Palmar Beach Resort and Spa Riviera Maya All Inclusive
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.Number of bedrooms.Wheelchair-accessibleWi-fiRoom size (sqm).Number of bedrooms.Room size (sqm)Wheelchair-accessibleWi-fi.SafeIroning setTea and coffee making facilities MinibarTVHairdryerShowerBathroomMake-up mirrorFanNumber of bedrooms.HousekeepingNumber of bedroomsFanMake-up mirrorBalconySafeIroning setTea and coffee making facilities MinibarTVHairdryerShowerBathroom.Wi-fi.HousekeepingBathroomShowerFanMake-up mirrorBalconySafeTVHairdryerIroning setTea and coffee making facilities MinibarNumber of bedrooms.Number of bedrooms.Wheelchair-accessibleWi-fiRoom size (sqm).Number of bedrooms.Room size (sqm)Wheelchair-accessibleWi-fi.Number of bedrooms.Room size (sqm)Wi-fiWheelchair-accessible.Number of bedrooms.Wheelchair-accessibleRoom size (sqm)Wi-fi.Number of bedrooms.Room size (sqm)Wi-fiWheelchair-accessible.Number of bedrooms.Wheelchair-accessibleWi-fiRoom size (sqm).Number of bedrooms.Wi-fiWheelchair-accessibleRoom size (sqm).Number of bedrooms.Room size (sqm)Wheelchair-accessibleWi-fi.ALL INCLUSIVE. ROOM ONLY.Total number of rooms 435: Yes. Number of floors (main building) . Number of floors (annexe) 3..American Express: Yes. MasterCard: Yes. Visa: Yes..Nearest Bus / Metro Stop(3100 mts). Airport(15300 mts)..Wheelchair-accessible: Yes. Car park: Yes. 24-hour reception: Yes. Wi-fi: Yes.. Key Collection ( extra fee ). Check-in hour ( extra fee ). Check-out hour ( extra fee ). Wired Internet: No ( extra fee ). Local and international calls: Yes ( extra fee ). Car hire: Yes ( extra fee ). Valet parking: Yes ( extra fee ). Airport Shuttle: Yes ( extra fee ). Room service: Yes ( extra fee ). Laundry service: Yes ( extra fee ). Medical service: Yes ( extra fee ). Day-care centre: Yes ( extra fee ). Babysitting service: Yes ( extra fee ). Multilingual staff: Yes ( extra fee ). 24-hour security: Yes ( extra fee ). Bellboy service: Yes ( extra fee ). Air conditioning in public areas: Yes ( extra fee ). Smoke detector: Yes ( extra fee ). Hotel safe: Yes ( extra fee ). Currency exchange facilities: Yes ( extra fee ). Cloakroom: Yes ( extra fee ). Lift access: Yes ( extra fee ). Newspaper stand: Yes ( extra fee ). Shop: Yes ( extra fee ). Garden: Yes ( extra fee ). Terrace: Yes ( extra fee ). Concierge: Yes ( extra fee ). Gym: Yes ( extra fee ). Newspapers: Yes ( extra fee ). Luggage room: Yes ( extra fee ). Clothes dryer: Yes ( extra fee ). BBQ facilities: Yes ( extra fee ). Grill/BBQ: Yes ( extra fee ). Private beach area: Yes ( extra fee ). .Bar: Yes. Restaurant: Yes. Smoking area: Yes. Poolside snack bar: Yes. Banquet hall: Yes. Swim-up bar: Yes. Air conditioning in Restaurant: Yes..Conference room: Yes. Meeting room: Yes. Fax: Yes.. Photocopier: Yes ( extra fee ). Business centre: Yes ( extra fee ). .Outdoor freshwater pool. Children’s swimming area. Sun loungers: Yes. Parasols: Yes. Children playground: Yes. Kids’ club: Yes. Entertainment programme for adults: Yes. Entertainment programme for children: Yes. TV lounge: Yes. Theatre / auditorium: Yes. Game room: Yes. Nightclub: Yes. Outdoor Rooftop Swimming Pool..Sauna: Yes. Steam bath: Yes. Hot tub: Yes. Spa treatments: Yes. Hairdressing salon: Yes.. Massage: Yes ( extra fee ). Beauty salon: Yes ( extra fee ). Spa centre: Yes ( extra fee ). .Breakfast: Yes. Buffet lunch: Yes. À la carte lunch: Yes. À la carte dinner: Yes. All inclusive: Yes. Special dietary options: Yes. Picnic: Yes. Gluten-free meals : Yes. Vegetarian meal: Yes. Snacks: Yes..Canoeing: Yes. Pedal boating: Yes. Fitness: Yes. Volleyball: Yes. Beach volleyball: Yes. Billiards: Yes. Tennis: Yes. Paddle tennis: Yes.. Banana boating: Yes ( extra fee ). Diving: Yes ( extra fee ). Table tennis: Yes ( extra fee ). Archery: Yes ( extra fee ). Golf practice facility: Yes ( extra fee ). .Wet 'n Wild Cancun (13700 mts). Universidad Anahuac Cancun (17100 mts). El Rey mayan ruins (18700 mts). Ventura Park Cancun (21000 mts). Moon Palace (9200 mts).
