The Whitehall Hotel - BW Premier Collection
$207
/ night
Avg. for October
Prices for The Whitehall Hotel - BW Premier Collection
Select dates to see prices and availability
$207
/ night
Avg. for October
Monthly average prices
Nightly prices at The Whitehall Hotel - BW Premier Collection average $78 in January, the cheapest month, and $274 in May, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $78 |
| February | $84 |
| March | $126 |
| April | $145 |
| May | $274 |
| June | $268 |
| July | $230 |
| August | $223 |
| September | $271 |
| October | $207 |
| November | $122 |
| December | $102 |
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M
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Oct · $207
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Most expensive: May (~$274)
Cheapest: January (~$78)
About this property
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite with Asian cuisine at Mei's, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Rooms
Stay in one of 222 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Location
With a stay at The Whitehall Hotel, BW Premier Collection, you'll be centrally located in Chicago, steps from Michigan Avenue and 8 minutes by foot from Lake Michigan. This boutique hotel is 0.2 mi (0.4 km) from Water Tower Place and 0.8 mi (1.3 km) from Chicago Riverwalk.
What's nearby
Michigan Avenue(0.1 miles)
900 North Michigan Shops(0.1 miles)
State Street(0.1 miles)
360 CHICAGO(0.1 miles)
875 North Michigan Avenue(0.1 miles)
Water Tower Place(0.2 miles)
Chicago Water Tower(0.2 miles)
Lincoln Park(0.3 miles)
Oak Street Beach(0.3 miles)
Museum of Contemporary Art Chicago(0.4 miles)
Ann and Robert H. Lurie Children's Hospital(0.4 miles)
Holy Name Cathedral(0.4 miles)
Northwestern Memorial Hospital(0.4 miles)
Lake Michigan(0.4 miles)
Bally's Casino Chicago(0.5 miles)
Chicago Midway Airport (MDW)(13.8 miles)
Chicago O'Hare Intl. Airport (ORD)(18.3 miles)
Chicago, IL (PWK-Chicago Executive)(26 miles)
Chicago, IL (DPA-Dupage)(43.9 miles)
Rockford, IL (RFD-Greater Rockford)(86.1 miles)
Parking
Restaurant
Non-Smoking Rooms
Business Center
Valet Parking
Banquet Facilities
Location
105 E Delaware Pl, Streeterville, Chicago, Illinois, United States of America
Michigan Avenue (0.1 miles)
900 North Michigan Shops (0.1 miles)
State Street (0.1 miles)
360 CHICAGO (0.1 miles)
875 North Michigan Avenue (0.1 miles)
Water Tower Place (0.2 miles)
Room options
4
Standard Room, 2 Queen Beds, Accessible
Room details
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed (Four Poster Bed;With Sofabed)
Room details
1 King Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Suite, 1 King Bed (Living Room;Presidential)
Room details
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed (Living Room)
Room details
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of The Whitehall Hotel - BW Premier Collection
7.9
Good
Based on 3,956 verified reviews
Who stays here?
Business
20%
Couple
42%
Family
20%
Group
12%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At The Whitehall Hotel - BW Premier Collection, travellers praise the excellent, walkable location and comfortable beds, while noting the property’s historic, dated feel, small slow elevators, and frequent hiccups with breakfast quality, Wi‑Fi, and in‑room maintenance.
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What guests think
At The Whitehall Hotel - BW Premier Collection, travellers praise the excellent, walkable location and comfortable beds, while noting the property’s historic, dated feel, small slow elevators, and frequent hiccups with breakfast quality, Wi‑Fi, and in‑room maintenance.
Service is often friendly and accommodating, though some guests report brusque interactions and slow follow‑through, and housekeeping typically requires advance requests. Rooms vary in size and are generally comfortable but feel dated, with dim lighting, weak water pressure or heating/AC quirks, and occasional hallway noise. Overall, expect a value‑oriented base with a standout location and basic comforts rather than polish.
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AI-generated summary based on recent guest reviews
Facilities
Historic building with small, slow elevators; parking is via a nearby garage and can be pricey. An on‑site bar/restaurant is noted, the gym is basic, and ice/vending aren’t on guest floors.
Related guest reviews
10
Ewelina
Sep 3, 2025
·
Stayed 2 nights
Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.
Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.
8
Phil
Jul 25, 2025
·
Stayed 2 nights
Great location to getting to Mag Mile, Bus Stops , downtown, u ion Station , restaurants… Quant, older Hotel, narrow elevators, no pool
Great location to getting to Mag Mile, Bus Stops , downtown, u ion Station , restaurants… Quant, older Hotel, narrow elevators, no pool
8
Megan
Sep 24, 2025
·
Stayed 2 nights
Staff were nice and room was good for the price. There are no ice machines on the floors so you need to call for it. Great location!
Staff were nice and room was good for the price. There are no ice machines on the floors so you need to call for it. Great location!
10
Kimberly
Oct 23, 2025
·
Stayed 2 nights
Check in was quick and easy. I ordered dinner from the hotel restaurant and it was decent. Elevators are very slow to get to your floor. No ice machines but they will deliver ice to your room. Room was spacious but very cold. Thermostat set on 78 and it was still very drafty. The bathroom did not seem to have heat in it at all. Area was walkable and convenient. Evening security guard was kind.
