Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 27 per day. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served for a fee of approximately EUR 28 per person. Breakfast hours are from 7:00 AM to 10:30 AM on weekdays and from 7:00 AM to 11:00 AM on weekends.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional features may include accessible bathrooms.

Where is the hotel located in relation to key attractions?

The hotel is situated in Madrid Centro, just a 3-minute walk from Comillas Pontifical University and a 6-minute walk from Liria Palace. It is approximately 0.5 miles from Gran Via and Parque del Oeste.

Are children allowed to stay at the hotel?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Madrid Marriott Hotel Princesa Plaza

What guests think

Across recent reviews, Madrid Marriott Hotel Princesa Plaza earns strong praise for spacious, newly renovated rooms, friendly staff, and a convenient location near metro links, shops, and Gran Via, in a safe, quiet neighborhood, ideal for exploring.

Guests often highlight very clean, comfortable rooms with modern bathrooms and useful amenities. Common issues include slow check-in/out queues, temporary closure of the pool and gym, construction noise, elevator bottlenecks, and intermittent air-conditioning or maintenance problems. Breakfast is widely liked for variety, though some report lukewarm hot dishes, coffee machine queues, or high cost. Expect a modern, comfortable stay with great access, plus some renovation-related limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Renovated common areas feel modern, and there is on-site parking. Many reviews note the gym and pool were closed or unavailable during renovations, and construction impacted some areas.

Related guest reviews

8

Greg

11 Mar 2025

·

Stayed 3 nights

The property as under reconstruction . The Gym was unavailable. Otherwise good

6

Radu

3 Jul 2025

·

Stayed 3 nights

Hotel description is not accurate. Hotel has no pool , no sauna and no.gym. The email I received after booking didn't mentiom not having any. "In the upcoming weeks, we will be making improvements to our facilities and working diligently to minimize any inconvenience. We appreciate your understanding in advance". They should be specific.

8

Christine

2 Jan 2025

·

Stayed 5 nights

The staff were very friendly and extremely helpful. Due to the location of the hotel is a good starting point to the sights of Madrid, e.g. temple of debot, royal palace is within walking distance. We had booked the hotel because according to the description there is a gym and an indoor pool available. Upon check-in we were informed that these facilities, which are provided by a third party provider, are closed as they have been under investigation for about 2 weeks and therefore both the gym and the indoor pool are closed. It would have been nice if we had been informed of this beforehand. Das

10

Pauline

6 Aug 2025

·

Stayed 8 nights

Séjour de 8 nuits. Hotel propre, à 2 minutes du metro et pres de la rue Gran Via. Quartier sécuritaire. La chambre était spacieuse et propre. Seul bemol, les informations de l’hôtel mentionne une piscine mais il n’y en a pas. Sinon tout était parfait

Translate

10

Giovanna

9 Feb 2025

·

Stayed 2 nights

Great location great hotel Rooms are big and very comfortable. There were refurbishments being carried out in hotel which did Not allow us to use the gym facilities. Other than that it was a great stay ! Ah and very good cocktail bar !

10

Miroslav

27 Dec 2024

·

Stayed 4 nights

Hotel really nicely renovated. The rooms are clean and fresh. The staff very nice and polite! The only thing I would call out is parking, the advantage is that there is plenty of spots since the parking is shared with the adjoining shopping mall and its practically never full. The only confusing thing about the parking is that the sign to the hotel parking area was labeled as "full" (completo) all the time, which was a bit confusing upon arrival. The hotel parking area was under the construction and a bit messy, not a greatest first imression. The bellman can help with re-parking the car if needed or if full.

8

Julia

31 Mar 2025

·

Stayed 4 nights

A lovely hotel in a great location, good to transport links. The only Downside is the building work which means no swimming pool at the moment and we were woken at 7.45 on Saturday morning to the noise of banging.

8

Denis

10 Aug 2025

·

Stayed 6 nights

Attention, il n'y a pas de piscine. Grosse déception surtout que c'est écrit à plusieurs endroits. Mais très bon hôtel dans son ensemble.