Restaurante
Piscina
Habitaciones para no fumadores
Ascensor
Guardería infantil/Niñera
Servicio de habitaciones
Ubicación
Carretera Cancún-Puerto Morelos Km. 27.5 Mza. 37 Sm. 12 Bahía Petempich, Puerto Morelos, Estado de Quintana Roo, México
Opciones de habitación
6
Premium Swim Up
1 Cama Doble Extragrande
2 Camas Dobles Grandes
528 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Junior Suite Pool Walkout Single Use
1 Cama Doble
636 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Ocean View
2 Camas Dobles
y 1 Cama Individual
636 ft²
Vista al marBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Pool Walkout Single Use
1 Cama Doble
625 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Premium Pool View
1 Cama Doble Extragrande
517 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
Premium Promo Room
1 Cama Doble
517 ft²
Vista al jardínBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Pool View Single Use
1 Cama Doble Grande
y 1 Sofá Cama
625 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Ocean View Single Use
2 Camas Dobles
y 1 Cama Individual
625 ft²
Vista al marBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Junior Suite Near Pool
2 Camas Individuales
2 Sofás Cama
636 ft²
BalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Pool Walkout
1 Cama Doble
625 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
Premium Swim Up Single Use
2 Camas Individuales
528 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Junior Suite Swim Up
2 Camas Individuales
1 Sofá Cama
636 ft²
BalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
Corner Suite Ocean Front Single Use
2 Camas Dobles
636 ft²
Vista al marBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
7
Junior Suite Pool Walkout
1 Cama Individual
1 Sofá Cama
636 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
One Bedroom Family Pool View
1 Sofá Cama
625 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
8
Corner Suite Ocean Front
1 Cama Doble
y 1 Cama Individual
636 ft²
Vista al marBalcónAire acondicionadoBaño privadoCuna(s)Bañera de hidromasajeBañera de hidromasaje
6
Junior Suite Swim Up Single Use
1 Cama Individual
1 Sofá Cama
636 ft²
BalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Premium Promo Room Single Use
1 Cama Doble
517 ft²
Vista al jardínBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
6
Premium Pool View Single Use
1 Cama Individual
517 ft²
Vista a la piscinaBalcónAire acondicionadoBaño privadoCaja fuerteBañera de hidromasajeBañera de hidromasaje
Reseñas de los huéspedes sobre Palmar Beach Resort and Spa Riviera Maya All Inclusive
7.2
Bueno
Basado en 127 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Iberostar Selection Riviera Cancun - Todo Incluido, los huéspedes suelen destacar el servicio excepcionalmente amable, las habitaciones y los terrenos muy limpios, y la comida generalmente sabrosa, pero también comentan una playa afectada por el sargazo, frecuentemente inutilizable, renovaciones en curso con algunos cierres y una ubicación remota.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
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Opiniones de los huéspedes
En el Iberostar Selection Riviera Cancun - Todo Incluido, los huéspedes suelen destacar el servicio excepcionalmente amable, las habitaciones y los terrenos muy limpios, y la comida generalmente sabrosa, pero también comentan una playa afectada por el sargazo, frecuentemente inutilizable, renovaciones en curso con algunos cierres y una ubicación remota.
