Is parking available at the property?

Parking facilities are provided for guests with their own vehicle.

Is breakfast offered at the hotel?

A delightful breakfast is available on-site, providing a scrumptious way to begin the day.

What are the check-in and check-out times?

Check-in is from 15:00 until 21:30, and check-out is at 11:00. Early or late check-in/check-out may be available upon request.

What accessibility features does the hotel offer?

The property includes limited wheelchair accessibility, with features such as step-free entrances and accessible public areas.

Where is the hotel located?

The hotel is situated in the city center of Hallstatt, on a lake, providing easy access to local attractions such as Hallstatt Lake and the Dachstein West Ski Area.

Are children allowed at the hotel?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Heritage Hotel Hallstatt - Scenic Lake Views

Average nightly price at Heritage Hotel Hallstatt by month, last 12 months (USD)
Month	Average price
January	$253
February	$244
March	$225
April	$281
May	$293
June	$310
July	$310
August	$326
September	$427
October	$297
November	$258
December	$279

What guests think

At Heritage Hotel Hallstatt, travellers consistently praise the central lakeside setting by the ferry, sweeping balcony views, clean and spacious rooms, and a satisfying breakfast, while also noting that many rooms do not have air conditioning.

Many guests highlight friendly, helpful service, though some report brusque front-desk interactions and inconsistent communication around shuttles, annex assignments, and late check-ins. Views and proximity to sights are major draws, but being placed in uphill annexes without lifts can mean stair climbs and a walk to breakfast. Breakfast and the on-site restaurant earn praise; however, several diners mention early closing times, occasional surcharges, or priority for tour groups. Expect superb views and convenience with potential trade-offs in summer heat and annex logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The hotel spans three buildings; several annex rooms involve stairs and may lack elevators. Guests like the private-bookable sauna in the main house and note off-site parking at P1 with a check-in/out shuttle; the restaurant may add a per-person cover charge.

Related guest reviews

10

Theresa

Feb 7, 2025

·

Stayed 1 night

The hotel is great with beautiful scenery from the balcony. Building condition a little run down, when we open the room balcony door, the door latch came out. But overall the room is comfortable and very clean. I love the heated toilet flooring which is so comfortable when spend time in the toilet. Me and my husband had a very pleasant stay for a night at this hotel. The only disappointment was during the arrival. No car is allowed to drive to the hotel. The instruction given was to go to parking P1 and press the hotel shuttle service button, hotel will arrange shuttle to pick up. We waited at P1 location in the super cold weather without a seat for almost an hour. After numerous pressing of button and 2 calls, finally the shuttle arrived. The distance to hotel is just about 5 to 10 minutes drive but we waited in the cold for almost one hour. We hope the hotel can improve the shuttle service and give clearer instruction to their guests. The instruction given today is for guests who drive there not for guest who take taxi there.

10

Mikael

Feb 10, 2025

·

Stayed 1 night

Helt vidunderlig miljö. Kanske fel att bo där på genomresaaffärsresa. Skulls haft mer tid för att njuta. OBS! Du kan ej ta bilen till hotellet. Man får parkera utanför bommen och gå. Tar en kvart eller shuttle. Men som sagt oerhört fint.

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10

Peter

Mar 16, 2023

·

Stayed 2 nights

Nice property - stayed in main house. Lovely view of lake. Breakfast was good and half board 3 course dinner also very good. Staff overall were very helpful. Nice sauna on top floor that you book for your personal use. Enjoyable stay.

8

Andy

Oct 27, 2025

·

Stayed 2 nights

Please be made aware that the rooms in this hotel is spread across different buildings in different places in the town, one as far as 10min walk in the streets from the main building where the reception is. And breakfast is served in the main building, so you’ll have to walk across town to have your breakfast if your assigned room is in the farthest building.

8

Justine

Sep 27, 2024

·

Stayed 2 nights

Tourist hotel in historic centre. Ordinary but comfortable room, beautiful view of the lake. The absolute HIGHLIGHT of this hotel is the sauna suite which you can book for your private use. The whole area has one large sauna, for about 4-6 people and a seperate infra-red sauna for a single person. There is a shower area and several rocking lounges. After a long day sightseeing, this private sauna suite is most rewarding. This is only in the main building though, if you stay in their other sites, you will have to make your way here.

