Name: City Express By Marriott Freeport
Address: 1060 Riverside DR, Freeport, Illinois, United States of America, Freeport, Illinois, US
Price range: $99–$197 per night
Rating: 7.93

What guests think

At Baymont by Wyndham Freeport, guests frequently praise the friendly, accommodating staff and decent value, but many note aging facilities with dirty or worn carpets, ongoing renovations, and recurring maintenance issues that affect convenience and first impressions.

Cleanliness is mixed: many rooms are fine, but hallway carpets, lingering odors, and occasional bugs or stains are reported. Facilities see frequent disruptions, including pool closures, elevator outages, and key card or door lock problems. Rooms are generally comfortable but dated, and breakfast ranges from satisfying with hot options to just average. Expect friendly service with trade-offs in upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is frequently closed, elevators have been out of service at times, and key cards or door locks can fail; construction or remodeling has also been noted.

Related guest reviews

10

Mike and Judy

Oct 5, 2025

·

Stayed 3 nights

Need to fix keys

6

Trudy

Jul 21, 2025

·

Stayed 1 night

Not bad, but not good, carpets in entry and hallways stained. Elevator stopped working. Our refrigerator was leaking so there was a mold spot on carpet under the door. The check in lady programmed our key cards to the wrong room. Breakfast was ok. Pool was clean overall.

6

Corissa

Nov 8, 2025

·

Stayed 2 nights

Pool was closed other than that wonderful.

8

Kimberly

Jun 10, 2023

·

Stayed 4 nights

The staff is always so friendly here. The breakfast was good, too. The only issues we had were with parking. You want to get a spot early, or the semis will have them all taken. Overall, a great place to stay!

2

Michelle Marie

Oct 2, 2025

·

Stayed 2 nights

The key cards for doors would stop working constantly. The staff said they were going to be getting new ones. Bugs in the rooms and staff said they were beetles and nothing they could do about it. Rooms were run down, carpet stained, tub/shower stain. It was one of the worst experiences I had at a hotel.

8

Christine

Sep 11, 2025

·

Stayed 4 nights

It was a very convenient location for our day trips. I didnt give 5 stars as we didnt have key cards as card maker wasn't working and there was construction on the building.

10

Ruben

Sep 1, 2023

·

Stayed 1 night

Nice place to stay with the elevator needs to be worked on

6

James

Sep 1, 2025

·

Stayed 3 nights

Property in bad shape. Room ceiling was falling, curtains had holes, carpets stained badly. Sink sprayed water all over, pool not working, coffee machine not working.

8

Jeffrey

Aug 29, 2023

·

Stayed 2 nights

Room was clean . Place was relatively quiet . Elevators were out of service and faucets in hot tub leaked a steady stream of water .

6

David

Aug 18, 2025

·

Stayed 2 nights

Stay was good other than the construction on the building and the door to the room needing pushed hard to close and the outside door closest to my room not unlocking to get back inside.

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Cleanliness

Feedback is inconsistent: several guests found rooms clean, but many cite stained and dirty hallway carpets, lingering odors, and occasional bugs, hair, or mold. Housekeeping quality varies between stays.

Related guest reviews

6

Christopher

Mar 4, 2025

·

Stayed 3 nights

Just please be aware that there’s black mold in your sink stoppers…

6

Sabrina

Jun 3, 2025

·

Stayed 1 night

Getting a hold of the front desk was challenging. The outside property itself was good however, the room was a bit dirty. I was not impressed. I would probably not stay at this location again.

2

Karla

Aug 31, 2025

·

Stayed 1 night

It was advertised as having a pool and hot tub. When we arrive at full of under maintenance and there was no hot tub to be found. The redolent smell of marijuana permeated through the elevator and hallway. Inside the room, there were suspicious stains all over the floor. Some more big and some more small, but all of them were absolutely disgusting. Short dark hair was found on the bed. My husband is old and I have long red hair. You can figure that out Sherlock. Then in the morning the smell of marijuana was so strong we could smell it in our room and we were not the one smoking it. We both said we would’ve been better off sleeping in our Jeep. Wyndham should be ashamed to have their name on this particular hotel.

4

Rebecca

Aug 28, 2024

·

Stayed 1 night

The carpets were stained everywhere. The bedding skirt was stained. The toilet wasn’t fully cleaned in the bathroom, and there was multiple spots in the bathroom that hadn’t been cleaned. I would have cancelled and stayed elsewhere but everywhere was booked. It was so disgusting, that I thought I had to check for bed bugs. Luckily there were none. Would not recommend.