Check in was quick and easy. I ordered dinner from the hotel restaurant and it was decent. Elevators are very slow to get to your floor. No ice machines but they will deliver ice to your room. Room was spacious but very cold. Thermostat set on 78 and it was still very drafty. The bathroom did not seem to have heat in it at all. Area was walkable and convenient. Evening security guard was kind.
8
Andreas
Apr 10, 2025
·
Stayed 3 nights
Hotel is very good overall. Clean room, good breakfast. Half of the staff is very friendly and helpful, the other half acts like they are doing you a favor and don't put any effort on being nice. Hotel has no parking and the one they reference is not 24 hours (and in my case, they didn't mention it and I ended up paying 2 USD 55 overnight parking for my first night because of that, so that was my big frustration with my stay there.
Hotel is very good overall. Clean room, good breakfast. Half of the staff is very friendly and helpful, the other half acts like they are doing you a favor and don't put any effort on being nice. Hotel has no parking and the one they reference is not 24 hours (and in my case, they didn't mention it and I ended up paying 2 USD 55 overnight parking for my first night because of that, so that was my big frustration with my stay there.
8
Alvin
Sep 18, 2025
·
Stayed 2 nights
Nice hotel in good location. Note that hotel pictures show a gym with a barbell rack / cage with 45 lb plates. There is no such rack in the gym as of sept 2025. Only dumbbells and machines
Nice hotel in good location. Note that hotel pictures show a gym with a barbell rack / cage with 45 lb plates. There is no such rack in the gym as of sept 2025. Only dumbbells and machines
8
Yasue
Jul 25, 2025
·
Stayed 3 nights
Convenient location, clean, strong AC, surprisingly quiet, decent breakfast (but not worth $20). Only two elevators with max capacity of 5 people each. One of which was not functioning when i visited, and there was a constant line in front of the elevator. Has a small gym. Overall a pleasant stay and I would stay here again.
Convenient location, clean, strong AC, surprisingly quiet, decent breakfast (but not worth $20). Only two elevators with max capacity of 5 people each. One of which was not functioning when i visited, and there was a constant line in front of the elevator. Has a small gym. Overall a pleasant stay and I would stay here again.
10
Kelli
Apr 14, 2025
·
Stayed 2 nights
Parking is ridiculous not getting out of there for less than 50/day
Parking is ridiculous not getting out of there for less than 50/day
8
Troy
Jun 9, 2025
·
Stayed 1 night
Very nice hotel. It was close to water tower place. Parking was very reasonable. The only problem was Our air conditioner did not keep our room cool enough and the hotel phone did not work.
Very nice hotel. It was close to water tower place. Parking was very reasonable. The only problem was Our air conditioner did not keep our room cool enough and the hotel phone did not work.
4
Aaditya
Jul 11, 2025
·
Stayed 4 nights
My 2-star rating is only for the location of the hotel; we did not find this hotel anywhere near the Premier collection of hotels. The maintenance is below par - the exhaust was not working in the bathroom, the bathroom door lock was defective, and there was no microwave in the room. Though there was a parking lot just in front of the hotel, there was no parking concession for those staying at the hotel. $56 per day is too expensive, and for our stay of 4 nights, it almost cost around $250 just for parking our vehicle.
My 2-star rating is only for the location of the hotel; we did not find this hotel anywhere near the Premier collection of hotels. The maintenance is below par - the exhaust was not working in the bathroom, the bathroom door lock was defective, and there was no microwave in the room. Though there was a parking lot just in front of the hotel, there was no parking concession for those staying at the hotel. $56 per day is too expensive, and for our stay of 4 nights, it almost cost around $250 just for parking our vehicle.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms clean, but others reported missed housekeeping, hair or grime in bathrooms, worn linens, and some maintenance dust or wear. Housekeeping is typically by request.
Related guest reviews
6
Julia
Sep 27, 2025
·
Stayed 4 nights
ok, but not superior cleanliness...I wondered how long it had been since thev rug was cleaned
ok, but not superior cleanliness...I wondered how long it had been since thev rug was cleaned
6
Christie
Nov 23, 2025
·
Stayed 2 nights
Refrigerator didn't work. Room was not that clean Hair in sink. Staff was very rude.
Refrigerator didn't work. Room was not that clean Hair in sink. Staff was very rude.
4
Fabiana
Oct 12, 2025
·
Stayed 3 nights
It’s a large room and great location!!! Breakfast horrible and you should ask one day in advance to clean the room. I did but they did not clean.
It’s a large room and great location!!! Breakfast horrible and you should ask one day in advance to clean the room. I did but they did not clean.
4
Prince
Aug 28, 2025
·
Stayed 1 night
Frontdesk staff not very welcoming. Rooms very dirty. Would not recommend.
Frontdesk staff not very welcoming. Rooms very dirty. Would not recommend.
10
Angel
Aug 30, 2025
·
Stayed 4 nights
For the price and location, you cannot beat it. Yes, the building is old and a little dated, but it is a historic building which I thought was really cool. The rooms are clean and the staff was very nice and accommodating.
For the price and location, you cannot beat it. Yes, the building is old and a little dated, but it is a historic building which I thought was really cool. The rooms are clean and the staff was very nice and accommodating.
4
Mustafa
Sep 19, 2025
·
Stayed 2 nights
Location of the hotel is good but everything is really old bathrooms and shower are not clean. Staff is not helpful
Location of the hotel is good but everything is really old bathrooms and shower are not clean. Staff is not helpful
8
Yakshna
Mar 17, 2025
·
Stayed 2 nights
Room was clean. Staff is awesome and Everything is at the walking distance. Lots of dining options as well. We will stay again.
