Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately CNY 190 per person. Children aged 5 and younger eat free breakfast.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is provided for a surcharge of CNY 600 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Futian district of Shenzhen, within a 15-minute walk of Coco Park Shopping Center and Shenzhen Convention and Exhibition Center. It is approximately 2.2 mi (3.6 km) from Huaqiangbei and 5.4 mi (8.7 km) from Splendid China Folk Village.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. Specific operational hours are not provided.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and those aged 11 and younger may incur a breakfast fee. Children aged 5 and younger eat free breakfast.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of CNY 408 per night. Advance request or confirmation may be required for availability.

Futian Shangri-La, Shenzhen - Luxury Hotel Stay

Average nightly price at Futian Shangri-La, Shenzhen by month, last 12 months (USD)
Month	Average price
January	US$159
February	US$162
March	US$199
April	US$166
May	US$181
June	US$165
July	US$171
August	US$174
September	US$194
October	US$157
November	US$175
December	US$165

What guests think

Travellers describe Futian Shangri-La, Shenzhen as centrally located by metro, high speed rail and malls, with friendly staff and spacious rooms; many enjoyed clean, comfortable stays with city views, a strong gym, indoor pool and sauna, plus solid breakfast options.

Common caveats include dated room decor, limited bedside charging, occasional smoke smells or housekeeping lapses, and some noise in a few rooms. Service is widely praised, though a few report slow room readiness, uneven concierge or check-in experiences, and limited English. Overall, expect a convenient, upscale city base with strong facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the well equipped fitness center and indoor pool with sauna and spa, and several appreciate executive lounge benefits. A few note unclear pool closing procedures, but overall facilities are strong.

Related guest reviews

10

Joyze

20 Nov 2025

·

Stayed 4 nights

Amazing Sauna spa, great staffs. Very clean

10

Mei wai

31 May 2025

·

Stayed 1 night

1. 員工很友善，服務態度良好 2. 自助早餐食物多元化 3. 酒店游泳池是室內設施齊全，有按摩池，有桑拿，而且也照顧長者 4. 入住時為其中一位設有生日掛飾， 10分貼心

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8

SIU HO

19 Aug 2024

·

Stayed 1 night

泳池開放至23:00,不錯惟未有清楚提示需要上水時間和泳館更衣室正式關閉時間,引致沖身及更衣非常急趕

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8

Hiroaki

28 Aug 2025

·

Stayed 1 night

A prime location in the Futian area, price value ratio is quite high (of course due to seasonality) but the brand speaks of itself. Enjoyed the indoor pool too!

8

Valentin

3 Dec 2025

·

Stayed 5 nights

Spacious room (though not the most modern) and comfortable bed. The bathroom is the highlight of the room: Japanese toilets!

10

CeciliA

4 Nov 2024

·

Stayed 1 night

Very good location and staff are very helpful and professional. We enjoyed the swimming pool and other facilities too. We are looking forward to visit again

10

Chun Sing

25 Jan 2026

·

Stayed 1 night

客房整潔，職員非常有禮，設施合格。

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10

CARINA

5 Jan 2026

·

Stayed 4 nights

Amamos nossa estadia!!! Fizeram de tudo para termos uma estadia agradável. Muito atenciosos e prestativos, além do hotel ter piscina e sauna deliciosos! Quartos super confortáveis, localização excelente, vista maravilhosa. Ao lado de restaurantes e pontos turísticos e da estação de trem - foram conosco até a estação de trem levando nossas malas. Super recomendo!

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10

Fredrik

6 Jan 2026

·

Stayed 4 nights

I had a room with the club benefits. Very good food and drinks. Used the fantastic gym.

10

takashi

7 May 2025

·

Stayed 1 night

gym is very good

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Cleanliness

Reviews frequently mention clean rooms and public areas. A few report inconsistencies such as smoke smells, stained carpets, dust on glassware, or rare pest issues.

Related guest reviews

10

Estee

10 Nov 2025

·

Stayed 2 nights

Hotel is clean with great service! Location is fantastic Per review too!

10

chun chung

24 Dec 2024

·

Stayed 2 nights

Enjoy my stay and the room are clean & comfy.

6

Ka Chun

8 Apr 2024

·

Stayed 1 night

一開始的房間 Sofa 地氈有虫咬!

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8

Joshua

5 Oct 2025

·

Stayed 1 night

some rooms still smelled of smoke. But we were able to change rooms and everything was great.

