Al Kasr Sahl Hasheesh - Ultra All-Inclusive

Best hotel and resort location ive stayed at. Felt like a secret desert paradise. Every space was magical and made you feel like you were in a different world. The room drains were slightly smelly on the ground floor rooms but we moved and were accommodated well. The food was opulent for all meals and staff went over and beyond always happy to see us and welcome us. We even recieved flower arrangements at breakfast from the waiters. We love this place!

Dear Expedia Customer Service Team, I am writing to make a formal complaint regarding my recent stay at [Hotel Name] and to request compensation due to the poor experience we received. The hotel is clearly not complete. Construction work is still ongoing throughout the property, including the spa and surrounding facilities, yet it is being marketed as a finished five-star hotel. Had this been made clear before booking, we would not have chosen this property. The accommodation fell well below five-star standards. The rooms were disappointing, electrical sockets were outdated, bedding was worn, and we had to request fresh bed sheets twice during our stay. There was also no proper welcome or introduction to the hotel, only a QR code provided on arrival. Staffing levels appeared inadequate throughout the hotel. Bars were often unattended, stock was limited, many items were unavailable, and staff seemed overstretched trying to manage multiple areas at once. We also contacted Expedia on our first night to report these issues. Unfortunately, we spent a considerable amount of time on hold late at night and our concerns were not properly addressed. We have records of these communications. Given the significant difference between the advertised standard and the reality of our stay, I believe compensation in the form of a voucher or reimbursement is appropriate and would appreciate your prompt response. Yours faithfully, Paniz Dashti

Staff were quite rude particularly lobby staff and room wasn’t very clean or modern however cleaners were very nice. Food was OK however staff don’t listen to specific requests for example if want food spicier. the actual property itself and the landscape is beautiful and very well maintained.

More than excellent experience

Honestly everything was a vibe. They treated me with respect. Attended to all my families needs and made it an unforgettable experience.