Name: Hilton Garden Inn Des Moines/Urbandale
Address: 8600 Northpark Dr, Johnston, Iowa, United States of America, Johnston, Iowa, US
Price range: $107–$205 per night
Rating: 8.83

What guests think

At Hilton Garden Inn Des Moines/Urbandale, guests frequently highlight clean rooms and welcoming service, along with a convenient, quiet location near the interstate and dining. Check-in is often smooth and staff interactions are helpful.

Rooms are generally comfortable and quiet, though some feel dated, cramped, or dim, and a few report maintenance issues such as weak shower pressure, finicky toilets, or nonworking in-room items. Facilities draw mixed feedback: recurring renovations and a frequently closed hot tub, occasional bar or restaurant closures, and easy, free parking. Breakfast quality earns praise, but it is not complimentary and some guests consider the price high. Expect a convenient, clean base, but verify renovation impacts and amenity availability before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent renovations and maintenance leave amenities mixed: the hot tub is often out of service and parts of the lobby, restaurant, or bar have been closed at times; parking is easy and free.

Related guest reviews

6

Li-Wen

Dec 26, 2024

·

Stayed 1 night

Construction in the lobby area. Very dusty. The check in staff was very cold, arrogant, and not friendly.

10

Roch

Aug 4, 2024

·

Stayed 1 night

Hot tub was closed. Great stay though.

10

Debra

Apr 27, 2025

·

Stayed 1 night

Easy check-in/out. Rooms clean, good location, easy parking.

6

Judith

Sep 23, 2024

·

Stayed 1 night

We picked this hotel because of it having a hot tub. Needless to say hot tub not up and running and it does not mention this when booking reservation.

6

Millie

Sep 27, 2024

·

Stayed 1 night

Due to a mixup in the reservation, (my fault) we stayed in the last room available, which was a King Suite. I felt for the price ($240) that it was nothing special and there wasn't even a free breakfast offered. Half of the Lobby was closed, due to renovations and the Hot Tub was not in service.

4

Cindy

Sep 22, 2024

·

Stayed 1 night

Not impressed with this property for the price we paid on a Saturday. The hot tub was not working. The lobby was undergoing renovation and a mess. Our room was very basic and dated. There was a charge for breakfast. Our view was the worst view I’ve ever had in a hotel. It is below. There was a weird locked closet in the room. Just not impressed.

8

Ronald

Jun 16, 2024

·

Stayed 2 nights

Could not believe bar was not open on a Saturday evening, and the two guys that checked me in, not real friendly. I checked in on Friday evening

10

Primalton

Aug 13, 2024

·

Stayed 2 nights

Hot tub was out of service. Otherwise no complaints.

8

Paul

Aug 15, 2023

·

Stayed 1 night

We specifically picked this hotel based on price and the fact that it had a hot tub. When we checked in and went to the pool area the hot tub was drained and had a maintenance sign on it. There should be a way to make note of this before someone relies on the listing.

8

Peggy

Sep 18, 2024

·

Stayed 1 night

The lobby was being remodeled and the restaurant was closed. The room was nice. It was a little pricey, considering the restaurant being closed, and the lobby remodel.

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Cleanliness

Many reviews praise overall cleanliness of rooms and public areas, but a few note issues like dirty bathroom floors/showers, lingering odors, mold, or occasional pests.

Related guest reviews

6

Deme

May 30, 2025

·

Stayed 3 nights

Room had bugs/cockroaches. Had to be moved to a new room.

4

Bruce

Sep 20, 2025

·

Stayed 1 night

Bathroom outlet did not work! Bathroom floor and shower floor were dirty

8

Sandy

Jun 5, 2023

·

Stayed 5 nights

The hotel was fine, overall but a bit pricey for “what you get.” There were several long strands of black hair on the bathroom floor, which makes one wonder about cleanliness. The view of the HVAC was disappointing. The hotel was fine and close to family so convenient

10

Debra

Apr 27, 2025

·

Stayed 1 night

Easy check-in/out. Rooms clean, good location, easy parking.

