Name: Holiday Inn Express Hotel & Suites Millington-Memphis Area by IHG
Address: 5090 Copper Creek Boulevard, Millington, Tennessee, United States of America, Millington, Tennessee, US
Price range: $114–$198 per night
Rating: 8.35

What guests think

At Holiday Inn Express Hotel & Suites Millington-Memphis Area by IHG, guests praise friendly staff, comfortable beds, and a convenient location, while noting inconsistent cleanliness and maintenance, mixed breakfast, and occasional service issues with the front desk and third-party check-ins.

The hotel feels family friendly, and the indoor pool is a popular feature, though a few guests encountered closures or murky water. Some felt the nightly rate was high for what was offered. Overall, it suits families and visitors needing an easy base in Millington.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An indoor pool is popular with families, but multiple reviews cite dirty water or temporary closures. Occasional building issues, including leaks, were noted.

Related guest reviews

10

Patricia

Apr 17, 2025

·

Stayed 1 night

We liked everything about our stay at this hotel - nice, clean, comfortable room; fun indoor pool; delicious breakfast; knowledgeable & courteous staff; convenient location!

8

Aaron

Sep 13, 2024

·

Stayed 1 night

It was clean for an older property but it did have a leaking ceiling in the lobby.

6

Sarah

Oct 31, 2025

·

Stayed 3 nights

1. Please consider upgrading your toilet tissue. For a hotel charging $200 per night, single-ply paper feels inappropriate and detracts from the overall guest experience. 2. I’ve been booking through Expedia since before 2008, and your hotel was the first that refused to print a receipt at checkout, citing “third-party booking.” This was both inconvenient and surprising. 3. On the morning of checkout, around 5 a.m., I had to change rooms due to PROFUSE leaking from the ceiling. (it was so much that it woke my husband and up from SOUND sleep) While I did not expect a refund, I was disappointed that no staff member acknowledged the inconvenience or offered an apology. I hope you’ll take this feedback into consideration to improve the guest experience going forward.

10

Colton

Jul 27, 2023

·

Stayed 1 night

The facility was clean and safe.

10

Robert

Aug 15, 2025

·

Stayed 3 nights

Good location Enjoyed the breakfast and the pool Very family oriented

6

LD

Aug 22, 2023

·

Stayed 2 nights

The manager was very rude on multiple occasions. Pool was dirty. Supposed to be only 4 people per room with no food or drink in pool area. There was at least 15 kids in pool plus the parents with food and drink in pool. They were all together. Left it dirty then closed the next day because of it. On all the doors check out said 12. I am a member so late check out was supposed to be 2. We were checked out at 11. Manager said she didn’t mean to be rude but was very rude indeed. When we stayed here 2 years prior it was much better.

6

Emily J.

Feb 3, 2024

·

Stayed 1 night

There was no hot water and the room had a wet, musty smell. The breakfast made me sick. However, the staff was very nice and above all, I do appreciate having a room and not having to drive home between my 2-day conference that was held at the hotel.

8

Melanie

Jun 27, 2025

·

Stayed 1 night

There is only 1 elevator which is a serious design flaw. On a Sunday morning between guest and housekeeping it's almost impossible to get on the elevator. You either need to wait because it's constantly full or take the stairs.

6

Whitney

Jun 13, 2023

·

Stayed 1 night

Cons: The rooms had some cosmetic issues with the paint & Sheetrock. The toilet paper dispenser was hanging off The wall. The pool was dirty & needed a good cleaning. My son wouldn’t swim in it due to the dirtiness. Pros: bed was comfortable & staff was nice! Definitely wasn’t worth $250 a night!!!

6

Marvin E

Jun 9, 2024

·

Stayed 3 nights

Pot holes in the driveway

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Cleanliness

Reports are mixed: several guests found rooms and common areas clean, while others noted odors, wet bedding, pests, dirty public bathrooms, and a few maintenance-related messes.

Related guest reviews

6

Lawrence A

Oct 12, 2025

·

Stayed 2 nights

The room was nice the pillows were flat the bathroom door looked like there was a fire in the bathroom. I went to get ice down the hall and their were cockroaches on the floor dead and bugs also on the first floor.