Room was clean. Staff is awesome and Everything is at the walking distance. Lots of dining options as well. We will stay again.
8
Cyril
Sep 22, 2025
·
Stayed 2 nights
Very good location, room clean and confortable beds. Our expérience with breakfast wasn’t very good so we decided not to go on our second night. Quietness: Our room was located in front of the elevators, and we could ear noises from running water in the pipes from other rooms.
Very good location, room clean and confortable beds. Our expérience with breakfast wasn’t very good so we decided not to go on our second night. Quietness: Our room was located in front of the elevators, and we could ear noises from running water in the pipes from other rooms.
8
Prashant
Sep 13, 2025
·
Stayed 2 nights
I enjoyed my overall stay and the free breakfast was good too. It is in downtown chicago at a good location. Overall it was clean and decent stay!
I enjoyed my overall stay and the free breakfast was good too. It is in downtown chicago at a good location. Overall it was clean and decent stay!
10
James
Nov 24, 2025
·
Stayed 1 night
Clean room, very comfortable, staff was helpful
Clean room, very comfortable, staff was helpful
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AI-generated summary based on recent guest reviews
Rooms
Comfortable but dated rooms with dim lighting, older fixtures, occasional HVAC quirks and weak water pressure, plus spotty Wi‑Fi. Sizes vary; some are spacious, others small, and hallway noise can carry; several guests wished for a fridge or microwave.
Related guest reviews
6
Angela
Jul 21, 2025
·
Stayed 4 nights
We stayed at the Whitehall Hotel for 4 nights. We were traveling as a couple.The location was great, about a half block off Michigan Avenue. Two blocks from the beach and very walkable to many of the locations we wanted to go, and to public transportation. The area was clean, and parking was easily accessible and felt safe. Overall, we were happy with this hotel and would probably stay again. Here are the things that weren't great. Hotel is very dated. Needs upgrades. No full length mirror in the rooms, which was annoying. We arrived and there was only one bath towel in our room for two people. Three regular pillows on the bed, and no hand soap of any kind. They only clean your rooms upon request , which must be received 24-hours in advance. They have notices about this, stating you can call them 24 hours a day with requests for things such as bedding, towels etc. We called and spoke with the hotel 3 separate times to get our one request for a bar of hand soap, an extra pillow and another bath towel fullfilled. It took over a full day for the towel and pillow to come. They never did provide us with a bar of hand soap, only some weird, really small bottles of bath gel that smelled bad and were hard to open with wet hands. The free breakfast was decent, but, they were always running out of things. Most days, rolls of paper towels instead of napkins. No plain packs of sugar. They would run out of food items on and were really slow to restock.
We stayed at the Whitehall Hotel for 4 nights. We were traveling as a couple.The location was great, about a half block off Michigan Avenue. Two blocks from the beach and very walkable to many of the locations we wanted to go, and to public transportation. The area was clean, and parking was easily accessible and felt safe. Overall, we were happy with this hotel and would probably stay again. Here are the things that weren't great. Hotel is very dated. Needs upgrades. No full length mirror in the rooms, which was annoying. We arrived and there was only one bath towel in our room for two people. Three regular pillows on the bed, and no hand soap of any kind. They only clean your rooms upon request , which must be received 24-hours in advance. They have notices about this, stating you can call them 24 hours a day with requests for things such as bedding, towels etc. We called and spoke with the hotel 3 separate times to get our one request for a bar of hand soap, an extra pillow and another bath towel fullfilled. It took over a full day for the towel and pillow to come. They never did provide us with a bar of hand soap, only some weird, really small bottles of bath gel that smelled bad and were hard to open with wet hands. The free breakfast was decent, but, they were always running out of things. Most days, rolls of paper towels instead of napkins. No plain packs of sugar. They would run out of food items on and were really slow to restock.
6
Ken
Aug 6, 2025
·
Stayed 1 night
We like the location and quick elevators. But unusable WiFi, no phone and having to request water are basics done sub par.
We like the location and quick elevators. But unusable WiFi, no phone and having to request water are basics done sub par.
10
Holly
Mar 17, 2025
·
Stayed 1 night
Charming room with classic decor and a nice view from the 21st floor. The bed was the most comfortable I may have ever slept on at a hotel. The bathroom was fairly large and very clean (but could probably do with updated fixtures in the shower-tub). Lobby staff were also quite pleasant and the mobile check-in & check-out was very convenient too. Overall a very pleasant stay and would definitely consider staying here again in the near future.
Charming room with classic decor and a nice view from the 21st floor. The bed was the most comfortable I may have ever slept on at a hotel. The bathroom was fairly large and very clean (but could probably do with updated fixtures in the shower-tub). Lobby staff were also quite pleasant and the mobile check-in & check-out was very convenient too. Overall a very pleasant stay and would definitely consider staying here again in the near future.
4
Crystal
Apr 8, 2025
·
Stayed 2 nights
It was just ok. Hotel is a little outdated and the pictures definitely do it more justice. Room was overly cold even with heat on. Selection of things to watch on TV was extremely limited. We could hear everything in the room beside us and above us.
