Plum North Melbourne

The check in via an app was a bit unsettling (wondering if it wont work) but admittedly it did work on the day. Arrived to find the laundry unusable as someone had broken the door handle off. The shower head falls down completely at times, we were lucky we didnt get knocked out by it. Fridge froze all the food we'd brought so we had to throw half of it out. Air con wasnt working well, has a mind of its own. Apart from that it was a clean place and plenty of room. Otherwise the interior was nice

Keyless entry Comfortable bed Spacious though dining area was cold, because heater was in bedroom instead of lounge room Shower was good Nobody on property theyre all in Carlton Washing machine goes Dryer does not Samsung smart tv

This property does not have a lift so I had to drag my suitcase up a flight of stairs. The room I was given was dusty, the TV did not work because it had the wrong power cord and the toilet was broken. When I spoke to management on the phone (not onsite btw) they were unapologetic and expected me to wait for repairs until next day! They moved me to a smaller room where the roadworks outside kept me awake. I had to wait outside for thirty minutes for someone to drop a new key because their electronic app to open the door did not work. I cannot recommend anything about this accommodation. Avoid it!

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.

세탁기, 냉장고 새것으로 교환이 필요해 보인다.

Overall property was great for price however overall the room needed a deep clean with the shower being mouldy and thick dust on windows. Off street parking was close, easily accessible and free. The communication is shocking with instructions being different to what is actually required. Instructions need to be updated.

I liked the property, close to the tram, easy walking to and from it. The location is great. I don't know if the doona was washed before I used it. There were some stains on it.

It had an odour and the walls were very thin.

very spacious and clean all round was perfect will come back again

I requested early check in a day in advance, which was approved over the phone. When I arrived at the apartment, I was told it wasn’t ready and to come back an hour later. When I returned, the room still was not clean. There was rubbish and ants crawling around. The previous guests had also left chewed up gum on the bedside table.

Older unit in reasonable condition however rodent faeces was found in the sofa bed, which whilst advertised was not made up with bedding. The button on the toilet cistern is not fixed in place, there are paint splashes on the clear screen in the bathroom, the bathroom door is misaligned and does not shut properly and the shower screen needs cleaning. Deleting and re-downloading the app to gain electronic entry to the room/unit was not ideal at 130 am and if you number the room 15 B in the documentation please have 15B on the room. I won’t be staying there again

Water leak on entry to the property.

The title of the property is misleading. Whilst it claims that the apartments are serviced- this is not true- we stayed for 5 nights and the apartment was untouched throughout that time. Definitely no daily housekeeping was carried out and toiletries etc were never topped up. Also the 24/7 service desk is again not true. We arrived at the place at around 6.30pm and there weren't any staff on site. We had to negotiate a lock box that we only achieved with help from some other people staying there Our stay was complicated as prior to arriving in Melbourne I received a text message (which I suspected was spam as it did not address me by name), telling us to go to 16 Arden Street, whereas all of our booking information said we were staying at Swanston Street. We were only given one key, which caused some issues on the days that we visited different locations The apartment was none too clean and the couch had white stains all over it. In addition, there were no instructions on how to use the television, the dishwasher or the heater and really no information about where the laundry was or luggage storage etc. Before going on holiday we are careful to choose places that fit our needs and it is disappointing and unfair when the information provided is incorrect as we are elderly.

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work

Overall property was great for price however overall the room needed a deep clean with the shower being mouldy and thick dust on windows. Off street parking was close, easily accessible and free. The communication is shocking with instructions being different to what is actually required. Instructions need to be updated.

It was dirty

Apartment was on second floor. Window is stuck open so very noisy from traffice an tram. Unable to use heater and tv as battieries flat in controller.

It had an odour and the walls were very thin.

very spacious and clean all round was perfect will come back again

The apartment was spacious, the bed was comfortable, the shower was terrific and the location in North Melbourne was handy and close to public transport. The kitchen was functional and seemed to be well equipped, but I didn't use it much. I was in a groundfloor apartment which was close to the road and footpath, so it was a little noisy at times. I was grateful for the bars over the windows which helped me feel secure. There was an ironing board, but no iron, and a hairdryer with a foreign plug, so I couldn't use that. Overall, not bad and I might stay again but possibly in a different apartment.

Room was suitable for the stay but quite dated. Had an outdoor area that looks like it hasn’t been cleaned in a while. We were there for 4 days and no replenishing of amenities. Door didn’t close and some guy turned up unannounced to check on the place.

The check in via an app was a bit unsettling (wondering if it wont work) but admittedly it did work on the day. Arrived to find the laundry unusable as someone had broken the door handle off. The shower head falls down completely at times, we were lucky we didnt get knocked out by it. Fridge froze all the food we'd brought so we had to throw half of it out. Air con wasnt working well, has a mind of its own. Apart from that it was a clean place and plenty of room. Otherwise the interior was nice

Keyless entry Comfortable bed Spacious though dining area was cold, because heater was in bedroom instead of lounge room Shower was good Nobody on property theyre all in Carlton Washing machine goes Dryer does not Samsung smart tv

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.

