Name: Motel 6-San Antonio, TX - Fort Sam Houston
Address: 5522 North Panam Expressway, San Antonio, Texas, United States of America, San Antonio, Northeast Side, US
Price range: $42–$47 per night
Rating: 6.13

What guests think

Many travelers report serious cleanliness and maintenance problems at Motel 6-San Antonio, TX - Fort Sam Houston, with additional concerns about the surrounding environment and overall wear; budget pricing is reflected in the condition and experience.

Many guests cite dirty rooms with roaches, stained or burned linens, and strong smoke smells in non-smoking rooms. Other recurring issues include nonworking or weak air conditioning, broken fixtures or TVs, uncomfortable beds, noise from other guests, and limited in-room amenities such as no fridge or microwave. Service feedback is mixed: some praise friendly, helpful front-desk staff, while others report rude interactions and difficulty obtaining refunds or even basic supplies. Expect a very bare-bones stay with significant compromises in cleanliness, comfort, and environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews describe the property as old and run down, with limited amenities. A pool is on site, but one review noted it was dirty.

Related guest reviews

2

Domingo

Oct 3, 2025

·

Stayed 1 night

Only lasted thirty minutes at this hotel. The worst, most horrible experience I’ve ever had. This place is run down, suspicious people walking around the parking lot and the rooms were filthy looking and the a/c in our first room was busted. Asked to be moved to another room and while we were trying to get settled in, I read the reviews on the place and immediately regretted my decision. A couple minutes later, I had to use the restroom and the door wouldn’t close. Lo and behold, the door was busted and it looked like someone tried kicking it in. That was my last straw. I read how this motel doesn’t offer refunds so I didn’t even bother asking. I just returned the key and left to a La Quinta. I don’t usually stay at these types of motels but I was in a hurry to find something cheap and never again will I make this mistake.

6

Raquel

Jul 29, 2025

·

Stayed 2 nights

Customer service needs to be addressed. Facility outdated. Blood on walls. Would not recommend.

4

Miguel

May 16, 2025

·

Stayed 1 night

Old building and damaged doors old furniture

4

Briayanna

Nov 11, 2024

·

Stayed 1 night

I needed a place for my dog and I to stay for the night while I looked at rental homes. I should’ve known a motel for less than $50 would have very limited amenities but there wasn’t even a mini fridge, microwave or coffee maker in the room. The bathroom had literally one towel and was the size for maybe a child to use and not an adult. The motel stated being pet friendly but there was no area for me to safely walk my service dog or have her use the bathroom. I had to google dog parks and those were a pain to navigate to. Staff were very friendly which was a positive. Wi-Fi was slow but I was able to manage. There were bugs in the room I had to kill but no bugs in the bed. Overall it was an okay bed to stay in for the night as a (super) last minute option, I felt safe enough, (I carry my own weapons and my dog is trained to protect) but others may not feel so comfortable staying here. Bring your own cooler if you plan to have any meals at this place. (Might want to bring your own towels too)

6

Jose

Aug 25, 2023

·

Stayed 2 nights

It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.

4

Charles

Apr 17, 2023

·

Stayed 1 night

Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from

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Cleanliness

Many reviews report dirty rooms, roaches, stained or burned linens, and strong smoke odors; a few noted clean rooms, but problems recur.

Related guest reviews

2

Shannon

May 2, 2023

·

Stayed 2 nights

The room was absolutely disgusting. Holes in everything. Bugs crawling all over the bed and the walls. I walked into the room and walked right back out.

2

Domingo

Oct 3, 2025

·

Stayed 1 night

Only lasted thirty minutes at this hotel. The worst, most horrible experience I’ve ever had. This place is run down, suspicious people walking around the parking lot and the rooms were filthy looking and the a/c in our first room was busted. Asked to be moved to another room and while we were trying to get settled in, I read the reviews on the place and immediately regretted my decision. A couple minutes later, I had to use the restroom and the door wouldn’t close. Lo and behold, the door was busted and it looked like someone tried kicking it in. That was my last straw. I read how this motel doesn’t offer refunds so I didn’t even bother asking. I just returned the key and left to a La Quinta. I don’t usually stay at these types of motels but I was in a hurry to find something cheap and never again will I make this mistake.

2

Martha

Sep 10, 2024

·

Stayed 1 night

The staff was rude, the whole building was filthy full of roaches, noisy, thrashing outside the rooms, and people hanging out partying and smoking. The assigned room linen was dingy, ripped, and stained, the toilet was clogged, the pillows did not have pillowcases, and only one towel per room. When I informed the staff of the toilet issue, she brought a person/ tenant who was hanging out smoking and drinking to look into the issue. This was a terrible horrifying experience, I would never book at this location. Hotels.com should not even have this location on their website. All sorts of people hanging outside their rooms drinking and smoking drugs is not a pretty, safe view.