It was just ok. Hotel is a little outdated and the pictures definitely do it more justice. Room was overly cold even with heat on. Selection of things to watch on TV was extremely limited. We could hear everything in the room beside us and above us.
8
Maria Zenaida
Mar 14, 2025
·
Stayed 4 nights
I was transferred from one room to another room due to WiFi issues. It didn't help, WiFi was poor and not stable
I was transferred from one room to another room due to WiFi issues. It didn't help, WiFi was poor and not stable
8
Bradley
Jun 12, 2025
·
Stayed 4 nights
Overall, a good stay. The lighting in the room was a bit dim and the toilet did not flush properly.
Overall, a good stay. The lighting in the room was a bit dim and the toilet did not flush properly.
6
Kathleen
Oct 10, 2025
·
Stayed 5 nights
Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.
Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.
6
Lesley
Aug 8, 2025
·
Stayed 1 night
Great location in downtown Chicago but the rooms are a bit outdated.
Great location in downtown Chicago but the rooms are a bit outdated.
10
Claire
Sep 28, 2025
·
Stayed 2 nights
It was great. Juat wish there was a fridge and microwave in the room.
It was great. Juat wish there was a fridge and microwave in the room.
8
Gino
Jul 23, 2025
·
Stayed 1 night
Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.
Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful with occasional upgrades and quick assistance, but some guests experienced rudeness, slow responses, and follow‑through or billing issues. Scheduling housekeeping in advance can be inconvenient.
Related guest reviews
4
Murilo Tadeu
Jul 21, 2025
·
Stayed 3 nights
The service and property quality was really disappointing for the rate. The staff seemed uninterested and indifferent. The room was dark and situated right in front of outside a/c vents making it impossible to sleep at night as the loud noise was constant. The bathroom had long black hair all over and the shower was hard to use as the water wasn't draining properly and it took us a whole lot of fuss calling maintenance as we couldn't figure how to get the water running and while this seems to be a regular complaint from guests (maintenance shared info), the hotel management doesn't seem to be interested in simply providing in room info on how to deal with the faucet. Breakfast is not impressive at all, as advertised. Rather Standard American Diet - Sad.. with a lot of sugary foods with low nutritional value. The hallway has very old carpet that smells very dusty.
The service and property quality was really disappointing for the rate. The staff seemed uninterested and indifferent. The room was dark and situated right in front of outside a/c vents making it impossible to sleep at night as the loud noise was constant. The bathroom had long black hair all over and the shower was hard to use as the water wasn't draining properly and it took us a whole lot of fuss calling maintenance as we couldn't figure how to get the water running and while this seems to be a regular complaint from guests (maintenance shared info), the hotel management doesn't seem to be interested in simply providing in room info on how to deal with the faucet. Breakfast is not impressive at all, as advertised. Rather Standard American Diet - Sad.. with a lot of sugary foods with low nutritional value. The hallway has very old carpet that smells very dusty.
6
Robert
Nov 28, 2025
·
Stayed 1 night
Room-lighting bad, bathroom door lock somewhat misaligned. Front desk receptionist, female, discourteous attitude.
Room-lighting bad, bathroom door lock somewhat misaligned. Front desk receptionist, female, discourteous attitude.
2
Kalkidan
Aug 4, 2025
·
Stayed 3 nights
If I were to book a hotel again I’d do my best to avoid this hotel. It has very limited amenities. They provided us with one bar of soap until we requested for me. We requested housekeeping a day ahead and came back to the same state we left our room in. For the price we paid it wasn’t enough. Front desk just apologized and that was that.
If I were to book a hotel again I’d do my best to avoid this hotel. It has very limited amenities. They provided us with one bar of soap until we requested for me. We requested housekeeping a day ahead and came back to the same state we left our room in. For the price we paid it wasn’t enough. Front desk just apologized and that was that.
4
Vinit
Aug 1, 2025
·
Stayed 2 nights
Stayed two nights. The first night the AC wasn’t working. It was a sweltering hot day. Technician came up after I called twice. Barely got it working, but half hour later it stopped all together. Hotel said didn’t have other rooms. Then tried to convince me that it’s working (it wasn’t). It was too late to find another hotel at midnight. Hotel refused to refund my stay. Moved me to another room the next day with working AC. Not sure how the hotel gets decent reviews. Maybe I just got an unlucky room but the service and attitude and refusal to refund is UNACCEPTABLE. I’m going to continue fighting for a refund just on principle.
Stayed two nights. The first night the AC wasn’t working. It was a sweltering hot day. Technician came up after I called twice. Barely got it working, but half hour later it stopped all together. Hotel said didn’t have other rooms. Then tried to convince me that it’s working (it wasn’t). It was too late to find another hotel at midnight. Hotel refused to refund my stay. Moved me to another room the next day with working AC. Not sure how the hotel gets decent reviews. Maybe I just got an unlucky room but the service and attitude and refusal to refund is UNACCEPTABLE. I’m going to continue fighting for a refund just on principle.
4
King
Aug 15, 2025
·
Stayed 4 nights
A Disappointing Stay My recent 4-day stay was highly disappointing and fell far short of a 4-star experience. The hotel feels more like a 2-star property due to its outdated facilities and subpar service. The breakfast buffet was chaotic and unhygienic. There was no one checking if guests were actually staying at the hotel, which led to a disorganized and messy scene. It was a scramble, not a relaxed morning meal. My room was not cleaned at all during my entire stay. When I asked about housekeeping, the only offer was to drop off fresh towels and take out the trash. The hotel appears to be severely understaffed, with front desk employees handling multiple roles, including concierge, housekeeping, and maintenance. My only positive interaction was with Felicia at the front desk. She was incredibly kind and helpful throughout my stay. However, a different, older front desk employee seemed unprepared and had to rely on Felicia for assistance. Unfortunately, the overall experience was poor, and I would not recommend this hotel. I will not be returning.
