Name: Aloft by Marriott Chicago O'Hare
Address: 9700 Balmoral Avenue, Chicago, Illinois, United States of America, Chicago, Illinois, United States of America
Rating: 8.55

What guests think

At Aloft Chicago O'Hare, travelers highlight a convenient airport location by Rosemont's restaurants, outlets, and venues, clean modern rooms, and friendly staff, plus a convenient airport shuttle that makes short stays and flight connections easier.

Recurring drawbacks include a long-term pool closure, paid and sometimes confusing garage parking, and breakfast that costs extra. Some reviews note maintenance or design issues (leaking showers, odd bathroom glass, hot-water and AC problems), occasional odors, and noise from halls or the district. Overall, expect a lively, pet-friendly stopover with standout convenience and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Shuttle runs frequently and is praised; the area around the hotel is walkable. However the pool has been closed repeatedly, parking is paid and confusing in a shared garage, and occasional elevator or facility outages were noted.

Related guest reviews

6

Erilka

Jan 2, 2025

·

Stayed 3 nights

I checked in New Year’s Eve expecting to use the pool. I was told it had been closed for six months. What a disappointment. Also only on elevator was operational. Which caused many people to carry their belongings up and down the stairs. The hotel was extremely clean. Also a great location centered in the middle of tons of restaurants.

10

Jose

Jul 15, 2025

·

Stayed 2 nights

Great hotel close to the airport. The shuttle runs every 1/2 hour and the staff is really nice.

6

Eric

Oct 16, 2023

·

Stayed 1 night

Convenient to the airport. Convenient to gas stations if you're renting a car. Concrete jungle of chains. One has to drive through a maze of convoluted turns to arrive at the hotel. Not sure what to do with the car. Instructions not given, and when offered at the front desk, the explanation is a list of around 10 steps, which one then has to remember. They're doable, but they're intimidating. Had a reservation for a particular room, but arrived to find it was "sold out." Not sure what a reservation is for or what "sold out" means for a hotel. But to receive that note and then receive notification that parking of the hotel is also gone, such that one must then pay at the parking garage and have a ticket validated, just adds to the car issue. Breakfast in the morning is chaotic. Seriously? Make an order with the front desk? You're better off making coffee in your room and then eating elsewhere. Then again, you'd have to get your parking validated, and there is a sign saying no in-and-out privileges, meaning you can't use your room key to go in and out of the garage. (Not sure if the hotel addresses this or not.)

6

marysa

Oct 22, 2024

·

Stayed 1 night

We rented the room for the pool and the pool has been closed for a year the receptionist said.

10

Steven

Aug 23, 2023

·

Stayed 1 night

Great reasonably priced hotel near O’Hare with 24 hour airport shuttle service.

4

Melissa

Aug 13, 2025

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Stayed 1 night

Nothing works here. We were told they had a pool and it was empty. We wanted to go sit outaide by the fire place....it wasn't working. The amount we paid for nothing to work ia unfair.

8

Jason

Aug 12, 2024

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Stayed 1 night

Didn’t like parking

10

Lisa

Nov 27, 2024

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Stayed 1 night

Very curteous… friendly… very professional… handled all of our needs including shuttle service at 3:30 am for a 5:35 am flight… they had parking for our vehicle until we came back home…it’s a 10 plus for us!!!!!

8

Suzet

Jun 4, 2024

·

Everything was good except that the pool was closed. One of the reasons why I went.

8

Andreas

Sep 17, 2024

·

Stayed 1 night

Decent airport hotel. Shuttle service very efficient and each 30 min.

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Cleanliness

Rooms and common areas are often clean, but several reviews mention odors (sewer or musty), stained or worn carpets, mold or ants, and occasional hallway cleanliness issues.

Related guest reviews

10

Silvio

Jul 28, 2024

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Stayed 1 night

Extremely clean room. we loved the design. Everything looked really new when we were there. Highly recommendable hotel.

6

Jose

Aug 7, 2025

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Stayed 2 nights

It was fine for a quick overnight stay but it’s worn down and appears dirty

4

Salvador

Jul 7, 2025

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Stayed 3 nights

Great location. Unfortunately the bathroom smelled like sewer and the room had a very weird smell. We notified the front desk but it appears they sprayed the room with something that only lasted a few hours. Otherwise everything was fine. But the smell was too much to overcome.

