The Quay Hotel West Coast
US$98
/ night
Avg. for October
Prices for The Quay Hotel West Coast
Select dates to see prices and availability
US$98
/ night
Avg. for October
Monthly average prices
Nightly prices at The Quay Hotel West Coast average US$77 in the cheapest month (April) and US$98 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$82 |
| February | US$83 |
| March | US$81 |
| April | US$77 |
| May | US$80 |
| June | US$80 |
| July | US$90 |
| August | US$85 |
| September | US$78 |
| October | US$98 |
| November | US$83 |
| December | US$79 |
J
F
M
A
M
J
J
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Oct · US$98
O
N
D
Most expensive: October (~US$98)
Cheapest: April (~US$77)
About this property
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a vending machine.
Amenities
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a vending machine.
Business amenities
Featured amenities include a computer station, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
At The Quay Hotel West Coast, enjoy a satisfying meal at the restaurant.
Rooms
Make yourself at home in one of the 42 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
Location
Located in Singapore (Queenstown), The Quay Hotel West Coast is within a 5-minute walk of West Coast Park and National University of Singapore. This hotel is 1 mi (1.6 km) from Haw Par Villa and 2.3 mi (3.7 km) from Clementi Mall.
What's nearby
West Coast Park(0.2 Miles)
National University of Singapore(0.2 Miles)
Haw Par Villa(1 Miles)
Clementi Mall(2 Miles)
Singapore Science Centre(4.1 Miles)
Bukit Timah Nature Reserve(4.1 Miles)
HarbourFront Centre(4.2 Miles)
VivoCity(4.3 Miles)
Mount Faber Park(4.3 Miles)
Singapore Cruise Centre(4.4 Miles)
Chinese Garden(4.5 Miles)
Singapore Botanic Gardens(5.3 Miles)
National Orchid Garden(5.6 Miles)
Tanglin Mall(5.6 Miles)
Resort World Sentosa Casino(5.6 Miles)
Seletar Airport (XSP)(16.6 Miles)
Singapore Changi Airport (SIN)(19.9 Miles)
Senai International Airport (JHB)(37 Miles)
Parking
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Safe-deposit box
Location
428 Pasir Panjang Road, Singapore
West Coast Park (0.2 Miles)
National University of Singapore (0.2 Miles)
Haw Par Villa (1 Miles)
Clementi Mall (2 Miles)
Singapore Science Centre (4.1 Miles)
Bukit Timah Nature Reserve (4.1 Miles)
Room options
4
Superior Double Room, No Windows
1 Double Bed
Sleeps 2
151 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Deluxe Double Room
1 Double Bed
Sleeps 2
161 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Deluxe Triple Room
2 Single Beds
and 1 Sofa Bed
Sleeps 3
194 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Deluxe Twin Room
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of The Quay Hotel West Coast
7.2
Good
Based on 2,535 verified reviews
Who stays here?
Business
61%
Couple
13%
Family
9%
Group
2%
Solo
12%
What guests think
AI-generated summary based on recent guest reviews
At The Quay Hotel West Coast, reviews portray a basic, budget‑friendly stay that works well for some itineraries but can be inconsistent in comfort and experience depending on specific rooms and circumstances.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At The Quay Hotel West Coast, reviews portray a basic, budget‑friendly stay that works well for some itineraries but can be inconsistent in comfort and experience depending on specific rooms and circumstances.
The location suits visitors to NUS, with bus stops, a 7-Eleven, and local eateries nearby, though reaching downtown can take time. Rooms are small and no-frills, with several mentions of very firm mattresses and bathroom layouts without full partitions that leave floors wet. Cleanliness and maintenance feedback is mixed—some found tidy rooms and regular service, while others reported stained linens, odors, leaks or renovations—and staff interactions range from friendly and helpful to rude or inflexible. Expect a practical base mainly for NUS access.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are basic, with self-service laundry on site. A few guests encountered renovation or plumbing issues and noted cluttered common areas.