Clean room . Very comfortable

I am sorry but a I cannot recommend due to the inconvenient check in process (in Carlton, not North Melbourne) and very noisy position with tram and road noise. The room was large but tired with leaking fridge and AC did not work. TV was small and poorly installed on the wall.

Great location and value for money, spacious apartment style accommodation and seamless mobile app entry system. Would definitely stay again!

No information on booking that reception is at another location in Melbourne. Phone number on door not answered. App is used to access room, app works intermittently. If one of our party was not already in room we would not have been able to access. Something had leaked in room (shower? fridge? AC? sink?), more than half of the carpet was soaking wet. Room smelled very strongly of mold and damp. Not recommended.

Could not access the property and there is no one to call. A total waste of money

I requested early check in a day in advance, which was approved over the phone. When I arrived at the apartment, I was told it wasn’t ready and to come back an hour later. When I returned, the room still was not clean. There was rubbish and ants crawling around. The previous guests had also left chewed up gum on the bedside table.

This property does not have a lift so I had to drag my suitcase up a flight of stairs. The room I was given was dusty, the TV did not work because it had the wrong power cord and the toilet was broken. When I spoke to management on the phone (not onsite btw) they were unapologetic and expected me to wait for repairs until next day! They moved me to a smaller room where the roadworks outside kept me awake. I had to wait outside for thirty minutes for someone to drop a new key because their electronic app to open the door did not work. I cannot recommend anything about this accommodation. Avoid it!

The water pressure is excellent. Trams are straight across the road. The reverse air conditioner is excellent with out it you would freeze, One thing that is lacking, the ability to have a number of keys to the accommodation. Plum ask you to download an app however they can only have one phone number, not good when one is in hospital and needs their mobile to stay in contact with love ones and the spouse not being able to have access due to one number rule. Very frustrating.

Older unit in reasonable condition however rodent faeces was found in the sofa bed, which whilst advertised was not made up with bedding. The button on the toilet cistern is not fixed in place, there are paint splashes on the clear screen in the bathroom, the bathroom door is misaligned and does not shut properly and the shower screen needs cleaning. Deleting and re-downloading the app to gain electronic entry to the room/unit was not ideal at 130 am and if you number the room 15 B in the documentation please have 15B on the room. I won’t be staying there again

The title of the property is misleading. Whilst it claims that the apartments are serviced- this is not true- we stayed for 5 nights and the apartment was untouched throughout that time. Definitely no daily housekeeping was carried out and toiletries etc were never topped up. Also the 24/7 service desk is again not true. We arrived at the place at around 6.30pm and there weren't any staff on site. We had to negotiate a lock box that we only achieved with help from some other people staying there Our stay was complicated as prior to arriving in Melbourne I received a text message (which I suspected was spam as it did not address me by name), telling us to go to 16 Arden Street, whereas all of our booking information said we were staying at Swanston Street. We were only given one key, which caused some issues on the days that we visited different locations The apartment was none too clean and the couch had white stains all over it. In addition, there were no instructions on how to use the television, the dishwasher or the heater and really no information about where the laundry was or luggage storage etc. Before going on holiday we are careful to choose places that fit our needs and it is disappointing and unfair when the information provided is incorrect as we are elderly.

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work

Not being familiar with no reception and having to use phone to enter for late arrival, gentleman in charge was extremely helpful and we accessed our room easily.

Plum Apartments (North Melb) was the ideal spot for a short stay in Melbourne. Easy to get to and from the CBD, walking distance to shops, trams stops right outside and quiet neighbourhood. Some down sides to the place; unserviced toilet (I wasn’t notified about this upon arrival) - the refill tube/float/valves in the toilet tank were broken and a plastic straw was fitted under the float rod to stop it from over flowing. so you’d have to manually refill the tank to flush every time. Other than that, everything was fine and comfortable

I liked the property, close to the tram, easy walking to and from it. The location is great. I don't know if the doona was washed before I used it. There were some stains on it.

Great location and value for money, spacious apartment style accommodation and seamless mobile app entry system. Would definitely stay again!

The apartment was spacious, the bed was comfortable, the shower was terrific and the location in North Melbourne was handy and close to public transport. The kitchen was functional and seemed to be well equipped, but I didn't use it much. I was in a groundfloor apartment which was close to the road and footpath, so it was a little noisy at times. I was grateful for the bars over the windows which helped me feel secure. There was an ironing board, but no iron, and a hairdryer with a foreign plug, so I couldn't use that. Overall, not bad and I might stay again but possibly in a different apartment.

Great location

The water pressure is excellent. Trams are straight across the road. The reverse air conditioner is excellent with out it you would freeze, One thing that is lacking, the ability to have a number of keys to the accommodation. Plum ask you to download an app however they can only have one phone number, not good when one is in hospital and needs their mobile to stay in contact with love ones and the spouse not being able to have access due to one number rule. Very frustrating.

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.

perfect for someone visiting melbourne for the first time

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work

I am sorry but a I cannot recommend due to the inconvenient check in process (in Carlton, not North Melbourne) and very noisy position with tram and road noise. The room was large but tired with leaking fridge and AC did not work. TV was small and poorly installed on the wall.