6

Raquel

Jul 29, 2025

·

Stayed 2 nights

Customer service needs to be addressed. Facility outdated. Blood on walls. Would not recommend.

4

Robert

Sep 26, 2024

·

Stayed 1 night

The room was clean, but there was a lot of roaches, and the bath tub was dirty and only 1 towel that was extremely stained

2

Lakisha

Dec 6, 2022

·

Stayed 3 nights

Gross. Old. Terrible. Very depressing. Roaches. The room was dirty. Icbpught products to clean the room. No towels. I slept on top of comforter & sheets. Trying to leave photos and will not allow me to.

2

Anthony

Mar 22, 2025

·

Stayed 1 night

My room was dirty. It looks like they may have given it to someone else because my room had a dirty towel and only one half towel. There was roaches. When crowded over my leg while I was watching TV in the middle of the night...never again

2

Tyler

Apr 10, 2025

·

Stayed 3 nights

Missing peephole on door. Sheets are not clean and have stains/holes everywhere. Bathroom is rusted. Only one pillow and one towel given. Reeked of cigarettes. Everything was dirty…

2

Timothy

Jun 15, 2025

·

Stayed 2 nights

The place was a filthy dump.

2

Richard

Oct 30, 2025

·

Stayed 1 night

This was was disgusting to say the least. We had to leave the room wasn’t sleepable the shower was so nasty. Please avoid

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Rooms

Guests frequently mention nonworking or weak A/C, broken fixtures or TVs, smoke smells in non-smoking rooms, uncomfortable beds, noise, and limited in-room amenities such as no fridge or microwave.

Related guest reviews

2

Jorge

Apr 6, 2025

·

Stayed 1 night

Sheets and cover had cigarette burn holes and curtains were torn and ragged, roaches present, water faucet sprayed water on you when attempting to use. No toilet paper. Very noisy with dogs barking in rooms. T.V. did not work, air conditioning did not work. Non smoking room wreaked of cigarette smoke! Very disappointed. Someone should inspect hotel owners claims!

6

Jesus

Mar 9, 2025

·

Stayed 2 nights

It was economical but the room smelled like cigarrette smoke although it was labeled non-smoking. Also, the first room offered to us had no power.

2

SanJuanita

Mar 20, 2023

·

Stayed 2 nights

Non smoking rooms and the rooms smelt like smoke one room ac didn’t work remote didn’t work dry blood on sheet smelt horrible no hot water on our last day in room 238 also had room 240 roaches on bed biting us while sleeping (not bed bugs) room smelt like smoke it was the WORST motel my family and I had ever stayed at while visiting SanAntonio!! I was so grossed out every time we left and came back cause the rooms smelt horrible and it just was an ugly vibe had Lysol and air fresheners and still stunk thankfully we take our own blankets to put on bed we don’t even use there sheets blankets nor pillows

2

Domingo

Oct 3, 2025

·

Stayed 1 night

Only lasted thirty minutes at this hotel. The worst, most horrible experience I’ve ever had. This place is run down, suspicious people walking around the parking lot and the rooms were filthy looking and the a/c in our first room was busted. Asked to be moved to another room and while we were trying to get settled in, I read the reviews on the place and immediately regretted my decision. A couple minutes later, I had to use the restroom and the door wouldn’t close. Lo and behold, the door was busted and it looked like someone tried kicking it in. That was my last straw. I read how this motel doesn’t offer refunds so I didn’t even bother asking. I just returned the key and left to a La Quinta. I don’t usually stay at these types of motels but I was in a hurry to find something cheap and never again will I make this mistake.

2

Joe

Sep 5, 2023

·

Stayed 1 night

ROOM WAS DIRTY AND FELT NASTY, GOT A ROOM FOR 4 PEOPLE AND ONLY HAD ONE TOWEL IN THE ROOM AND WHEN I WENT DOWN TO GET MORE TOWELS THE LADY LOOKED AT ME UGLY AND GAVE ME 2 POOL TOWELS WHEN I ASKED FOR 3. THE ROOM SMELLED GROSS. AND IT WAS SO HOT THE AC DIDNT WORK.

4

Briayanna

Nov 11, 2024

·

Stayed 1 night

I needed a place for my dog and I to stay for the night while I looked at rental homes. I should’ve known a motel for less than $50 would have very limited amenities but there wasn’t even a mini fridge, microwave or coffee maker in the room. The bathroom had literally one towel and was the size for maybe a child to use and not an adult. The motel stated being pet friendly but there was no area for me to safely walk my service dog or have her use the bathroom. I had to google dog parks and those were a pain to navigate to. Staff were very friendly which was a positive. Wi-Fi was slow but I was able to manage. There were bugs in the room I had to kill but no bugs in the bed. Overall it was an okay bed to stay in for the night as a (super) last minute option, I felt safe enough, (I carry my own weapons and my dog is trained to protect) but others may not feel so comfortable staying here. Bring your own cooler if you plan to have any meals at this place. (Might want to bring your own towels too)

2

Tyler

Apr 10, 2025

·

Stayed 3 nights

Missing peephole on door. Sheets are not clean and have stains/holes everywhere. Bathroom is rusted. Only one pillow and one towel given. Reeked of cigarettes. Everything was dirty…

6

Jose

Aug 25, 2023

·

Stayed 2 nights

It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.

4

Charles

Apr 17, 2023

·

Stayed 1 night

Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from

4

Gaelle

Apr 10, 2024

·

Stayed 2 nights

The bed was by far the worst part of my stay (aside from the roaches, but that kind of stuff doesn't really bother me). It literally felt as though I was sleeping on a wooden plank with a sheet covering it. I couldn't properly sleep for the 2 nights I stayed there, and had constant body aches. Also, the shower didn't work. Everything else was good, the staff and people there were really nice. But, that bed . . . awful.

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Service

Feedback is mixed: some guests praise friendly, helpful front-desk staff, while others describe rude interactions, limited assistance, and refund difficulties.

Related guest reviews

2

Elizabeth

Jul 21, 2024

·

Stayed 1 night

We stopped here momentarily for a few hours of sleep while passing through and it was horrible! Biggest mistake we've ever made as far as staying goes The place is trashy, the room had nothing in it. No towels, no hair dryer, no iron, no kind of basic hygiene products shampoo conditioner nothing. When I told the guy we couldn't even shower because we had no towels he snapped at me that it was checkout time and told me I should've asked the front office. The phone doesn't work, and I have never had to ask for a towel anywhere ever. You couldn't even wash or dry your hands or anything. If you have children, stay away from this dump. Better yet, just stay away unless you're renting it for an hour or something because this seems like that type of establishment. I've been to other Motel 6's in the city I live in and they are renovated, clean and comfortable. This one is a failure.

8

Adam

Mar 17, 2024

·

Stayed 1 night

Great staff doing an excellent job with what they have in a rough area.

10

Christopher

Sep 30, 2024

·

Stayed 1 night

They are a good family that runs this

8

Valerie

May 2, 2025

·

Stayed 3 nights

The front desk people, especially Mike and Rosa were exceptionally helpful and kind.

2

Cassandra

Feb 11, 2025

·

Stayed 3 nights

Disgusting properly and disgusting staff. I have never had a problem like this before even with lower budget rooms. Also a dangerous location. I was yelled at and called names by staff after trying to get my issue resolved. Orbitz also did nothing to help me get my funds back after they said I could check out early and get a refund on the day I left.

10

Paul

Sep 3, 2024

·

Stayed 1 night

Great staff decent rooms.

6

Raquel

Jul 29, 2025

·

Stayed 2 nights

Customer service needs to be addressed. Facility outdated. Blood on walls. Would not recommend.

2

Tomer

Feb 18, 2025

·

Stayed 1 night

I didn't go, they were not willing to help me rebook or get a refund even though I broke my leg and couldn't attend the trip. Talking very rude to people over the phone.

10

Richard

Mar 26, 2025

·

Stayed 2 nights

Good people. Nice place

2

Christina

Feb 23, 2023

·

Stayed 1 night

Never in my life experienced anything is horrible as this stay. I was put in a filthy room that had no towels, toliet tissue and clearly not been cleaned I'm adding pictures of the room , I will spare the image of poo left in toilet . I had turned in key and requested refund for the room being dirty room and was denied my refund and denied re-entry to room. There was an event in town and most hotels were booked solid. 4 hrs later I was able to find a room to stay. 20 miles out my way and triple the cost.

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Location

Several guests felt the area and property environment were unsafe or uncomfortable, citing loitering, disturbances, and police activity, while a few appreciated nearby dining and shopping.

Related guest reviews

8

Adam

Mar 17, 2024

·

Stayed 1 night

Great staff doing an excellent job with what they have in a rough area.

2

Cassandra

Feb 11, 2025

·

Stayed 3 nights

Disgusting properly and disgusting staff. I have never had a problem like this before even with lower budget rooms. Also a dangerous location. I was yelled at and called names by staff after trying to get my issue resolved. Orbitz also did nothing to help me get my funds back after they said I could check out early and get a refund on the day I left.

2

Sugey

Mar 16, 2023

·

Stayed 1 night

We couldn’t sleep all night. Stay away from here. We were just taking a brake night from a long road trip and there’s was constantly disturbance over the night. Multiple police unit coming to the hotel over different domestic fights in rooms. Lots of noise all night. Don’t stay here if you really want to rest.

2

Domingo

Oct 3, 2025

·

Stayed 1 night

Only lasted thirty minutes at this hotel. The worst, most horrible experience I’ve ever had. This place is run down, suspicious people walking around the parking lot and the rooms were filthy looking and the a/c in our first room was busted. Asked to be moved to another room and while we were trying to get settled in, I read the reviews on the place and immediately regretted my decision. A couple minutes later, I had to use the restroom and the door wouldn’t close. Lo and behold, the door was busted and it looked like someone tried kicking it in. That was my last straw. I read how this motel doesn’t offer refunds so I didn’t even bother asking. I just returned the key and left to a La Quinta. I don’t usually stay at these types of motels but I was in a hurry to find something cheap and never again will I make this mistake.

2

Amber

Jul 6, 2024

·

Stayed 1 night

I had to leave within 20 minutes of checking in…. UNSAFE MY GOD. Begin setting my belongs down, had to kill two roaches. Within 25 minutes crackheads were banging on the door “WHOS IN HERE” Nope. Had my boyfriend not been in there to make sure I got in, who even knows… DONT STAY HERE UNLESS YOURE READY TO USE YOUR PIECE

4

Briayanna

Nov 11, 2024

·

Stayed 1 night

I needed a place for my dog and I to stay for the night while I looked at rental homes. I should’ve known a motel for less than $50 would have very limited amenities but there wasn’t even a mini fridge, microwave or coffee maker in the room. The bathroom had literally one towel and was the size for maybe a child to use and not an adult. The motel stated being pet friendly but there was no area for me to safely walk my service dog or have her use the bathroom. I had to google dog parks and those were a pain to navigate to. Staff were very friendly which was a positive. Wi-Fi was slow but I was able to manage. There were bugs in the room I had to kill but no bugs in the bed. Overall it was an okay bed to stay in for the night as a (super) last minute option, I felt safe enough, (I carry my own weapons and my dog is trained to protect) but others may not feel so comfortable staying here. Bring your own cooler if you plan to have any meals at this place. (Might want to bring your own towels too)

2

Nancy

Apr 8, 2024

·

Stayed 1 night

Do not stay here. There were gun shots heard, people arguing & making noise, not a safe place.

2

Will

May 30, 2024

·

Stayed 2 nights

The room was dirty when we walked in. Pillows were stained, beds were unclean, trash was present from the people who stayed before. At night, multiple guests were rowdy until as late as 4 am. We did not have access to wifi and the ac was struggling to cool the room until late into the evening. We had trouble getting towels from the front desk. The property was shady, especially at night. Trash overflowed from almost every visible trash can. Dogs wandered unleashed.

2

Rudolf

Mar 21, 2023

·

Stayed 2 nights

If you want to live with homeless people, than this place is for you. Otherwise make a big turn around this place. I left right after check in.

4

Charles

Apr 17, 2023

·

Stayed 1 night

Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from

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Dining

Not enough information in reviews.

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Month	Average price
January	$42
February	$39
March	$42
April	$43
May	$38
June	$38
July	$41
August	$44
September	$45
October	$46
November	$42
December	$40

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $44	15 $44	16 $46	17 $45	18 $42	19 $42
20 $42	21 $42	22 $46	23 $46	24 $46	25 $46	26 $46
27 $46	28 $45	29 $45	30 $46

Su	Mo	Tu	We	Th	Fr	Sa
				1 $43	2 $44	3 $44
4 $43	5 $42	6 $43	7 $43	8 $42	9 $44	10 $44
11 $43	12 $43	13 $43	14 $44	15 $46	16 $45	17 $47
18 $46	19 $43	20 $46	21 $46	22 $44	23 $45	24 $45
25 $46	26 $46	27 $46	28 $46	29 $44	30 $45	31 $45

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Deluxe Suite, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 2 Double Beds

Standard Room, 1 Double Bed

Deluxe Room, 1 Queen Bed, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Motel 6-San Antonio, TX - Fort Sam Houston

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Prices for upcoming dates