Name: Residence Inn by Marriott San Antonio SeaWorld / Lackland
Address: 2838 Cinema Ridge, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $117–$455 per night
Rating: 8.48

What guests think

At Residence Inn by Marriott San Antonio SeaWorld / Lackland, travelers highlight friendly, accommodating staff, spacious suites suited for families, and a generally enjoyable breakfast, alongside a convenient location near SeaWorld, dining, and major roads.

Recurring drawbacks include air-conditioning problems, hot tub outages and mixed pool cleanliness, plus intermittent elevator issues. Several reviews report two-bedroom reservations not honored and some unresolved billing concerns. Cleanliness is often praised, though a few guests noted dirty fixtures, stray hair, or odors. Overall, expect roomy accommodations, but verify your reservation and check room and amenities on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and amenities like the basketball court, patio, grill and laundry are appreciated, but recurring issues include a broken or dirty hot tub, mixed pool cleanliness, elevator problems, and mentions of paid parking.

Related guest reviews

6

Janet

Aug 25, 2025

·

Stayed 3 nights

Liked pTio area. Was not informed that housekeeping services was by request only. Broken sink in bathroom, potentially harmful. Ice machine not working.

6

Shanecia

Mar 3, 2025

·

Stayed 2 nights

We weren’t really in the room for most of our stay but there was no trash can, the toilet was difficult to flush, hotel needs updating, swim area needs updating, barely any face towels to use. We had to go ask for more. The toilet clogged but the maintenance guy came right away which I appreciated. The $8 a night parking doesn’t make sense. It’s a hotel with a parking lot, nothing special, no valet… etc.

2

James

Sep 29, 2023

·

Stayed 2 nights

We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.

8

Mark

Sep 18, 2023

·

Stayed 3 nights

Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.

10

Erica

Apr 21, 2024

·

Stayed 7 nights

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

10

Xavier

Aug 1, 2025

·

Stayed 1 night

The pool is nice

10

Sabine

Apr 12, 2025

·

Stayed 2 nights

Hotel is very good, but in 2025 they start to charge for parking, next week will be 3rd time and last, ill check for other option without pay for parking.

10

Casey

Jul 28, 2025

·

Stayed 3 nights

Basketball court and other amenities were a pleasure to have!

6

Jennifer

Dec 14, 2025

·

Stayed 1 night

The pool was NOT heated and the hot tub was dirty and not working. The room is dated by overall good. Breakfast was okay. Not a lot of variety.

8

Carmen

Sep 10, 2023

·

Stayed 1 night

Elevator UP button not working. It was annoying. But over all good stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms clean, but there are repeated reports of dirty fixtures or bathrooms, stray hair, odors, and occasional maintenance or supply lapses.

Related guest reviews

10

Stephanie

Jul 10, 2025

·

Stayed 3 nights

The hotel was very clean and the staff were kind! One of our favorite part was the Texas shaped waffles for breakfast! We will definitely be staying there again for our next trip to San Antonio!

10

Jill

Dec 1, 2025

·

Stayed 2 nights

Room was clean and very comfortable. The staff were friendly and helpful. If I’m back in town this would be a place I’d definitely stay again!

8

VICTOR

May 27, 2025

·

Stayed 1 night

Our stay though short was amazing. Cheerful staff all through and willing to assist at any given time. Rooms clean without offensive odor. Overall great.

6

Sandra

Apr 23, 2024

·

Stayed 5 nights

I wish the bathroom and kitchen could’ve been more sanitary

10

Mark

Jul 2, 2025

·

Stayed 3 nights

The staff were very helpful and the property was very clean and inviting. The room as great and the bed was very comfortable. It was amazing and the price was reasonable.

10

Yesenia

Feb 12, 2023

·

Stayed 1 night

Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty

2

Jared

Feb 26, 2023

·

Stayed 1 night

When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn\'t until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said "Oh I forgot to tell you we sold out of your room." When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.

8

Lino

Jul 16, 2023

·

Stayed 6 nights

the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay

10

Erendira

Jun 11, 2025

·

Stayed 1 night

Clean room great location

2

helicia

Jul 31, 2023

·

This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and generally comfortable, with quiet rooms noted by some. Several reviews cite air-conditioning problems and occasional dated decor or nonworking TVs affecting comfort.

Related guest reviews

10

Nancy Driggs

Feb 3, 2024

·

Stayed 3 nights

Staff was incredibly friendly and helpful. Great size rooms and clean!