8

Tuk Yu Alvin

10 Jun 2024

·

Stayed 1 night

房間mini bar選擇豐富, 但是玻璃器皿較多塵埃, 浴室整潔乾淨, 床褥比較軟, 豪華閣員工服務很好, 飲品種類多些會更好, 整體滿意, 物有所值。

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2

Antonio

25 Apr 2025

·

Stayed 3 nights

Check in time was supposed to be 2pm and we could not check in until 5:30 pm Simply because they had no rooms cleaned available. Rooms stinks, carpets full of stains everywhere. Hotel staff can hardly speak any English with makes it very inconvenient. Horrible experience. Do not recommend

10

Chun Sing

25 Jan 2026

·

Stayed 1 night

客房整潔，職員非常有禮，設施合格。

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8

CK

6 Sept 2025

·

Stayed 1 night

整體都係幾好，不過房內應該多點吸塵

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10

Ji Young

5 Jan 2026

·

Stayed 2 nights

Clean, friendly staff, breakfast is good

10

Josephine

9 Feb 2026

·

Stayed 1 night

This is my second time staying. The reception staff is very friendly. Room is clean. Ambience is good.

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Rooms

Rooms are generally spacious and comfortable with good city views, but decor feels dated and some layouts are quirky. Limited bedside charging and occasional noise or smoke smells are also noted; a few found beds hard.

Related guest reviews

8

Milos

7 Dec 2025

·

Stayed 1 night

Clean room, big size but old fashion… no power socket next to bed…. Lobby huge and very nice… staff friendly.. location best in Shenzhen.. in financial district with many restaurants and shops on walkind distance… Would stay there again

4

Ka Ying Donna

22 Oct 2023

·

Stayed 1 night

Given the price and brand, we felt so disappointed about the hotel room. Hotel is dated and hotel room is in a strange shape, not square, rectangle or diamond. The room was cut in a shape whenever there’s a bit of a corner. The TV is placed alongside with the bed. So you’d have to turn your head to the right all the time to watch TV. I would not choose to come back.

8

Valentin

3 Dec 2025

·

Stayed 5 nights

Spacious room (though not the most modern) and comfortable bed. The bathroom is the highlight of the room: Japanese toilets!

8

Kylie

4 Oct 2025

·

Stayed 1 night

Hotel room was very clean but the condition of room is dated. There is no USB ports near bedside tables for phone charging so it is very inconvenient. The staffs were nice and helpful. Breakfast choices are good but quality is like 4 stars hotel.

6

chi kuen

9 Apr 2025

·

Stayed 2 nights

the interior design is too old fashion.

8

Taku

19 Feb 2025

·

Stayed 2 nights

The quality is the same as other Shangri-La hotels, so there is no problem with the luxury and cleanliness. I think it's the elevator noise, but the sound of machinery moving echoes quite loudly inside the room.

10

Shirley

11 Oct 2024

·

Stayed 1 night

Room is spacious and location is good!😊

10

Bernardino Paulo

9 Feb 2026

·

Stayed 2 nights

客房夠大，職員服務好，地點方便。

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8

Belinda

3 Apr 2025

·

Stayed 2 nights

We stayed 2 nights at Shangri-la. The room is spacious, but a bit dated. Overall an enjoyable stay with good breakfast.

8

Danny

10 Dec 2025

·

Stayed 5 nights

一切都還算有水準，不過服務上比較欠缺彈性，在其他五星級飯店（例如萬麗）通常知道是商務客人，有時候會允許延遲退房，但香格里拉就比較一板一眼，堅持要付費才可以，這點不是很滿意。早餐的選擇不是太多，比較一成不變，以五星級酒店的等級來看，非常普通。水果的品質沒有到位。另外，我在深圳住過這麼多家五星級酒店，唯獨香格里拉的床讓我睡得腰痠背痛。感覺床太硬了還是怎麼樣？總之我睡得很不舒服，我的 Apple Watch 也反應了我的睡眠品質。下次應該不會再選香格里拉了。

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Service

Service is widely praised as friendly, helpful and accommodating, with some efficient check ins and proactive assistance. However, a minority report delayed room readiness, uneven concierge or front desk interactions, and limited English communication.

Related guest reviews

10

Edmond

29 Jul 2025

·

Stayed 1 night

All the staff in this hotel are extremely helpful and polite. I was in the elevator greeted by some staff of the hotel. They went above and beyond, greeted me and offered to help me with the luggage from the elevator to the lobby. You truly feel welcomed by the staff and the culture of this hotel.

10

Lorraine

5 Jan 2026

·

Stayed 2 nights

The staff are great. Very helpful and attentive. Check in was so efficient. Special shout to Holden at front desk who got my husband an extra bed. And Cherry at the lounge who helped us to book the lights tickets.