6

Yolanda

Jul 24, 2023

·

Stayed 1 night

Staff was still cleaning room an hour after I arrived. Food was left in the refrigerator and refrigerator was dirty. Women bathroom in lobby and pool area was dirty.

8

Alexis

Nov 29, 2025

·

Stayed 3 nights

Room was clean and fresh

2

Eric

Sep 10, 2022

·

Stayed 1 night

One room was fine. The other, however, we were not able to get into despite them making multiple sets of keys, so they had someone change the mechanism on the door - which took quite a bit of time. Once we finally got into the room at almost midnight, it had not been cleaned. One bed had been slept in, trash was in the trash cans, and marijuana seeds and stems were everywhere. We were so tired we asked them to just bring us sheets so we could change the linens and go to bed, which they did. We feel we are owed a refund for this dirty room that we had to wait so long to even get into.

10

Colton

Jul 27, 2023

·

Stayed 1 night

The facility was clean and safe.

6

Michael

Sep 14, 2025

·

Stayed 1 night

Overall staff was nice and the property was clean. We had a poor experience with a front desk employee when I reported that our AC unit went out in the middle of the night, and after reporting this first thing in the morning the response of the front counter employee was to question if we let anyone know in the middle of the night about this and she wrote our room number down. No one ever came to fix it that morning, and she had a tone of indifference to the whole situation. Our room was very hot, she acted unmoved. She didn't apologize for the inconvenience or ask what could be done to improve our stay. We were at the hotel another 2.5 hoursand no maintenance person came to fix the unit. She was the employee that worked before 8AM, she had a nose ring. Sorry I didn't get her name. She doesn't need to be in customer service.

10

Sandra

Sep 22, 2025

·

Stayed 2 nights

Upon check in the young lady at the front desk was really nice. There was a foul smell on the 2nd floor when we arrived on the floor.

8

Dana

Jan 1, 2023

·

Stayed 3 nights

Clean, comfortable facility. Friendly staff. Breakfast was severely lacking compared to others I’ve had. Overall stay was fine.

10

Ashley

Aug 12, 2025

·

Stayed 1 night

The bedding was still wet but by the time we realized it was too late and we just slept on top of the comforter

10

Holli

Jul 11, 2024

·

Stayed 2 nights

We had a great stay. Everyone was friendly and our room was clean. Bed was super comfy. Lots of places around to shop and eat.

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Rooms

Beds are widely described as very comfortable, and some rooms feel spacious. Guests also mentioned flat pillows, limited lighting, cosmetic wear, and occasional AC or hot water problems.

Related guest reviews

6

Lawrence A

Oct 12, 2025

·

Stayed 2 nights

The room was nice the pillows were flat the bathroom door looked like there was a fire in the bathroom. I went to get ice down the hall and their were cockroaches on the floor dead and bugs also on the first floor.

8

Awilda

Feb 27, 2024

·

Stayed 3 nights

Excellent location, super comfortable beds and pillows. House keeping staff very friendly and good breakfast

10

Brian

Jan 26, 2025

·

Stayed 2 nights

Restful

8

Barry

Jun 20, 2023

·

Stayed 1 night

We had a great stay at the Hotel that night. The room was the size we needed for the family.

6

Michael

Sep 14, 2025

·

Stayed 1 night

Overall staff was nice and the property was clean. We had a poor experience with a front desk employee when I reported that our AC unit went out in the middle of the night, and after reporting this first thing in the morning the response of the front counter employee was to question if we let anyone know in the middle of the night about this and she wrote our room number down. No one ever came to fix it that morning, and she had a tone of indifference to the whole situation. Our room was very hot, she acted unmoved. She didn't apologize for the inconvenience or ask what could be done to improve our stay. We were at the hotel another 2.5 hoursand no maintenance person came to fix the unit. She was the employee that worked before 8AM, she had a nose ring. Sorry I didn't get her name. She doesn't need to be in customer service.

6

Emily J.

Feb 3, 2024

·

Stayed 1 night

There was no hot water and the room had a wet, musty smell. The breakfast made me sick. However, the staff was very nice and above all, I do appreciate having a room and not having to drive home between my 2-day conference that was held at the hotel.

8

Garland

Oct 9, 2023

·

Stayed 2 nights

Clean room. Bed was very soft. Lighting limited especially in bath. Nice shower and large soft towels.

