Best Western Sea World - Lackland AFB NW Hotel & Suites

Came into our first night with an unclean bed, hair from the previous client was still in the bed. We requested for a housekeeper to cheap change the sheets. They said the housekeepers were out for the day. So we requested someone else change it or a new equal room. They said they could do neither because there was no equal suite available. We almost left due to this. The only employee at the time said she would change the bedsheets herself but returned to only say “I don’t see a problem with the bed and no hair on the sheets. Did you take a picture of it?” So you’re telling me I’m lying?? I would’ve been fine with the stay if only I didn’t come to find a nasty used bed. We went upstairs to show her ourselves and behold, there it was. Hair in the sheets and even a dirty floor with potato chips still by the couch!! We even offered to help her change the bed sheets if she didn’t know how to. We just wanted fresh linen. One time she even said “Idk where the fresh linen is….” Horrible experience. They couldn’t care less about their job, nor the cleanliness of the rooms. Check your rooms if you stay here.

Helpful staff and good breakfast!

Let's start before I even checked in I went into use the restroom in the lobby and it was so disgusting and nasty toilet paper was everywhere at the trash can was overflowing second check into the hotel come to find out I'm having to make the pull-out couch bed up myself cuz it is not made up second I realized the door didn't close unless we forwarded tight so it didn't close right behind us it would get stuck on the carpet and still be cracked open mind you I had a child with me one years old second the sink in the restroom did not drain took hours for water to go down in it third did not have any kind of soap in there to wash our hands with third the toilet paper was rough that it gave us rashes we have to go and buy toilet paper to use to protect our private areas for females another thing trash from my understanding I was told by a staff there that if I set trash outside that I could get charged $50 for setting trash out okay so what else am I supposed to do with the trash when you only have two little trash cans in there with just two trash bags what else am I supposed to do with the trash I'm not going to let it just sit up and pile up in my room and smell okay mind you that mind you the reason why y'all say we couldn't set the trash out because of the carpet that didn't even matter because the fact that job building was so hot that we were sweating on the elevators and in the hallways and the list can go on with the amount of problems there on that property Best Wester

I reported torn cushion from the sofa bed, it was never changed (send picture of it to the manager). Last morning the noise from roof work was insane very early. Never got room service cleaning during my stay. I had to go down for towels and empty trash on cans that were on hallway. There was no shampoo or body wash, bottles were empty. No toner to print in office area.

Room was clean. Front staff couldn’t answer my question about the room. And the front lobby smelled.