6

sarah

Jun 30, 2024

·

Stayed 1 night

Check in was easy. We were given water bottles. Our room was clean but we noticed mold in the bathroom. No exhaust fan in the bathroom. Complimentary coffee but breakfast is a charge. For a Hilton I felt the place had run- down areas .

10

Marian

Jul 8, 2024

·

Stayed 2 nights

Very comfortable and clean. Quiet also.

10

Terence

Aug 21, 2025

·

Stayed 1 night

My stay was wonderful once I drove into the parking lot. The premises was clean and the entrance was very welcoming! Check-in was smooth and the team member behind the desk was very knowledgeable and courteous. Pleasent too! The hotel room was very impressive and wonderful! I enjoyed my stay and will return!

10

Christine

Jul 7, 2025

·

Stayed 3 nights

The room was nice, nothing special. I was surprised that breakfast was an extra charge. The elevators were a bit clunky and smelled of urine, like someone had taken a leak in them. The hallway on the 2nd floor smelled of frying meat in the evening.

10

Alejandro

Dec 8, 2023

·

Just wanted to let you know about my recent stay at this hotel. The rooms were spotless and the showers were fantastic. I had such a great experience overall. I'll definitely be choosing this hotel again on my next visit. Highly recommended!

10

Sharanya

Oct 20, 2025

·

Stayed 1 night

Nice clean hotel

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Rooms

Rooms are generally comfortable and quiet, though several guests found layouts small or dated, suites dark or cramped, and mattresses sometimes too firm; views can be poor in some rooms.

Related guest reviews

6

Bret

May 18, 2025

·

Stayed 2 nights

The hotel and staff were very nice. Unfortunately my room did not measure up. Dimly lit, cramped, and unlike all the photos. The shower stall was very narrow and my shoulders barely fit. I do t remember my last visit being like this.

10

Lori

Aug 4, 2025

·

Stayed 2 nights

Really nice hotel, our only complaints would be the bed was not very comfortable and not enough coffee in the room. Great location, food establishments close by and a really quiet property. Would stay here again.

10

Dale

Aug 12, 2024

·

Stayed 1 night

Front desk and breakfast staff were excellent. Super comfortable bed and clean. Would stay again Oh Texas roadhouse next door < also excellent >

8

Renee

Aug 1, 2023

·

Stayed 1 night

We had a nice room with two comfortable queen beds. I had three children with me and selected this hotel as it looked nice and had good reviews, however the pool did not meet my expectations. It was very small and not updated recently. It started at 3 ft. deep and ended at 4.6 feet. With about 7 kids playing it did lot leave a lot of room for playing in the water. Disappointing and expensive Ted more as the room was not cheap.

10

Walter

Sep 22, 2025

·

Stayed 2 nights

Close enough to everything, but isolated from city noise.. Heard the police sirens only once!

4

Cindy

Sep 22, 2024

·

Stayed 1 night

Not impressed with this property for the price we paid on a Saturday. The hot tub was not working. The lobby was undergoing renovation and a mess. Our room was very basic and dated. There was a charge for breakfast. Our view was the worst view I’ve ever had in a hotel. It is below. There was a weird locked closet in the room. Just not impressed.

10

Marian

Jul 8, 2024

·

Stayed 2 nights

Very comfortable and clean. Quiet also.

10

Leslie A

Aug 12, 2025

·

Stayed 1 night

Stayed here for a night and it was terrific. Breakfast was 8.95 and delish. Oatmeal was super with all the fixings and coffee yummy. Serving staff were a delight! Thrilled for 1.75/load to do some laundry-been on road two weeks. Bed comfy. Parking free and easy. Next to Texas Roadhouse. Shower good. WIFI worked (last hotel it did not) So highly recommend

6

scot

Jul 8, 2024

·

Stayed 5 nights

I chose a 1 bedroom suite. The room was definitely not worth it. The living room was dark and unwelcoming. There was no window or rug; and only one piece of artwork on a corner wall. Definitely not a room we wanted to spend time in. The bedroom portion, down a narrow hallway, was extremely small with one tiny window that did not provide light to the living room. The “king” size bed was more like a queen. The left side of the bed didn’t have a full size nightstand; and had no plugs to charge devices. Overall, I’d never book a suite in this hotel again. I’ll be going back to The Hampton Inn across the highway… In addition the hot was out of order the entire visit; and the banquet doors were not locked at night; so anyone could have simply walked into the property.

