Name: Meliá Costa Atlantis Tenerife
Address: Avenida Venezuela, 15, Puerto de la Cruz, Canary Islands, Spain, Puerto de la Cruz, Canary Islands, Spain
Rating: 7.9

Guest reviews

7.9

Good

Based on 850 verified reviews

Who stays here?

Business

6%

Couple

58%

Family

21%

Group

10%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Melia Costa Atlantis Tenerife, travelers consistently highlight the excellent seaside location and welcoming staff, alongside generally clean spaces and enjoyable breakfasts, while noting dated rooms, occasional maintenance issues, and added charges for parking, safes, and some facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Mark

Mar 7, 2026

·

Stayed 5 nights

A lovely hotel, outdoor pool was well heated even though the weather was cloudy it was a very pleasant swim. Breakfast was plentiful and nice. Overall a great stay and would recommend

6

Marco

Jan 9, 2026

·

Stayed 4 nights

Carpark is 25 euro extra each day and was not available when we arrived even if we booked and we got a fine.

10

Ellen

Nov 17, 2025

·

Stayed 3 nights

Excellent location with a great staff.

6

Amit

Nov 4, 2025

·

Stayed 4 nights

I’m quite disappointed with the room service during my stay. I called twice to request an extra quilt or bedsheet from the room service team and once at reception, but despite staying for five nights, no one ever provided it. Additionally, it was very disappointing to find that the indoor pool is not available for children and the outdoor pool isn’t suitable for kids either. This makes the hotel not very family-friendly, which isn’t clearly stated on website. I would strongly recommend making this information clearer for families planning to stay.

10

Lily

Aug 16, 2025

·

Stayed 2 nights

Good place

Avenida Venezuela, 15, Puerto de la Cruz, Canary Islands, Spain

Location

Meliá Costa Atlantis Tenerife is in the heart of Puerto de la Cruz, within a 10-minute walk of Martianez Shopping Centre and Tenerife Beaches. This beach hotel is 0.1 mi (0.2 km) from Lago Martianez Swimming Pools and 0.2 mi (0.2 km) from Casino Puerto de la Cruz.

Martianez Shopping Centre(0.1 miles)

Playa Martianez(0.1 miles)

San Telmo Promenade(0.2 miles)

Lago Martianez Swimming Pools(0.2 miles)

Casino Puerto de la Cruz(0.2 miles)

Playa de San Telmo(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 24 per day.

Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 20 to 30 per person.

The property allows pets in specific rooms only, with a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

The hotel offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

The hotel is located in the heart of Puerto de la Cruz, just steps from Martianez Shopping Centre and Playa Martianez. It is 0.1 mi from Lago Martianez Swimming Pools and 0.2 mi from Casino Puerto de la Cruz.

Yes, the hotel features an outdoor heated pool, operational year-round. Specific hours of operation are not provided.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Meliá Costa Atlantis Tenerife

Amenities

Property description

Guest reviews