Quality Inn & Suites South Bend Airport

It was a pretty good breakfast but one day the coffee ran out and wasn’t refilled. The captioning program wasn’t available on my tv remote and as a deaf patron, that meant I couldn’t relax with tv. The guy at the desk said the original remote had been stolen. I asked for a wake-up call and personal help if I didn’t hear it, but they didn’t call- just came to the door while I was at breakfast. The elevator was creaky. The shuttle was up on blocks but they did give me a ride to the airport and the driver was very gracious. Odd visit overall.

The pool looks iffy and the exercise room has machines out off

The only problem I had was the pool wasnt open and their was a sign due to contamination and signed by cdc and they took it down and was allowing people to still swim in there.

Service was slow, hotel VERY outdated, rooms had dim lighting and an old smell, all linens were discolored and stained, the pool was closed by Department of Health, and the fire alarm went off in the middle of the night and we were told it was fine and didn't need to go outside (though we did anyway). Planned to walk out and stay elsewhere, however there were no other hotel rooms available, as it was a ND football weekend, for which we travelled from NJ to attend. Absolutely not worth the stay, or price!

Three of us were attending a conference and came early. The cost of the room was over $300/night. Right away we noticed how dated and marked up and old the paint, elevator, and carpet was. Our room had no toilet paper, and when I went to the front desk to fetch some, I was told they were out. Out of toilet paper at a hotel?! The kind front desk clerk ran to the nearby gas station, leaving the front desk unattended. He brought us exactly ONE roll. Luckily someone located another roll (I'm sure taking it from another room). When we came downstairs, we saw posted on the pool door a sign from the health dept, saying the pool was closed due to bacteria. At 3 a.m. the fire alarm went off. We looked in the hallway, and no one was visible, so we stayed in our room. In the morning, we saw that the hallway carpet on first was soaking wet but never heard why. The same kind clerk who worked late Friday was still there Saturday morning. The few staff people working were very nice and did their best under the circumstances, but clearly this place needs lots of TLC and an owner who gives a darn. We checked out Sunday to stay closer to the ND campus, and I saw that the rate dropped to $80 for the night. That sounds closer to what the price should be. I would never have, nor will I ever again, stay here under these conditions, and this experience has taught me not to be misled by a few staged pictures. The place is a dump with a handful of kind people trying their best to run it.

The shuttle driver from the airport took 45 min. After repeated calls there was a shift change. The new girl was pleasant and responsive

Run down. Not what pictures promised. Fitness room cluttered mess and smelled…so I couldn’t work out. Pool shut down. Room wasn’t worth what I paid at all. Needs to be updated especially bathroom. Won’t be coming to quality inn again.

Staff was very friendly and helpful. Pool is closed and it was closed last time I was here. Hotel is starting to show some wear… The flush handle on the toilet had a big broken piece missing and the shower curtain rod was hanging from the wall on each end.

pool was green and slimly not maintained

very nice staff, quick airport pickup - my only complaint was that I requested a 4:45 AM airport shuttle, went to the lobby early, waited and waited for staff, no one ever showed, there was a sign on the desk saying "be back soon"- some nice guests drove me to the airport instead.

Non smoking room smelled horrible of stale cigarette smoke, toilet was broke couldn’t flush it. Complained and got another room. The sheets had large yellow stains, the pillow cases were wore out and the air conditioner kept shutting off and on all night without cooling the room

Wasnt the nicest. Our first room... we found dirt, stains and hairs everywhere. I think there were dead bed bugs in the sheets too! its the first thing I always check for. I immediately went downstairs and they gave us a new room. There is a musky smokey smell throughout the halls. Lights randomly turned off an on. Wouldnt recommend staying here.

Seems like rough side of town. People being loud every night. Whole floor smelled like weed. Card error every day for my door. Breakfast missing items every morning.

I paid a lot of money for you guys to put me and my daughter in a terrible property. The room even had roaches. It was disgusting. I will never book wit Expedia ever again. Shame on you using these kind of hotel 😈😈😈😈

Bed bugs biting me while in bed.

Hotel would not let me cancel so I had to use them. Place was filthy and noisy.

Our room had bed bugs in it

I like that my room was really clean and the staff did not hesitate to answer any questions I have.

Clean , pleasant smelling, easy check in, delicious breakfast, close parking, friendly staff.

Bathroom light didn’t work. Bed had bugs in it. I awoke with big itchy welts-bites on my legs, back and arms. Reported to night staff. No manager on duty.

Beds were comfortable, everything was clean. Water pressure was poor, temperature was good. Property needed snow plowing for over 20 hours. Was very deep snow, almost missed the exit on the way out.

The hotel was fine. Could've been slightly quieter, bed could have been more comfortable, pillows were nothing, but overall adequate. I've been at worse. For the price it was fine.

We had to change rooms because our bathroom light didn't work

Not a bad place for a short stay. Needs some updates but overall an average stay

Shower needs to be updated

The bed was very comfortable,I would have like to have more towels in my room when check-in but I enjoy my stay

Three of us were attending a conference and came early. The cost of the room was over $300/night. Right away we noticed how dated and marked up and old the paint, elevator, and carpet was. Our room had no toilet paper, and when I went to the front desk to fetch some, I was told they were out. Out of toilet paper at a hotel?! The kind front desk clerk ran to the nearby gas station, leaving the front desk unattended. He brought us exactly ONE roll. Luckily someone located another roll (I'm sure taking it from another room). When we came downstairs, we saw posted on the pool door a sign from the health dept, saying the pool was closed due to bacteria. At 3 a.m. the fire alarm went off. We looked in the hallway, and no one was visible, so we stayed in our room. In the morning, we saw that the hallway carpet on first was soaking wet but never heard why. The same kind clerk who worked late Friday was still there Saturday morning. The few staff people working were very nice and did their best under the circumstances, but clearly this place needs lots of TLC and an owner who gives a darn. We checked out Sunday to stay closer to the ND campus, and I saw that the rate dropped to $80 for the night. That sounds closer to what the price should be. I would never have, nor will I ever again, stay here under these conditions, and this experience has taught me not to be misled by a few staged pictures. The place is a dump with a handful of kind people trying their best to run it.