A Disappointing Stay My recent 4-day stay was highly disappointing and fell far short of a 4-star experience. The hotel feels more like a 2-star property due to its outdated facilities and subpar service. The breakfast buffet was chaotic and unhygienic. There was no one checking if guests were actually staying at the hotel, which led to a disorganized and messy scene. It was a scramble, not a relaxed morning meal. My room was not cleaned at all during my entire stay. When I asked about housekeeping, the only offer was to drop off fresh towels and take out the trash. The hotel appears to be severely understaffed, with front desk employees handling multiple roles, including concierge, housekeeping, and maintenance. My only positive interaction was with Felicia at the front desk. She was incredibly kind and helpful throughout my stay. However, a different, older front desk employee seemed unprepared and had to rely on Felicia for assistance. Unfortunately, the overall experience was poor, and I would not recommend this hotel. I will not be returning.
10
Craig
Nov 8, 2025
·
Stayed 2 nights
Tucker at the front desk was fabulous ans welcoming. Staff were attentive. Room was clean and well kept. Great view!
Tucker at the front desk was fabulous ans welcoming. Staff were attentive. Room was clean and well kept. Great view!
10
Guadalupe
Jul 1, 2025
·
Stayed 6 nights
I really enjoyed the hotel! Staff were very attentive to my needs and friendly!
I really enjoyed the hotel! Staff were very attentive to my needs and friendly!
6
Sharlene
Aug 15, 2025
·
Stayed 2 nights
Upon my arrival on 8/12/2025, (approximately 4:15 p.m.), my initial contact with Cheryl at the front desk was not professional or pleasant. She was not welcoming towards me. As I was checking in; she without warning walked away from the counter and proceeded to happily assist other guests in the lobby area. Her negative demeanor was evident, e.g. facial expressions, nonverbals. Shortly after I took my luggage to the room, I returned to the desk for parking validation assistance. Within seconds of her beginning to assist me, she summoned another guest from behind me to assist him first. A total disregard and disrespect towards me. Another guest walked up beside me expecting to be immediately assisted as well. She may have had an epiphany, as she advised that guest that she was currently assisting me, as she aggressively fumbled through the parking validation binder. My Guest shared his unpleasant experience with Cheryl. Suggested upgrades: lobby, elevators, carpet, room, specifically the bathroom. It appeared to be very outdated. The bathroom had a worn appearance, to include the knobs on the sink, tub, and toilet. The price and stay were not comparable. On a positive note, the bed was very comfortable. Upon checkout (8/14/2025) Cheryl appeared to be in good spirits. It is my suggestion that people that cannot positively relate to people, should 'Not' apply and/or accept employment that requires direct interaction with the public. Guests should not be mistreated by the Staff.
Upon my arrival on 8/12/2025, (approximately 4:15 p.m.), my initial contact with Cheryl at the front desk was not professional or pleasant. She was not welcoming towards me. As I was checking in; she without warning walked away from the counter and proceeded to happily assist other guests in the lobby area. Her negative demeanor was evident, e.g. facial expressions, nonverbals. Shortly after I took my luggage to the room, I returned to the desk for parking validation assistance. Within seconds of her beginning to assist me, she summoned another guest from behind me to assist him first. A total disregard and disrespect towards me. Another guest walked up beside me expecting to be immediately assisted as well. She may have had an epiphany, as she advised that guest that she was currently assisting me, as she aggressively fumbled through the parking validation binder. My Guest shared his unpleasant experience with Cheryl. Suggested upgrades: lobby, elevators, carpet, room, specifically the bathroom. It appeared to be very outdated. The bathroom had a worn appearance, to include the knobs on the sink, tub, and toilet. The price and stay were not comparable. On a positive note, the bed was very comfortable. Upon checkout (8/14/2025) Cheryl appeared to be in good spirits. It is my suggestion that people that cannot positively relate to people, should 'Not' apply and/or accept employment that requires direct interaction with the public. Guests should not be mistreated by the Staff.
10
Mitchell
May 13, 2025
·
Stayed 1 night
Really greatly enjoyed my stay here, hard to beat for the price. My only issue is I didn't end up with a room with a view (sixth floor) but that's not on the hotel at all, just a bad luck of the draw!
Really greatly enjoyed my stay here, hard to beat for the price. My only issue is I didn't end up with a room with a view (sixth floor) but that's not on the hotel at all, just a bad luck of the draw!
10
Rachel
Sep 2, 2025
·
Stayed 3 nights
Conveniently located, the staff is friendly and helpful.
Conveniently located, the staff is friendly and helpful.
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AI-generated summary based on recent guest reviews
Location
Excellent, central spot near the Magnificent Mile, beach, and transit with easy walking to shops and dining. A convenient base for sightseeing.
Related guest reviews
10
Yiqi
Sep 1, 2025
·
Stayed 1 night
The hotel is of great value - cheaper than most hotels in the downtown area. Location is great - right next to many shopping stores. Comfy bed.