Translate

4

Antony

24 Jan 2025

·

Stayed 3 nights

All fine except the gym and swimming pool had seemingly been closed down a couple of days before we arrived - licensing issue. We decided to move to another hotel -

8

Michelle

12 Jan 2025

·

Stayed 4 nights

I like the location. Hotel was kept very clean. Did not like that it did not have a gym.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Guests frequently describe the hotel and rooms as very clean. A few reported housekeeping gaps or odors in specific rooms.

Related guest reviews

6

Okoko

27 Oct 2025

·

Stayed 5 nights

The room cleaners required to be prompted and reminded to clean the room. Bed sheets and towels not changed everyday. Staff were polite and professional. Air conditioning was ok.

6

Andreas

4 May 2025

·

Stayed 4 nights

Our room had a nice view and a good size. The problem was the cleaning, nails on the floor and the bathroom smelled cat pee. Complained about it but, the smell did not disappeared.

10

Danny Henricus Marie

31 Oct 2025

·

Stayed 3 nights

Wij voelden ons onmiddellijk thuis op een veilige en propere plaats waar we ontzettend goed ontvangen werden en onze kamer dadelijk ter beschikking hadden. Een dikke pluim aan het personeel.

Translate

10

Dibar

10 Mar 2025

·

Stayed 2 nights

Wonderful hotel and very clean and well maintained.

10

Pellumb

2 Nov 2025

·

Stayed 3 nights

Excellent stay. The hotel staff was courteous and professional. The room was spacious and clean. Room featured great amenities like a mini fridge, shampoo and conditioner, hair dryer, tv. The bed was comfortable and clean. The location was in a quiet neighborhood and not far from the city center by an easy metro ride. Overall I highly recommend this hotel. I actually am adding it to my list to try and book here next time my wife and I visit Madrid.

10

Maria

2 Nov 2025

·

Stayed 3 nights

Excellent location, clean and excellent attention

10

Patricia

2 Nov 2025

·

Stayed 3 nights

Limpieza, ubicación, todo excelente!!

Translate

10

Christoffer

19 Oct 2025

·

Stayed 3 nights

Rent i rummet

10

Juan

9 Sept 2025

·

Stayed 1 night

Clean, light and spacious facilities and rooms.

10

MARIA SALETE

27 Jan 2026

·

Stayed 3 nights

Hotel impecável e maravilhoso! Tudo muito limpo, arrumado, café da manhã sensacional e toda a equipe muito atenciosa. Recomendo 100% e com certeza voltarei mais vezes.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with useful amenities and family-friendly layouts. Recurring issues include AC performance, minor maintenance faults, and occasional noise from nearby works.

Related guest reviews

10

Sue

10 Dec 2025

·

Stayed 3 nights

The room was fab…had all the toiletries, dressing gown and slippers. The staff were polite, and helpful. There was a large choice of food at breakfast… the only downside was that the hot part of the breakfast wasn’t hot enough.

10

Lee

11 Jul 2025

·

Stayed 4 nights

Beautifully renovated property in a great location. Large rooms with a desk and large sofa. Beautiful bathrooms. It did switch to being a Marriot while I stayed which definitely reduces the luxury vibe a bit.

10

Jesus

4 Apr 2025

·

Stayed 4 nights

Locación muy buenax limpia y segura con acceso al metro a poca distancia.

Translate

8

navneet

11 Nov 2025

·

Stayed 4 nights

The hotel has an incredibly friendly atmosphere. Very impressive lobby area with comfortable seating, sofas chairs and tables in all the convenient areas. Includes a separate bar area, with an outer spacious, glass enclosed area for nicer weather. Staff were fantastic. Breakfast on the 1st floor offered a great choice of hot and cold food for all. The room itself was very clean with modern bathroom. However, one snag was the fan wasn’t working, hence the 4*. Someone mentioned the hotel gave 5* vibes.

