Homewood Suites by Hilton San Antonio North

Terrible experience. TV didn't work, bed skirt was diagonal upon arrival, shower pressure was so hard, my 6 yr old couldn't stand in it, and we could hear people yelling in the room below us (clearly) through our AC unit. The AC had dust caked on and the lamp shades had cracks and missing pieces. To make it so much worse, our vehicle was vandalized overnight. Apparently this had happened for 3 nights in a row but the property chose not to disclose this to us upon check-in which is highly disappointing being that they knew this had been a problem recently. They have no external cameras. The only camera they have facing their entrance doesn't work (per their employee). The gates to the parking lot do not close, the Manager says they do, but I checked in after 11pm and they were still open...he said "oh, they close at midnight". They have a "security officer" dressed in street clothes who hangs out outside, but upon seeing the vandals, he was told not to approach them since they were likely armed (we understand that). This took place just after midnight with 19 cars being hit and no one advised guests. We found our car upon check out to have the back windows busted out but were never told by staff that the vandalism had taken place. When we asked staff if they were aware of this they stated "yes, the police have been here a few times already throughout the night". Poorly managed property and honestly an embarrassment to the Hilton Brand. Pure negligence. Sending to corporate.

Everything in hotel was excellent except that the morning we were checking out, we woke up to our vehicle's windows broken!! Not only ours but 15 other cars . And they are not responsible for nothing the hotel has not one single camera outside. Cops said it's the second weekend they do this here .

Do not stay at this hotel! 12 vehicles were broken in. Supposedly security guard got mugged but law enforcement told us that was false! All the cars that were broken into conviently were exactly were there were NO cameras. They didn’t mess with any cars in the view of cameras. Also how does security or staff not see or hear 12 cars having the window bashed out, glass everywhere.

Loved the staff and Mr Rios was very helpful during checkout for sure to be back God willing.

This was one of the most comfortable states that I’ve ever had. Staff was great. I felt at home. I didn’t feel nervous about doing anything. All the amenities were perfect. I will be staying here again. This was a staycation and it was wonderful.