We arrived at desk personnel shift change at 10 p.m., so there was a little confusion, but that didn't ruffle my feathers....yet.... Got to the room and discovered the lights didn't work? Some were because of switch issues that were corrected through trial and error, but the main light that should come on as soon as you walk in the door had no light bulb in it!!!! After figuring out how to "light our way" we found that it was a handicap room. Still not a biggie, but ...we couldn't shut the extra wide bathroom door because it interfered with the bed????? Whatever!!!!! Long day, long drive and tired, we went to bed. Next morning I tried to take a shower, but the handheld shower head CAME OFF IN MY HAND AND WATER WAS SPURTING AROUND THE ROOM LIKE A GARDEN HOSE!!!! When we alerted the desk on the phone, she said, (before I told her the problem as to why the shower was broken) "Oh, I bet that nozzle broke didn't it?" At checkout, and four times by phone since, we attempted to speak with the manager. Each time we were told she wasn't in but she would return the call....she has never called, no offer has been made to compensate us for our inconveniences in any manner whatsoever and if this writeup helps someone to contact me and discuss this, I would be very, very happy to hear from you!!!
We arrived at desk personnel shift change at 10 p.m., so there was a little confusion, but that didn't ruffle my feathers....yet.... Got to the room and discovered the lights didn't work? Some were because of switch issues that were corrected through trial and error, but the main light that should come on as soon as you walk in the door had no light bulb in it!!!! After figuring out how to "light our way" we found that it was a handicap room. Still not a biggie, but ...we couldn't shut the extra wide bathroom door because it interfered with the bed????? Whatever!!!!! Long day, long drive and tired, we went to bed. Next morning I tried to take a shower, but the handheld shower head CAME OFF IN MY HAND AND WATER WAS SPURTING AROUND THE ROOM LIKE A GARDEN HOSE!!!! When we alerted the desk on the phone, she said, (before I told her the problem as to why the shower was broken) "Oh, I bet that nozzle broke didn't it?" At checkout, and four times by phone since, we attempted to speak with the manager. Each time we were told she wasn't in but she would return the call....she has never called, no offer has been made to compensate us for our inconveniences in any manner whatsoever and if this writeup helps someone to contact me and discuss this, I would be very, very happy to hear from you!!!