La disponibilidad de restaurantes y el entretenimiento son limitados muchas noches, y varias reseñas mencionan piscinas que se sienten frías. Algunos huéspedes informaron problemas de mantenimiento o comunicación, especialmente agua caliente intermitente, teléfonos que no funcionan e información inconsistente. En general, espere una estancia tranquila, centrada en la piscina, con opciones limitadas y condiciones de playa desafiantes.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Algunas partes del resort están en renovación, lo que lleva al cierre o rotación de algunos restaurantes, piscinas y actividades; el entretenimiento es limitado. Varios huéspedes encontraron las piscinas frías y el acceso a la playa frecuentemente restringido por las algas.
Reseñas de huéspedes relacionadas
6
Sihana
7 ago 2025
·
Se alojó 7 noches
The people and the service were amazing! Our drinks were constantly replenished whether we were by the pool or at dinner and the food was great too. However, the dinning was limited to only one restaurant per night, it smelled really bad around the pool outside, and they didn’t have that many activities or shows. I really would have wished we were notified of the smell and inability to use the beach prior to our visit, but we still made the best of it and had a pretty good time.
The people and the service were amazing! Our drinks were constantly replenished whether we were by the pool or at dinner and the food was great too. However, the dinning was limited to only one restaurant per night, it smelled really bad around the pool outside, and they didn’t have that many activities or shows. I really would have wished we were notified of the smell and inability to use the beach prior to our visit, but we still made the best of it and had a pretty good time.
2
Jennifer
30 sept 2025
·
Se alojó 4 noches
Hotel is still under construction and we traveled as a family hoping it would be a good first time experience only one restaurant was open and only one pool was open, no guidance after you check in, we had to pay extra to upgrade room although only 40 guest were in the whole resort we will never return
Hotel is still under construction and we traveled as a family hoping it would be a good first time experience only one restaurant was open and only one pool was open, no guidance after you check in, we had to pay extra to upgrade room although only 40 guest were in the whole resort we will never return
6
joshua james
29 mar 2025
·
Se alojó 6 noches
Not much going on for evening activities, everything g is shut down at 11.
Not much going on for evening activities, everything g is shut down at 11.
6
Katie
26 jul 2025
·
Se alojó 5 noches
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
6
Kimberly
2 oct 2025
·
Se alojó 7 noches
Not many dinning options, transportation is not provided, it was vert clean but under construction and beach access was closed
Not many dinning options, transportation is not provided, it was vert clean but under construction and beach access was closed
4
pascal
30 dic 2024
·
Se alojó 4 noches
It's a nice resort with good service and staff. The food and drinks were good but to eat at the restaurants, there were always long wait times to get a table and also long wait time to get the food. Beach was full of sea weed, rocky, so we were unable to swim in it. It lacked activities. For example, we wanted to do kayaking but we were o ly able to do it on the last day of our stay and we had to pay. The guy in charge didn’t show up at 9 am (the time he is supposed to), but showed up at 10:30. If you are planning to go relax on the pool, that's a good resort but if you were thinking about doing so activities, it's not. You are really only paying for the room, food, pool, and drinks. The picturrs are not an accurate depiction of the beach and there is little additional fun or events thay are worth the money.
It's a nice resort with good service and staff. The food and drinks were good but to eat at the restaurants, there were always long wait times to get a table and also long wait time to get the food. Beach was full of sea weed, rocky, so we were unable to swim in it. It lacked activities. For example, we wanted to do kayaking but we were o ly able to do it on the last day of our stay and we had to pay. The guy in charge didn’t show up at 9 am (the time he is supposed to), but showed up at 10:30. If you are planning to go relax on the pool, that's a good resort but if you were thinking about doing so activities, it's not. You are really only paying for the room, food, pool, and drinks. The picturrs are not an accurate depiction of the beach and there is little additional fun or events thay are worth the money.
6
Scott Richard
2 ene 2025
·
Se alojó 7 noches
The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
6
Veronica
27 jun 2025
·
Se alojó 4 noches
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
6
Michaela
31 dic 2024
·
Se alojó 7 noches
We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.
We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.
4
Rafael
30 sept 2025
·
Se alojó 4 noches
Half the resort was closed for construction and the beach was not usable at all.
Half the resort was closed for construction and the beach was not usable at all.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza recibe elogios frecuentes en las habitaciones, las piscinas y los terrenos. Algunos huéspedes notaron problemas de mantenimiento u olores en algunas habitaciones, pero estos comentarios fueron poco comunes.