Related guest reviews
10
Hiroki
10 Oct 2024
·
Stayed 15 nights
シンガポール国立大学に滞在するための比較的安価なホテルを探している場合、ここはとても良いと思います。大学が近く、歩いてすぐに様々なレストランもあり、24時間開いているセブンイレブンがあり、長めに滞在するのであれば洗濯機もあるので便利です。近くに公演もあり、夜に散歩やジョギングをすることもできます。バス停も近く、ダウンタウンにもバスで１本で行くことができます。
シンガポール国立大学に滞在するための比較的安価なホテルを探している場合、ここはとても良いと思います。大学が近く、歩いてすぐに様々なレストランもあり、24時間開いているセブンイレブンがあり、長めに滞在するのであれば洗濯機もあるので便利です。近くに公演もあり、夜に散歩やジョギングをすることもできます。バス停も近く、ダウンタウンにもバスで１本で行くことができます。
2
Ayaka
31 Oct 2025
·
Stayed 1 night
シャワーを浴びようとしたらお湯が出なく、部屋の外の廊下で火災報知器が鳴り、配管から水もれした。廊下は水浸しになり、自分の部屋のトイレ、シャワー、水を使うなと言われ、部屋の交換を申し出ると満室だ との事。フロントの横のシャワー室を使うよう言われる。 最悪な気持ち 残念なホテルだ
シャワーを浴びようとしたらお湯が出なく、部屋の外の廊下で火災報知器が鳴り、配管から水もれした。廊下は水浸しになり、自分の部屋のトイレ、シャワー、水を使うなと言われ、部屋の交換を申し出ると満室だ との事。フロントの横のシャワー室を使うよう言われる。 最悪な気持ち 残念なホテルだ
2
John
13 Nov 2025
·
Stayed 5 nights
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
2
Zahir
9 Apr 2023
·
Stayed 6 nights
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
6
Anne-Marie
23 Dec 2022
·
Stayed 19,344 nights
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
10
Abiodun
20 Mar 2023
·
Stayed 17 nights
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
8
Louisa
20 Aug 2025
·
Stayed 4 nights
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
8
??
5 Jul 2023
·
Stayed 28 nights
洗濯機と乾燥機が使える。各6ドル。洗剤もくれる。 セブンイレブンが近くにあるのが良い。
洗濯機と乾燥機が使える。各6ドル。洗剤もくれる。 セブンイレブンが近くにあるのが良い。
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several guests praised tidy rooms and daily service, while others reported stained linens, odors, and water leaks.
Related guest reviews
10
Leonard
4 May 2023
·
Stayed 6 nights
Very clean room (made up everyday). Bus stops very close by.
Very clean room (made up everyday). Bus stops very close by.
8
Peter
29 May 2022
·
Stayed 5 nights
Comfortable clean hotel - would stay again
Comfortable clean hotel - would stay again
10
Maya
31 Jan 2024
·
Stayed 6 nights
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
10
Dimitra
1 Oct 2025
·
Stayed 6 nights
Nice location, close to public transport and restaurants. Clean and friendly personnel.
Nice location, close to public transport and restaurants. Clean and friendly personnel.
2
Ayaka
31 Oct 2025
·
Stayed 1 night
シャワーを浴びようとしたらお湯が出なく、部屋の外の廊下で火災報知器が鳴り、配管から水もれした。廊下は水浸しになり、自分の部屋のトイレ、シャワー、水を使うなと言われ、部屋の交換を申し出ると満室だ との事。フロントの横のシャワー室を使うよう言われる。 最悪な気持ち 残念なホテルだ
シャワーを浴びようとしたらお湯が出なく、部屋の外の廊下で火災報知器が鳴り、配管から水もれした。廊下は水浸しになり、自分の部屋のトイレ、シャワー、水を使うなと言われ、部屋の交換を申し出ると満室だ との事。フロントの横のシャワー室を使うよう言われる。 最悪な気持ち 残念なホテルだ
2
Zahir
9 Apr 2023
·
Stayed 6 nights
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
6
Anne-Marie
23 Dec 2022
·
Stayed 19,344 nights
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
4
Yu
18 Jul 2024
·
Stayed 4 nights
The cleanliness of the rooms varies greatly.
The cleanliness of the rooms varies greatly.
2
Lorelei
28 Feb 2023
·
Stayed 6 nights
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
6
Yoko
10 Sept 2025
·
Stayed 2 nights
口コミが悪かったので覚悟していましたが、デラックスツインは普通でした。設備は古いでが綺麗に掃除してありました。シャワーとトイレの間に壁がなく、シャワーを使うとトイレまでびしょ濡れなところ以外は特に悪くなかったです。
口コミが悪かったので覚悟していましたが、デラックスツインは普通でした。設備は古いでが綺麗に掃除してありました。シャワーとトイレの間に壁がなく、シャワーを使うとトイレまでびしょ濡れなところ以外は特に悪くなかったです。
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AI-generated summary based on recent guest reviews
Rooms
Rooms are small and functional; several mention very firm mattresses and bathroom layouts without full partitions that cause wet floors.
