Name: Best Western Sugar Sands Inn & Suites
Address: 4415 Commons Drive East, Destin, Florida 32541, Destin, Florida, United States of America, Destin, Florida, US
Price range: $75–$171 per night
Rating: 7.5

What guests think

At Best Western Sugar Sands Inn & Suites, travellers repeatedly praise the convenient Destin location near shops, restaurants, and the beach, along with generally clean, comfortable rooms and friendly staff, though experiences vary by stay and area.

Breakfast is consistently described as very basic—mostly bagels, cereal, muffins, yogurt, and oatmeal—with no hot options. Housekeeping and maintenance feel inconsistent, with some reports of delayed or skipped service, worn hallway carpets, odors or bugs, and issues like AC leaks, weak shower pressure, or broken ice machines. The pool and hot tub receive mixed feedback, ranging from clean and warm to small, dirty, or out of order. Overall, expect a simple, budget‑minded stay with basic breakfast and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed—some found them clean and warm, others reported small, dirty, or out of order. Parking is generally easy, and a few guests noted occasional internet outages.

Related guest reviews

10

Debra

Oct 21, 2025

·

Stayed 2 nights

I didn’t eat breakfast, parking was good

6

Esther

Oct 18, 2025

·

Stayed 3 nights

I would rate this hotel 3.5 stars. There are some good things about this hotel- great location, our room was a decent size for a 1 bedroom, the breakfast was fresh (but simple), close to Publix and food, generally good service, clean rooms, plenty of parking, filtered water station, and pack n play available. There are some things that could be better- one of the desk staff seemed overwhelmed and not pleasant, the hot tub was dirty, hotel was showing some wear and tear, and the rooms were not cleaned every day (floors would get sandy and needed more towels).

4

John

Mar 11, 2025

·

Stayed 2 nights

We liked the Hotel. The staff was nice. Great location. The issue was the heated pool was out of order and it was 90% of the reason we selected the hotel!

8

Kara

Aug 19, 2025

·

Stayed 3 nights

The workers are very kind and friendly. Hotel was very outdated. The hall carpet was very beat down, doorThe pool was dirty no one did any maintenance there were leaves and junk in it. When we arrived the bedding had not been changed so we had to call them to get that changed. Food options were minimal,

10

Jose

Sep 3, 2025

·

Stayed 4 nights

Pool and hot tub area was very clean and enjoyable with plenty of towels to use. Bagel bar options in the morning were very delicious. AC blows very cold air. Highly recommended!

10

ORLANDO

Aug 10, 2025

·

Stayed 2 nights

Lovely front desk person, rooms were clean and the pool was great for after the beach!

8

Pearly

Jun 19, 2025

·

Stayed 1 night

Our room is clean and spacious. It has TV in the living room and the bedroom. The breakfast is not really good, they only have cold breakfast. Jacuzzi and pool is awesome!

8

Breana

Jul 15, 2025

·

Stayed 2 nights

The hotel itself was fine but they advertised free breakfast. The breakfast consisted of store bought muffins and bagels, yogurt and stale cereal. Also, the internet went out and wasn't restored until almost 12 hours later, which meant no TV for the kids most of the time we were in our room.

6

Crystal

Mar 2, 2025

·

Stayed 2 nights

Pool was not heated like they say, hot tub is broken. Staff was super rude. Room was clean that’s about the only plus.

8

Victor

Jul 13, 2025

·

Stayed 4 nights

The ice machine on the third floor didn't work. The pool area was small Everything else was fine

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Cleanliness

Many guests found rooms clean and comfortable, but cleanliness is inconsistent in common areas and some rooms, with reports of stained hall carpets, lingering odors, trash left out, and occasional bugs or mold.

Related guest reviews

10

MARQUITA

Oct 17, 2025

·

Stayed 4 nights

I would definitely stay again. We were there a week and housekeeping came by once while there. We took our own trash out daily. Which is ok. The breakfast was ok if you like cereal and muffins. I'm not a breakfast eater so that was ok for me. The staff was nice and welcoming. The room and other areas were clean. This was my hubby and I first time to Destin and we enjoyed. The hotel location is perfect.