8

Marilyn

Aug 18, 2025

·

Stayed 2 nights

The dirtiest hallway carpets I have ever seen in a hotel. The room itself was clean and comfortable. Breakfast was good but heavy on carbs.

10

Sue

Jul 5, 2024

·

Stayed 1 night

The staff was amazing. Very friendly and welcoming. The cleanliness was awful. We found stains on our bedding, and bugs in our room. We were told there were no extra pillows. We were looking for extra for my grandson.

4

Nina

Aug 10, 2025

·

Stayed 2 nights

In need of renovation , and deep cleaning

8

Janet

Nov 1, 2025

·

Stayed 1 night

Had i not made my reservation ahead of time and saw the condition of the carpets first, I probably would have not checked in. If our room wasn't clean when we opened the room door, i would have left. It appears the hall/stair carpets have never been cleaned and/or vacuumed rarely. My first impression was not a good one.

6

Jerry

Apr 23, 2025

·

Stayed 1 night

Someone tried to get into our room at midnight. scary. Worst thing was the dirty stuff around the edges of the room. Also you should teach the cleaning staff how to make beds so a person doesn’t have t strip it down to the bottom sheet to be able to get in.

2

Tracy

Nov 29, 2024

·

Stayed 1 night

Shower was dirty. Bathroom floor dirty. Trash can liner in bathroom not changed, still had a tobacco pouch in it. Another tobacco pouch behind nightstand. Room smelled funny. Hotel also assigned two room numbers to our reservation, and we had people trying to enter our room. Hallway on second floor was freezing, heat not on. Window in our room was left open therefore it was freezing.

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Rooms

Rooms are dated with worn furnishings and carpets, and some have damp or musty odors or small bathrooms. Beds are often comfortable, but pillows divide opinion and noise can occur near elevators or mechanical areas.

Related guest reviews

8

Jodie

Feb 28, 2025

·

Stayed 2 nights

The beds were very comfortable. Comfort and cleanliness are my top priority. This room could have been cleaner. There was a lot of wear and tear on the carpet, desk chair, bathroom walls and carpet. The desk chair had rips on the seat material. The bathroom wall behind the door was dirty. There were no washcloths which seemed kind of odd to me. There were plenty of bath towels and hand towels. The shower was clean, water pressure good.

8

Scott

Sep 16, 2024

·

Stayed 1 night

Comfortable bed, room smelled funny and small bathroom. But I would stay again.

6

Cheryl

May 19, 2025

·

Stayed 2 nights

Unfortunately I was in a room by the elevator so there was quite a bit of noise.

10

Cheri

Oct 14, 2024

·

Stayed 1 night

Comfortable

6

Patricia

Dec 3, 2023

·

Stayed 4 nights

The age is showing a little at this hotel. Our room was comfortable, but the bathroom was a bit small. We had a room by the “mechanical room” and there was a noisy machine that cycled on and off, disrupting my sleep. The sitting chair had worn arms. The pillows definitely needed to be updated. There’s were no fresh linens for 2 days, so we had to go to the desk to ask for towels on the 2nd day (we stayed 4 nights.) Otherwise it satisfied our need for rest while visiting family.

4

Ann

Jul 15, 2025

·

Stayed 1 night

After checking in to the first room, I noticed an issue with the bedding and overall location of the room as it was in the back by the parking lot where construction workers were grilling and playing loud music. I informed Karen at the front desk and she moved me to another room where it was cleaner and less noisy.

8

Jose Manuel

Feb 17, 2025

·

Stayed 1 night

The room was in good condition and clean. Some flaws; we had the Jacuzzi room, the switch panel was to close to button so it would get stuck. Could still use the jets though so not a big issue. I would say that's about it, everything else a great and the additions of the soaps and shampoos in the room.

2

Jay

Jul 8, 2025

·

Stayed 1 night

The bed was too soft, almost broken down. Small square pillows that were uncomfortable. Outdated Jacuzzi tub that wasn't necessary. Better bathrooms at roadside rest stops. If it says, by Wyndham, pay a little more for a better stay.

6

Wendy

Nov 25, 2023

·

Stayed 2 nights

I expected a little better quality from Baymont so I was a bit disappointed with the condition of the room. The beds were very comfortable but the pillows left much to be desired. There were things that showed much wear and the carpet was in need of replacement. Breakfast was adequate but nothing fancy. It is a better hotel than some in the area for the price.

6

Basil

May 4, 2025

·

Stayed 2 nights

It has a motel feel but it was ok. I felt comfortable for the most part. The competing hotel, Country Inn and Suites, appeared to be better choice though. The pool was too cold in this hotel. Breakfast was great. The location was close to my event but two minutes more to be by food and shopping would have made the Country Inn a better option for me

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with quick problem solving at the desk. A few guests reported slow or poor communication and, in one case, unresolved refund issues.

