Name: Quality Inn Pasadena - Houston East
Address: 114 S. Richey St., Pasadena, Texas, United States of America, Pasadena, Texas, US
Price range: $58–$82 per night
Rating: 6.9

What guests think

Reviews of Quality Inn Pasadena - Houston East vary widely, with numerous guests citing serious cleanliness and maintenance concerns while others highlight friendly staff and a convenient location, leading to very different impressions depending on the room and circumstances.

Housekeeping is frequently described as absent or inadequate, with reports of dirty rooms, lingering odors, stained linens, and pests such as roaches or bed bugs. Several reviews also note facility issues, including unreliable hot water, a filthy or closed pool, and malfunctioning door locks. Noise from nearby trains and dated rooms or weak air conditioning affect comfort, while breakfast quality is often criticized though one guest enjoyed dinner at the on-site Indian restaurant. Expect a no-frills stay with uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Repeated complaints cite dirty or closed pool, inconsistent hot water, and door lock problems; a few also mention limited ice machine access.

Related guest reviews

2

mckevin

Jun 2, 2025

·

Stayed 2 nights

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

8

Shawnta

Oct 1, 2024

·

Stayed 1 night

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$

2

Dora

Mar 2, 2025

·

Stayed 2 nights

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

2

RAYNELLE

May 24, 2023

·

Stayed 4 nights

The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!

2

Porsha

Aug 13, 2025

·

Stayed 2 nights

On the site it said pet friendly and they would not allowed my puppy to stay. Plus no hot water we was told we would have to go to another area to shower, we left and find another hotel that was pet friendly. I never had an experience like this and being almost 4 hours away from home.

2

Fatima carmen

Jul 22, 2025

·

Stayed 5 nights

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

2

Scott C

Aug 28, 2024

·

Stayed 1 night

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

2

Paige

Mar 10, 2024

·

Stayed 1 night

Terrible. After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for. After a hour at the check in desk they finally assigned us a room, I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip. We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work. Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work. The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her. She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room. Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key. After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed. If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in. Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa

4

Isaac

Jun 1, 2025

·

Stayed 2 nights

They didn’t have warm water and they didn’t

2

Julio

Jan 27, 2023

·

Stayed 1 night

I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report dirty rooms, persistent odors and smoke smells, stained or damaged linens, and pests; housekeeping is often missed during multi-night stays, and visible wear or damage is common.

Related guest reviews

4

Dominique

Mar 25, 2025

·

Stayed 1 night

It was not clean. Entire floor smelt like cigarette smoke, would not come back.

2

Dora

Mar 2, 2025

·

Stayed 2 nights

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

2

RAYNELLE

May 24, 2023

·

Stayed 4 nights

The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!

4

Ramon

Aug 7, 2022

·

Stayed 1 night

Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.

2

Alberto

Jun 6, 2025

·

Stayed 1 night

This has been the worst hotel we’ve stayed. Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

4

barbara

Mar 25, 2024

·

Stayed 2 nights

u pay what u get. it’s just not clean. the sheets and blankets and towels all had lil stains on them we found a used condom in our room

2

louann

Aug 13, 2025

·

Stayed 2 nights

I honestly cannot believe that this property is listed on Expedia. You have transient people standing at the street corner earning enough money to get a room for the night. The blankets all have cigarette Burns in them. No cable TV. It's just just I just cannot believe that this is listed on an Expedia. The property looks nothing like the pictures

2

Carlos

Nov 5, 2024

·

Stayed 3 nights

The hotel is very old, the rooms smell very bad, the rooms are not cleaned daily, there are cockroaches in the bathroom, terrible, terrible place for the price I paid, I tried to go somewhere else and they did not want to give me my money back, I explained to them that I was not happy because the place was dirty and they told me that because of their policies they would not refund my money, definitely this is not a good place to stay.

6

Aurelio

May 27, 2025

·

Stayed 4 nights

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

2

Julio

Jan 27, 2023

·

Stayed 1 night

I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with reports of train noise, noisy or weak air conditioning, and limited TV service (no cable in some rooms); a few guests found the beds acceptable.

Related guest reviews

2

mckevin

Jun 2, 2025

·

Stayed 2 nights

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

8

Shawnta

Oct 1, 2024

·

Stayed 1 night

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$

2

Dora

Mar 2, 2025

·

Stayed 2 nights

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

2

Fatima carmen

Jul 22, 2025

·

Stayed 5 nights

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

6

Eric

Dec 5, 2025

·

Stayed 1 night

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

4

Ramon

Aug 7, 2022

·

Stayed 1 night

Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.