8

Lizie

4 Jun 2025

·

Stayed 1 night

The property was fully renovated and very clean, which made the stay comfortable. There were serious issues with the air conditioning in the rooms. It kept turning off, was hard to control, and didn’t cool the room properly. We were very uncomfortable due to the heat.

10

Elías

25 Jun 2025

·

Stayed 2 nights

The space of the room. It is bigger than europes hotels.

10

Amy

10 Jul 2025

·

Stayed 1 night

The hotel was wonderful. Everything new and clean. The rooms were clean and comfortable and spacious. Loved the place

8

Luke

28 Nov 2024

·

Stayed 2 nights

Very nice room and looks recently renovated although some teething issues - laminate flooring was bowing when walking in the room

10

Katy

14 Dec 2025

·

Stayed 2 nights

Modern, spacious room, perfect for traveling as a family.

10

Olivier

29 Dec 2025

·

Stayed 3 nights

Very comforyable, nice locationnear Argüeles station.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely considered friendly and helpful. Several guests experienced slow check-in/out and occasional communication or follow-through issues.

Related guest reviews

8

Julie

1 Mar 2025

·

Stayed 1 night

The location is great. Large contemporary hotel. Our room was spacious and clean. But no luggage racks. We set our suitcases on the floor. We were only there for a night so we’re not using the closets. Staff at check in and out were friendly. However during check in our daughter was in the lobby by our luggage waiting for us to check in and the lobby “guard” approached her asking her questions that were uncomfortable like she didn’t belong there. She’s 25, not a child and were we only 10 feet away from her at the counter.

4

Angel

25 Jul 2025

·

Stayed 5 nights

Check in took like 35 mins. They dont know what they are doing. Check out was terrible as well

6

REGINA

21 Feb 2026

·

Stayed 1 night

O hotel e bom Porem como fiz check in e check out 2 vezes pois sai e entrei Ficamos muito tempo na recepcao numa fila grande E muita gente reclamando da demora no atendimento Nao sei se o sistema e ruim Ou qual o problema de ser tao demorado Chegaram a servir agua para qiem estava na fila No dia seguinte quando saimos para passear vimos qie a fila comtinuava cheia

Translate

8

German

29 Apr 2025

·

Stayed 3 nights

The restaurant for breakfast was outstanding. Service was impecable. Everyone smiles and all of them are attentive. The buffet is ready for any one or any diet. Front desk and bar area everyone was helpful.

8

ilies

1 Jan 2026

·

Stayed 3 nights

the breakfast was basic, we asked the room service twice for water and this water never come, no possibility to have extra bed for a 8 years old girl, at 8 a.m. they start with the jackhammer it means impossible to sleep more... for the rest we enjoyed the staying

6

Angel

25 Jul 2025

·

Check in and check out are too slow. They seemed like the didnt know what they were doing

10

Ashley

7 May 2025

·

Stayed 4 nights

Check-in was fast and easy and they made sure that I had a room with a great view. I also appreciated the door man that always stood by the entrance door to the hotel. I felt safe and really appreciated that extra touch!

2

Juan Pablo

10 Nov 2024

·

Stayed 3 nights

The location, facilities, food, and front desk service were excellent. Unfortunately, the bellboy was a disappointment to our stay at the hotel. His irreverent, aggressive, and threatening manner was a disgrace to the hotel.