6

Heather

Jun 25, 2023

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Stayed 1 night

Mold on the shower ceiling, window shade did not roll down the entire length of the window. Overall ok place but not worth what I paid for 1 night.

10

Denise

Jul 15, 2025

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Stayed 2 nights

Our stay was great. The staff was pleasant and accommodating and the hotel was very clean and comfortable.

6

halima

Sep 4, 2023

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Stayed 1 night

The room was clean, but the carpet and tiles were pretty stained. Overall it just felt like an old hotel. There are other hotels in the area that are probably just as old but better maintained. Staff was nice in the few minutes I interacted with them. Since there are so many other options in the area, I would probably pick another next time.

6

Rosetta

Sep 15, 2023

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Stayed 1 night

There were ants in the bathroom. Quick drive from the airport.

6

Barry

Oct 1, 2025

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Stayed 1 night

Hall ways were dirty. Only one elevator working.

10

Cierra

Apr 1, 2024

·

Stayed 2 nights

Great clean hotel!

4

Brian

Apr 28, 2024

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Stayed 1 night

The room had a urine smell to it. It was somewhat nauseating. Location was good to walk to Zanies and Sugar Factory. This is the first hotel I’ve ever stayed at where the gift shop has no aspirin or ibuprofen. We doordashed some, but that was definitely odd to both of us as people who stay in hotels often. We had our parking validated some where else but had to make sure the hotel didn’t charge us since the automatically did when we had checked out. Not worth the money.

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms with comfortable beds, but some are small and have design quirks (frosted bathroom glass, sliding platform beds, shower leaks). Noise from corridors or the entertainment district and loud HVAC are mentioned, plus occasional TV or hot-water issues.

Related guest reviews

10

Malaki

Aug 24, 2025

·

Stayed 1 night

This is one of the best hotels I've been to so far, and the only complaint I have is that it's just like other newer hotels and apartments with no bathtub. That's it, staff is nice, lobby area is amazing, room is comfortable and clean, and even the rooms Mr. Coffee pot was still slightly wet from being cleaned.

8

Nosa

Nov 25, 2024

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Stayed 1 night

Room was a little cramped

6

Rachel

Mar 24, 2025

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Stayed 1 night

Front Desk seemed annoyed to check me in to my room, just handed me my key and said your room number is on their. I was the only one at the counter at the time so not like she was rushed. The fridge in the room had a constant high pitched buzzing, had to unplug it. TV kept going in and out. Paying close to $200 for a night the TV should at least work.

4

Vishal

Aug 19, 2024

·

Stayed 1 night

The rooms need blackout curtains that cover the entire window. During our stay the lights from the neon signs on the street kept lighting up our room throughout the night. I had the worst sleep I have had in any hotel. Blackout curtains are pretty much standard in any hotel. The room designers should try sleeping in the room for a night. Not going back to this hotel.

4

Maria

Jun 22, 2025

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Stayed 1 night

Clean, pretty, and comfy bed wasted due to terrible night of no sleep caused by noisy aircon, noisy guests in hallway, and marijuana smell coming through door. Had to be at airport 6AM. Booked this place to get a good night’s sleep before flying.

6

Brittany

Mar 13, 2025

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Stayed 1 night

Room wasn't great, shower water didn't get warm.

6

Sean

Jul 11, 2025

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Stayed 1 night

Check in was great. Front desk answered all my questions. The room was adequate, yet spacious. The fan in the bathroom stopped working and was noisy when it did work. Beds on a platform is nice but it kept sliding off when I sat on the side. Upon check out, the front desk person who spoke to me did not even make eye contact. Very cold energy. Overall, the hotel is nice, but I will stay somewhere else next time. A bit overpriced.

6

sena

Jul 28, 2025

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Stayed 1 night

I didn’t like the bathroom. It seemed to be designed for people with disabilities, but it felt more like a gym shower room. It’s hard to explain, but it just felt odd to me.

