Extended Stay America Suites - Cleveland - Brooklyn

Arrived in the lobby with my arms full because my wife had already checked in and sent me a text with our room number. Not only was I not greeted but the person who was behind the check in counter acted annoyed when I asked which direction our room was in. Got to our room to prepare our clothing for our evening only to discover an ironing board but no iron. Asked same person behind check in counter if she could find us an iron from another room maybe? She said she'd check but never followed up. Ice trays in the freezer empty and no ice machine in the building. Awakened at four in the morning by loud activity (housekeeping maybe?) above our room that lasted till we got out of bed. This would be the place to stay if you needed a room with a very limited budget and we're prepared enough to overcome the property's short comings.

This room was not as appeared in the picture! The check in process was rough, initially the manager was rude and difficult to work with. Luckily then we got to work with another lady who was helpful. The hallway smelt really bad while going to the room. The nice part was plenty of parking and closely located to the highway. Overall wasn’t impressed and won’t be staying again.

Staff was nice enough. The elevator was severely outdated and loud and shaky. We ended up taking the stairs for the rest of our stay. Walking to our room we passed a man you could definitely tell was on some kind of drug. We waited for him to go around the corner before entering our room. The curtains were very old and worn and barely kept any actual light out when closed. We left for an event and when we came back about 3 hours later, we opened the door to find the ceiling light cover had fallen to the floor. I’m for sure it wasnt the first time since when you looked up you could see the hanging duct tape that they must have tried to fix it with at some point before. We had to sleep with the tv on in order to not hear the tv on in the room next to us. I suppose the cheap price definitely reflected what we got. It worked for us to sleep quick and get back on the road early but I would never stay here again.

The elevator needs some help and there is no onsite ice maker but the rooms are clean and no weird smells, the staff was friendly. The parking lot was big and safe and the area around the property was nice with lots of businesses you may need.

The property was under construction. The base boards of my room were missing and the entire thing looked unfinished. there were construction noises going on all the time. The hallways smelled of cigarette smoke and the carpets looked they had been cleaned in years. While the staff were not rude or impolite, they also gave off an impression that they did not really want to be there.

Stains all over the bathroom counter and the sheets. Construction at the front entrance was inconvenient.

The elevator wasn’t working

Got in at 3pm (check in was 3pm) and was told our room wasn’t ready. In fact, they didn’t have rooms ready for any of the next 20+ customers. We were all just standing around in the lobby as they told us it would be over an hour until our room was ready. We had a concert to go to and time was not on our side with a late check in. Very unprofessional staff. We didn’t get into our room until after 4pm. Room was fairly clean. No cups. No ice in the building. No bathroom provided in the lobby for anyone waiting an hour+ for their room to be ready. Had to drive to a gas station to use the restroom.

Unfortunately, not a very clean property. Room had standard, cheap, chipped furniture. Bed reasonably comfortable. Ample parking. One must ask for utensils and/or glassware to be provided. Refridgerator not cooling though freezer and microwave worked properly.

The Flooring was under renovation and the entrance looked in pretty rough shape. The only other problem we had was the button for getting the elevator on the third floor did not work so we had to walk down the stairs to get out.

The entire hotel is filthy. I stayed on the second floor and they’re redoing the flooring. There’s dirt and dust everywhere outside my room. Inside the place is was not cleaned properly. Dust everywhere and much damage already to the room. I checked out one day earlier because I couldn’t take it anymore.

It was a ok stay the breakfast is a grab and go I didn’t like that at all also the room smelled like smoke the whole hallway smelled like smoke on the first floor just cigarettes plain through. The staff was amazing but wouldn’t stay there again I see they didn’t clean correctly because there was a used bar of soap sitting right on top of the bathtub very much DISGUSTED

Room 323 was very dirty! Floor was dusty and sticky. Dust and dirt behind door. The lamps had fluffy dust on top of them. Hair on pillow inside and outside the pillow case. We asked the front desk person for another pillow and were told that they don’t have any clean pillows and offered only new pillow case. Door handles sticky and greasy. This was the dirtiest hotel that I have ever seen. The fan in the bathroom didn’t work and our room was very humid and smelled moldy. Breakfast was limited to 2 coffee pots and instant oatmeal. Front desk person was on the phone for 12 minutes without making eye contact or any acknowledgment that we arrived. I made reservation for 2 rooms with 2 beds. 20 minutes before our arrival, I received a phone call from the hotel that the second room is not available, and we had to switch to one king size bag. This was very inconvenient. This is a second time we had such a bad experience at the Extended Stay. I will not stay at this hotel or any other Extended Stay facilities again and would not recommend this to anyone, especially families with children.