10

Jill

Dec 1, 2025

·

Stayed 2 nights

Room was clean and very comfortable. The staff were friendly and helpful. If I’m back in town this would be a place I’d definitely stay again!

10

Araceli

Jun 20, 2025

·

Stayed 2 nights

Large hotel rooms

6

Kendall

Mar 31, 2025

·

Stayed 1 night

Overall a nice property, kids had a great time at the pool, breakfast was good with a large variety. However, the air conditioning was not working properly in our room and it shut completely off from 9:45pm-2:00am and we slept horrible. The air conditioning all over did not seem to be working properly as it was stuffy/humid in the lobby and halls also. Front desk did not seem to care when I told them.

10

Melissa

Oct 22, 2024

·

Stayed 1 night

Everything was so easy & efficient from check-in to check-out. Reception was helpful, extremely friendly & efficient throughout check-in & later on in the evening when we needed assistance for a broken glass out on the patio. The studio room was amazing with more than enough space for us & a great layout that was perfect for the 3 of us that were staying there. The price was comparable to other locations close by. While it was close to the highway (410) & shopping/entertainment, etc., it was surprisingly quiet in the courtyard/patio area which of course transferred to the room being quiet as well. We will definitely be back!

2

Ismael

Jul 23, 2025

·

Stayed 2 nights

The a/c was not working and making load noises

10

Hallie

Aug 10, 2025

·

Stayed 3 nights

Loved the hot oatmeal with brown sugar and walnuts on top! Comfortable beds!

8

Jennifer

Dec 30, 2025

·

Stayed 3 nights

The staff were extremely helpful and friendly. The breakfast offered was good every morning. I really liked the spacious room too.

4

Matthew

Oct 9, 2023

·

Stayed 2 nights

We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice

6

Melissa

Jun 28, 2023

·

Stayed 1 night

all good, just that the tv never worked

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Service

Staff are frequently described as friendly, helpful and accommodating, with some standout support from management. However, multiple reviews report two-bedroom reservation mix ups, unresolved billing issues, and occasional indifferent or impolite responses.

Related guest reviews

10

Jill

Dec 1, 2025

·

Stayed 2 nights

Room was clean and very comfortable. The staff were friendly and helpful. If I’m back in town this would be a place I’d definitely stay again!

2

Megan

Aug 15, 2023

·

Stayed 2 nights

I booked a stay for my family at this hotel. We booked the 2 bedroom suite through hotels.com paid in full. Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed. The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge. After we checked out, we noticed ANOTHER charge for 363.96. My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed. They still have not. Nor have they reached out to us. We were never informed there would be additional charges for the changes in accommodation that we did not request. I’ve tried calling multiple times and the person at the front always says the manager is not available. They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.

6

Kendall

Mar 31, 2025

·

Stayed 1 night

Overall a nice property, kids had a great time at the pool, breakfast was good with a large variety. However, the air conditioning was not working properly in our room and it shut completely off from 9:45pm-2:00am and we slept horrible. The air conditioning all over did not seem to be working properly as it was stuffy/humid in the lobby and halls also. Front desk did not seem to care when I told them.

10

Melissa

Oct 22, 2024

·

Stayed 1 night

Everything was so easy & efficient from check-in to check-out. Reception was helpful, extremely friendly & efficient throughout check-in & later on in the evening when we needed assistance for a broken glass out on the patio. The studio room was amazing with more than enough space for us & a great layout that was perfect for the 3 of us that were staying there. The price was comparable to other locations close by. While it was close to the highway (410) & shopping/entertainment, etc., it was surprisingly quiet in the courtyard/patio area which of course transferred to the room being quiet as well. We will definitely be back!

2

James

Sep 29, 2023

·

Stayed 2 nights

We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.

10

Forrest

Jan 3, 2025

·

Stayed 4 nights

The customer service was outstanding. Everyone went out of their way to accommodate our family. Roxanne was a rock star handling our very large group. Special thanks to her. Made our stay so much better.

4

Anahi

Oct 8, 2023

·

Stayed 1 night

Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.

8

Jennifer

Dec 30, 2025

·

Stayed 3 nights

The staff were extremely helpful and friendly. The breakfast offered was good every morning. I really liked the spacious room too.

2

Xenia

Oct 13, 2024

·

Stayed 1 night

The hotel was happy to take my money but failed to provide the room I booked for my family of 5. Instead of 2 beds and a pullout sofa they gave me a 1 bed room, for 5 people including an infant. And of course overbooked and offered absolutely nothing for a lifetime Gold Membership from Marriott... now i need to fight rhem to get my money back.