Reseñas de huéspedes relacionadas
8
veronica
11 dic 2025
·
Se alojó 3 noches
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
4
Piotr
30 dic 2024
·
Se alojó 5 noches
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
10
Antonio
14 jul 2025
·
Se alojó 3 noches
Staff was extremely friendly, made you feel at home. The resort was gorgeous! Beach as closed, but Ivan and Julian did amazing at helping us plan excursions. Angel greeted us with a big smile and was so sweet! The check in/out was easy. The entire staff was 5/5 stars. Food was also delicious, staff made sure to keep everything super clean everywhere!
Staff was extremely friendly, made you feel at home. The resort was gorgeous! Beach as closed, but Ivan and Julian did amazing at helping us plan excursions. Angel greeted us with a big smile and was so sweet! The check in/out was easy. The entire staff was 5/5 stars. Food was also delicious, staff made sure to keep everything super clean everywhere!
8
Barbara
2 nov 2025
·
Se alojó 7 noches
Clean, spacious rooms,
Clean, spacious rooms,
10
Elizabeth
24 mar 2025
·
Se alojó 5 noches
The property is very clean, staff super nice. It is very nice place.
The property is very clean, staff super nice. It is very nice place.
10
Faharidee
6 oct 2025
·
Se alojó 2 noches
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
10
Rene
2 ene 2025
·
Se alojó 1 noche
Todo muy bien, todo muy limpio y el servicio y amabilidad de todos los empleados fue excelente
Todo muy bien, todo muy limpio y el servicio y amabilidad de todos los empleados fue excelente
2
Hayden
28 feb 2025
·
Se alojó 5 noches
The resort persistently pressured us to purchase a timeshare. The restaurant operated only on select days, and the quality of the food was average at best. Additionally, the rooms were in disrepair and could have benefited from more thorough cleaning.
The resort persistently pressured us to purchase a timeshare. The restaurant operated only on select days, and the quality of the food was average at best. Additionally, the rooms were in disrepair and could have benefited from more thorough cleaning.
10
Camille
26 sept 2025
·
Se alojó 3 noches
The entire resort was clean, nice staff, the swim up pool with waitor service, i love that they do room service and you are able to buy food if you dont want what they have. Food was so good. Cant wait to go back
The entire resort was clean, nice staff, the swim up pool with waitor service, i love that they do room service and you are able to buy food if you dont want what they have. Food was so good. Cant wait to go back
10
Dmytro
3 jul 2025
·
Se alojó 5 noches
Great place to stay. Polite staff, clean pools, great food, nice atmosphere.
Great place to stay. Polite staff, clean pools, great food, nice atmosphere.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y modernas, con camas cómodas y populares opciones de acceso directo a la piscina (swim up); algunos notaron diseños anticuados o pequeños defectos.
Reseñas de huéspedes relacionadas
6
Samira
16 sept 2025
·
Se alojó 4 noches
The bed was uncomfortable We reserved for to double bed they give us king and didn’t mention in reservation the have renewal and some room and pools are closed
The bed was uncomfortable We reserved for to double bed they give us king and didn’t mention in reservation the have renewal and some room and pools are closed
8
Laura
20 mar 2025
·
Se alojó 6 noches
The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
8
Audrey Linda
22 mar 2025
·
Se alojó 7 noches
Lovely staff. Very clean resort. Rooms spacious & clean. Comfortable beds. AC worked well & not too loud. Lovely balconies. Liked that the shower, double sinks & toilet were all separate therefore accessible to more than 1 person for different needs at the same time. However, the door to the toilet in our room was just frosted glass without a proper door knob, not great privacy or easy to open/close due to the lack of door knob (a minor detail). Buffet & restaurant staff great & very accommodating esp for picky eaters:) outdoor property well maintained & has nice pools. It was great there wasn’t an extra charge for the cabanas either. The beach front for this resort was mainly kept free of sargassom & had a good number of palapas that were cabana style. This was a surprise because next door was the Hyatt ziva & their beachfront was no where near as nice as Palmar’s. The food at the buffet & restaurants has a nice variety/selection. The 24hr room service convenient but could be hit or miss (our son a bit picky & they didn’t get his order right twice). Overall a lovely resort, great value for what we paid. A great experience for our family but if I were a single looking for a partying atmosphere, probably a resort along the Cancun strip would be more ideal. This was perfect for us as it was relaxing & felt very safe (but not walkable to any town or off property restaurants, same could be said for any of the other resorts near this one).