Related guest reviews

10

Richard

May 19, 2024

·

Stayed 2 nights

Check in was quick and easy. Lamar, the hostess was friendly and very congenial. The room was clean, the beds were comfortable and firm. The bathroom was clean and a tiny bit small but functional and good water pressure. I gave a 4 star rating only because the carpets are showing some wear but they were clean. The breakfast was very good with the usual standard fare plus, waffles, gravy, biscuits, scrambled eggs and sausages. I would recommend this location to friends.

6

Sabrina

Jun 3, 2025

·

Stayed 1 night

Getting a hold of the front desk was challenging. The outside property itself was good however, the room was a bit dirty. I was not impressed. I would probably not stay at this location again.

10

Sandra

Sep 30, 2024

·

Stayed 1 night

Staff was friendly and knowledgeable... Room was well stocked... liked have Dove Soap & shampoo/cream rinse... (Not that cheap stuff) Country area but close to town...I would stay again...

10

Takayla

Sep 16, 2025

·

Stayed 9 nights

Very grateful for the staff . And all their hard work .

6

Robin

Jun 28, 2024

·

Stayed 1 night

I parked right in front and walked in - and the front desk clerk was on the phone taking a reservation. Clearly, she saw me and my car. She was busy taking a rez - totally cool - I've worked a front desk - lots to do! What was weird was never getting any sort of smile, acknowledgement of my arrival and/or vague head nod that I was guest, ready to check in. What became weirder - and this lady behind the desk was quite nice on the phone and doing a good job - but it almost felt like she was extending the phone call on purpose and making me wait longer. I know that sounds crazy but the longer she obviously avoided me and then kept talking and talking and talking to this person... it was just odd that not once did she stop to acknowledge me in any way, wink or say hello....and made me wait for 15 minutes to check in. I was exhausted from being on the road all day and it just did not feel welcoming whatsoever. I would have thought, at some point - perhaps 10 minutes in - that she would have said, 'hey, can I please put you on hold for a minute (while you check your spam, find a pen, ask your husband questions, etc.) because I have a guest that just walked in." Now - when she finally did welcome me, she was kind and good at her job - and she kinda/sorta, not really apologized because I'm sure she could see I was somewhat annoyed. I was tired - road weary - and clearly not in my best moment but just even a HELLO and a smile would have gone a long way to helping my patience level.

2

Cara

Sep 30, 2025

·

Stayed 1 night

Our stay at Baymont Inn & Suites Freeport, IL on September 20, 2025, was a complete disaster. Our reserved suite had no running water, and the replacement room was in poor, unsanitary condition. The General Manager, Candice, was consistently unprofessional and dishonest. Refunds promised were partially issued and then disappeared, and repeated requests for her supervisor’s contact were ignored. She repeatedly shifted blame to third-party booking platforms and renovations instead of taking responsibility. This experience was stressful, costly, and completely mishandled. I cannot recommend this property under this management, and I hope corporate takes immediate action to prevent future guests from enduring the same treatment.

10

Hailey

Jul 29, 2024

·

Stayed 1 night

Alexis was fantastic with our check in process, she was the best! We had an amazing time at Baymont and we can’t wait to come back in the very near future.

10

julie

Oct 23, 2025

·

Stayed 1 night

I loved this place. All the little extras got my attention. Very clean. A little surprise of a little duck sitting in bathroom. Loved the seasonal creamers available for coffee. Breakfast was hot and there was a variety. Staff were great.

10

Maria

Jun 10, 2024

·

Stayed 3 nights

I liked how helpful and caring LaMay was. I have a hard time walking and use a motorized wheelchair and I went outside to smoke a cigarette and I was coming in and she came out and helped by holding the doors open so I could get in easy.

10

Jennifer

Jun 5, 2025

·

Stayed 2 nights

Awesome staff!!!!

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Location

Convenient for highway access, day trips, and nearby nature or bike paths, with generally quiet surroundings. Dining and shopping may require a short drive.

Related guest reviews

10

Hester L.

Jun 1, 2024

·

Stayed 2 nights

Near a beautiful natural area but easy driving distance to downtown

8

William

Aug 1, 2025

·

Stayed 1 night

Property was clean and close to highway.

10

David

May 31, 2023

·

Stayed 1 night

Right odd bike path. Pleasant staff Clean rooms.

10

Mark

May 15, 2024

·

Stayed 2 nights

Convenient and easy access for traveling. Great staff.