10

Leia

Nov 6, 2023

·

Stayed 4 nights

The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.

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AI-generated summary based on recent guest reviews

Location

Convenient for SeaWorld, Lackland AFB, dining, shopping and major roads, with some noting quiet outdoor areas despite highway proximity.

Related guest reviews

10

Melissa

Oct 22, 2024

·

Stayed 1 night

Everything was so easy & efficient from check-in to check-out. Reception was helpful, extremely friendly & efficient throughout check-in & later on in the evening when we needed assistance for a broken glass out on the patio. The studio room was amazing with more than enough space for us & a great layout that was perfect for the 3 of us that were staying there. The price was comparable to other locations close by. While it was close to the highway (410) & shopping/entertainment, etc., it was surprisingly quiet in the courtyard/patio area which of course transferred to the room being quiet as well. We will definitely be back!

10

Erica

Apr 21, 2024

·

Stayed 7 nights

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

8

Melissa

Aug 15, 2023

·

Stayed 2 nights

Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.

6

adrian

Aug 19, 2024

·

Stayed 2 nights

I read a review where a family lost their 2 bedroom reservation, and we almost did too. They said they tried calling? Anyhow, broken elevator, 2 bedrooms with less beds, breakfast was ok. I wouldn't say 5 Star, but because it was comfy, we enjoyed it and wouldn't mind returning. Right next to couple restaurants and a cinema too. Halfway to sea world and riverwalk reason we got it, wasn't a bad idea. Do we get a discount for honesty? LOL

10

Erendira

Jun 11, 2025

·

Stayed 1 night

Clean room great location

10

David

Jun 14, 2025

·

Stayed 2 nights

Lots of dining options in walking distance. A great choice.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised, with items like waffles and oatmeal, though some guests found limited variety, cold items, or peak-time crowding.

Related guest reviews

10

Stephanie

Jul 10, 2025

·

Stayed 3 nights

The hotel was very clean and the staff were kind! One of our favorite part was the Texas shaped waffles for breakfast! We will definitely be staying there again for our next trip to San Antonio!

10

Xochitl

Jul 8, 2023

·

Stayed 4 nights

Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.

8

Hilda

Apr 9, 2023

·

Stayed 1 night

The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.

6

Kendall

Mar 31, 2025

·

Stayed 1 night

Overall a nice property, kids had a great time at the pool, breakfast was good with a large variety. However, the air conditioning was not working properly in our room and it shut completely off from 9:45pm-2:00am and we slept horrible. The air conditioning all over did not seem to be working properly as it was stuffy/humid in the lobby and halls also. Front desk did not seem to care when I told them.

10

Erica

Apr 21, 2024

·

Stayed 7 nights

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

10

Hallie

Aug 10, 2025

·

Stayed 3 nights

Loved the hot oatmeal with brown sugar and walnuts on top! Comfortable beds!

4

Anahi

Oct 8, 2023

·

Stayed 1 night

Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.

8

Jennifer

Dec 30, 2025

·

Stayed 3 nights

The staff were extremely helpful and friendly. The breakfast offered was good every morning. I really liked the spacious room too.

6

Jennifer

Dec 14, 2025

·

Stayed 1 night

The pool was NOT heated and the hot tub was dirty and not working. The room is dated by overall good. Breakfast was okay. Not a lot of variety.

10

Tony

Jul 13, 2025

·

Stayed 3 nights

We loved this place. Breakfast was great and we thought everyone was really nice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$111
March	$145
April	$131
May	$139
June	$137
July	$161
August	$182
September	$129
October	$115
November	$111
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $353	15 $355	16 $455	17 $241	18 $179	19 $194
20 $217	21 $228	22 $235	23 $284	24 $257	25 $190	26 $225
27 $191	28 $164	29 $295	30 $160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $153	3 $147
4 $117	5 $133	6 $187	7 $189	8 $148	9 $138	10 $157
11 $125	12 $134	13 $179	14 $156	15 $144	16 $133	17 $132
18 $131	19 $150	20 $189	21 $159	22 $164	23 $157	24 $138
25 $131	26 $133	27 $148	28 $154	29 $139	30 $137	31 $135

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, Multiple Beds (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed

Studio, Multiple Beds (Mobility Hearing Accessible, Tub)

Studio, Multiple Beds (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, Multiple Beds

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott San Antonio SeaWorld / Lackland

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Prices for upcoming dates