Lovely staff. Very clean resort. Rooms spacious & clean. Comfortable beds. AC worked well & not too loud. Lovely balconies. Liked that the shower, double sinks & toilet were all separate therefore accessible to more than 1 person for different needs at the same time. However, the door to the toilet in our room was just frosted glass without a proper door knob, not great privacy or easy to open/close due to the lack of door knob (a minor detail). Buffet & restaurant staff great & very accommodating esp for picky eaters:) outdoor property well maintained & has nice pools. It was great there wasn’t an extra charge for the cabanas either. The beach front for this resort was mainly kept free of sargassom & had a good number of palapas that were cabana style. This was a surprise because next door was the Hyatt ziva & their beachfront was no where near as nice as Palmar’s. The food at the buffet & restaurants has a nice variety/selection. The 24hr room service convenient but could be hit or miss (our son a bit picky & they didn’t get his order right twice). Overall a lovely resort, great value for what we paid. A great experience for our family but if I were a single looking for a partying atmosphere, probably a resort along the Cancun strip would be more ideal. This was perfect for us as it was relaxing & felt very safe (but not walkable to any town or off property restaurants, same could be said for any of the other resorts near this one).
10
Han Mai
11 jul 2025
·
Se alojó 5 noches
We really love this place . The staffs were very friendly and very good service . Room was very clean and comfortable and specially food was so delicious and very fresh seafood. Definitely we will come back and highly recommended to all our friends .
We really love this place . The staffs were very friendly and very good service . Room was very clean and comfortable and specially food was so delicious and very fresh seafood. Definitely we will come back and highly recommended to all our friends .
8
Barbara
2 nov 2025
·
Se alojó 7 noches
Clean, spacious rooms,
Clean, spacious rooms,
10
Faharidee
6 oct 2025
·
Se alojó 2 noches
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
10
Maria Isabel
10 mar 2025
·
Se alojó 4 noches
Beautiful!!! The grounds are wonderfully kept, the rooms are modern and clean, the food was fantastic, and the staff is one to admire. We had the room with the swim up pool. It was the best decision! Our room was close to the pool bar and Bettyna was on call! Her friendly and attentive service made our stay all the better. We will most definitely return.
Beautiful!!! The grounds are wonderfully kept, the rooms are modern and clean, the food was fantastic, and the staff is one to admire. We had the room with the swim up pool. It was the best decision! Our room was close to the pool bar and Bettyna was on call! Her friendly and attentive service made our stay all the better. We will most definitely return.
10
Star
28 jun 2025
·
Se alojó 5 noches
The staff were all excellent!! They made us feel very welcome and attended to!! The rooms and property were absolutely beautiful!! The only down fall was the sargassum so we couldn't enjoy the beach but it didn't bother us too much because we enjoyed the swim up pools! We will definitely come back to this resort!
The staff were all excellent!! They made us feel very welcome and attended to!! The rooms and property were absolutely beautiful!! The only down fall was the sargassum so we couldn't enjoy the beach but it didn't bother us too much because we enjoyed the swim up pools! We will definitely come back to this resort!
8
Michael
31 jul 2025
·
Se alojó 7 noches
I will start off by saying the staff here goes above and beyond to make your experience 5+stars. Bettina, Mauricio, and Sergio are fabulous. The room we stayed in was great and well maintained by housekeeping daily. The food is very good at all the restaurants as well. This is the 2nd time we have stayed at this resort this year, and once the beach is fixed, we will absolutely return.
I will start off by saying the staff here goes above and beyond to make your experience 5+stars. Bettina, Mauricio, and Sergio are fabulous. The room we stayed in was great and well maintained by housekeeping daily. The food is very good at all the restaurants as well. This is the 2nd time we have stayed at this resort this year, and once the beach is fixed, we will absolutely return.
10
Nat
22 feb 2025
·
Se alojó 3 noches
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado por ser amable y atento en los restaurantes, bares y el servicio de habitaciones. Sin embargo, varios huéspedes informaron una mala comunicación en la recepción, dificultad para obtener información y tácticas de venta a presión ocasionales.
Reseñas de huéspedes relacionadas
8
veronica
11 dic 2025
·
Se alojó 3 noches
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
10
Antonio
14 jul 2025
·
Se alojó 3 noches
Staff was extremely friendly, made you feel at home. The resort was gorgeous! Beach as closed, but Ivan and Julian did amazing at helping us plan excursions. Angel greeted us with a big smile and was so sweet! The check in/out was easy. The entire staff was 5/5 stars. Food was also delicious, staff made sure to keep everything super clean everywhere!
