Name: Holiday Inn Express & Suites Dayton South Franklin by IHG
Address: 851 Commerce Center Drive, Franklin, Ohio, United States of America, Franklin, Ohio, US
Price range: $80–$194 per night
Rating: 8.45

What guests think

At Holiday Inn Express & Suites Dayton South Franklin by IHG, guests frequently highlight very clean rooms, friendly staff, comfortable beds, and a convenient location near I‑75 and local venues, making it a practical stop for concerts or road trips.

Common drawbacks include occasional noise from neighboring rooms or hallways, HVAC problems, and maintenance issues such as worn fixtures or an out‑of‑service elevator during a busy weekend. Breakfast earns frequent praise, though some reviews note limited seating, slow replenishment near closing, or uneven quality. Overall, expect a comfortable, convenient stay with solid basics and periodic inconsistencies in service and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is popular; some note there is no hot tub. Fitness room is modest, and maintenance issues (elevator outage, ice machine, lighting, pool windows) were reported.

Related guest reviews

6

Michael

Jun 23, 2024

·

Stayed 2 nights

We were in town for a softball tournament. We were able to secure a block rooms at this property. Unfortunately, the management and ownership must not be used to having a full hotel. We occupied the lobby area for a team dinner, in the manager could not handle the noise and volume of people in the lobby. The elevator was broke for the majority of the time we were there. We had elderly parents and grandparents traveling with us who were forced to take the stairs all the way up to the fourth floor due to this major inconvenience. I would not recommend staying at this hotel. They must not like to make money!

4

David

Sep 25, 2023

·

Stayed 2 nights

Tv remote was incompatible with tv.Bathroom robe hook smashed closed from slamming into wall,wall repaired poorly from damage.outside of window was a screen from a window on upper floor. Ice machine,second was not working. Bath sink stopper would not hold water. Just generally an appearance of poor maintenance.

8

Bobbi

Jul 2, 2023

·

Stayed 1 night

Comfortable beds with both firm and soft pillows, clean room, small but functional weight room, unappealing breakfast similar to most hotels.

10

Aaron

May 8, 2025

·

Stayed 3 nights

Indoor pool was great

8

James

Jan 2, 2024

·

Stayed 1 night

Very decent hotel. great indoor pool for the kids. Clean and comfortable.

6

Raymond

Sep 26, 2025

·

Stayed 1 night

Older building that looks like it was up dated in last couple of years. Windows needs to be replaced in pool, and some of the rooms. Nice place and I would stay here again.

8

Kelly

May 15, 2023

·

Stayed 1 night

It was clean enough and nice staff, but the fitness room was disappointing. Not much for equipment.

10

Joseph

May 18, 2025

·

Stayed 1 night

Property was clean and looked airy. The room was clean well decorated. I noticed that the bathroom door should have been trimmed when the tile floors were installed. The parking lot had a pole light fixture that needed replacing because it was flashing. Would definitely recommend staying here.

10

Yvonne

Apr 30, 2025

·

Stayed 2 nights

Very clean hotel Pool good- no hot tub Breakfast has good options Comfy bed and pillows

10

Samer

May 22, 2023

·

Stayed 2 nights

The Hotel overall and the rooms are very clean and comfortable..The staff were professional and accommodating.. The pool is a bit small but the kids enjoyed it.. Breakfast was very good as well and had some good selections.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe the hotel and rooms as very clean or immaculate. A few report housekeeping lapses or odors, including leftover items, stained linens, a mouldy/damp feel, and an isolated bed bug report.

Related guest reviews

10

Cynthia

Jul 28, 2025

·

Stayed 1 night

Room was nice and clean. Bed and pillows very comfortable.

6

Brandon

Jul 4, 2024

·

Stayed 1 night

Something was probably wrong with our air condition. Room smelled mouldy and bed sheets felt damp

6

beth

Oct 20, 2025

·

Stayed 2 nights

The positives were that the room was clean and has plenty of storage. The bed was ok, and the sheets very soft. The negatives were that the staff did nothing about the groups of kids running loudly through the hallways at night. There were dirty socks in one of my cabinet drawers on arrival. I also had a malfunctioning hair dryer. It actually sparked and started smoking. When I notified the front desk in the morning, my response was check back later about a replacement. I came back later. No replacement was available, and there was nothing that could be done. It was only after I took the general manager’s card that the gentleman said he would bring a replacement to my room. I did get a working hair dryer at that point, but I was the one to suggest he take the malfunctioning (and fire hazard) out of the room and dispose of it. I was not impressed.