8

Christine

Sep 11, 2025

·

Stayed 4 nights

It was a very convenient location for our day trips. I didnt give 5 stars as we didnt have key cards as card maker wasn't working and there was construction on the building.

10

Jeffrey

Feb 21, 2023

·

Stayed 1 night

good location

6

Basil

May 4, 2025

·

Stayed 2 nights

It has a motel feel but it was ok. I felt comfortable for the most part. The competing hotel, Country Inn and Suites, appeared to be better choice though. The pool was too cold in this hotel. Breakfast was great. The location was close to my event but two minutes more to be by food and shopping would have made the Country Inn a better option for me

8

Charles

Apr 24, 2023

·

Stayed 1 night

The location was convenient for the locations we needed to get to.

8

Jayzelle

Sep 23, 2023

·

Stayed 1 night

It’s quiet, convenient and near my workplace.

8

Margaret

Sep 19, 2023

·

Stayed 1 night

we were going to a reunion in Orangevill and it was the closest place we could find that was a good clean hotel.

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Dining

Breakfast is generally considered good with hot items and, at times, early service for hunters, though some found it basic or lacking. There were isolated problems such as a broken coffee machine and one report of moldy biscuits.

Related guest reviews

4

Todd

Jan 7, 2023

·

CONS: Toilet was slow draining. When i reported to front desk they handed me a plunger. Not enough electrical outlets accessible by beds so if you have CPAPs you may have to unplug the clock. No USB outlets at all, so bring your own chargers. The biscuits at breakfast were moldy. Pool not working. Nearest restaurant & groceries 2 miles away, drug store 1 mile. Would not recommend for more than 1 night stay. This used to be a much nicer hotel. PROS: Free Hot coffee 24/7. $1 sodas available at check in desk.

10

Elizabeth

Jul 14, 2025

·

Stayed 3 nights

We had a good stay with decent breakfast choices.

10

Richard

May 19, 2024

·

Stayed 2 nights

Check in was quick and easy. Lamar, the hostess was friendly and very congenial. The room was clean, the beds were comfortable and firm. The bathroom was clean and a tiny bit small but functional and good water pressure. I gave a 4 star rating only because the carpets are showing some wear but they were clean. The breakfast was very good with the usual standard fare plus, waffles, gravy, biscuits, scrambled eggs and sausages. I would recommend this location to friends.

8

Marilyn

Aug 18, 2025

·

Stayed 2 nights

The dirtiest hallway carpets I have ever seen in a hotel. The room itself was clean and comfortable. Breakfast was good but heavy on carbs.

10

Ryan

Jan 28, 2024

·

Stayed 1 night

Our stay was extremely nice, the room was very clean and comfortable, also great service and this hotel caters to hunters which I love, they will do breakfast and coffee earlier than normal for the hunters on hunting trips which makes me give this hotel staff and service an 8 out of 5 stars lol absolutely amazing hotel!!!!!!

10

amy

Jan 1, 2026

·

Stayed 1 night

The room was clean, the desk woman was very nice. The breakfast offering was very nice with many good choices.

6

James

Sep 1, 2025

·

Stayed 3 nights

Property in bad shape. Room ceiling was falling, curtains had holes, carpets stained badly. Sink sprayed water all over, pool not working, coffee machine not working.

10

julie

Oct 23, 2025

·

Stayed 1 night

I loved this place. All the little extras got my attention. Very clean. A little surprise of a little duck sitting in bathroom. Loved the seasonal creamers available for coffee. Breakfast was hot and there was a variety. Staff were great.

6

Gary

Jul 29, 2024

·

Stayed 2 nights

Breakfast was lacking

8

Robert

Nov 12, 2024

·

Stayed 3 nights

Great value. Nice breakfast. Secure. Helpful with our needs. Comfortable beds. Room condition was very good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$86
March	$89
April	$93
May	$103
June	$121
July	$118
August	$116
September	$113
October	$109
November	$89
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $151	3 $153
4 $114	5 $118	6 $112	7 $111	8 $112	9 $188	10 $197
11 $118	12 $118	13 $113	14 $99	15 $114	16 $147	17 $188
18 $118	19 $113	20 $119	21 $102	22 $119	23 $134	24 $135
25 $119	26 $119	27 $119	28 $119	29 $102	30 $134	31 $158

City Express By Marriott Freeport

Prices for City Express By Marriott Freeport

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 Queen Bed

Studio, 1 King Bed with Sofa Bed

Room, 2 Double Beds

Guest reviews of City Express By Marriott Freeport

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about City Express By Marriott Freeport

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $110	23 $120	24 $122	25 $174	26 $152
27 $114	28 $114	29 $114	30 $116