2

louann

Aug 13, 2025

·

Stayed 2 nights

I honestly cannot believe that this property is listed on Expedia. You have transient people standing at the street corner earning enough money to get a room for the night. The blankets all have cigarette Burns in them. No cable TV. It's just just I just cannot believe that this is listed on an Expedia. The property looks nothing like the pictures

2

Scott C

Aug 28, 2024

·

Stayed 1 night

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

2

Carlos

Nov 5, 2024

·

Stayed 3 nights

The hotel is very old, the rooms smell very bad, the rooms are not cleaned daily, there are cockroaches in the bathroom, terrible, terrible place for the price I paid, I tried to go somewhere else and they did not want to give me my money back, I explained to them that I was not happy because the place was dirty and they told me that because of their policies they would not refund my money, definitely this is not a good place to stay.

6

Aurelio

May 27, 2025

·

Stayed 4 nights

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

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AI-generated summary based on recent guest reviews

Service

Feedback is inconsistent: several reviewers praise warm, helpful staff, while many others describe rudeness, language barriers, slow or problematic check-in, and difficulty getting towels or room changes.

Related guest reviews

10

Terry

Jul 16, 2023

·

Stayed 1 night

The staff was super friendly and checked for my Choice card and applied my stay.

10

Sheryl

May 19, 2025

·

Stayed 1 night

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

2

mckevin

Jun 2, 2025

·

Stayed 2 nights

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

2

Keontae

Jun 30, 2025

·

Stayed 3 nights

I didnt like this experience at all. The staff was rude and nit willing to listen

2

Anthony D

Nov 12, 2025

·

Stayed 1 night

The manager’s a clown

8

Younggook

Jan 23, 2024

·

Stayed 1 night

Staffs was helpful to resolve some problems.

10

Deborah

Mar 28, 2024

·

Stayed 1 night

I ate yummy Indian food for dinner and the hotel staff were super kind and helpful! The restaurant was about to close so the woman at the front desk said go upstairs before checking in and order food and then come back down to check in. I made it just in time to order and had a lovely conversation with the front desk woman who told me how much she loves working at this hotel because she meets people from all over the world !

2

Scott C

Aug 28, 2024

·

Stayed 1 night

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

2

Paige

Mar 10, 2024

·

Stayed 1 night

Terrible. After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for. After a hour at the check in desk they finally assigned us a room, I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip. We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work. Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work. The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her. She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room. Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key. After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed. If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in. Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa

2

Shana

Feb 10, 2025

·

Stayed 5 nights

This was by far the worst hotel I ever stayed in. No one spoke English well to understand you. My room was switched four times because they were dirty and they only have house keeping in the more. The staff was rude. This was the worst experience ever in life.

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AI-generated summary based on recent guest reviews

Location

Some travelers like the convenient location for getting around Pasadena, but others note a noisy industrial setting with train whistles at night.

Related guest reviews

10

Sheryl

May 19, 2025

·

Stayed 1 night

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

8

Kenneth

Mar 13, 2025

·

Stayed 4 nights

Hotel location is ideal for getting around Pasadena

6

Eric

Dec 5, 2025

·

Stayed 1 night

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality and variety are often criticized, with reports of poor taste and cold coffee; one guest enjoyed dinner at the on-site Indian restaurant.

Related guest reviews

4

Raul

Jan 26, 2025

·

Stayed 1 night

The breakfast don't have variety

2

mckevin

Jun 2, 2025

·

Stayed 2 nights

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

6

Eric

Dec 5, 2025

·

Stayed 1 night

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

10

Deborah

Mar 28, 2024

·

Stayed 1 night

I ate yummy Indian food for dinner and the hotel staff were super kind and helpful! The restaurant was about to close so the woman at the front desk said go upstairs before checking in and order food and then come back down to check in. I made it just in time to order and had a lovely conversation with the front desk woman who told me how much she loves working at this hotel because she meets people from all over the world !

4

Santos

Oct 13, 2024

·

Stayed 2 nights

Its not what i was expecting the room has some kind of odor also the breakfast wasn't good even the coffee taste weird and cold they didn't do housekeeping at all .

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$71
March	$84
April	$92
May	$84
June	$98
July	$92
August	$70
September	$73
October	$74
November	$70
December	$67

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $58	15 $58	16 $58	17 $58	18 $58	19 $58
20 $60	21 $62	22 $71	23 $70	24 $72	25 $75	26 $75
27 $71	28 $72	29 $72	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $74	3 $75
4 $75	5 $75	6 $75	7 $75	8 $75	9 $82	10 $75
11 $75	12 $75	13 $75	14 $73	15 $73	16 $73	17 $73
18 $73	19 $73	20 $73	21 $73	22 $73	23 $72	24 $73
25 $73	26 $73	27 $73	28 $73	29 $73	30 $73	31 $79

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed (With Jetted Tub)

Suite, 1 King Bed

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Pasadena - Houston East

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Prices for upcoming dates