8

Andrea

Dec 12, 2022

·

Stayed 2 nights

The property and surrounding area are great. The staff was courteous and helpful. The room we were given was a slightly odd shaped for a king sized bed and the bathroom was very small. It was very clean though and cozy.

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Service

Staff are widely described as friendly, helpful, and efficient, with smooth check-ins and assistance resolving issues; however, some guests experienced unfriendly interactions, slow room readiness, or unhelpful responses.

Related guest reviews

6

Li-Wen

Dec 26, 2024

·

Stayed 1 night

Construction in the lobby area. Very dusty. The check in staff was very cold, arrogant, and not friendly.

10

Marilyn

Aug 29, 2024

·

Stayed 1 night

I am impressed with the personal care I received. I had a mix up with the reservations. They contacted me to straighten it out. The person at the front desk was very friendly when we checked in. This is my second time staying there, and I will do it again.

10

Christin

Sep 13, 2024

·

Stayed 1 night

Had a problem with our booking , Staff managed very well and was able to check us in within a reasonable time

10

Dawn

Mar 17, 2023

·

Stayed 3 nights

After a very hectic day of travel and many delays, I was greeted by someone at the desk that was fast, efficient and friendly to get me to my room to be able to get settled and good rest before having to go to class the next day. Everything was very clean and updated and quiet. There were also many choices close by for meals and they have a nice breakfast every morning. I would definitely stay again.

10

Terence

Aug 21, 2025

·

Stayed 1 night

My stay was wonderful once I drove into the parking lot. The premises was clean and the entrance was very welcoming! Check-in was smooth and the team member behind the desk was very knowledgeable and courteous. Pleasent too! The hotel room was very impressive and wonderful! I enjoyed my stay and will return!

10

Leslie A

Aug 12, 2025

·

Stayed 1 night

Stayed here for a night and it was terrific. Breakfast was 8.95 and delish. Oatmeal was super with all the fixings and coffee yummy. Serving staff were a delight! Thrilled for 1.75/load to do some laundry-been on road two weeks. Bed comfy. Parking free and easy. Next to Texas Roadhouse. Shower good. WIFI worked (last hotel it did not) So highly recommend

10

Tamara

Aug 2, 2023

·

Stayed 3 nights

I had a great experience here. The staff were all friendly and helpful. Would definitely recommend!!

8

Ronald

Jun 16, 2024

·

Stayed 2 nights

Could not believe bar was not open on a Saturday evening, and the two guys that checked me in, not real friendly. I checked in on Friday evening

10

Andrea

Aug 3, 2025

·

Stayed 1 night

I left my IPhone charger in the room. The hotel contacted me and offered to mail it to me. Since I was returning the following week, they held it until my return. Very nice people

4

Jessica

Apr 17, 2023

·

Stayed 2 nights

Would’ve been impressed, except they had me wait for over an hour for a room after check in time so check in was at 3, didn’t get my room till after 4, and manager wanted to say it was due to allowing early check-ins, one then don’t allow that, not my problem but others were getting their room who had come after me so yeah not very impressed with this Hilton! And when I came to pool area the next day, around 7ish, the pool was a disaster, clothes (no more available pool towels), towels everywhere, someones shoes. They hadn’t cleaned the pool up from the night before!

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Location

Convenient and quiet location with easy interstate access and restaurants nearby, including options across the street.

Related guest reviews

10

Shirley

Oct 17, 2023

·

Stayed 3 nights

Nice location

8

Shawna

Jun 11, 2024

·

Stayed 1 night

Convenient with restaurant across the street

10

Debra

Apr 27, 2025

·

Stayed 1 night

Easy check-in/out. Rooms clean, good location, easy parking.

10

Walter

Sep 22, 2025

·

Stayed 2 nights

Close enough to everything, but isolated from city noise.. Heard the police sirens only once!