6

Emma Lou

1 Dec 2025

·

Stayed 7 nights

The staff that keeps the hotel shining and bright should be commended. Their work ethic is truly amazing. Anything that is requested is gotten immediately. The beds are comfortable and the coverlet adds an extra bonus. Some color in the rooms could be added to enhance the beauty of the living space. The breakfast staff are professional and extremely hard working. The choices of food options could be varied from day to day. The hotel is a little ways from the heart of the city but you can walk or take public transportation. The area of concern that we experienced was with the receptionists. The check in procedure was too long. I signed many documents which were not explained. It appeared that most of the documents along with giving my credit card were to avoid the nonpayment of any items that I received while we were there…room service, etc…I had three conversations with 3 different receptionists that we would be leaving early and needed a cab for 4:30 am and a breakfast box prepared for us. All three said it would be taken care of. The cab was there but no breakfast box. All three receptionists just ignored the problem until I stated that we paid for breakfast and would need to compensated. Finally one of them went to the kitchen and brought two small boxes with three pieces of fruit and a bottle of water. I asked again to be compensated for breakfast. One of the receptionists said that he would email his supervisor. We are still waiting to be contacted.

10

Michel

13 Jun 2025

·

Stayed 2 nights

Spacious room, comfortable bed, and a very convenient location—close to shops, restaurants, and metro access. The staff was helpful and check-in was smooth. A solid choice for exploring Madrid comfortably.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient base by Argüelles metro, close to shops and within walking distance of Gran Via and major sights; the area feels safe and quiet. Some note it’s slightly away from the busiest center but very well connected.

Related guest reviews

8

Nathalie

31 May 2025

·

Stayed 4 nights

Hôtel très bien situé, avec une station de métro à 2 mns. Bel hôtel calme avec une grande chambre très propre. Quartier très agréable permettant d'accéder facilement à tous les principaux sites.

Translate

10

Pauline

6 Aug 2025

·

Stayed 8 nights

Séjour de 8 nuits. Hotel propre, à 2 minutes du metro et pres de la rue Gran Via. Quartier sécuritaire. La chambre était spacieuse et propre. Seul bemol, les informations de l’hôtel mentionne une piscine mais il n’y en a pas. Sinon tout était parfait

Translate

10

Juan-Carlos

9 May 2025

·

Stayed 2 nights

New , great location , very helpful staff and excellent breakfast buffet It is 2-5 min to either a bus station, metro or princes avenue heading to gran via avenue

10

Gabriel

24 Feb 2025

·

Stayed 4 nights

Excellent location, near bus stop and metro station.

10

Jose De Jesus Romero

8 Nov 2025

·

Stayed 5 nights

Excellent location, walking distance to Gran Via and from there we walked to Plaza Espana, La Plaza, Palacio Real etc. Bus station, Metro is close by.. farther away is the train station Atocha. Our room smelt clean, you can open the windows for a nice breeze, breakfast had many options, food was good and fresh. Everyone was courteous and helpful. We would definitely stay at Marriot on our next trip!

10

Eric

13 Nov 2024

·

Stayed 3 nights

The Princesa Plaza is very well located near shopping and parks. The bed was very comfortable and the employees are friendly and helpful.

10

Bob

31 May 2025

·

Stayed 3 nights

Near the city center yet located in quite area

10

Alejandro

16 Jun 2025

·

Stayed 3 nights

Property has been fully upgraded, location is great, staff is very friendly

10

Chris

12 Nov 2024

·

Stayed 1 night

Great property, 10 minute walk to Gran Via.

10

Danielle

16 Feb 2026

·

Stayed 3 nights

El hotel es absolutamente perfecto, el equipo es muy atento y servicial. Además, las instalaciones son excelentes, la cama y la ducha son estupendas, el desayuno es espectacular y en todo momento están a disposición de los huéspedes. La ubicación también es excelente, está cerca de todo: tiendas, supermercados, y además hay metro y autobuses justo al lado, lo que facilita mucho la movilidad. Es perfecto. Lo recomiendo totalmente y volveré siempre. Grafias por todo

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality. Some guests mention lukewarm hot dishes, coffee machine queues, slow service at times, or high price.

Related guest reviews

10

Sue

10 Dec 2025

·

Stayed 3 nights

The room was fab…had all the toiletries, dressing gown and slippers. The staff were polite, and helpful. There was a large choice of food at breakfast… the only downside was that the hot part of the breakfast wasn’t hot enough.