Staff was extremely friendly, made you feel at home. The resort was gorgeous! Beach as closed, but Ivan and Julian did amazing at helping us plan excursions. Angel greeted us with a big smile and was so sweet! The check in/out was easy. The entire staff was 5/5 stars. Food was also delicious, staff made sure to keep everything super clean everywhere!
8
Jesse Taylor
24 ene 2025
·
Se alojó 9 noches
l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
2
Vailica
20 may 2025
·
Se alojó 3 noches
The hotel is beautiful however it felt like a zombie vacation where is the people ! They listed multiple restaurants however it’s only 2! No hot tubs only if u have a swim up room . Karaoke night had 2 people . You couldn’t access the beach it’s full of seaweed . There is a hot tub in your room however it’s no hot water the water was near warm if that. The staff was nice however i felt it was a waste of vacation. At 8:00 It’s no moment you can’t get in the pool. We were told there was an adult pool however there were kids in the pool kids ran up in down the hallway as well maybe so much noise. Not to mention at dinner 2 kids ran in screamed the entire night one little guy sit under my table near my leg it was his birthday the best part was singing happy birthday to the adorable guy. I booked 2 rooms over 2k in I would say me being a traveler this was my worst experience. Not to mention I was hounded to do a presentation.
The hotel is beautiful however it felt like a zombie vacation where is the people ! They listed multiple restaurants however it’s only 2! No hot tubs only if u have a swim up room . Karaoke night had 2 people . You couldn’t access the beach it’s full of seaweed . There is a hot tub in your room however it’s no hot water the water was near warm if that. The staff was nice however i felt it was a waste of vacation. At 8:00 It’s no moment you can’t get in the pool. We were told there was an adult pool however there were kids in the pool kids ran up in down the hallway as well maybe so much noise. Not to mention at dinner 2 kids ran in screamed the entire night one little guy sit under my table near my leg it was his birthday the best part was singing happy birthday to the adorable guy. I booked 2 rooms over 2k in I would say me being a traveler this was my worst experience. Not to mention I was hounded to do a presentation.
4
Robert Leach
27 abr 2025
·
Se alojó 7 noches
This property is under new ownership. The staff is under trained and often provided incorrect information to guests. Was not informed until my last day that the $70/day room credit had to be utilized each day or forfeited. Staff at spa informed my daughter it was cumulative and she ended up paying almost $200USD for a 40 minute message OUTRAGEOUS. Mexico is NOT cheap. Started booking airport transportation through the resort. Quoted $180USD round trip. Found my own at $115. Beware of this resort the facility is old and in disrepair. Portions of meals changed daily getting smaller and smaller each day. The lobster upgrade was a ridiculous $75USD at an all inclusive for 2 lobster tails, you can decide for yourself but I’m not going back.
This property is under new ownership. The staff is under trained and often provided incorrect information to guests. Was not informed until my last day that the $70/day room credit had to be utilized each day or forfeited. Staff at spa informed my daughter it was cumulative and she ended up paying almost $200USD for a 40 minute message OUTRAGEOUS. Mexico is NOT cheap. Started booking airport transportation through the resort. Quoted $180USD round trip. Found my own at $115. Beware of this resort the facility is old and in disrepair. Portions of meals changed daily getting smaller and smaller each day. The lobster upgrade was a ridiculous $75USD at an all inclusive for 2 lobster tails, you can decide for yourself but I’m not going back.
4
Robert E
3 ene 2025
·
Se alojó 4 noches
Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
8
Camilo A.
19 feb 2025
·
Se alojó 4 noches
The kindness of staff was superb
The kindness of staff was superb
6
Veronica
27 jun 2025
·
Se alojó 4 noches
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
8
Michael
31 jul 2025
·
Se alojó 7 noches
I will start off by saying the staff here goes above and beyond to make your experience 5+stars. Bettina, Mauricio, and Sergio are fabulous. The room we stayed in was great and well maintained by housekeeping daily. The food is very good at all the restaurants as well. This is the 2nd time we have stayed at this resort this year, and once the beach is fixed, we will absolutely return.