10

Leslie A

Aug 12, 2025

·

Stayed 1 night

Stayed here for a night and it was terrific. Breakfast was 8.95 and delish. Oatmeal was super with all the fixings and coffee yummy. Serving staff were a delight! Thrilled for 1.75/load to do some laundry-been on road two weeks. Bed comfy. Parking free and easy. Next to Texas Roadhouse. Shower good. WIFI worked (last hotel it did not) So highly recommend

10

Robin

Jan 9, 2023

·

Stayed 19,358 nights

Great location

8

Steven

Jul 31, 2025

·

Stayed 1 night

Liked the safe and comfortable feel along with the location of property

10

Kathy

Aug 23, 2024

·

Stayed 2 nights

It is easy to find right off the interstate, clean, friendly staff and great breakfast options.

10

Brandon

Jun 7, 2023

·

Love staying at any Hilton Garden Inn and this one was no different. Plus, awesome restaurant with plenty of beer on tap immediately across the street.

10

Paul

Jul 8, 2024

·

Stayed 2 nights

We love this hotel. Excellent breakfast, great staff, the room is superb. Plenty of space in the bathroom for counter toiletries. Easy parking and plenty of restaurants, and easy on off interstates.

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Dining

Breakfast is well reviewed for taste and options, but it is not complimentary and some consider it pricey; occasional closures of the restaurant/bar occurred during renovations.

Related guest reviews

10

Martha

Jan 1, 2023

·

Stayed 19,357 nights

No complimentary breakfast

10

Rod

Aug 15, 2025

·

Stayed 1 night

Typical Hilton, clean, quiet, great breakfast!

10

Angela

Sep 5, 2025

·

Stayed 2 nights

The breakfast was great I loved the freshly made pancakes.

10

Kaylee

Mar 1, 2024

·

Stayed 2 nights

Friendly staff, convenient location, room was clean. Only thing that would’ve made it better is if they offered free breakfast. But there are options within minutes of the hotel if you don’t want to spend the $9-$13pp.

10

Leslie A

Aug 12, 2025

·

Stayed 1 night

Stayed here for a night and it was terrific. Breakfast was 8.95 and delish. Oatmeal was super with all the fixings and coffee yummy. Serving staff were a delight! Thrilled for 1.75/load to do some laundry-been on road two weeks. Bed comfy. Parking free and easy. Next to Texas Roadhouse. Shower good. WIFI worked (last hotel it did not) So highly recommend

10

christian

Aug 16, 2024

·

Stayed 1 night

Very clean. Excellent staff great breakfast

10

Christine

Jul 7, 2025

·

Stayed 3 nights

The room was nice, nothing special. I was surprised that breakfast was an extra charge. The elevators were a bit clunky and smelled of urine, like someone had taken a leak in them. The hallway on the 2nd floor smelled of frying meat in the evening.

8

Peggy

Sep 18, 2024

·

Stayed 1 night

The lobby was being remodeled and the restaurant was closed. The room was nice. It was a little pricey, considering the restaurant being closed, and the lobby remodel.

6

robert

Aug 2, 2025

·

Stayed 1 night

Too expensive breakfast.

10

Paul

Jul 8, 2024

·

Stayed 2 nights

We love this hotel. Excellent breakfast, great staff, the room is superb. Plenty of space in the bathroom for counter toiletries. Easy parking and plenty of restaurants, and easy on off interstates.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$109
March	$100
April	$130
May	$127
June	$133
July	$142
August	$160
September	$129
October	$123
November	$118
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $141	9 $121	10 $133	11 $131	12 $131
13 $121	14 $178	15 $178	16 $181	17 $140	18 $134	19 $181
20 $118	21 $128	22 $135	23 $130	24 $128	25 $189	26 $178
27 $119	28 $205	29 $189	30 $158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $121	3 $137
4 $107	5 $134	6 $139	7 $133	8 $115	9 $115	10 $118
11 $110	12 $163	13 $179	14 $128	15 $117	16 $115	17 $120
18 $115	19 $137	20 $187	21 $137	22 $115	23 $116	24 $127
25 $110	26 $120	27 $120	28 $148	29 $116	30 $117	31 $122

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Monthly average prices

About this property

Location

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What guests think

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