10

Michael

25 Nov 2025

·

Stayed 3 nights

Very extensive breakfast options on the buffet. Large room with city view. Quick checkin.

10

Carlos

6 Jan 2025

·

Stayed 7 nights

This property is very well located. There’s a Metro entrance just at the corner of the street (1 minute apart) from which you can go to almost anywhere. You can buy a 10-rides Metro card for around $7. Finally, the continental breakfast is amazing, a lot of variety, and the food is delicious and fresh. Unforgettable experience.

10

Elizabeth

16 Jul 2025

·

Stayed 4 nights

Muy buen servicio, el buffet del desayuno delicioso, muy variado y de buena calidad

Translate

10

José

6 Aug 2025

·

Stayed 3 nights

Muy buen hotel, con excelente ubicación. No probamos el desayuno bufete. Un día cenamos ligero y la comida bien pero el servicio lento.

Translate

10

Nadeya Floripes De

13 Jul 2025

·

Stayed 7 nights

If you’re debating about getting the breakfast, just do it! So good and so many options. The area of the hotel is close to everything. Staff is super helpful and friendly.

10

Renata

26 Oct 2025

·

Stayed 2 nights

Excelente hotel. Reformado, moderno. Tivemos um problema com o ar condicionado do nosso quarto que não estava funcionando e como compensação, o hotel nos ofereceu café da manhã como cortesia, o que achei legal da parte deles. O café era maravilhoso, havia cafés de capsulas nespresso e churros san gines.

Translate

10

Theodore

20 Jul 2025

·

Stayed 2 nights

Great breakfast

10

Waleska

30 Jul 2025

·

Stayed 2 nights

Nos encantó nuestra estadía y el hotel está nuevo, con supermercados cerca, así cómo el Metro y buses. Lo único que no nos gustó fue el trato en el bar del hotel. Uno de los bartenders parecía como si no quería servirnos. Fur sumamente desagradable. Fuera de esto, recibimos muy buen trato.

Translate

8

Gary

4 Nov 2025

·

Stayed 3 nights

Generally, our stay was good. The hotel buildings were clean and well-maintained; and when we had a problem with a fitting in the room, it was attended to reasonably well. We did not have many encounters with the hotel staff but when we did, they were friendly, professional and helpful. The one problem is the breakfast service. The buffet food was usually cold, because the sytems for keeping food warm did not work - not enough heat lamps etc. and the ones that were there were not switched on. Also, it should not be this hard to get a cup of coffee in the morning! We stayed for three nights and the problem was the same for three breakfast services in a row. Get more coffee machines, and get more resilient ones that do not fail at various points every single day please.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $414
4 $359	5 $701	6 $701	7 $668	8 $396	9 $365	10 $543
11 $305	12 $337	13 $406	14 $398	15 $450	16 $330	17 $310
18 $281	19 $326	20 $351	21 $421	22 $999	23	24
25	26 $788	27 $321	28 $290	29 $266	30 $271	31 $266

Su	Mo	Tu	We	Th	Fr	Sa
1 $224	2 $224	3 $353	4 $393	5 $428	6	7
8 $324	9 $252	10 $262	11 $309	12 $309	13 $262	14 $233
15 $224	16 $233	17 $262	18 $281	19 $281	20 $279	21 $260
22 $219	23 $255	24 $450	25 $312	26 $268	27 $255	28 $237
29 $204	30 $204

Madrid Marriott Hotel Princesa Plaza

About this property

Location

Room options

Superior Room, 1 King Bed, City View

Panoramic Superior Family Room, 1 King + Sofa Bed

Deluxe King Room

Superior Room, 2 Twin Beds, City View

Deluxe Twin Room

Superior Room, 1 King Bed with Sofa Bed, City View

Suite, 1 Bedroom, City View

Deluxe Family Room, 1 King + Sofa Bed

Guest reviews of Madrid Marriott Hotel Princesa Plaza

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Madrid Marriott Hotel Princesa Plaza

Prices for upcoming dates