Related guest reviews
8
Stephen
6 Jul 2024
·
Stayed 8 nights
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
2
Zahir
9 Apr 2023
·
Stayed 6 nights
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
8
Kushan Sudheera
28 Apr 2023
·
Stayed 8 nights
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
6
Anne-Marie
23 Dec 2022
·
Stayed 19,344 nights
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
10
Abiodun
20 Mar 2023
·
Stayed 17 nights
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
4
PATRICK
6 Oct 2024
·
Stayed 1 night
Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
2
Lorelei
28 Feb 2023
·
Stayed 6 nights
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
8
Louisa
20 Aug 2025
·
Stayed 4 nights
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
6
Yoko
10 Sept 2025
·
Stayed 2 nights
口コミが悪かったので覚悟していましたが、デラックスツインは普通でした。設備は古いでが綺麗に掃除してありました。シャワーとトイレの間に壁がなく、シャワーを使うとトイレまでびしょ濡れなところ以外は特に悪くなかったです。
口コミが悪かったので覚悟していましたが、デラックスツインは普通でした。設備は古いでが綺麗に掃除してありました。シャワーとトイレの間に壁がなく、シャワーを使うとトイレまでびしょ濡れなところ以外は特に悪くなかったです。
4
stef
25 Nov 2023
·
Stayed 2 nights
Kamer is eenvoudig, geen raam. Voor de lage prijs op zich wel goed. Vriendelijk personeel
Kamer is eenvoudig, geen raam. Voor de lage prijs op zich wel goed. Vriendelijk personeel
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed—many found staff friendly and responsive, but others reported rude or inflexible treatment and difficulty with requests or early check-in.
Related guest reviews
10
Piyanuch
7 Aug 2024
·
Stayed 1 night
Nice hotel. Friendly staff
Nice hotel. Friendly staff
2
Robert
5 Jul 2024
·
Stayed 4 nights
Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
10
Maya
31 Jan 2024
·
Stayed 6 nights
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
10
Dimitra
1 Oct 2025
·
Stayed 6 nights
Nice location, close to public transport and restaurants. Clean and friendly personnel.
Nice location, close to public transport and restaurants. Clean and friendly personnel.
8
Stephen
6 Jul 2024
·
Stayed 8 nights
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
2
John
13 Nov 2025
·
Stayed 5 nights
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
2
Zahir
9 Apr 2023
·
Stayed 6 nights
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
8
Kushan Sudheera
28 Apr 2023
·
Stayed 8 nights
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
10
Abiodun
20 Mar 2023
·
Stayed 17 nights
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
8
Louisa
20 Aug 2025
·
Stayed 4 nights
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
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AI-generated summary based on recent guest reviews
Location
Convenient for NUS with bus stops, 7-Eleven and local eateries nearby; reaching downtown can take time.
Related guest reviews
10
Leonard
4 May 2023
·
Stayed 6 nights
Very clean room (made up everyday). Bus stops very close by.
Very clean room (made up everyday). Bus stops very close by.
10
Maya
31 Jan 2024
·
Stayed 6 nights
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
10
Dimitra
1 Oct 2025
·
Stayed 6 nights
Nice location, close to public transport and restaurants. Clean and friendly personnel.
Nice location, close to public transport and restaurants. Clean and friendly personnel.
10
Hiroki
10 Oct 2024
·
Stayed 15 nights
シンガポール国立大学に滞在するための比較的安価なホテルを探している場合、ここはとても良いと思います。大学が近く、歩いてすぐに様々なレストランもあり、24時間開いているセブンイレブンがあり、長めに滞在するのであれば洗濯機もあるので便利です。近くに公演もあり、夜に散歩やジョギングをすることもできます。バス停も近く、ダウンタウンにもバスで１本で行くことができます。
シンガポール国立大学に滞在するための比較的安価なホテルを探している場合、ここはとても良いと思います。大学が近く、歩いてすぐに様々なレストランもあり、24時間開いているセブンイレブンがあり、長めに滞在するのであれば洗濯機もあるので便利です。近くに公演もあり、夜に散歩やジョギングをすることもできます。バス停も近く、ダウンタウンにもバスで１本で行くことができます。
10
Hiroki
22 Sept 2024
·
Stayed 5 nights
The convenient location for someone who has to work at NUS for a short timemperiod
The convenient location for someone who has to work at NUS for a short timemperiod
6
Anne-Marie
23 Dec 2022
·
Stayed 19,344 nights
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
6
Takefumi
13 Jul 2024
·
Stayed 4 nights
シンガポール大学の近くです。バス路線が理解できれば便利かも。
シンガポール大学の近くです。バス路線が理解できれば便利かも。
10
Robin
20 Aug 2023
·
Stayed 13 nights
Nice Hotel for stay at NUS
Nice Hotel for stay at NUS
8
Louisa
20 Aug 2025
·
Stayed 4 nights
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
8
Merkna
13 Dec 2022
·
Stayed 19,339 nights
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
8
Xin
1 Jul 2026
·
Stayed 4 nights
Location is good. The room is small, but worth the money.
Location is good. The room is small, but worth the money.
10
Karthik
20 Jun 2026
·
Stayed 4 nights
convenient location
convenient location
8
marjorie
21 Apr 2026
·
Stayed 4 nights
Location was great and having restaurants very close was a bonus.. Room very small for three people but was clean. Thank you for fir the stay!!