The hotel is of great value - cheaper than most hotels in the downtown area. Location is great - right next to many shopping stores. Comfy bed.
10
Isabell
Sep 2, 2025
·
Stayed 3 nights
Great stay! It’s close to the beach and also to the best deep dish pizza in town!! We‘d book again.
Great stay! It’s close to the beach and also to the best deep dish pizza in town!! We‘d book again.
8
Karen
Aug 31, 2025
·
Stayed 5 nights
The property had great access to shopping, dining and transit. Comfortable rooms. It took a long time to get hot water.
The property had great access to shopping, dining and transit. Comfortable rooms. It took a long time to get hot water.
10
David R
Sep 2, 2025
·
Stayed 4 nights
A delightful boutique hotel less than a block from the Magnificent Mile. A safe and terrific area of town but the hotel is a hidden gem.
A delightful boutique hotel less than a block from the Magnificent Mile. A safe and terrific area of town but the hotel is a hidden gem.
10
Debra
Jul 24, 2025
·
Stayed 4 nights
This hotel is in a convenient location. I was able to easily catch the red line at the Chicago station. It was only a five minute walk. It is very close to Magnificent Mile.
This hotel is in a convenient location. I was able to easily catch the red line at the Chicago station. It was only a five minute walk. It is very close to Magnificent Mile.
10
Benjamin
Jun 30, 2025
·
Stayed 3 nights
The number one advantage of The Whitehall Hotel is its awesome location half a long block from Michigan Avenue, the John Hancock Building, and Water Tower. The rooms are a bit dated, but quiet and clean (I was in 1702, with a corner view of the city, facing I think south and west). Prices are very reasonable compared the Four Seasons across the street!
The number one advantage of The Whitehall Hotel is its awesome location half a long block from Michigan Avenue, the John Hancock Building, and Water Tower. The rooms are a bit dated, but quiet and clean (I was in 1702, with a corner view of the city, facing I think south and west). Prices are very reasonable compared the Four Seasons across the street!
10
Daniel
Nov 17, 2025
·
Stayed 2 nights
Super hotel on a great location with a short stroll to shopping and dining. Nice and clean room, great breakfast and other facilities. Would recommend and stay again, great value for the money.
Super hotel on a great location with a short stroll to shopping and dining. Nice and clean room, great breakfast and other facilities. Would recommend and stay again, great value for the money.
8
Rosa
Aug 22, 2025
·
Stayed 4 nights
Close vicinity to all downtown attractions
Close vicinity to all downtown attractions
8
Alyssa
Mar 17, 2025
·
Stayed 4 nights
I had a great experience at the WhiteHall. Even though it is not a modern hotel the stay went well! It was my first time visiting Chicago and the location was perfect! Everything was walking distance from the mall to the beach to great restaurants! The breakfast they served was really good too! The only down side was the lighting in the rooms other than that I would stay here again!
I had a great experience at the WhiteHall. Even though it is not a modern hotel the stay went well! It was my first time visiting Chicago and the location was perfect! Everything was walking distance from the mall to the beach to great restaurants! The breakfast they served was really good too! The only down side was the lighting in the rooms other than that I would stay here again!
10
Thanu
Jun 15, 2025
·
Stayed 1 night
Excellent location, very close to the magnificent mile and all shops and parks, without being on the Main Street. Very helpful staff and Historic hotel that is perfect to stay to explore the beautiful city
Excellent location, very close to the magnificent mile and all shops and parks, without being on the Main Street. Very helpful staff and Historic hotel that is perfect to stay to explore the beautiful city
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AI-generated summary based on recent guest reviews
Dining
Complimentary breakfast is widely mentioned but quality and replenishment are inconsistent—reports of cold or limited items sit alongside some positive experiences. The on‑site restaurant/bar receives occasional praise.
Related guest reviews
10
Ewelina
Sep 3, 2025
·
Stayed 2 nights
Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.
Room was great. Beds were very comfy. They have breakfast that's included that was delicious with lots of different options. Wish parking would of been included it was 56$ a night to park in the ramp. Would definitely stay here again.
8
Hugo de siqueira
Sep 3, 2025
·
Stayed 3 nights
The Whitehall Hotel is in a very convenient location—just a short walk to the Red Line (Chicago–Chicago Station) and surrounded by restaurants and shops. The hotel itself is old but has been renovated, and it’s comfortable enough for a couple of nights. The staff were helpful whenever I needed something, which I appreciated. The breakfast, however, was disappointing. The options were basic (eggs, bacon, cereal, potatoes), but the quality wasn’t great. The bread and croissants seemed stale, and everything was overly greasy. I couldn’t even find simple sliced bread or butter. Overall, the hotel works well for a short stay if location is your priority, but don’t expect much from the breakfast.
The Whitehall Hotel is in a very convenient location—just a short walk to the Red Line (Chicago–Chicago Station) and surrounded by restaurants and shops. The hotel itself is old but has been renovated, and it’s comfortable enough for a couple of nights. The staff were helpful whenever I needed something, which I appreciated. The breakfast, however, was disappointing. The options were basic (eggs, bacon, cereal, potatoes), but the quality wasn’t great. The bread and croissants seemed stale, and everything was overly greasy. I couldn’t even find simple sliced bread or butter. Overall, the hotel works well for a short stay if location is your priority, but don’t expect much from the breakfast.
