Holiday Inn Express & Suites Houston E - Pasadena by IHG

The gym was the only nice part about the place. Had to be moved from my first room due to a mainenace issue with the plumbing after the first night. Both rooms I stayed in had black caulking around the tubs. And one of the floors was all sticky. Second night people were partying in the rooms and there were people running back and forth and yelling in the halls for 2 nights in a row who trashed the halls and elevators.. Beds were clean and the workers behind the desk were very friendly and I saw them be firm with the other obnoxious guests.

The pool is closed Always

Breakfast was not great. One washer/dryer is not ideal. Overall good stay for a great price.

The pool wasn’t open during our stay and we didn’t have the option to extend our stay past the checkout time

Staff is very nice and helpful. Breakfast could be a little better. The elevator broke on our 2nd night there which was inconvenient but things happen which I understand. The only negative thing i have yo stay is not about the hotel but about a couple that were staying there. They put their clothes in the dryer and then did not come back to get them for hours and this made it where nobody else was able to use the dryer. Not the hotels fault at all just inconsiderate people.

I booked a room w/double beds. At ck in, found out elevator out of order. My husband CAN NOT walk up the stairs. Felicity offered the king bed available on bottom floor. She said she was not able to refund the difference in bookings because room booked thru Hotels.com. Needed a room downstairs, so accepted king bed. I understand that elevator has been out over a Month!! A comment should have been posted on your booking site. I was very fortunate a room was available downstairs, even though the room I got was cheaper than the room I booked! Better communication is definitely needed between Holiday Inn and Hotels.com.

The property is right off the highway and is very close to a large number of restaurants and only 4 minutes from an HEB and Walmart. It is very quiet, and the rooms are comfortable. The fitness center was good. It is the nicest fitness center i have seen for a 3 star hotel and had what looked like new equipment. This was my second stay there and I will continue to use them for work trips.

My children and I loved the pool! Especially because it was covered! The beds were very comfortable! We had a great stay!

Nice hotel. Clean & quiet. Huge rooms at good price. Very close to excellent dining. Nice pool area that’s shaded. Will stay again.

Very nice pool and spacious room

Super clean ! I booked the suite . And it was very spacious! Family enjoyed the stay. Thought the power curtains were cool. Hallway always smelled fresh. Service was excellent! And breakfast was superb! Saved us from buying breakfast.

Was very clean , staff very nice , no complaints Reviews match what we saw at our stay

Room smelled like pee and sheets were dirty.

Room wasn’t ready at checkin and we were ok with that but we were not ok when they came knocking 45 min before checkout trying to clean the room. The bathroom shower and sink were clogged. Found a bug in the shower. The floors were dirty and the stairwell looked like someone dumped a trash can going down the stairs from the 2nd floor. Left this morning and the wet towels left behind last night were around the pool. Not sure if staff is short or not but just looks messy. Also freezer was not working in our fridge but was brought to front desks attention to look at.

Great stay. Adam at front desk was very helpful with a email issue concerning a document we needed to send.Overall a good stay with clean facility.

I only give 3 stars because I was in the hotel for 4 days and 3 nights and they never cleaned or put toilet paper... I told the reception and they didn't say anything to me

I stayed 3 nights in this hotel and the room was never cleaned, when I asked the front desk for explanations they told me that it is a company policy????? this is incredible, I feel cheated. I hope someone solves it the problem.

The hotel is immaculate.. The staff is nice and friendly.. breakfast is complimentary daily.. This is by far the best Holiday Inn that I’ve stayed in..

I’m very sure the Fairfield behind the holiday inn or even the Quinta inn was. Better. I did not like my check in, check out experience. For a holiday in the room was not as clean, there was a smell, and the bathroom had a leak. The breakfast was no good at all

The room had roaches and the coffee maker- Keurig was broken . They did not offer breakfast or even fruit or cereal. The door had trim falling off, I felt unsafe even with the double bolt in place. No house keeping available, staff was rude and short when asking for extra towels. At checkout I requested a receipt and was turned down because I booked through Expedia. So disappointed, and

The rooms are big

Staff was friendly and room was clean. Noise from busy road in front of hotel.

The only issue I had was the air conditioner stopped working around 11pm at night and they had no one to fix it and couldn’t change us rooms due to being all booked. They didn’t offer a refund either.

Get stay, rooms were very spacious, had a problem with the A/C and we called the front desk they sent maintenance but they end up giving us a different room. We would definitely stay again.

Comfiest pillows ever!

The rooms are very spacious! Beds were comfortable. The tub had mold stains. Also under the faucet drain. The breakfast wasn't all that great. The coffee was extra super strong. I had to just throw it away.

The only thing that was not great was that the tv did not work.

Clean quiet hotel, rooms are spacious.

Nice hotel. Clean & quiet. Huge rooms at good price. Very close to excellent dining. Nice pool area that’s shaded. Will stay again.

Rooms are bigger and better than any other place i have ever stayed

I booked a $200 room with 2 queen beds and a pull out couch for my family of 4 adults. When we got to the hotel, we were told that we had booked a room with just a king sized bed. I pulled up my receipt from hotels.com and the front desk attendance shrugged his shoulders and said "sorry, there are no other rooms within a 2 hour radius." So, we took the room. My daughters shared the small pull out couch. We had to put the mattress on the floor because it was too small for 2 18year olds to share without falling off. There were peanuts and candies all over the mattress. The worst part is the hotel claimed to not have any blankets or pillows for the pull out couch. Luckily, my girls had a couple of blankets in the car - and my husband and I gave them our top sheet. So, they slept on a bare mattress with no pillows. I don't understand what the hotel thought when they saw a reservation for 4 adults. I am willing to bet, they gave our room to somebody else in hopes we would not show up - or if we did show up it would be late and we would just accept our fate. I guess they were correct... we just accepted our fate for the night. Hotels.com offered us a $25 refund for the mixup. I can't say that made it any better.