6

Steve

Apr 25, 2024

·

Stayed 1 night

The toilet did not flush and when it did it was super weak. It overflowed overnight so we had no bathroom. When you use the bathroom there is a window that lights up the bedroom. The window is not clear but light gets through. It woke my wife up when I went to bathroom at night and it lit up the bedroom. Three stars is generous. I mean no bathroom?

8

Walther

May 1, 2023

·

Stayed 1 night

The hotel by itself was great, but the heat/AC in the room is SO loud that you cannot sleep. It turns on and off every 15min, impossible to sleep.

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Service

Staff are frequently described as friendly, welcoming, and helpful, especially front desk and shuttle teams. A few guests reported inconsistent service or professionalism (rude interactions, early housekeeping entries, billing issues, and shuttle scheduling mishaps).

Related guest reviews

8

Shannon

Aug 17, 2025

·

Stayed 1 night

The room, front desk, and overall property were above average, but there is no walkway to the parking garage which is weird. You have to cut through the shrubbery or go to the end of the gate and walk back. The biggest annoyance was that checkout is 12 but as we were trying to get dressed to leave for the day housekeeping knocked at 9 am, and opened our door without knocking while I was at the sink doing my hair in my bra and panties. NOT HAPPY.

4

Takira

Jul 6, 2025

·

Stayed 1 night

The hotel was fine but there was no AC in our room. We asked for maintenance, he turned the unit off, then on, and said he’d bring us a fan. We asked if we could switch rooms but we never heard from anyone again. When telling the front desk staff at check out, no one seemed to care. I would not stay at an Aloft again.

6

Rachel

Mar 24, 2025

·

Stayed 1 night

Front Desk seemed annoyed to check me in to my room, just handed me my key and said your room number is on their. I was the only one at the counter at the time so not like she was rushed. The fridge in the room had a constant high pitched buzzing, had to unplug it. TV kept going in and out. Paying close to $200 for a night the TV should at least work.

10

Gaurav Kumar

Jul 11, 2025

·

Stayed 2 nights

Nice property and great stay. The staff is really helpful.

10

Rick

Sep 3, 2023

·

Stayed 1 night

Needed a convenient overnight near O’Hare and Aloft was a reasonably priced choice. Staff was very welcoming and courteous, even with an a$&@ole in front of us beefing them about trying to use his wife’s reservation without her ID. Whatever… Hotel is def designed for the younger crowd but would stay here again if needed. Lots of dining choices close by too.

10

Denise

Jul 15, 2025

·

Stayed 2 nights

Our stay was great. The staff was pleasant and accommodating and the hotel was very clean and comfortable.

10

Linda

Jun 26, 2023

·

Stayed 1 night

Excellent customer service

8

Natalie

Sep 22, 2025

·

Stayed 1 night

Airport Shuttle was the reason and positive reviews is why we booked and it made the trip so much better to manage. Staff were amazing and very accommodating and helpful.

10

Bruce

Apr 1, 2024

·

Stayed 1 night

We stayed only one night but would love to stay longer. Staff was awesome! From the front desk to the shuttle to the airport and the staff and food at the bar, everyone was polite and friendly. The room was perfect and the shower was amazing!

2

Kelly

Jul 5, 2025

·

Stayed 1 night

They Charged me again for my room I had paid for before arriving. She told me that she would charge my card for a $50 deposit, charged my card for $170, when I asked about she Couldn’t make it make sense claimed they would reverse the charge and Still Nothing!!

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Location

Across from Fashion Outlets and steps to Rosemont's restaurants, venues, and convention center; close to O'Hare with a short shuttle ride. Access and parking can be confusing, and some report area noise on busy nights.

Related guest reviews

8

Mikael

Dec 6, 2024

·

Stayed 1 night

Conveniently located near Chicago O’Hare airport. You’ve got the Chicago outlet malls across the street along with several restaurants.

8

Justin

Nov 27, 2023

·

Stayed 2 nights

Having stayed in the centre of Chicago for the first night, this was ideal for us staying near the airport for 2 nights snd going to the Allstate Arena. Right on the doorstep is Chicago Fashion Outlets and a few places to eat brunch and dinner out.