10

Veronica

Aug 30, 2025

·

Stayed 14 nights

Staff is absolutely amazing!! So nice and helpful, super clean! Every day maid service, clean towels and bedding and if you need anything there’s always someone to help you! Great food and coffee!! Will come back again!!

10

Autumn

Sep 22, 2025

·

Stayed 1 night

Very clean. Easy check in. Quiet.

6

Amy

Mar 10, 2024

·

Stayed 2 nights

When we got up to the room there was food left in thr mini frig. When we took it down and told them at front desk they didnt care. When we were living my husband moved the couch to get a toy found more trash

10

Stella

Nov 7, 2025

·

Stayed 1 night

The staff was very friendly upon arriving at the hotel, the room was immaculate and the breakfast buffet top notch. I would choose this property again.

2

CHANIQUA L

Apr 8, 2023

·

I checked in on 4/7/23, we found a bed bug just shortly after falling asleep. We took pictures and call down to the receptionist. He wasn't apologetic at all. Just brushed it off as this was a normal complaint. Offered to put me in another room next door to the bedbug room. Also said he couldn't help me with getting a refund because I prepaid through Expedia. And I needed to wait to talk to the manager in the morning.

4

Kaylyn

Jul 21, 2024

·

Stayed 1 night

The front desk attendant was sitting in the office. He may have been working but it wasn’t on checking people in there were 3 people waiting for at least 15 minutes. When he did check people in he didn’t tell them about any of the features. The lobby was full of people including children running with a plunger. There was water all over the floors I slipped, luckily did not fall. The 3 other times we went through the lobby no attendant was seen. Our room had trash that was left by others including contact lenses on the shower wall.

10

Steven

May 26, 2025

·

Stayed 1 night

Clean. Quiet. Friendly service

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AI-generated summary based on recent guest reviews

Rooms

Guests often find rooms quiet and beds very comfortable, with some spacious layouts. However, several mention noise transfer, dated or worn elements, and HVAC or room‑amenity problems (e.g., high beds, faulty remotes, small tub, vibration near the elevator).

Related guest reviews

8

Lori

Sep 27, 2025

·

Stayed 2 nights

Quiet, comfortable room. Good breakfast.

6

Erica

May 12, 2024

·

Stayed 1 night

Check in was very impersonal and minimally informative. The door to our room was open when we got to it. Remote was broken, and we were hot all night bc the AC is set on timer.

10

Cynthia

Jul 28, 2025

·

Stayed 1 night

Room was nice and clean. Bed and pillows very comfortable.

4

Jonathan

Jun 2, 2025

·

Stayed 2 nights

I probably won’t come back to this hotel. The floors shake and I can hear non stop pounding above my room all night. People need to learn how to not stomp when walking.

8

Robert

Apr 13, 2025

·

Stayed 2 nights

Hotel is very nice and well maintained. The beds, however, sit way too high off the floor. I'm 6 foot tall and my feet didn't touch the ground sitting on the side of the bed.

8

Brooke

Mar 7, 2025

·

Stayed 1 night

The room was very spacious and clean. The tub was a bit small

4

Katherine

Dec 14, 2024

·

Stayed 1 night

The first room I was given, 419, was horrible. It was right off the elevator. There was this constant loud humming noise and the whole room and bed vibrated the whole time non stop. The heater was not working right. I tried every way I knew to adjust it but even in below freezing temps the room got too hot and the air quality in the room was nasty. Couldn't hardly breathe! Finally went to front desk at around midnight, after no answer twice when I tried to contact them on the phone, and said I needed a different room. He either didn't understand what I was saying or was trying to get me to go back and try to make the heater work, but he finally gave me a different room on the first floor. He said the first room probably had an older heater in it but the new room on the first floor had a newer one. The room on the first floor was fine. Heater worked good and I was finally able to get some rest

8

Kathryn

Oct 2, 2023

·

Stayed 2 nights

Beds comfy just had to jump up to get in. Fridge froze things and ran all night. Shower head needed replaced. Staff very friendly and helpful!! Update is very nice.

6

Alex

Jul 15, 2023

·

Stayed 1 night

I was disappointed, the hotel in general was good but the rooms are a little worn and outdated. Carpeting was frayed at the edges and the tub retained a puddle of water after the water was turned off like the bottom was dented. Ive stayed at many Holiday inn express & suites and this was in the worst condition.

8

Catherine

Sep 11, 2025

·

Stayed 1 night

Stayed overnight while traveling. Clean. Quiet. Mostly updated. Staff friendly and helpful. Some noise from room above us.

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Service

Staff are frequently described as friendly and helpful with easy check‑in. Experiences vary, with reports of unresponsive or curt front‑desk interactions, unresolved maintenance requests, early housekeeping knocks, and a disputed third‑party billing/cancellation incident.