Shower didn't work properly in 305. Breakfast was awful no selections

Run down. Not what pictures promised. Fitness room cluttered mess and smelled…so I couldn’t work out. Pool shut down. Room wasn’t worth what I paid at all. Needs to be updated especially bathroom. Won’t be coming to quality inn again.

Housekeeping knocked on the door around midnight. Neighbors were loud constantly knocking on doors yelling and it was very cold.

When we arrived, there was no one at the desk and a sign saying they were assisting another guest and would be right back. We waited for 20 minutes and then the front desk person arrived and said “Sorry, I’ve been at the stadium.” So he wasn’t even on site. When we got up to the room they gave us, I immediately found sheets that were dirty and had not been cleaned between guests, the bed was just made to cover it up. We received a new room and while it appeared to be clean, there were cigarette holes in the sheets and the towels were all stained. We will not be staying at a “Quality” In again.

The person who checked me in (Isabella) was great. I actually have two separate resaverations covering three nights and she ensured that i did not have to change rooms. This made the experience at the hotel very nice.

Staff were very warm, friendly and professional. The hotel needs some TLC but the place was nice and comfortable for our family. Breakfast was a great way to start the day and the hotel location was close to downtown and the airport.

Service was slow, hotel VERY outdated, rooms had dim lighting and an old smell, all linens were discolored and stained, the pool was closed by Department of Health, and the fire alarm went off in the middle of the night and we were told it was fine and didn't need to go outside (though we did anyway). Planned to walk out and stay elsewhere, however there were no other hotel rooms available, as it was a ND football weekend, for which we travelled from NJ to attend. Absolutely not worth the stay, or price!

The shuttle driver from the airport took 45 min. After repeated calls there was a shift change. The new girl was pleasant and responsive

Hotel would not let me cancel so I had to use them. It dirty and loud

Everything was fine except there was no attempt to clean our room, exchange towels, or replace toiletries, etc between the first and second days we were there.

Clean , pleasant smelling, easy check in, delicious breakfast, close parking, friendly staff.

very nice staff, quick airport pickup - my only complaint was that I requested a 4:45 AM airport shuttle, went to the lobby early, waited and waited for staff, no one ever showed, there was a sign on the desk saying "be back soon"- some nice guests drove me to the airport instead.

We got in very late… The desk clerks were kind and accommodating… The breakfast options were wonderful

Clean and close to the airport

We stay here when we have an early morning flight or arrive late at night. It's very comfortable and convenient.

Seems like rough side of town. People being loud every night. Whole floor smelled like weed. Card error every day for my door. Breakfast missing items every morning.

Close walk from SBN, thought would not recommend, no sidewalks. The hotel was good for the one-night stay

Area has changed significantly since I last was here. I do not like to be concerned about whether or not my vehicle will be intact when I am ready to leave, or be there at all.

Staff were very warm, friendly and professional. The hotel needs some TLC but the place was nice and comfortable for our family. Breakfast was a great way to start the day and the hotel location was close to downtown and the airport.

We were there for a over night stay. Leaving in the morning for a flight out of South Bend. Very close and easy to get to the airport. Would stay there again. Price was good.

A lot of foot traffic and activity in the parking lot; I asked the front desk if I could have hot cups so that I could make coffee on a day that I needed to be out before their breakfast was set up and was given dirty plastic water cups. Room service never provided the cups either. It would have been nice if the card key and TV remote were wiped down - they were both filthy with food and grease smears. The location was convenient to the airport, though.

The property is conveniently close to the airport. It needs a bit upgrading but works for the cost.

Just a quick one night stay before an early flight, this may well be the answer.

It was a pretty good breakfast but one day the coffee ran out and wasn’t refilled. The captioning program wasn’t available on my tv remote and as a deaf patron, that meant I couldn’t relax with tv. The guy at the desk said the original remote had been stolen. I asked for a wake-up call and personal help if I didn’t hear it, but they didn’t call- just came to the door while I was at breakfast. The elevator was creaky. The shuttle was up on blocks but they did give me a ride to the airport and the driver was very gracious. Odd visit overall.

Hotel was a mess. Bathroom door would not close the door was warped. In the morning there was no coffee. Machine was down and no one knew how to fix it. At the breakfast buffet which was very skimpy there was no plastic forks. You had to eat with a spoon. The place is a dump and it appears management does not care.

Seems like rough side of town. People being loud every night. Whole floor smelled like weed. Card error every day for my door. Breakfast missing items every morning.

Staff were very warm, friendly and professional. The hotel needs some TLC but the place was nice and comfortable for our family. Breakfast was a great way to start the day and the hotel location was close to downtown and the airport.

Staff was nice and breakfast was good.

Nice breakfast

Room was clean, warm, great location, good breakfast, convenient location, staff friendly. Elevator a little shaky, but all in all, would stay here again.

Clean , pleasant smelling, easy check in, delicious breakfast, close parking, friendly staff.

Firs day for breakfast there was no more food, plates, syrup for pancakes and I was told that it was going to take a long time for those items to arrive.

We got in very late… The desk clerks were kind and accommodating… The breakfast options were wonderful