I will start off by saying the staff here goes above and beyond to make your experience 5+stars. Bettina, Mauricio, and Sergio are fabulous. The room we stayed in was great and well maintained by housekeeping daily. The food is very good at all the restaurants as well. This is the 2nd time we have stayed at this resort this year, and once the beach is fixed, we will absolutely return.
10
Nat
22 feb 2025
·
Se alojó 3 noches
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
El entorno es remoto, con un camino de acceso accidentado y taxis caros, y la zona no es transitable a pie. Las condiciones de la playa a menudo se ven afectadas por las algas, lo que limita la posibilidad de nadar.
Reseñas de huéspedes relacionadas
2
Hamza
19 sept 2025
·
Se alojó 7 noches
When I arrived there was only 23 people at the whole resort with only 1 restaurant open per day and the taxi to go any where is $60 USD each way and the Beah is not existent also half the pools were under construction
When I arrived there was only 23 people at the whole resort with only 1 restaurant open per day and the taxi to go any where is $60 USD each way and the Beah is not existent also half the pools were under construction
8
Laura
20 mar 2025
·
Se alojó 6 noches
The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
The corner room exceeded expectations. We had a butler and free room service daily. Staff super friendly and helpful from moment arrive to door. Thank you Janet and Freddie making it extra special. Food overall was good (just order steaks well done as were undercooked). Restaurant options were good. Overall totally enjoyed stay and facilities. Beach is disappointed just because of the location and not clear but by no fault of hotel. Location is a little isolated but we urbered around. If beach was better I would go here yearly:)
8
Eunice
25 sept 2025
·
Se alojó 1 noche
Todo esta bien es muy tranquilo, muy buen servicio , limpio y la comida deliciosa, lo malo es el camino para llegar al hotel y nos tocó cerrada una piscina ya que está en construcción el hotel esto fue el 13 y 14 de septiembre pero aún y con eso estuvo padrísimo.
Todo esta bien es muy tranquilo, muy buen servicio , limpio y la comida deliciosa, lo malo es el camino para llegar al hotel y nos tocó cerrada una piscina ya que está en construcción el hotel esto fue el 13 y 14 de septiembre pero aún y con eso estuvo padrísimo.
2
Almir
3 ene 2025
·
Se alojó 6 noches
It’s secluded
It’s secluded
10
Jasmine
1 jun 2025
·
Se alojó 7 noches
This was mine and my boyfriend’s first time in Mexico, we got lots of information about how the country works and the people. Lots of excursion options even during off season. Only complaint is about the seaweed smell which would have been nonexistent if we weren’t here during seaweed season.
This was mine and my boyfriend’s first time in Mexico, we got lots of information about how the country works and the people. Lots of excursion options even during off season. Only complaint is about the seaweed smell which would have been nonexistent if we weren’t here during seaweed season.
10
Vinicius
23 dic 2025
·
Se alojó 3 noches
Comida, limpeza e habitações excelentes. Praia infelizmente muito sargaco.. localizacao tamnem nao é muito boa
Comida, limpeza e habitações excelentes. Praia infelizmente muito sargaco.. localizacao tamnem nao é muito boa
4
Gregory
5 jul 2025
·
Se alojó 5 noches
Great service and. However its 45 minutes from cancun actually
Great service and. However its 45 minutes from cancun actually
8
Miguel
3 ago 2025
·
Se alojó 7 noches
I would put 10, but the beach was closed because of sargassum and this week they just started to install the barriers. The other issue is the road to access the hotel, it's like a rural way, shared by several resorts, it's painful to get in and out of the property
I would put 10, but the beach was closed because of sargassum and this week they just started to install the barriers. The other issue is the road to access the hotel, it's like a rural way, shared by several resorts, it's painful to get in and out of the property
10
Alicja
6 feb 2025
·
Se alojó 4 noches
We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.
We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.
8
KATHY
23 sept 2025
·
Se alojó 4 noches
Horrible beach!
Horrible beach!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Muchos huéspedes disfrutaron de la calidad de la comida en los buffets y restaurantes. Al mismo tiempo, varias reseñas mencionan un número limitado de lugares abiertos (a menudo uno o dos), largas esperas y cargos adicionales o disponibilidad inconsistente ocasionales.