Related guest reviews

6

Michael

Jun 23, 2024

·

Stayed 2 nights

We were in town for a softball tournament. We were able to secure a block rooms at this property. Unfortunately, the management and ownership must not be used to having a full hotel. We occupied the lobby area for a team dinner, in the manager could not handle the noise and volume of people in the lobby. The elevator was broke for the majority of the time we were there. We had elderly parents and grandparents traveling with us who were forced to take the stairs all the way up to the fourth floor due to this major inconvenience. I would not recommend staying at this hotel. They must not like to make money!

8

Derrick

Jun 30, 2025

·

Stayed 1 night

The only annoying thing I didn't like was that they wouldn't print out a final copy of our bill because we booked thru Expedia.

10

Pat

Apr 1, 2024

·

Stayed 1 night

Check in and check out flawless. Great customer service.

4

Kimberly

Jun 16, 2024

·

Stayed 1 night

So my sister & I had come in for a graduation party, the hotel we normally stay at was not available, so I had made a reservation here, we got into town a couple hours early & went to hotel to see if we could check in & unload our vehicle instead of keeping it with us out in the heat (other hotel we stay at always has accommodate us) the gentleman at front desk literally said NO check in is at 3:00, he didn’t even look my name up or seen if a room was already clean (literally 2 hours before normal check in time) I explained it would be late before we would be back & asked him not to give our room away still did not ask for a name & said he wouldn’t. When we finally was able to make it back same man came from back seen us & was like oh you ok then finally asked for a name & of course payment. I had to ask where to park & he seemed aggravated that he had to talk more to us! We also had to ask what time breakfast was. So we have decided we definitely will NOT stay at the hotel again.

10

Veronica

Aug 30, 2025

·

Stayed 14 nights

Staff is absolutely amazing!! So nice and helpful, super clean! Every day maid service, clean towels and bedding and if you need anything there’s always someone to help you! Great food and coffee!! Will come back again!!

10

William

Apr 21, 2025

·

Stayed 1 night

One night stay staff was very professional

4

Julie

Apr 13, 2025

·

Stayed 1 night

Temperature in room could not be adjusted. Very warm. Called the front desk to ask for help and they hung up on me twice. No solution, no offer to help, no fan. Rude. Avoid this property.

10

Regan

Jun 27, 2025

·

Stayed 1 night

We were staying with a group but we did not book with them. Staff was friendly. Everything was very clean. My only complaint would be that check-out isn’t until noon, which is great, but housekeeping started knocking on our door to clean our room at 8:30.

2

Brian

Jul 6, 2023

·

Staff and Owner tried to state that they had canceled our rooms (4) just before we arrived. We booked the rooms through expedia and the hotel staff stated that the credit card used to pay for the rooms had been denied. Expedia sent them the money 8 days before we arrived and the money had been taken off my credit card as well. The hotel was trying to get us to book subpar rooms for a higher rate due to the Taylor Swift concert in town. Then they were going to try and keep the original money that we had paid. They had stated that the owner had just left to go out of town and they couldn't do anything. We waited two hours to get a manager to come back and he didn't say a word. He knew he was caught and just walked to the computer and gave us our original rooms that they stated they didn't have anymore. Just a big scam owner and staff. THE WORST STAY THAT I HAVE EVER HAD WITH A HOTEL.

4

Kaylyn

Jul 21, 2024

·

Stayed 1 night

The front desk attendant was sitting in the office. He may have been working but it wasn’t on checking people in there were 3 people waiting for at least 15 minutes. When he did check people in he didn’t tell them about any of the features. The lobby was full of people including children running with a plunger. There was water all over the floors I slipped, luckily did not fall. The 3 other times we went through the lobby no attendant was seen. Our room had trash that was left by others including contact lenses on the shower wall.

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AI-generated summary based on recent guest reviews

Location

Conveniently located just off I‑75 near restaurants, shopping, and local venues like JD Legends and La Comedia. Most find it quiet and accessible, though a few note traffic noise or limited nearby attractions.

Related guest reviews

10

Steven

Dec 20, 2024

·

Stayed 1 night

The hotel is in a quiet spot, just off the interstate.

10

William

Sep 3, 2025

·

Stayed 6 nights

Excellent a/c and location for all our needs

10

Charles

Jun 27, 2025

·

Stayed 2 nights

Easy check-in, quiet room, everything worked. Location was ideal.

10

Colin

Mar 31, 2023

·

Stayed 1 night

Not close to much

8

DAVID

Sep 8, 2024

·

Stayed 1 night

A good place to stay after a long day. Conveniently located near restaurants.