10

Monica

Mar 11, 2025

·

Stayed 1 night

Very nice property, conveniently located

10

Carrie

Feb 2, 2025

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Stayed 1 night

You can bounce to just about anywhere on a short walk from this hotel. It's right across from shopping, restaurants, bars and was super convenient for a nigh out.

10

Carmen

Oct 23, 2023

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Stayed 1 night

Convenient parking - walking distance to dining and entertainment!

8

Theodore

Dec 10, 2024

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Stayed 1 night

It’s easy walking distance to the convention center and shopping area make it a decent pick for a hotel that keeps you in striking distance to the airport.

8

Ashwin

Oct 17, 2024

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Stayed 2 nights

Nice hotel close to the airport and has lot of options for shopping and food. Convenient 10 min walk to trains to DT Chicago.

8

Pancho

Jun 3, 2025

·

Stayed 1 night

Not close to the metro, had to uber to and from the airport as well as to and from the closest metro station which adds up to about 40 usd.

10

Lois

Jul 3, 2025

·

Stayed 2 nights

Walking distance to outlet mall and Rosemont theater. Close to expressway and CTA blue line L

10

Erika

Jul 28, 2025

·

Stayed 1 night

Odd location - had to drive through a mall parking garage to reach it but once there - it is a nice and hip hotel.

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Dining

On-site bar and lobby area get positive mentions and late hours, but breakfast is paid and often seen as limited or overpriced. Abundant restaurants are within easy walking distance.

Related guest reviews

6

Linda

Oct 14, 2025

·

Stayed 1 night

For $200 a night should not have to overpay for a terrible breakfast.

6

Joseph

Mar 16, 2025

·

The front desk people were fine, not overly welcoming. The bartender was very nice. However, the staff that worked the breakfast counter were rude. I didn’t expect much from the hotel and received what I expected

10

Brian

Jul 29, 2025

·

Stayed 1 night

Checked in fairly late (10pm). Kitchen and bar were still open which was great!

10

Danielle

Dec 26, 2024

·

Stayed 1 night

The staff was welcoming and accommodating! The hotel was clean! The only negative thing was the restaurant was out of a few menu items when I tried to order.

8

Sheldon

Feb 1, 2023

·

Stayed 2 nights

I didn't like that their were no breakfast or snack options unless you paid. The rooms had no microwaves and 1 bottle of water for a weekend stay. Also the bartender was very rude, he would not turn on the tv's to watch the football games because he didn't want our group in the lobby. We had to get our laptop to watch. He also would not let some families that were there (not part of our group) sing happy birthday with a cake to their child, he told them to go to their room.

10

Shaleka

May 29, 2025

·

Stayed 2 nights

I love staying at the Aloft properties. The rooms are comfortable and the WXYZ bar is a full vibe!

6

Gihan

Jun 3, 2025

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Stayed 2 nights

I had a great stay at the loft hotel, it was very clean and pleasant to stay in.. however I wish they have better dining options.. thx for the amazing hospitality! 🌹

10

Lynn

Mar 31, 2025

·

Stayed 1 night

Clean, crisp, new. Lots of eating options within walking distance and outlet mall right across the street in case you need it. Close to airport and a 40 minute Uber to downtown. No complementary breakfast but there is food available for purchase. Nice, efficient comfortable rooms.

10

Corita

Dec 10, 2024

·

Stayed 4 nights

Great place to relax. Nice feeling in the lobby/ bar/ entertainment area. Lots of people mingling and socializing. I don't see this at other hotels.

6

Grant

Feb 17, 2025

·

Stayed 1 night

An average hotel at best. The glass on the sliding door to the bathroom had large crack that I noticed upon checking into my room. I reported it immediately. Overall, walls were marked up and scuffed, bathroom looked more like a college dorm and food was nothing remarkable. Other hotels have much better breakfast options than what they served here. First and last time I would stay here. When I pay close to $230 for the room, plus parking and food I expect something more.

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AI-generated summary based on recent guest reviews

Aloft by Marriott Chicago O'Hare.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

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Fabulous

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What guests think

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Aloft by Marriott Chicago O'Hare