This Holiday Inn was a fantastic place to stay with my family. Staff is very hospitable and honest! Highly recommend if you’re in the Pasadena area.

The rooms were very clean and extremely comfortable! The lady at the front desk was very rude, dry, and lacing in customer service! There were no sheets or blankets for the sofa bed. When we asked, she only gave my husband 1 sheet. I had to call back to request more. Her response was, "i don't have any blankets, what do you want me to do? " i asked for 2 more sheets which were provided. Other than that.. the hotel was great.

Great stay. Adam at front desk was very helpful with a email issue concerning a document we needed to send.Overall a good stay with clean facility.

Service was excellent. Front desk was very helpful and accomodating.

Front desk requires a photo copy of a drivers license also upon check out they wouldn’t provide receipt or a receipt showing a zero balance on incidentals. Staff was rude

The gentleman who helped us check in last night was very kind and thoughtful.

Everything went well, no issues. The staff was helpful.

The room had roaches and the coffee maker- Keurig was broken . They did not offer breakfast or even fruit or cereal. The door had trim falling off, I felt unsafe even with the double bolt in place. No house keeping available, staff was rude and short when asking for extra towels. At checkout I requested a receipt and was turned down because I booked through Expedia. So disappointed, and

My mom didn’t even get to stay … she had extremely poor service at the front desk. The employees wouldn’t even allow her to pay cash. Yes, she was still okay if they left the card on file just in case they happens to “trash” the room. He charged it knowing she had just said she would pay cash. It didn’t go through so he automatically said you can’t stay here it didn’t work. At this point she said I wasn’t going to argue even though I just said I would pay cash at that exact moment. It was just extremely poor service and he wouldn’t even give his last name or his managers name when my mother asked. Luckily we were able to get them a room not to far but we definitely won’t book with this company ever again.

EXCELLENT!!!! Staff is great view is great location superb definitely will be staying there again

This Holiday Inn Express is new and clean. The bed was comfortable and the bathroom was clean. The breakfast is as usual great, however Pancake and few other items were missing. The staff was courteous and treat you a valued customer. There was enough bedding and bathroom towels. Parking is free outside and convenient to enter the hotel. The area looked safe and the room were not too noisy. It has carpeted floor in the room which my kid liked. Overall we would love to stay this Holiday Inn location.

Staff was friendly and room was clean. Noise from busy road in front of hotel.

Close to the Beltway making it easy to reach our destinations quickly.

Excellent service..very convenient location..close to beltway8 and good shopping and dining options near by.

If you need to stay somewhere with convenient access to the Pasadena area and close to chain retail and restaurants, this a good clean hotel. I also appreciate the free charging stations for EVs.

The property is right off the highway and is very close to a large number of restaurants and only 4 minutes from an HEB and Walmart. It is very quiet, and the rooms are comfortable. The fitness center was good. It is the nicest fitness center i have seen for a 3 star hotel and had what looked like new equipment. This was my second stay there and I will continue to use them for work trips.

Quiet and clean

Nice hotel. Clean & quiet. Huge rooms at good price. Very close to excellent dining. Nice pool area that’s shaded. Will stay again.

We visited the rodeo show nearby and it was a nice and perfect stay in this hotel!

Super clean ! I booked the suite . And it was very spacious! Family enjoyed the stay. Thought the power curtains were cool. Hallway always smelled fresh. Service was excellent! And breakfast was superb! Saved us from buying breakfast.

This Holiday Inn Express is new and clean. The bed was comfortable and the bathroom was clean. The breakfast is as usual great, however Pancake and few other items were missing. The staff was courteous and treat you a valued customer. There was enough bedding and bathroom towels. Parking is free outside and convenient to enter the hotel. The area looked safe and the room were not too noisy. It has carpeted floor in the room which my kid liked. Overall we would love to stay this Holiday Inn location.

Rooms were spacious and clean Breakfast had a good selection and was good.

Great location, good condition, breakfast was just eggs and sausage, they run out of milk pretty quick, so cereal is no at option neither. Besides the breakfast, everything is great!

Rooms are pretty clean and large space. But breakfast is not so good

Very good staff. Everything clean. Breakfast very good.

Room is clean, staff is wonderful. The food needs assistance. They didn't have bottled water or snacks for purchase.

This place is horrible. Elevator was not working and stairs were boiling. Staff is extremely rude and didn’t help with anything. Even though we paid extra for additional guests , no extra comforters were provided. Hot breakfast is a joke here. Pancake machine was out of order for all 3 days we stayed there. They even took the coffee pots away after 9:30 am . This is by far the worst holiday inn I stayed. They need to be ripped off their holiday inn name and changed it to some cheap motel

Very clean and spacious rooms. Loved the breakfast.

We only stayed one night, when we arrived the receptionist took great care of us. The room was "clean," but seeing that the floor had not been vacuumed, you could see garbage and hair from previous guests. When we woke up we went to the cafeteria 20 minutes before it closed and to our surprise everything was already empty. When I asked if there would be more food, the person in the kitchen with an annoying attitude told me to wait because she was going to put more. Some of the waiting guests left before more food arrived.