This is the first time I received a room where it smelled clean once you entered but the floor was sticky all throughout. I dropped something being the night stand and had to move it to get my item. Upon moving the night stand I noticed Doritos and a hair ball which suggests that housekeeping is not moving furniture and sweeping/mopping those areas. Overall my stay was fine. It's a safe area. I'm a member of the gym across the street from the property and originally from Shaker Hts so I can easily get home from there when necessary.

The check-in process was fine, but the woman wasn’t friendly. The room smelled strongly of stale cigarette smoke, which I assume was why both of the windows were left open. There were burn marks in the bed skirt, cigarette ash in the drawer by the bed and left over trash in the desk drawer. Many surfaces were streaked from cleaning, but many others (like doors and walls) hadn’t been cleaned and were smudged with handprints and mystery substances. Cleaning was done, but not thoroughly. Mattress was clean and in a zippered cover to prevent contamination. Floor was vinyl, so much cleaner than carpet. The unpleasant smell of smoke and whatever cleaning product they used to try to cover it up were the worst part of the stay.

Found bedbugs

The room was absolutely filthy. The sheets had stains, the floor looked like it hadn’t been vacuumed in a long time, there were stains all over the carpet, there was trash under the beds, the bathroom was questionable. Overall we would not recommend.

Didn't love the room in general. As soon as I entered, there was a strong old smell and the door was quite scratched showing damage from prior guests which also made it hard to open the door. We only spent one night and upon waking, we saw a bedbug on the blanket - I've never been more shocked. The office chairs in the room were also extremely dirty and the floor also had stains in the corners.

When I got there no rooms were available because they were dirty! The girl at the front desk was so helpful by checking the rooms. She had to do a complimentary room change only for those rooms to be dirty too!! There were roaches all in the room!!!…..I frequently stay here for business trips and never had an issue until this stay.

We were given a room that was open. The bed was not made and there was poop in the toilet. We asked for another room after the front desk girl claimed it had been cleaned and tried to argue about it. Also the one elevator felt like it was falling apart every time we had to use it. “Breakfast” was some granola bars and muffins.

There was food left in the fridge from a previous guest. Staff was friendly and gave me plenty of dishes. Hotel is quite dated and in process of being renovated. Trim on countertop was peeling off. Like other Extended Stay I was at recently, limited vending options. Next time I will spend the extra $10-$20 per night to stay in better hotel.

It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.

Room was spacious and the staff was nice

The bed is like an army cot. Not comfy at all. Squeaks when you move. Pillows lumpy. I had to go to the front desk to get a remote for the tv. Then was handed a handful of remotes with the remark that one of them may work. Felt like the staff was very indifferent about my stay.

Check in was good. The shower curtain rod was rusty and there was a beetle in the room. Breakfast was a muffin or granola bar and coffee. You have to rent pots,pans,plates,etc if you want to use the kitchen.

Not what I expected. Suite had a kitchen with no supplies. Everything is available for a price, even a blow dryer. The breakfast was a cup of coffee and a granola bar. Lots of repairs needed throughout the building. Not your typical hotel room.

Safe , close to the airport and car rental, gas station around the corner , rooms got a small kitchen and a refrigerator “ No dishes or silverware “ bring your own , friendly staff !

The property was well taken care of from outside and in the lobby. The water temperature was good. The rooms can be upgraded. My bed was creaking every time that i got in and out of it. The rest of the room was ok. The price was good for what i received.

Location and staff were great. Rooms were in fair condition… damage from pets was concerning, and beds were horribly hard. This was definitely a situation that shows that you get what you pay for.

It was in prime location for what I needed as far as the La Fitness and Chipotle near by. The hotel rooms themselves were actually pretty good and spacious. My only issues were cleanliness of appliances and and some furniture in the room.

If i make a reservation 2 weeks in advance and pre pay,my room should be ready when I get there. IT WASN'T.

I showed up for my reservation late in the day that I had booked two weeks prior. I was told by receptionist they had no room for me. No explanation. No apology. Just said they tried to call me and I didnt answer. As if that waa a valid reason to not honor my reservation. I did not hreceive a voicemail or email. And apparently no accountability or communication with hotels.com. Horrible customer service.

We were supposed to have a 3pm check in. When we arrived at 4:30 there were 5 or more families waiting to get their rooms. The story was the rooms were not yet clean, we will call you when the room is ready. We never got a call. We called them at 10:30 , got the run around but eventually were told there was a room for us. We did check into our room around 12:30am. It was filthy. Stained bedding, dirty/sticky night stand tops & musty smelling. I wouldn’t use the blanket so slept covered with my coat. Only positive the shower was warm.

It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.

The hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better.

Excellent service by lady working the front desk (Elise?). Very professional, courteous, thoughtful.

When we arrived at 4;00 PM there was no room available! We went back to the hotel at 6:00 PM there was still no rooms available. The desk clerk took my phone number and said he would call us when a room opened up. I never recieved a call. When do I get my refund?

They over booked the rooms and did first come first serve so the people or arrived later had no rooms but it already charged all of our cards (there was me and 2 other families that got turned away and told the same thing that they had been full since 5:30 am) we all booked throughout yesterday, I was told by a previous employee this specific hotel does this all the time.

Friendly and helpful staff, clean room and property. All you really need.

Very professional & friendly staff! Best value of facilities for the money they charge.

Nice place to stay. Was just there for one night but it did the job. Nice, clean place to stay in a safe area. Plenty of food options close by.

Its an adequate place. Good price, convenient location, lots of amenities in the area. But just a place to stay. It has an odor everywhere that never seems to go away.

Great location

Nice little kitchen area that could we stocked with additional kitchenware (we didn't). nice size room. everything worked well. Good location.

Close to everything

Safe , close to the airport and car rental, gas station around the corner , rooms got a small kitchen and a refrigerator “ No dishes or silverware “ bring your own , friendly staff !

The location was good.

Stayed 2 nights. It was fine for our stay. Had appointments at Cleveland Clinic so we mainly needed a place to lay our heads.

Great stay! Also lots of close by options for food, coffee, shopping, etc.

I loved how there was walkable bars and restaurants by the place and was peaceful and nice.

It was clean, But the floor needed mopped, my feet was filthy. Check in was great, very friendly. Breakfast needs to be better, for the price u pay for the room. It would have been good to get coffee during the day instead of only at breakfast.

Very little options for Breakfast. Bed comfort okay

The toilet was clugged and there was no one to fix it and front desk does not take the responsibility for anything. Meanwhile, the breakfast here is a joke!

One of the better hotels I’ve been to. The beds were super comfy, ac worked great, shower was hot. Great stay. Breakfast is a little lacking but still a great stay. 5/5 stars

Check in was good. The shower curtain rod was rusty and there was a beetle in the room. Breakfast was a muffin or granola bar and coffee. You have to rent pots,pans,plates,etc if you want to use the kitchen.

Said that breakfast was included. One pot of coffee and hot water is not breakfast.

Furniture looked like it was from a yard sale. Large bubble in shower from water damage. Site said free breakfast which was just a small coffee bar and granola bar.

It was a clean room. The view was of the roof. The grab and go breakfast was not great. Nothing but oatmeal and crunchy granola bars. The coffee pot was empty and we had to wait. There were no coffee cups and no cream.

Breakfast was really nothing Felt there was several people who live their Hotel management was extremely helpful and friendly

Solid, cheap hotel. You get what you pay for. TV worked, fridge was cold, microwave was clean and functional, bathroom had everything needed and was clean, and the heat worked. What else can you ask for from a cheap hotel? Stayed one night while visiting the Christmas Story house. It served our needs. “Grab and Go Breakfast” was literally pre-packaged muffins, nature valley bars, and coffee. If you need more, look somewhere else.