6

Whitney

Jun 13, 2023

·

Stayed 1 night

Cons: The rooms had some cosmetic issues with the paint & Sheetrock. The toilet paper dispenser was hanging off The wall. The pool was dirty & needed a good cleaning. My son wouldn’t swim in it due to the dirtiness. Pros: bed was comfortable & staff was nice! Definitely wasn’t worth $250 a night!!!

10

Holli

Jul 11, 2024

·

Stayed 2 nights

We had a great stay. Everyone was friendly and our room was clean. Bed was super comfy. Lots of places around to shop and eat.

8

Elizabeth

Jul 17, 2023

·

Stayed 2 nights

We had a great stay at your hotel. The front desk staff were always present but rarely spoke or even made eye contact unless you were checking in or out. This was one of the most comfortable hotel beds I have ever slept in. Our only disappointment was that we didn’t have a window with a shade that we could open so we felt like we were in a cave (room 211). The window overlooked the roof so the blinds are rolled down and secured. We would rather look at the roof and have sunlight than be in the dark. All in all a very good stay.

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Service

Many guests highlight friendly, helpful staff, but several report poor front-desk behavior, slow or indifferent responses to issues, and complications with third-party check-ins, receipts, or deposits.

Related guest reviews

2

Pamela

Feb 18, 2025

·

Stayed 1 night

Hotel Clerk was out of line and rude to my Grandkids, she didn’t see my Sister and I coming up behind them and talked to them like crap and when she saw us Adults she tried to make light of it but when I ask for Management she acted horribly bad ~ pointing a tv remote at us and being very loud, Management apologized but could not control her as she continued to run her mouth to other staff members about us ~ never seen such poor hospitality at a Holiday inn before and will choose another brand in the future!

10

VALEISHIA

Jul 19, 2025

·

Stayed 6 nights

The staff was friendly. The hotel was in a convenient location.

2

Janet

Mar 11, 2025

·

Stayed 1 night

Check in was horrible! The hotel said they were booked and did not receive confirmation that the room was paid and are trying to charge me again!

6

Sarah

Oct 31, 2025

·

Stayed 3 nights

1. Please consider upgrading your toilet tissue. For a hotel charging $200 per night, single-ply paper feels inappropriate and detracts from the overall guest experience. 2. I’ve been booking through Expedia since before 2008, and your hotel was the first that refused to print a receipt at checkout, citing “third-party booking.” This was both inconvenient and surprising. 3. On the morning of checkout, around 5 a.m., I had to change rooms due to PROFUSE leaking from the ceiling. (it was so much that it woke my husband and up from SOUND sleep) While I did not expect a refund, I was disappointed that no staff member acknowledged the inconvenience or offered an apology. I hope you’ll take this feedback into consideration to improve the guest experience going forward.

10

Jullie

Aug 25, 2024

·

Stayed 1 night

My experience was great. Front desk clerks were very cordial and helpful. They had expert knowledge of the area.

10

Cheryl

May 25, 2025

·

Stayed 3 nights

Very friendly staff, very accommodating

6

Michael

Sep 14, 2025

·

Stayed 1 night

Overall staff was nice and the property was clean. We had a poor experience with a front desk employee when I reported that our AC unit went out in the middle of the night, and after reporting this first thing in the morning the response of the front counter employee was to question if we let anyone know in the middle of the night about this and she wrote our room number down. No one ever came to fix it that morning, and she had a tone of indifference to the whole situation. Our room was very hot, she acted unmoved. She didn't apologize for the inconvenience or ask what could be done to improve our stay. We were at the hotel another 2.5 hoursand no maintenance person came to fix the unit. She was the employee that worked before 8AM, she had a nose ring. Sorry I didn't get her name. She doesn't need to be in customer service.

10

Glenn Peter

Jun 20, 2025

·

Stayed 4 nights

My stay was great had no problems with the hotel. The only problem I had was with Expedia check in, it took me an hour to check because Expedia messed up. The check in Process is always like 10 minutes. I sat in the lobby until the hotel staff was able to resolve the problem, very inconvenient for me.

10

Ellen

Sep 6, 2024

·

Stayed 2 nights

The staff were very pleasant and helpful.

