Holiday Inn Express And Suites Pasadena Houston Southeast by IHG

Excelente

The staff was welcoming and friendly!!

Room was ok, workout equipment was all broken, #1 reason I chose this hotel was to be able to workout while away from home on business.

Staff spoke limited English. Main hallway floors were muddy and baseboards coming off walls. First room was unacceptable with a broken toilet. 2nd room was small, toilet seat was so loose I almost fwll off, baseboards broken off walls, HVAC was broken, too beight with limited curtains to shut, noisy from highway.

The hotel was under construction and there was no note on the site before booking. Room was dirty there were things (trash, boxes and bags) on three drawers. There were crumbs and a bag of empty chips next to the bed. The bathroom towels had black stains. One bed cover had a big yellow stain. The towels and bed cover did look wash but they still had visible stains- they should take them out of circulation as this gives a very bad image. Front desk staff was short and dry no smiles or warm welcome.