Reseñas de huéspedes relacionadas
8
veronica
11 dic 2025
·
Se alojó 3 noches
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition
4
Orisdalvis
3 jul 2025
·
Se alojó 5 noches
They do not have what they offer, only 2 restaurant open and no buffet
They do not have what they offer, only 2 restaurant open and no buffet
4
Piotr
30 dic 2024
·
Se alojó 5 noches
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
10
MIchelle
27 ene 2025
·
Se alojó 4 noches
The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
6
Maria Isabel
3 ene 2025
·
Se alojó 4 noches
It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
6
Katie
26 jul 2025
·
Se alojó 5 noches
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
10
Darla C
23 sept 2025
·
Se alojó 3 noches
The property was beautiful but undergoing renovations in certain sections. Lots of areas closed off due to construction. However, it did not interfere with our stay. The staff was very friendly and helpful. The food was excellent! The drinks were also excellent. Overall, a wonderful time. Would definitely go back.
The property was beautiful but undergoing renovations in certain sections. Lots of areas closed off due to construction. However, it did not interfere with our stay. The staff was very friendly and helpful. The food was excellent! The drinks were also excellent. Overall, a wonderful time. Would definitely go back.
8
Peter
27 dic 2024
·
Se alojó 4 noches
Bad service in the restaurants. Excellent buffet. staff very friendly and helpful.
Bad service in the restaurants. Excellent buffet. staff very friendly and helpful.
10
Faharidee
6 oct 2025
·
Se alojó 2 noches
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
Excelente todo habitación muy limpia, amplia con todo lo necesario. Deliciosa toda la comida
10
Nat
22 feb 2025
·
Se alojó 3 noches
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
The staff here are the highlight of the resort! From the front desk to the service staff to the housekeeping and maintenance personnel!!! Everyone is extremely attentive, friendly, professional, and caring. I have traveled to many all inclusive in many countries as well as cruise often and this staff really stood above the rest. I chose a swim up room with a hot tub outside and it was worth the upgrade. The room was very modern and the finishes were luxurious. The grounds were manicured. The pools were crystal clear and clean. The staff works around the clock to maintain the property. We tried 2/3 of the dinner restaurants and the food options were great and the quality was superb by U.S. standards. The morning and lunch buffets included mimosas and Bloody Marys. The selection was plentiful as well as a made to order omelette station. The bars had quality liquor and no plastic bottle liquor which was a pleasant surprise. The beach was nice but there was quite a bit of seaweed but that is expected this time of year. They had staff cleaning it up all day. The hotel was a 20 minute drive from Cancun airport. I would suggest an uber or a scheduled taxi service so you don’t get price gouged walking out of the airport. An uber back was 20 usd or 400 mxp. I did order the up charge lobster for dinner and while it was the nicest presentation and portion I’ve ever had, it was $75! But there are plenty of included options on the menu including shrimp and steak. Stay here!!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
No hay reseñas escritas
Los huéspedes aún no han escrito ninguna reseña sobre esta propiedad.
Política del establecimiento
Entrada
Salida
Entrada a partir de la(s) 15:00
Antes de la(s) 12:00
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Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-18: NO DATA
- 2026-10-19: 210.53416918212892USD
- 2026-10-20: 210.53416918212892USD
- 2026-10-21: 233.69661581018067USD
- 2026-10-22: 226.58625049780275USD
- 2026-10-23: 231.11178730090333USD
- 2026-10-24: 241.28549974975587USD
- 2026-10-25: 238.5364723306885USD
- 2026-10-26: 239.14121491406252USD
- 2026-10-27: 238.5364723306885USD
- 2026-10-28: 241.28549974975587USD
- 2026-10-29: NO DATA
- 2026-10-30: 241.42573338476564USD
- 2026-10-31: 241.3652642581787USD
- 2026-11-01: 254.3263383022461USD
- 2026-11-02: 247.4239628371582USD
- 2026-11-03: 235.22249050036623USD
- 2026-11-04: 268.70784666979984USD
- 2026-11-05: 281.3455349039307USD
- 2026-11-06: 278.40594848339845USD
- 2026-11-07: 289.1129011254883USD
- 2026-11-08: 276.84356994140626USD
- 2026-11-09: 248.88762360559082USD
- 2026-11-10: 277.66492371289064USD
- 2026-11-11: 262.56678349548343USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
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- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
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- 2026-11-29: NO DATA
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- 2026-12-01: NO DATA
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- 2026-12-18: NO DATA
Servicios populares
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Ascensor
Guardería infantil/Niñera
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24-Hour Front Desk
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General
Servicio de habitaciones
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Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito