Al Kasr Sahl Hasheesh - Ultra All-Inclusive

We made our reservation after being misled by the extremely high review scores across all platforms and by the way this hotel positions itself as a premium resort. Unfortunately, our experience ended in major disappointment. I genuinely do not believe this hotel deserves such ratings, and at times, it even felt as though these scores may have been artificially inflated through unfair methods. Throughout our entire stay, we experienced frustration and disappointment in almost every aspect. Our biggest concerns were the severe lack of hygiene and the rude, indifferent attitude of many employees. The air conditioning in our room could never cool the temperature below 25.5°C, while also operating loudly enough to make sleeping uncomfortable. Neither the sea, nor the food, nor the service quality, nor the entertainment and animation activities managed to satisfy us in any way. Choosing this hotel turned out to be a major regret.

Dirty towels, stained bed sheets, unwashed glasses, and extremely low-quality beverages are the standard services that you will receive for sure within this hotel’s “all-inclusive” concept. The rude front desk staff and hotel employees who constantly expecting tips even for the simplest services will make you regret choosing this hotel. The food is mediocre at best, while the ingredients and beverages offered throughout the resort are clearly selected with budget-cutting as the main priority rather than quality. However, the hotel’s biggest problem by far is the alarming lack of hygiene, especially with those plastic glasses in the bars and snack restaurants. The constant room upgrade games and repeated attempts to charge extra fees were also extremely disturbing. In addition, I paid the hotel 1900 EGP for an airport transfer that would have cost around 350 EGP via Uber. In return, we were transported in a worn-out, uncomfortable vehicle filled with rattling noises from every direction. The transfer car was not belong to hotel, it was just a regular car called from outside. This is my third trip to Egypt, and by far the worst experience I have ever had. Unfortunately, after the days we spent at this hotel, we have definitively decided never to plan another vacation in Egypt again.

We recently stayed at Alkasr Sahl Hasheesh and had a great experience overall. The hotel is still quite new, so everything feels very modern, fresh, and clean. The rooms are spacious, comfortable, and well maintained throughout our stay. The food quality was very good for an all inclusive resort, with a good variety and several restaurants to choose from. The beach is large, clean, and very relaxing. The gym was another highlight — well equipped with a great range of machines. A special thank you to Martena at the gym who was always very helpful. What really stood out most was the staff. Everyone was extremely attentive and genuinely did their best to resolve any issues quickly and make sure guests were comfortable and enjoying their stay. Special mentions to: • Yasser, the food director • Mahmoud supervisor in flavors restaurant • Atef, who looked after our room every day • David and the whole reception and reception bar team Their service and friendliness really made a difference. The only small improvement would be for the pools to be a little warmer, but overall we had a lovely stay and would definitely recommend this hotel.

The hotel is a new property, contemporary decorated. All areas are clean. The room was not clean at check in. There was a fine dust at the floor, also at the wooden separation board between the bed and the living area, the house keeping was going to clean it but I was very tired because I had some issues with the check in so I took the room after a long waiting time and I needed to sleep that's why I asked him to continue cleaning it the next day but he didn't unfortunately, otherwise, he was helpful. The A.c was too loud at night. They gave me a bed for the little baby, but it hadn't a mattres, we didn't use it as it was hard. Bathroom looks like not new, ceiling of the shower was with peeling paint. Food was excellent, with high quality and lot of varieties. Also drinks and beverage were as good as the food. Only a little comment about,Flies could be found on the main restaurant at the cheese bar, I don't know if they like the cold part of the buffet. Bars and cafes are well managed, everything is everywhere, you don't have to go far for a specific need. Even the night show was with a very good quality, dancers are professionals. G.M. Mr. Nader who was a very gentle man invited us to a vip party in the Lebanese restaurant, that was a good night, I enjoyed the food made by turkish top chief Sadat, a very serious man. Most of the staff were helpful, Lough to you and always welcoming you. Mr. Youssry is the man of the hotel, thanks to him our stay wil be unforgettable.

Sumptuous luxury All Inc in stunning Sahl Hasheesh. Stunning buildings and excellent facilities. High quality food. Staff attentive. It’s a special experience. Very good value for money overall. Thoroughly recommended.