Name: Residence Inn by Marriott Memphis Germantown
Address: 9314 Poplar Pike, Germantown, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $128–$994 per night
Rating: 7.73

What guests think

At Residence Inn Memphis Germantown, guests consistently praise friendly, attentive staff and a pleasant, safe location, while noting dated, worn areas and various maintenance issues such as sticky doors, aging fixtures, and occasional drainage or HVAC problems.

Cleanliness feedback is mixed, with dirty elevators, hallways, or courtyard areas mentioned alongside reports of clean rooms. Suites are spacious and practical with kitchenettes, but many feel outdated; multiple reviews note hard-to-open doors, uncomfortable sofa beds, and limited outlets, plus potential noise from nearby trains for light sleepers. Breakfast is generally appreciated and well managed, though a few guests felt the selection was limited. Overall, this is a functional, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some guests mention kitchenettes and an outdoor grill. Others note there is no hot tub, and one guest found the pool closed.

Related guest reviews

6

Kimberly

May 2, 2022

·

Stayed 5 nights

There were three tvs in the rooms, only two were connected which was ok because there were only two remotes. One of the bathrooms had a mismatched door handle, silver one side/brass the other, when I touched the knob the brass side fell off. One of the light shades was also broken. And there were smudges and visible dust/dirt buildup on some of the doors, walls, and trim. On the plus side, the sheets and bedding were very clean, the rooms were spacious, the double room had a living room and two bedrooms with their own bathrooms. Each room had a tv. The fireplace was a nice touch. The common areas were nice and the staff was extremely hospitable.

8

Cynthia

Jul 4, 2024

·

Stayed 1 night

Okay-dishwasher in poor condition and a dining chair was torn up. Mattress in fold out sofa in poor condition but the bed was very comfortable. Please supply More pillows. Pool was clean and towels were there which is helpful.

6

Linda

May 10, 2025

·

Stayed 1 night

The property had nice amenities. It was hard to find the entrance and there was no portico in case of rain. Hallway, elevator, and rooms were shabby. Nice area was dining and reception only.

10

Sharon

Dec 11, 2023

·

Stayed 1 night

Gas grill, kitchenette!

8

Heather

Mar 23, 2025

·

Stayed 3 nights

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

4

Shatalya

May 10, 2023

·

Stayed 5 nights

This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: several guests found dirty elevators, hallways, or courtyard areas, while many said their rooms were clean. Others mentioned dust or worn surfaces, and one guest reported a roach.

Related guest reviews

6

Kimberly

May 2, 2022

·

Stayed 5 nights

There were three tvs in the rooms, only two were connected which was ok because there were only two remotes. One of the bathrooms had a mismatched door handle, silver one side/brass the other, when I touched the knob the brass side fell off. One of the light shades was also broken. And there were smudges and visible dust/dirt buildup on some of the doors, walls, and trim. On the plus side, the sheets and bedding were very clean, the rooms were spacious, the double room had a living room and two bedrooms with their own bathrooms. Each room had a tv. The fireplace was a nice touch. The common areas were nice and the staff was extremely hospitable.

8

Phyllis

Sep 28, 2025

·

Stayed 1 night

Hall ways were dirty.

4

Sylvia

Jul 13, 2024

·

Stayed 4 nights

Filthy elevator and the view outside our room was of a filthy courtyard with trash, old air filters scattered about.

8

Alicia

Mar 21, 2025

·

Stayed 1 night

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

8

Dylan

Feb 2, 2025

·

Stayed 3 nights

Clean, spacious but a little dated

6

Linda

May 10, 2025

·

Stayed 1 night

The property had nice amenities. It was hard to find the entrance and there was no portico in case of rain. Hallway, elevator, and rooms were shabby. Nice area was dining and reception only.

10

Mark

Jul 28, 2025

·

Stayed 1 night

Great place clean and friendly staff

8

Heather

Mar 23, 2025

·

Stayed 3 nights

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

4

Shatalya

May 10, 2023

·

Stayed 5 nights

This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…

8

Stanley

Nov 20, 2025

·

Stayed 2 nights

The place was alright. We had to go to the front desk to get toilet paper as there was none in the room. The room was clean enough but the elevator was dirty.

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Rooms

Suites offer space and practicality, but many feel dated and show wear. Common issues include hard-to-open doors, uncomfortable sofa beds, drainage and hardware problems, and limited outlets, with some noting potential noise from nearby trains.

Related guest reviews

6

Dustin

Apr 15, 2024

·

Stayed 5 nights

Bathroom door was falling apart

8

Alicia

Mar 21, 2025

·

Stayed 1 night

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

8

Gerald

May 16, 2023

·

Stayed 8 nights

Doors were hard to open. A lot of guests kept their doors cracked because they were hard to get in and out of and made a lot of noise when you were able to get them open.

8

Dylan

Feb 2, 2025

·

Stayed 3 nights

Clean, spacious but a little dated

8

Cynthia

Jul 4, 2024

·

Stayed 1 night

Okay-dishwasher in poor condition and a dining chair was torn up. Mattress in fold out sofa in poor condition but the bed was very comfortable. Please supply More pillows. Pool was clean and towels were there which is helpful.

8

Heather

Mar 23, 2025

·

Stayed 3 nights

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

4

Russell

Jun 6, 2025

·

Stayed 4 nights

Disappointing to find a Marriott this run down.

