Cala de Mar Resort & Spa Ixtapa

Todo excelente

Hotel Cala de Mar es, simplemente, espectacular desde el primer momento. Desde la llegada, la experiencia es impecable: te reciben con una calidez genuina que te hace sentir bienvenido de inmediato. Todo el personal es increíblemente amable, siempre atento y con una sonrisa, cuidando cada detalle sin ser invasivos. Las instalaciones están en perfecto estado, todo se siente cuidado, elegante y bien pensado. La habitación es una maravilla: impecable, cómoda y con una vista que vale completamente la pena. La alberca privada es otro nivel; la hemos disfrutado muchísimo y hace que la experiencia sea aún más especial, al grado de que no quieres salir del cuarto. De verdad estamos súper contentos con la estadía. Cada día nos sorprenden con algún detalle, lo cual habla del nivel de atención y dedicación que tienen con sus huéspedes. El servicio, honestamente, no puede ser mejor. Sin duda, una experiencia 10 de 10. Un lugar al que seguro regresamos.

The most amazing resort! The rooms, the property, the amenities, the staff.... all amazing

We just finished our stay at Cala de Mar. The positives were the property itself (the location, the design of the building, the layout of the suite, the patio, the plunge pool, and the incredible views from every part of the hotel [even the gym!]) and the amazing staff (the response to requests was speedy quick and each staff member was very friendly, kind, and helpful). The negatives were the supplementary costs. My husband and our four friends all felt that the cost for food and beverages far exceeded the quality that was provided. We thought that either the quality and variety of food options would need to significantly improve to justify the cost, or the pricing would have to drop by at least half to justify what was being offered. The pricing of food items was a lot higher than what we pay for comparable items in the US or Canada. Our American friends also noted that they spent the equivalent of $70 USD for a tube of sunscreen at the resort (?). The pricing of the return airport transfer was also way overpriced. We were quoted 6400 pesos for that service, which comes out to $500 CND (!). Our friends signed up to use that service only to discover that they were put into a regular cab at the airport and were sent on their way. A regular cab should only cost 600 pesos (about $47 CND) each way. So it should have been 1200 pesos for a return service in a regular cab. Rectifying these elements would definitely push this property’s rating up to a guaranteed 5 stars.

This is a beautiful hotel and a beautiful location. Staff was amazing and very helpful. We did have a few issues of which management and the personal assistant fixed right away. There were some issue with the plunge pool and it emptied out three days in a row, but each time I was able to get them to fix it before we even need to use it. There was also a leak in the bathroom, which was quite substantial at one . but was at the end of our state and was resolved before we left. one item that could not be fixed and just a note for fellow travelers room number 18 beautiful Hirsch floor however you will hear pump noise for about 9 AM to 7 PM from the main pool pump which is below. Not ideal by any means, especially if you’re out on the balcony. Also, the plunge pool in room 18 is not in the sun although it’s always warm outside so it was very refreshing to literally get in and out the food at the restaurant was great a good variety the smoothies and the wellness shots were my favorite. This is a great place to stay if you want to be away from it all. Proximity to play Linda is walkable or rideable on bicycles, but not if you don’t wanna sweat getting there. Ixtapa and zihua are both pretty close for shopping and eating. Zihua is a $15-$20 cab ride each way, but definitely worth it to spend there for the day. We will definitely come back here in the future.