Extended Stay America Suites - Houston - Westchase - Richmond

El olor a cigarro era en la pieza era demasiado. Quedo toda mi ropa con olor a cigarro, aun cuando sale que es smoke free.

Fatal la habitación,no había manta para taparse ,la nevera hacia un ruido que de seguro se escuchaba en recepción ,el baño encendía en el mismo botón del extractor o sea quieres luz? Tienes ruido también! No volvería a repetir

Me alojé en el Extended Stay el 7 de diciembre por un viaje de negocios. Le dije a la recepcionista que volvería a las 12 para mis cosas y ella dijo que estaba bien. Cuando regresé, mis cosas no estaban. Un nuevo recepcionista los había llevado al lobby. Lo cual ni siquiera es legal. Cuando llegué allí, descubrí que había revisado mis cosas. Me faltaban un par de jeans y el cargador de mi iPhone. ¡NUNCA TE HOSPEDES AQUÍ A MENOS QUE QUIERA SER ROBADO!

The facility was clean but had a strange smell throughout. Room are clean but showed heavy wear and unlevel. Dresser and nightstand drawers were constantly opening by themselves, outlets at desk and kitchen did not work, microwave/vent hood is falling, light switches intermittently worked, TV would not change channels, desk chair broken, toilet seat broken, cabinet door missing, no kitchen supplies as advertised, no breakfast as advertised, elevator door on a couple stuck and couldn't exit. If you're on a budget and need a place to stay it will suit you. But my employees and myself will not be staying here again.

OMG, where do I start? I literally have video of the horrible conditions of my room. I have stayed in hotels that were a little challenged, but I have never stayed in a hotel with this low level of maintenance and disappointment. I literally should’ve went to a motel 6. Lightbulbs cracked, raggedy dresser., holes in walls, the outlets were so bad I had to use a shoe in between the wall and the bed to hold my plug . no pots no pans on site and they didn’t even offer us new towels for the next couple of days that we stayed there. There was a kid jumping up and down on the higher floor that sounded like people were upstairs fighting. The room literally smelled like piss to the point we had to go and grab Lysol. There is no doubt this hotel needs to be torn down and rebuilt or do a serious remodeling. To be honest, I cannot believe they are renting out rooms at this location. They should refund my entire purchase. The young lady at the front desk was very nice. I will give them that but the rest of this hotel was completely garbage. I have video to back up my experience so when I recommend anybody staying here, I recommend going to motel 6. At least they will leave the light on for you because these likes were cracked. SO MY ANALYSIS OF THIS HOTEL LET’S JUST CALL IT ONE STEP CLOSE TO A DUMP. It is what it is. I don’t even know if I’m gonna ever stay at the extended stay again.