10

Lisa M

Jul 22, 2025

·

Stayed 1 night

Quick check-in, walkable to music venue

10

Shirley

Jun 27, 2025

·

Stayed 1 night

I LOVE this property. I feel safe and it’s close to Walmart. Just the perfect location and the staff is very friendly.

10

Ernest

Aug 6, 2023

·

Stayed 1 night

We have stayed here many times because it's so close to JD Legends for concerts. It's literally 3 minutes away. This hotel is very nice, always clean, the breakfast is amazing with lots of choices, and the inside pool is nice too. I would highly recommend staying here. There is also a McDonald's beside it and a Mexican restaurant across the street.

8

Bobbi

Jul 2, 2023

·

Stayed 1 night

The room was clean and the bed was comfortable. Air conditioner worked well. Convenient location for outlet shopping. Close to Kings Island and the zoo.

6

Abdul

Dec 30, 2024

·

Stayed 1 night

Easy parking and very close to Interstate 75. Walmart, McDonald’s, CVS pharmacy at walkable distance. Breakfast option acceptable . Room was spacious and clean. The only problem is noise from nearby Interstate especially as construction was ongoing at night

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being hot, varied, and well presented, with popular cinnamon rolls. Some guests encountered crowded seating, slow replenishment near closing, or unappealing options.

Related guest reviews

8

Lori

Sep 27, 2025

·

Stayed 2 nights

Quiet, comfortable room. Good breakfast.

6

Amy

Jul 1, 2023

·

Stayed 1 night

I don’t agree with ratings if it being an 8. Was kinda grubby and the shower barely spat water out. There was no shower curtain but was remedied quickly when we asked. Breakfast the next day was gone (completely except for bread) at 9:30a when we went to get it. We ate elsewhere. I would stay here again for convenience to freeway but would have to be a lower rate.

6

Nicole

Mar 23, 2025

·

Stayed 3 nights

The entry way smelled like wet dog, the room on the 4th floor also smelled that way. Lucky I had a lavender mist with me that I sprayed all over the room to eliminate it. Parents would let their kids run and scream down the hallways until almost 10pm, I was on a work trip and needed sleep. The breakfast was not great. The eggs were cold and they barely had enough at 9am in the morning, breakfast was from 6-10am. Didn’t bother refilling and at the same time the pancake machine was broken. I would rate this hotel at a 3 star at best. Needs some work.

10

Tom

May 29, 2023

·

Stayed 4 nights

Breakfast was hot and great. The best cinnamon rolls…

10

Gloria

Aug 19, 2024

·

Stayed 3 nights

Breakfast was laid out so nice. Good selection and clean

6

Rita

May 8, 2023

·

Stayed 3 nights

The breakfast menu was the same all days . My suggestion is to has more alternatives and vegan options

10

Yvonne

Apr 30, 2025

·

Stayed 2 nights

Very clean hotel Pool good- no hot tub Breakfast has good options Comfy bed and pillows

10

Stella

Nov 7, 2025

·

Stayed 1 night

The staff was very friendly upon arriving at the hotel, the room was immaculate and the breakfast buffet top notch. I would choose this property again.

10

Ernest

Aug 6, 2023

·

Stayed 1 night

We have stayed here many times because it's so close to JD Legends for concerts. It's literally 3 minutes away. This hotel is very nice, always clean, the breakfast is amazing with lots of choices, and the inside pool is nice too. I would highly recommend staying here. There is also a McDonald's beside it and a Mexican restaurant across the street.

10

Arlene

Apr 17, 2025

·

Stayed 1 night

Stayed one night. Super clean. Bed was comfortably. Breakfast was the best we've had in a long time. Biscuits and gravy, eggs, sausage etc. Biscuits were so soft and fresh. Usually srale 2 to 4 day old stuff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$85
March	$95
April	$102
May	$104
June	$100
July	$100
August	$112
September	$114
October	$118
November	$98
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $99	16 $112	17 $107	18 $168	19 $152
20 $93	21 $97	22 $103	23 $105	24 $104	25 $182	26 $194
27 $98	28 $97	29 $97	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $164	3 $164
4 $87	5 $100	6 $108	7 $100	8 $124	9 $172	10 $170
11 $94	12 $97	13 $100	14 $87	15 $90	16 $117	17 $141
18 $80	19 $87	20 $87	21 $89	22 $99	23 $158	24 $158
25 $87	26 $83	27 $87	28 $83	29 $88	30 $107	31 $105

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Additional Living Area)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Suite, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Suite, 2 Queen Beds

Suite, 2 Queen Beds (Additional Living Area)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Dayton South Franklin by IHG

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Prices for upcoming dates