8

Lisa

Feb 14, 2024

·

Stayed 1 night

The staff and service at this Residence Inn could not have been more friendly or helpful. Very impressive! My main complaint was that the hide-a-bed was terribly uncomfortable. Probably the worse sofa bed I've ever slept on. Also please provide a complete sheet set rather than just a fitted sheet. But, if you don't need to make use of the extra bed, it is a very pleasant stay.

8

Robin

Mar 9, 2025

·

Stayed 3 nights

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone! Also appreciated the desk staff and "handyman" who quickly addressed our toilet "issue". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

8

Mary Jane

Jun 3, 2023

·

Stayed 2 nights

Rooms need updating. Not enough outlets in bedrooms.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, attentive, and proactive, with standout front-desk and breakfast staff noted. A few negatives include a booking mishap and refund difficulty.

Related guest reviews

10

John

Aug 10, 2025

·

Stayed 1 night

Great staff

6

Ervin

May 3, 2025

·

Stayed 1 night

The staff was outstanding

10

Chiquita

May 12, 2025

·

Stayed 2 nights

The staff was extremely exceptional

10

Logan

Oct 19, 2022

·

Stayed 2 nights

Last Wednesday, we lost everything in a house fire. We found this hotel and stumbled in bleary eyed and in our only clothes. Karen G, at the front desk, was kind, understanding, and went out of her way to make sure we felt safe and comfortable. And when I broke down in tears, she held me in her arms with a warmth you’d never expect from a stranger. I hope someone sees this. I hope good things come to her. Thank you, Karen.

2

Daniel

Feb 17, 2025

·

Stayed 1 night

Hotels.com let me book a room that wasn’t available. We were stuck with no where to stay as all hotels were booked. Management opened a room that was out of service that didn’t have ac or heat. Terrible

10

Mark

Jul 28, 2025

·

Stayed 1 night

Great place clean and friendly staff

8

Heather

Mar 23, 2025

·

Stayed 3 nights

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

2

Dakota

Mar 24, 2025

·

Stayed 1 night

Could not get a refund

8

vickie

Sep 14, 2025

·

Stayed 1 night

The woman that checked me in was so nice.

8

Robin

Mar 9, 2025

·

Stayed 3 nights

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone! Also appreciated the desk staff and "handyman" who quickly addressed our toilet "issue". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

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AI-generated summary based on recent guest reviews

Location

Set in a pleasant, safe area and convenient for local events. Some guests had trouble finding the entrance or signage, and light sleepers may hear nearby trains.

Related guest reviews

8

Alicia

Mar 21, 2025

·

Stayed 1 night

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

10

William

Aug 11, 2023

·

Stayed 1 night

Nice area Near the golf event. Good price. Easy check in.

10

Sherry

Apr 6, 2025

·

Stayed 1 night

llcation

6

Linda

May 10, 2025

·

Stayed 1 night

The property had nice amenities. It was hard to find the entrance and there was no portico in case of rain. Hallway, elevator, and rooms were shabby. Nice area was dining and reception only.

6

Amanda

Jun 12, 2022

·

Stayed 1 night

We’ve stayed at plenty of residence inns and this was probably the worst. The location is nice- great quiet neighborhood and felt safe. The train is literally right across the street and very loud if you’re a light sleeper. Also the hotel is very run down and needs multiple repairs and updates. It didn’t feel like a Marriott.

8

Heather

Mar 23, 2025

·

Stayed 3 nights

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

10

Demarcus

Jul 25, 2025

·

Stayed 2 nights

Location

10

LETICIA

Nov 12, 2022

·

Stayed 7 nights

The staying and the breakfast were good except finding the Hotel Building was very complicated with google maps directions. It would have helped if The Residence Sign was on the actual Building.

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Dining

Breakfast is generally well liked and kept tidy, with praise for staff. A few guests felt the selection was limited.

Related guest reviews

8

Jon

Nov 12, 2023

·

Stayed 2 nights

The staff was very friendly. The hotel was out of date but suitable for our needs. The breakfast was neat, clean, and tasty. If the hotel was updated, it was be 5 stars.

4

Shatalya

May 10, 2023

·

Stayed 5 nights

This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…

8

Robin

Mar 9, 2025

·

Stayed 3 nights

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone! Also appreciated the desk staff and "handyman" who quickly addressed our toilet "issue". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

10

LETICIA

Nov 12, 2022

·

Stayed 7 nights

The staying and the breakfast were good except finding the Hotel Building was very complicated with google maps directions. It would have helped if The Residence Sign was on the actual Building.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$128
March	$133
April	$122
May	$139
June	$145
July	$156
August	$155
September	$124
October	$126
November	$137
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $213	17 $156	18 $145	19 $155
20 $142	21 $139	22 $128	23 $128	24 $137	25 $303	26 $161
27 $143	28 $137	29 $142	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $312	2 $189	3 $343
4	5 $994	6 $977	7	8 $145	9 $141	10 $164
11 $136	12 $136	13 $136	14 $137	15 $142	16 $180	17 $159
18 $145	19 $145	20 $166	21 $177	22 $145	23 $218	24 $218
25 $145	26 $145	27 $177	28 $291	29 $145	30 $166	31 $185

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Monthly average prices

About this property

Location

Room options

Suite, Bathtub Grab Bars

Studio, 1 King Bed with Sofa Bed

Suite, Hearing Accessible (1 Bedroom)

Studio, 1 King Bed with Sofa Bed, Bathtub Grab Bars

Suite, Bathtub Grab Bars (2 Bedroom)

Suite, Roll-In Shower (1 Bedroom)

Suite, 2 Bedrooms, Fireplace

Suite (1 Bedroom with Sofa Bed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Memphis Germantown

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