10

Kalvin

Jul 5, 2023

·

Stayed 1 night

Excellent stay! Everyone was extremely welcoming!

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Location

Widely praised as safe and convenient, with shopping, restaurants, and ballparks nearby.

Related guest reviews

10

Patricia

Apr 17, 2025

·

Stayed 1 night

We liked everything about our stay at this hotel - nice, clean, comfortable room; fun indoor pool; delicious breakfast; knowledgeable & courteous staff; convenient location!

10

VALEISHIA

Jul 19, 2025

·

Stayed 6 nights

The staff was friendly. The hotel was in a convenient location.

10

Terry

Aug 19, 2024

·

Stayed 1 night

It was near our reason for the trip. Also had shopping and restaurants nearby.

6

Nathan

Jun 4, 2024

·

Stayed 2 nights

Was close to the baseball tournament we went for

10

Whitney

Sep 8, 2024

·

Stayed 1 night

Very convenient to the baseball park

10

Jessica

Jul 11, 2023

·

Stayed 1 night

Wonderful and convenient hotel

10

kim

Mar 28, 2025

·

Stayed 3 nights

Nice location

8

Frank

Mar 22, 2025

·

Stayed 2 nights

Convenient to restaurants and shopping.

10

Markie

Apr 18, 2024

·

Stayed 1 night

Property was nice, close to shopping.

10

Jose

Apr 19, 2024

·

Stayed 4 nights

I really like the area as it is very safe to stay, and very quiet!

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Dining

Breakfast feedback is mixed: plenty enjoyed it or called it great, while others found it fair or subpar, and one guest reported getting sick; some wanted more fruit.

Related guest reviews

10

Jose

Apr 16, 2024

·

Stayed 1 night

It’s a very nice hotel to stay! What I didn’t like is there was more fruits to eat.

8

Awilda

Feb 27, 2024

·

Stayed 3 nights

Excellent location, super comfortable beds and pillows. House keeping staff very friendly and good breakfast

10

Patricia

Apr 17, 2025

·

Stayed 1 night

We liked everything about our stay at this hotel - nice, clean, comfortable room; fun indoor pool; delicious breakfast; knowledgeable & courteous staff; convenient location!

10

ROY

Jun 29, 2024

·

Stayed 3 nights

Breakfast was great!

10

Robert

Aug 15, 2025

·

Stayed 3 nights

Good location Enjoyed the breakfast and the pool Very family oriented

6

Joshua

Sep 23, 2024

·

Stayed 1 night

Property was mediocre for the price per night. Nothing fancy and breakfast was fair. Not worth the asking price though.

6

Emily J.

Feb 3, 2024

·

Stayed 1 night

There was no hot water and the room had a wet, musty smell. The breakfast made me sick. However, the staff was very nice and above all, I do appreciate having a room and not having to drive home between my 2-day conference that was held at the hotel.

8

Dana

Jan 1, 2023

·

Stayed 3 nights

Clean, comfortable facility. Friendly staff. Breakfast was severely lacking compared to others I’ve had. Overall stay was fine.

4

Merlie

Sep 19, 2023

·

Stayed 2 nights

We did not like when we had to pull the doors so hard that it became noisy. We could tell the building was either old or shifting. There were never enough towels. The breakfast was subaverage

10

Kimberly

Dec 24, 2024

·

Stayed 3 nights

The free breakfast was amazing and the staff was very friendly!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$154
February	$138
March	$148
April	$151
May	$136
June	$152
July	$141
August	$150
September	$144
October	$162
November	$140
December	$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $127	18 $155	19 $196
20 $131	21 $135	22 $131	23 $134	24 $143	25 $182	26 $187
27 $129	28 $144	29 $142	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $182	3 $190
4 $134	5 $137	6 $144	7 $143	8 $142	9 $198	10 $186
11 $143	12 $138	13 $143	14 $142	15 $121	16 $188	17 $179
18 $126	19 $114	20 $114	21 $132	22 $121	23 $156	24 $161
25 $126	26 $127	27 $114	28 $114	29 $117	30 $152	31 $148

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds (With Extra Floor Space)

Room, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Standard Room, 1 King Bed

Standard Room

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Millington-Memphis Area by IHG

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