8

mei sze cinderella

23 Feb 2026

·

Stayed 1 night

整潔，舒適。前台接待處Mr Wang very good service and very polite, nice.

10

Julia

8 Nov 2025

·

Stayed 2 nights

The hotel is upscale. The staff are great. The breakfast buffet offers a lot of varieties of food. It’s convenient to subway and high speed trains. I need to check out later and they were very accommodating All in all, a great stay. From California, US

8

Michael

22 Mar 2025

·

Stayed 3 nights

The checkin staff could do with better customer service skills. Would expect a better standard from ShangriLa. A bit disappointed.

2

Antonio

25 Apr 2025

·

Stayed 3 nights

Check in time was supposed to be 2pm and we could not check in until 5:30 pm Simply because they had no rooms cleaned available. Rooms stinks, carpets full of stains everywhere. Hotel staff can hardly speak any English with makes it very inconvenient. Horrible experience. Do not recommend

6

Yun Kit

21 Apr 2025

·

Stayed 1 night

Tbh, pretty disappointed compared to the same stars hotels in SZ, overall, it gives me the impression that the hotel is trying every bit to cut cost.. The front office staff are just less trained, we were never greeted or even given directions to the hotel’s lift after check in, or never asked about our stay when we checked out (for sure, I would have named a few things) And I don’t expect a 4-5 star hotel had to wait until pretty much everything at the area “gone” before refilling, and this was 10am at breakfast. There were just so many disappointments. And I don’t believe the room we were given to have a 45m sq ft. While the location is perfect. I do not recommend this hotel, you can get much better value elsewhere.

8

mei sze cinderella

6 Feb 2026

·

Stayed 1 night

客房舒適潔淨。職員有禮貌，敏銳。枱前check in有位叫Wang, 聽到我朋友同我講的需要，他已做妥，good.

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6

Dorothy

29 Nov 2025

·

Stayed 2 nights

Poor front office staff, she said if I want to secure a room, given I have made my reservation, I should pay the previous night to hold the room. Thou all I am requesting is a connecting room and checking in at 2pm.

6

Miodrag

30 Dec 2025

·

Stayed 2 nights

Rooms were not ready until 4:00 PM, luggage delivered 1 hour later to a different room belongingbto someone else, staff does not speak english, concierge not knowledgable and not helpful at all

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Location

Consistently praised for a central Futian location beside metro and high speed rail, and within walking distance of Coco Park, malls and dining. Convenient for travel to Hong Kong and city sightseeing.

Related guest reviews

10

Jacqueline

21 Apr 2025

·

Wonderful location.

8

Milos

7 Dec 2025

·

Stayed 1 night

Clean room, big size but old fashion… no power socket next to bed…. Lobby huge and very nice… staff friendly.. location best in Shenzhen.. in financial district with many restaurants and shops on walkind distance… Would stay there again

10

Victor

14 Jan 2025

·

Stayed 2 nights

It’s next to a metro and railway station. Excellent location near the civic center

10

Fang Wei

4 May 2025

·

Stayed 2 nights

beautiful hotel conveniently located besides Shenzhen Futian High Speed Rail station for easy access to Hong Kong (West Kowloon HSR station. HSR train journey is only 20mins). Also less Coco Park Mall with lots of great restaurants and shopping is only 7mins walk away. Shopping Park Subway station is also very nearby. Cant find a better location

8

Chin kiang

31 May 2024

·

Stayed 3 nights

The hotel is very well located in the middle of the city, close to the subway and train station .. easy to get around, plenty of eateries to choose from. Recommended for short stay..

10

Ming-Hsun

27 Apr 2025

·

Stayed 2 nights

Great location. Walking distance to shopping malls and train station. I would definitely stay here again for next trade show.

10

Daw Wee

13 Sept 2025

·

Stayed 4 nights

The hotel boasts an excellent location, within walking distance of the underground shopping city link. It is conveniently situated right beside Shenzhen’s tallest building, making it easy to find and a great landmark reference. The staff are warm and welcoming, providing attentive service throughout the stay. The hotel’s restaurant also serves delicious food, offering a satisfying dining experience without the need to step outside.

10

Lien siang

20 Sept 2025

·

Stayed 2 nights

great location. walking distance to cocopark. train station just next to it. friendly and helpful staff.

10

Yan

3 Jun 2025

·

Stayed 1 night

great location, close to many attractions, very friendly staff, spacious rooms in the center of the city.