6
Katelyn
Aug 11, 2025
·
Stayed 4 nights
Came to Chicago for Market Days. This was the closest hotel to North Halsted with vacancy. The room and the facilities were fine, but the free breakfast was probably the worst I have ever had at a hotel. Also, the toiletries were not great (poor quality and inconsistent offerings). I would probably stay here if I was in a jam, but I wouldn’t seek this hotel out again.
Came to Chicago for Market Days. This was the closest hotel to North Halsted with vacancy. The room and the facilities were fine, but the free breakfast was probably the worst I have ever had at a hotel. Also, the toiletries were not great (poor quality and inconsistent offerings). I would probably stay here if I was in a jam, but I wouldn’t seek this hotel out again.
8
Jenifer
Oct 20, 2025
·
Stayed 4 nights
It was good. Great location. Room was good. Breakfast was ok. Ran out of a lot of things and didnt replace. It was filling.
It was good. Great location. Room was good. Breakfast was ok. Ran out of a lot of things and didnt replace. It was filling.
6
Kathleen
Oct 10, 2025
·
Stayed 5 nights
Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.
Very European type hotel. Dim lighting, dark wood. Very small elevator. Internet connection was not good in my room. No full length mirror anywhere in the hotel. Including in my room the light on the makeup mirror did not work. Applying makeup was challenging. microwave must be requested, but there is no additional charge. No fitted sheet on the bed. The sheet did not cover a portion of the bed. Sheet was too short. Complementary buffet breakfast was very good. Breakfast staff also very good and hard-working, especially the female staff number who always had a smile on her face.. if you're looking for a bare bones hotel in the Gold Coast at a reasonable price, you hit the jackpot with this hotel.
10
Timothy
Oct 2, 2025
·
Stayed 4 nights
Everything was awesome. Location is excellent, shopping is nearby with plenty of restaurants. The complementary buffet breakfast is delicious.
Everything was awesome. Location is excellent, shopping is nearby with plenty of restaurants. The complementary buffet breakfast is delicious.
6
Peter
Nov 21, 2025
·
Stayed 2 nights
TV did not work and they were unable to fix it until late on the second night. Breakfast food was cold (even the pancakes and eggs). The nightstand clock did not work and they were never able to fix it. Front desk staff was friendly. The engineer who eventually was able to fix the TV was also friendly.
TV did not work and they were unable to fix it until late on the second night. Breakfast food was cold (even the pancakes and eggs). The nightstand clock did not work and they were never able to fix it. Front desk staff was friendly. The engineer who eventually was able to fix the TV was also friendly.
10
Jo
Oct 27, 2025
·
Stayed 7 nights
Breakfast was very limited - few options Room was clean, bed very comfy but dated decor
Breakfast was very limited - few options Room was clean, bed very comfy but dated decor
8
Gino
Jul 23, 2025
·
Stayed 1 night
Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.
Great location. Very small room, a/c didn't cool well, but room was clean. Hotel is charming in a way, albeit small. The breakfast area in the morning was very congested and a little bit chaotic. Quality of breakfast was very poor. Hot food was cold and bland, very few options - a perk nonetheless since not many downtown hotels offer included breakfast.
8
Sally
Aug 17, 2025
·
Stayed 2 nights
We had dinner there first night very good, and bartender very pleasant. We enjoyed it so much we visited him after our long day for a night cap.Bed very comfortable, only thing we forgot our body wash thinking they had it with shampoo and conditioner and lotion. It wasn’t offered. But otherwise a pleasant stay!
We had dinner there first night very good, and bartender very pleasant. We enjoyed it so much we visited him after our long day for a night cap.Bed very comfortable, only thing we forgot our body wash thinking they had it with shampoo and conditioner and lotion. It wasn’t offered. But otherwise a pleasant stay!
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AI-generated summary based on recent guest reviews
10
Marissa
last week
·
Stayed 1 night
Always enjoy staying here. Great spot and Louis at the front desk is very friendly, made our stay wonderful
Always enjoy staying here. Great spot and Louis at the front desk is very friendly, made our stay wonderful
10
Dino
2 weeks ago
·
Stayed 3 nights
It’s in a great spot to get to everything. We walked allot more than I thought we would only because things were closer than I had originally figured and the walks were enjoyable. There are so many restaurants within walking distance. Even at night this area felt safe
It’s in a great spot to get to everything. We walked allot more than I thought we would only because things were closer than I had originally figured and the walks were enjoyable. There are so many restaurants within walking distance. Even at night this area felt safe
8
Patrick
2 weeks ago
·
Stayed 4 nights
Good location close to magnificent mile (Hancock tower end). Front desk was polite and helpful. Would recommend for the price and location.
Good location close to magnificent mile (Hancock tower end). Front desk was polite and helpful. Would recommend for the price and location.
10
Heather L
3 weeks ago
·
Stayed 1 night
Beautiful old hotel. Comfy bed convenient location.
Beautiful old hotel. Comfy bed convenient location.
4
ken
3 weeks ago
·
Stayed 2 nights
Poor shower Shabby furniture
Poor shower Shabby furniture
FAQs about The Whitehall Hotel - BW Premier Collection
Is parking available at the hotel?
Self parking is available on-site for a fee of USD 58 per night, which includes in/out privileges. Valet parking is also offered.
Does the hotel allow pets?
Pets are allowed in specific rooms only, with a pet fee of USD 30 per pet, per night. A pet deposit of USD 30.00 per night is also required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 16:00 and check-out time is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the hotel offer?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathroom accessibility are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is located in the heart of Chicago, just steps from Michigan Avenue and State Street. It is 0.4 miles from Lake Michigan and 1 mile from Chicago Riverwalk.
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Instant AI responses are based on hotel information
Considering this hotel for your Chicago trip?
What do room rates typically run at The Whitehall Hotel - BW Premier Collection in Chicago?
Over the next 60–90 days, room rates at The Whitehall Hotel - BW Premier Collection in Chicago typically land around $139 a night for two guests, ranging from $96 to $189 on peak dates.
When is the quietest time to stay at The Whitehall Hotel - BW Premier Collection in Chicago?
Demand at The Whitehall Hotel - BW Premier Collection in Chicago peaks in July and drops notably afterward; April is the quietest month to visit. If you prefer fewer crowds and easier availability, plan your trip for April.
Which month is cheapest to stay at The Whitehall Hotel - BW Premier Collection in Chicago?
January is the cheapest month to stay at The Whitehall Hotel - BW Premier Collection in Chicago, averaging $91 a night; May is the priciest at $322. January’s lower rates come even though April is the quietest month for crowds.
What’s nearby and who is The Whitehall Hotel - BW Premier Collection in Chicago best for?
The Whitehall Hotel - BW Premier Collection in Chicago sits steps from Michigan Avenue, 360 CHICAGO and Water Tower Place, making it ideal for couples and families interested in shopping and boutique design. Its downtown location also works well for business travellers visiting nearby hospitals and corporate offices.
How does the nightly price at The Whitehall Hotel - BW Premier Collection in Chicago compare to recent weeks?
The current price at The Whitehall Hotel - BW Premier Collection in Chicago is $303 per night for 2 guests, which is high for this hotel: about 15% above its $260 average over the last 60 days. Most nights over that period fell between $161 and $932.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-09: 496.21259040832524USD
- 2026-10-10: 585.9922522094727USD
- 2026-10-11: 510.38037847595217USD
- 2026-10-12: 259.32302202453616USD
- 2026-10-13: 252.77095253448488USD
- 2026-10-14: 256.1529128616333USD
- 2026-10-15: 252.2415212097168USD
- 2026-10-16: 246.91467727813722USD
- 2026-10-17: 458.03780721130374USD
- 2026-10-18: 442.6906408233643USD
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: 292.0396248504639USD
- 2026-10-22: 239.45930437316895USD
- 2026-10-23: 271.990928465271USD
- 2026-10-24: 273.60139390411376USD
- 2026-10-25: 166.533938621521USD
- 2026-10-26: 167.5869207901001USD
- 2026-10-27: 174.03924433135987USD
- 2026-10-28: 183.13345941467287USD
- 2026-10-29: 201.14658628997805USD
- 2026-10-30: 216.35207411346437USD
- 2026-10-31: 203.60958471221926USD
- 2026-11-01: 132.22356305923464USD
- 2026-11-02: 132.22356305923464USD
- 2026-11-03: 134.07170933303834USD
- 2026-11-04: 142.79365920181274USD
- 2026-11-05: 153.15218623809815USD
- 2026-11-06: 243.75003833007816USD
- 2026-11-07: 287.34214623107914USD
- 2026-11-08: 149.06222626037598USD
- 2026-11-09: 131.3265076553345USD
- 2026-11-10: 127.94364132385255USD
- 2026-11-11: 127.94364132385255USD
- 2026-11-12: 132.22356305923464USD
- 2026-11-13: 190.13856526031495USD
- 2026-11-14: 205.38207107696533USD
- 2026-11-15: 146.6196556716919USD
- 2026-11-16: 142.19923488693237USD
- 2026-11-17: 142.19923488693237USD
- 2026-11-18: 138.42728243026735USD
- 2026-11-19: 144.53372599639894USD
- 2026-11-20: 159.17839713745119USD
- 2026-11-21: 208.09487027893067USD
- 2026-11-22: 140.8374419960022USD
- 2026-11-23: 100.70779205245972USD
- 2026-11-24: 103.32329835510255USD
- 2026-11-25: 102.0695849433899USD
- 2026-11-26: 119.11360342864991USD
- 2026-11-27: 145.8522870956421USD
- 2026-11-28: 175.39021645355226USD
- 2026-11-29: 175.13650105133058USD
- 2026-11-30: 166.59260667572022USD
- 2026-12-01: 153.37456756591797USD
- 2026-12-02: 139.42161363906862USD
- 2026-12-03: 135.7253125442505USD
- 2026-12-04: 156.58837006988526USD
- 2026-12-05: 179.23781172485351USD
- 2026-12-06: 96.79392170944215USD
- 2026-12-07: 86.8520968360901USD
- 2026-12-08: 89.09880809173585USD
- 2026-12-09: 89.91072472991944USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for cooked-to-order breakfast: approximately USD 15 to 22 for adults, and USD 12 to 22 for children
- Covered self parking fee: USD 58 per night (in/out privileges)
- Pet deposit: USD 30.00 per night
- Pet fee: USD 30 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Business Center
Valet Parking
Banquet Facilities
Services
Business Center
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Restaurant
Non-Smoking Rooms
Family Room
Parking
Parking
Valet Parking
Activities
Beach (Nearby)
Internet
Free Wi-Fi