AZZ Valencia Táctica Hotel

The hotel looks a lot newer and more prestine in the video and pictures but in person it felt a little older. Upon arrival I waited in line to check-in and other guests just kept joining the person in front of me with other queries and the receptionist didn’t see to acknowledge this. It was a little frustrating considering I’d been travelling and just wanted to check-in. No one helped with the bags to the room. Not sure if it’s too much of me to expect but it is a 4-star hotel? Room was fine and similar to photos. Curtains were cut and had holes. Cleaners were amazing! Thank you so much! I had totally forgot the hotel had a swimming pool and sauna so would’ve been nice to be shown around or reminded by the receptionist. At check-out my flight wasn’t for a couple hours so they were kind enough to let me keep my bags there

Ok hotel

Room was clean, check- In/Out was quick & easy. There's a restaurant on site. Pleasant stay.

Clean rooms, friendly staff, lovely experience

Got items stolen by other guests and the receptionist said what do you want me to do???? I found where it was and located the thieves and they still didn’t do anything but tell me they didn’t want the police called. I don’t expect a lot of hotels but this shook me. On nye I’m out here doing Sherlock Holmes to find my item guests stole????? I had to confront them with my friend and they hid it in a panel on their floor behind pipes because I left a message on it saying I’d call the police shortly. Besides the receptionist who went to every floor with me, everyone else lied, when I asked to speak with the manager. His name was printed on the welcome card in the room so I knew they were just sending whoever. There are cameras everywhere and yet you can’t look up who stole by the pool? Let them stay and no repercussion whatsoever . It soured my experience and I couldn’t wait to leave. I’d never say at any of their hotels and stick to a chain you are comfortable with from wherever you are from. Smokers on the floor and going through the vents I was literally choking in my room. Why would guests be allowed to smoke indoors for any reason??? It was such an annoying experience and I’ll NEVER go here.