10

YIU KEUNG ANDY

22 Feb 2025

·

Stayed 1 night

位置十分好，附近有大型商場，購物飲食10分方便。房間寬敞整潔性價比10分高。

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Dining

Breakfast is commonly described as tasty, with good variety; the club lounge and on site restaurant meals are enjoyed. Some guests felt breakfast quality or replenishment was average for a five star.

Related guest reviews

10

Luhling

17 Oct 2025

·

Stayed 3 nights

餐廳服務好、早餐棒。員工主動、暖心。

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8

Kylie

4 Oct 2025

·

Stayed 1 night

Hotel room was very clean but the condition of room is dated. There is no USB ports near bedside tables for phone charging so it is very inconvenient. The staffs were nice and helpful. Breakfast choices are good but quality is like 4 stars hotel.

10

Julia

8 Nov 2025

·

Stayed 2 nights

The hotel is upscale. The staff are great. The breakfast buffet offers a lot of varieties of food. It’s convenient to subway and high speed trains. I need to check out later and they were very accommodating All in all, a great stay. From California, US

10

Daw Wee

13 Sept 2025

·

Stayed 4 nights

The hotel boasts an excellent location, within walking distance of the underground shopping city link. It is conveniently situated right beside Shenzhen’s tallest building, making it easy to find and a great landmark reference. The staff are warm and welcoming, providing attentive service throughout the stay. The hotel’s restaurant also serves delicious food, offering a satisfying dining experience without the need to step outside.

10

Ji Young

5 Jan 2026

·

Stayed 2 nights

Clean, friendly staff, breakfast is good

10

WING NEI

13 Dec 2025

·

Stayed 1 night

一進入酒店便看到佈置華麗的大堂，充滿聖誕氣氛，前台職員親切有禮，笑容滿面，我們的國語不靈光，他立刻轉用用流利英語和我們溝通，十分貼心，酒店房間非常之寬敞舒適，設施完善，酒店還供應茶點和早餐，十分豐富，今次的住宿留下了美好的印象，也是下次住宿首選！

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10

YUN

7 Nov 2024

·

Stayed 2 nights

Very nice hotel with excellent stuffs services. Room is very space and clean. Breakfast with lots of choices. Serve very well, Will come back again,

10

Fredrik

6 Jan 2026

·

Stayed 4 nights

I had a room with the club benefits. Very good food and drinks. Used the fantastic gym.

8

Danny

10 Dec 2025

·

Stayed 5 nights

一切都還算有水準，不過服務上比較欠缺彈性，在其他五星級飯店（例如萬麗）通常知道是商務客人，有時候會允許延遲退房，但香格里拉就比較一板一眼，堅持要付費才可以，這點不是很滿意。早餐的選擇不是太多，比較一成不變，以五星級酒店的等級來看，非常普通。水果的品質沒有到位。另外，我在深圳住過這麼多家五星級酒店，唯獨香格里拉的床讓我睡得腰痠背痛。感覺床太硬了還是怎麼樣？總之我睡得很不舒服，我的 Apple Watch 也反應了我的睡眠品質。下次應該不會再選香格里拉了。

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10

Bryan

19 Oct 2025

·

Stayed 2 nights

Breakfast was high-end, tasty, and just enough.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $187	9 $181	10 $210	11 $206	12 $193	13 $243	14 $243
15 $299	16 $861	17 $861	18 $861	19 $861	20 $191	21 $199
22 $182	23 $205	24 $208	25 $207	26 $209	27 $207	28 $207
29 $191	30 $217

Su	Mo	Tu	We	Th	Fr	Sa
		1 $223	2 $223	3 $210	4 $216	5 $213
6 $189	7 $209	8 $207	9 $207	10 $197	11 $213	12 $213
13 $183	14 $205	15 $213	16 $210	17 $212	18 $209	19 $213
20 $189	21 $205	22 $213	23 $213	24 $215	25 $224	26 $215
27 $188	28 $209	29 $209	30 $207	31 $215

Futian Shangri-La, Shenzhen

Prices for Futian Shangri-La, Shenzhen

Monthly average prices

About this property

Location

Room options

Horizon Club, Club Room, 1 King Bed

Deluxe Room, 1 King Bed, City View

Horizon Club, Premier Room, 2 Twin Beds

Horizon Club, Club Room, 2 Twin Beds

Executive Suite, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds

Horizon Club, Premier Room, 1 King Bed

Guest reviews of Futian Shangri-La, Shenzhen

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Futian Shangri-La, Shenzhen

Prices for upcoming dates