10

Gentle

Oct 24, 2025

·

Stayed 3 nights

Everything was great. The breakfast was more so, “let’s put something out to say we served breakfast.” Lol. Everything else was great! Customer service, cleanliness and all! Would definitely stay again!

6

Lisa

Oct 26, 2025

·

Stayed 3 nights

The furnishings were low quality, and the place felt imperfect, the carpets in the hallway and throughout were worn, torn and appeared dirty The bathroom was clean and the linens were clean and we were comfortable. We had a pet with us.

10

Hollie

Nov 8, 2025

·

Stayed 3 nights

I’d definitely recommend this hotel and would stay again. Very friendly staff members, especially the lady who checked us in. Clean, large and comfortable rooms. Excellent location for visiting Destin. My only negative was the delay in housekeeping, mainly when asked for a bed change early in the morning and it wasn’t done, so was given linen to do it ourselves.

2

Allen

Jul 29, 2025

·

Stayed 2 nights

No at all how it looks in the pictures online. The hallway floor is stained and dirty, walls are stained, hair was found in the bathroom.

4

Quantina

Jul 5, 2025

·

Stayed 2 nights

Will not book again, ever! Staff, well the one I encountered, was very rude, had an attitude and unwelcoming. There were bags of trash outside my door when I first got there. I notice mold and mildew. During my 2 night stay, the hallway stayed dirty with trash and trash bags sat in corners far too long for guests to be staying there. No ice bucket nor plastic cups to get ice. Breakfast included boil eggs, instant oatmeal, cereal, yogurt machine, bagels, muffins and coffee, no hot food. The young lady at the front desk at check in was very nice, welcoming and informative.

6

Andrew

Oct 5, 2025

·

Stayed 3 nights

It was okay. The lavatory had no hot water. The room was not cleaned during my stay. There was no wired internet like the website said.

6

Teah

Aug 2, 2025

·

Stayed 2 nights

I gave cleanliness a 3 due to the urine smell in the room. After I wiped the floor and counter tops with Lysol wipes - the smell went away. My guess is that when they mop the rooms, they use the same water used in each room?

4

Sparkle

Jul 20, 2025

·

Stayed 1 night

The property is in a good location. The room is over rated. The furniture is old the sofa bed was uncomfortable to sit on they had roaches. The bathroom floor was very dirty they have grout on the floor the creases were so black between them. The mattress felt like we’re sleeping on rocks.

4

Joseph

Aug 16, 2025

·

Stayed 1 night

Was not informed of $50 damage deposit when booking. A guest had a small dog and was barking at 3 AM. The hallway looked like it had not been vacuumed in a week. The breakfast choice was cereal or bagels. Low 3 star only because the room was clean.

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Rooms

Rooms are generally spacious and comfortable, with many appreciating layouts, kitchens, and supportive beds. However, guests report thin walls and occasional maintenance issues such as AC leaks or noise, low shower pressure, and intermittent Wi‑Fi/TV problems.

Related guest reviews

8

Melinda

Mar 13, 2025

·

Stayed 2 nights

Beds were very comfortable, which is very important to me. Can't remember the young lady's name at the front desk, but she was extremely friendly and went out of her way to make my stay enjoyable. Housekeeping was also extremely friendly and efficient. Will make this my "go to" hotel when I go to Destin.

6

Shelley

Jul 25, 2025

·

Stayed 1 night

See photos. Air conditioning unit leaks making an oder in the room.

6

JOJIE

Aug 4, 2025

·

Stayed 2 nights

The toilet clogged and barely flashed. The Maintenance guy fixed it and left without saying anything. He seems like he hates his job! It is not worth it for the prize we pay. The ice machines in our floor is broken. No complimentary coffee or bottle of water in the room. Our hair conditioner was out. A lot of little things that could be prevented. Suggestions for breakfast, scrambled eggs is better than the cold boiled eggs. We are quite disappointed. We are definitely not coming back. The worst Hilton Hotel we’ve ever stayed.

10

RICHARD

Apr 10, 2025

·

Stayed 1 night

Quiet, Clean, Great staff. I had a king studio, plenty of space, nice large modern shower, comfy bed, full residential fridge. Spark is my new Fave. 1 night business travel. Longhorn steakhouse walk-able across the street.

10

Hollie

Nov 8, 2025

·

Stayed 3 nights

I’d definitely recommend this hotel and would stay again. Very friendly staff members, especially the lady who checked us in. Clean, large and comfortable rooms. Excellent location for visiting Destin. My only negative was the delay in housekeeping, mainly when asked for a bed change early in the morning and it wasn’t done, so was given linen to do it ourselves.

6

Megan

Jun 30, 2025

·

Stayed 1 night

Room was clean, staff was friendly, walls between rooms are paper thin. I could literally hear the people breathing in the room next to me. I wish I was lying because I couldn't sleep! Breakfast had minimal options.

6

Jameka

Jul 12, 2025

·

Stayed 4 nights

Decent hotel. The young lady at the front desk was very nice and friendly. Cons: The breakfast consist of muffins, bagel, oatmeal, cereal and boiled eggs. Also the water pressure in the shower was the worst I have ever had. Outside of these things, I enjoyed my stay.

10

James

Jul 15, 2025

·

Stayed 4 nights

I liked how big the room was,

6

Tiffany

Jun 28, 2025

·

Stayed 3 nights

WiFi would not work, our room tv wouldn’t work. Our room was never cleaned. Also was not told a $150 hold had to be placed on top of paying for your stay.

10

Josephine

Aug 11, 2025

·

Stayed 2 nights

The bed was comfortable. There was a full kitchen.

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Service

Staff are frequently described as friendly, welcoming, and accommodating, with smooth check‑ins and helpful recommendations. Service can be uneven though, with reports of rude or slow responses, surprise holds or billing issues, and unfulfilled towel or housekeeping requests.

Related guest reviews

6

Mary

Feb 23, 2025

·

Stayed 1 night

Customer service needs some help. People at front desk seem uninterested in helping guests. Maybe they had a bad day or something but what ever the case may be a little kindness goes a long way. We were made to feel unwelcome and out of place.

2

Rafath

May 6, 2025

·

Stayed 1 night

Someone else checked into our room before we did. They said you’ve already checked in Wonder what ID they checked before letting them in

10

Hollie

Nov 8, 2025

·

Stayed 3 nights

I’d definitely recommend this hotel and would stay again. Very friendly staff members, especially the lady who checked us in. Clean, large and comfortable rooms. Excellent location for visiting Destin. My only negative was the delay in housekeeping, mainly when asked for a bed change early in the morning and it wasn’t done, so was given linen to do it ourselves.

6

Aurora

Jul 25, 2025

·

Stayed 5 nights

Got charged $300 more than what it showed when booked.(733 vs 1003. ) The lady said, sorry you have to talk to Expedia. I asked how much 1 extra night would be and they were gonna charge me $450. I told her she was crazy so i found different hotel for 200. Ladynthat checked us in on Sundaybnight was AMAZING

2

Natasha

Jun 9, 2025

·

Stayed 3 nights

NEVER AGAIN!!!! I stayed 6 - 9th. They didn’t come clean the room. On 2nd day I kept asking for towels and they kept saying they didn’t have any clean. I asked housekeeping for towels and she asked without checking out or checking in. I told her neither and she said the towels on the cart was for a guest that was checking in. I started asking for towels at 9 AM and they were not able to give me any towels until 6:30 PM. Very disappointing, especially since I paid my money, but since I wasn’t a new check in, I couldn’t get cleaned house.

4

Quantina

Jul 5, 2025

·

Stayed 2 nights

Will not book again, ever! Staff, well the one I encountered, was very rude, had an attitude and unwelcoming. There were bags of trash outside my door when I first got there. I notice mold and mildew. During my 2 night stay, the hallway stayed dirty with trash and trash bags sat in corners far too long for guests to be staying there. No ice bucket nor plastic cups to get ice. Breakfast included boil eggs, instant oatmeal, cereal, yogurt machine, bagels, muffins and coffee, no hot food. The young lady at the front desk at check in was very nice, welcoming and informative.

10

Marc

Jun 3, 2025

·

Stayed 2 nights

Clean family friendly environment. The staff is amazing. Watch out for that $50 hold on your card per night. Briana was amazing.

10

Jon

Aug 8, 2025

·

Stayed 3 nights

Staff was excellent

10

Autumn

Jun 24, 2025

·

Stayed 3 nights

Upon our arrival, we were greeted by Brianna. She was super friendly and helpful. Although we arrived before check-in, she apologized and allowed us to store our bags so we could go ahead and hit the beach. The next morning she recommended a great breakfast place that we ended up going to twice! The rest of the staff we encountered was friendly and our stay was comfortable, clean and quiet.

2

Robert

Jul 14, 2025

·

Stayed 1 night

Check in had a long line. Found bugs in bathroom. Was told my room wasn't ready and that they would upgrade me. Went from a suite to a studio, so seems like a downgrade to me. One elevator was broke. Wouldn't really recommend

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Location

Central Destin spot close to shops and restaurants, with the beach a short walk or drive; a few noted public access is about a mile away.

Related guest reviews

10

Antoinette

Sep 8, 2025

·

Stayed 2 nights

The location is great, close to many shops and restaurants, as well as the beach. Hotel stay was nice.

10

MARQUITA

Oct 17, 2025

·

Stayed 4 nights

I would definitely stay again. We were there a week and housekeeping came by once while there. We took our own trash out daily. Which is ok. The breakfast was ok if you like cereal and muffins. I'm not a breakfast eater so that was ok for me. The staff was nice and welcoming. The room and other areas were clean. This was my hubby and I first time to Destin and we enjoyed. The hotel location is perfect.

10

Sheila

Jun 29, 2025

·

Stayed 3 nights

This hotel is conveniently located near many attractions in Destin. The property was clean and so was the room. The beds were comfortable. The staff was nice and helpful. In general, I’ll rather skip the “included” breakfast that many hotels offer but this one was pretty decent.

10

Thomas

Jun 19, 2025

·

Stayed 3 nights

The location is close enough to everything, but far enough that you dont feel crowded.

8

Jeffrey

Apr 13, 2025

·

Stayed 3 nights

The property was excellent for shopping and dining. The beach was about a mile away and ther was plenty to do.

10

Delisa

Mar 7, 2025

·

Stayed 4 nights

This location is very convenient for a trip to the beach. Dine in, take out, shopping Convenient stores all within walking distance or 15 mns away. Staff was pleasant.

10

Vicky

May 30, 2025

·

Stayed 2 nights

Great location just steps from the beach, with plenty of shops and restaurants within walking distance. The hotel was clean and well-maintained, and I’d definitely consider staying here again if I’m in the area. The breakfast is simple, offering a bagel bar, instant oatmeal, and cold cereal, which was a nice, quick option to start the day.

8

Edjuana Janine

May 5, 2025

·

Stayed 2 nights

I love the location

10

Silvana

Jun 4, 2025

·

Stayed 2 nights

Great 2 day stay. Close to state parks. Clean and safe area

10

Jerry

Aug 11, 2025

·

Stayed 3 nights

Located right in the middle of Destin. Made it convenient to all the attractions in town. Staff is great and friendly. High standards I expect from a Hilton property.

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Dining

Breakfast is very basic—mainly bagels, cereal, muffins, yogurt, and oatmeal—with many disappointed by the lack of hot items, though some found it adequate.

Related guest reviews

10

MARQUITA

Oct 17, 2025

·

Stayed 4 nights

I would definitely stay again. We were there a week and housekeeping came by once while there. We took our own trash out daily. Which is ok. The breakfast was ok if you like cereal and muffins. I'm not a breakfast eater so that was ok for me. The staff was nice and welcoming. The room and other areas were clean. This was my hubby and I first time to Destin and we enjoyed. The hotel location is perfect.

8

Delores

Nov 4, 2025

·

Stayed 1 night

The bed was comfy, which is always something I look for. The convenience of location is usually second and this one is perfect for shopping and dining. The room was clean and check in was easy. Breakfast was simple, that's ok I love bagels, but the bagels tasted like they'd been out to long.

8

Jerry

Jun 30, 2025

·

Stayed 2 nights

The breakfast was just a cold breakfast no waffles, pancakes nothing that was the only thing everything else was really good

10

Gentle

Oct 24, 2025

·

Stayed 3 nights

Everything was great. The breakfast was more so, “let’s put something out to say we served breakfast.” Lol. Everything else was great! Customer service, cleanliness and all! Would definitely stay again!

8

Bianca

Oct 17, 2025

·

Stayed 2 nights

The breakfast was very small and sugary. Cereals, yogurts, parfaits, hard boiled eggs, oatmeal, bagel, and mini muffins. Could have been better, but you get what you get. You don’t HAVE to eat it. We did. The hotel room itself was phenomenal! Very clean and cozy and a family with small kids. My kids loved sleeping on the sofa couch. The hotel had a lot of extra amenities which was nice. 10/10 recommend and would stay again!

2

Ganesan

Dec 31, 2024

·

Stayed 3 nights

Breakfast SUCKS

8

Jerry

Oct 15, 2025

·

Stayed 4 nights

Beautiful hotel and in the right location for the beaches. Wished the breakfast had more hot items. Room was nice and clean.

8

Angela

May 7, 2025

·

Stayed 1 night

The breakfast was a joke. Cold bagels and coffee. The property was very lackluster but at least it was clean. I guess it's worth the price since everything else in the area costs a fortune.

8

Jatinder

May 27, 2025

·

Stayed 2 nights

We enjoyed our overall stay at the Spark Hotel by Hilton in Destin, FL. The Room was spacious, clean, bathroom was a good size as well. The staff was friendly. The only thing I liked less was that the breakfast options were very limited, especially for kids; the juice and coffee quality was not good.

10

Lakaysha

May 26, 2025

·

Stayed 2 nights

Great location, excellent customer service, however, this hotel needs to provide a better breakfast option.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$60
February	$66
March	$120
April	$138
May	$158
June	$195
July	$225
August	$119
September	$86
October	$77
November	$65
December	$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $91	17 $101	18 $171	19 $119
20 $75	21 $79	22 $79	23 $79	24 $79	25 $111	26 $119
27 $79	28 $79	29 $75	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $122	3 $143
4	5 $81	6 $83	7 $80	8 $83	9	10 $127
11 $91	12 $80	13	14 $80	15	16 $106	17
18 $77	19	20	21	22	23 $125	24
25 $88	26 $77	27	28 $77	29 $77	30 $80	31 $83

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Monthly average prices

About this property

Location

Room options

2 Queen Bed Suite

1 King 1 Bedroom Suite with Sofabed

Room Assigned on Arrival

2 Queen Studio Mobility Access with Roll-In Shower

2 Queen Studio

2 Queen Beds Mobility Accessible with B

2 Queen Studio Hearing Accessible

1 King Studio Hearing Accessible with Sofa

2 Queens Mobility Accessible Roll in Sh

1 King Studio with Sofabed

2 Queen 1 Bedroom Suite with Sofabed

1 King Studio Mobility Accessible with Ba

1 King 1Bdrm Suite Mobility Access with B

2 Queen Beds

2 Queen Studio Mobility Access with Bathtu

Guest reviews

Good

Who stays here?

What guests think

Property Policies

FAQs about Best Western Sugar Sands Inn & Suites

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