Location was great and having restaurants very close was a bonus.. Room very small for three people but was clean. Thank you for fir the stay!!
10
George
21 Jan 2026
·
Stayed 12 nights
Excellent location close to NUS university and theres is an entire block of restaurants and a 7-11 convenience store right around the corner of hotel. Also access to number of buses makes it convenient for public transpiration too. Room was cleaned up well each day too. Bathroom is small with shower head right next to toilet which we weren’t used to but it worked.
Excellent location close to NUS university and theres is an entire block of restaurants and a 7-11 convenience store right around the corner of hotel. Also access to number of buses makes it convenient for public transpiration too. Room was cleaned up well each day too. Bathroom is small with shower head right next to toilet which we weren’t used to but it worked.
2
John
13 Nov 2025
·
Stayed 5 nights
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 14:00 to 05:30
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Quay Hotel West Coast
Is parking available at the hotel?
Yes, free self-parking is available on-site.
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 11:00. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is provided for a surcharge of SGD 55 per vehicle (one-way, maximum occupancy 4).
What accessibility features does the hotel offer?
The hotel has limited wheelchair-accessible facilities, including step-free entrances and accessible public areas.
Where is the hotel located in relation to nearby attractions?
The hotel is located in Queenstown, Singapore, within a 5-minute walk of West Coast Park and National University of Singapore. It is 1 mile from Haw Par Villa and 2.3 miles from Clementi Mall.
What are the policies for children staying at the hotel?
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-17: NO DATA
- 2026-10-18: 165.1212015464783USD
- 2026-10-19: 90.05888607101441USD
- 2026-10-20: 105.88027224960328USD
- 2026-10-21: 85.39920349082948USD
- 2026-10-22: 102.81959456672669USD
- 2026-10-23: 87.91496730995179USD
- 2026-10-24: 87.09112893562317USD
- 2026-10-25: 89.88874889144898USD
- 2026-10-26: 84.29494050483704USD
- 2026-10-27: 84.29494050483704USD
- 2026-10-28: 92.00136268577576USD
- 2026-10-29: 84.29494050483704USD
- 2026-10-30: 110.76998461685181USD
- 2026-10-31: 110.76998461685181USD
- 2026-11-01: 92.00136268577576USD
- 2026-11-02: 89.58992875442506USD
- 2026-11-03: 89.61333890342713USD
- 2026-11-04: 84.29494050483704USD
- 2026-11-05: 89.58992875442506USD
- 2026-11-06: 90.31881501579285USD
- 2026-11-07: 87.94999252738953USD
- 2026-11-08: 89.70415073738098USD
- 2026-11-09: 89.58992875442506USD
- 2026-11-10: 84.04468078308106USD
- 2026-11-11: 92.00136268577576USD
- 2026-11-12: 102.62098118247987USD
- 2026-11-13: 112.1200755973816USD
- 2026-11-14: 130.39999030952455USD
- 2026-11-15: 94.3737768447876USD
- 2026-11-16: 89.58992875442506USD
- 2026-11-17: 84.29494050483704USD
- 2026-11-18: 89.58992875442506USD
- 2026-11-19: 89.58992875442506USD
- 2026-11-20: 93.74165138969421USD
- 2026-11-21: 94.3737768447876USD
- 2026-11-22: 89.58992875442506USD
- 2026-11-23: 89.61333890342713USD
- 2026-11-24: 89.58992875442506USD
- 2026-11-25: 89.61333890342713USD
- 2026-11-26: 89.58992875442506USD
- 2026-11-27: 93.74165138969421USD
- 2026-11-28: 93.74165138969421USD
- 2026-11-29: 89.58992875442506USD
- 2026-11-30: 89.58992875442506USD
- 2026-12-01: 89.58992875442506USD
- 2026-12-02: 89.61333890342713USD
- 2026-12-03: 89.61333890342713USD
- 2026-12-04: 94.3737768447876USD
- 2026-12-05: 95.89555653800964USD
- 2026-12-06: 89.09231522102357USD
- 2026-12-07: 92.00136268577576USD
- 2026-12-08: 89.58992875442506USD
- 2026-12-09: 92.00136268577576USD
- 2026-12-10: 92.00136268577576USD
- 2026-12-11: 94.3737768447876USD
- 2026-12-12: 95.89555653800964USD
- 2026-12-13: 92.00136268577576USD
- 2026-12-14: 92.00136268577576USD
- 2026-12-15: 92.00136268577576USD
- 2026-12-16: 112.1200755973816USD
- 2026-12-17: 165.25751358947755USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
- Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: SGD 55 (one-way)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Safe-deposit box
Services
Tour desk
Dry cleaning
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Non-smoking rooms
Massage
Vending machines
Adults only
Wheelchair Accessible (Limited)
Parking
Parking
Free parking
Internet
Free wi-fi