8

YUK CHING

Aug 29, 2024

·

Stayed 1 night

酒店主座位置很佳，但若被安排其他副座，需要行约8分鐘亦沒有電梯和沒有職員在副座，個人覺得不方便，但訂房時沒有可選擇。露台景色很漂亮。

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8

Terry

Feb 17, 2025

·

Stayed 2 nights

Parking is very far from the hotel and they would not let you use the shuttle except on checkin and checkout day.

10

Jiamin

Nov 3, 2025

·

Stayed 2 nights

Seriously the best location in Hallstatt. One of our windows faced the lake. The other window faced the famous church. What a view! We can see sunrise and market crowd and ferry traffic below us everyday. We can walk to any location conveniently because we are right in the center of town. The room is spacious and quiet. The bed was soft and comfortable. They provided L’Occitane products which were amazing. Quality tea bags with loose tea leaves. Breakfast was quality. Oh we even tried out the sauna which was private and cool! Friendly staff. All in all the best hotel for our honeymoon!

8

Inna

Jan 13, 2026

·

Stayed 2 nights

We had a lovely time at this hotel! The place itself is beautiful and well-maintained. A huge shoutout to the room service staff who were prompt and professional. However, be aware that the on-site restaurant charges a €6 cover fee per person just to sit down, regardless of whether you are a guest or not. While the food was good, this extra charge felt a bit steep. Aside from that, everything was excellent.

6

Bengü

Apr 24, 2025

·

Stayed 2 nights

Die Unterkunft liegt sehr zentral in der Innenstadt. Das Personal am Empfang ist sehr unfreundlich, als würden sie gezwungen dort zu arbeiten. Das Housekeeping Personal ist dafür umso freundlicher und hilfsbereit. Es ist sauber aber stark renovierungsbedürftig. Im Restaurant müssen auch Hotelgäste ein Besteckgeld von 5 Euro pro Person bezahlen.

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Cleanliness

Rooms are generally very clean, but some guests report lapses such as unclean bathrooms or balconies, pests, and late or incomplete servicing.

Related guest reviews

10

Ahmet Efe

Dec 11, 2025

·

Stayed 1 night

We had a great stay at Heritage Hotel. First, we were welcomed by very friendly staff. The hotel was incredibly clean and located just in front of the lake. Our room was spacious and comfortable. The breakfast was also great with a lot of options. The waiters were also very kind and helpful. Highly recommended.

8

Hsin yi

Jul 25, 2023

·

Stayed 2 nights

地點無敵，一下船飯店就在旁邊，住在有湖景的房間很棒。早餐也算豐富，還有香檳可以喝。可惜的是房間清潔度需要加強，吹風機電線外露很可怕且危險，我們只好自己拿去樓下櫃檯反應，而且上面還佈滿了灰；第二天的房間清潔，在棉被跟地上裡竟然還有大塊垃圾，浴室也沒清乾淨。這個房價讓人覺得失望。

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10

Malvin

Sep 28, 2025

·

Stayed 3 nights

We enjoyed our stay. Room was very clean. The lake view from our balcony was great. Our rate included the breakfast buffet. A good variety of hot & cold items. We particularly liked the fresh fruit, breads, Kaiserschmarrn, yogurt, espresso, and teas. Easy walk from hotel to local sites, boat rides/ferry, restaurants, and shopping.

10

SOOHEE

Jan 5, 2023

·

Stayed 1 night

Concierges were not very nice, especially who guided us to another building. He looked so bored about his work. Also our room was nice in general, though there was a used ash tray in the balcony and I spotted white long hair in the bathroom basin. Breakfast was good.

6

Nga Yi

May 22, 2024

·

Stayed 1 night

The balcony is terribly dirty with spider webs all around. There is no shower curtain, so the shower water makes the floor all wet. In general the view and location is really great, but the room itself is not good. The room is over-priced.

2

Michael

Sep 7, 2023

·

Stayed 1 night

Room outdated the shower, so small that you cannot fit inside without water going everywhere Getting luggage to room and from room is not easy Room was outdated and dirty

10

Selin

Jan 1, 2026

·

Stayed 2 nights

Room was clean

8

Hasan

Jul 9, 2025

·

Stayed 2 nights

Det är centralt läge . Det är stort men det skulle behöva lite mer renlighet, speciellt badrummet. Det var silverfisk i badrummet.

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10

Linda

Oct 13, 2025

·

Stayed 1 night

Clean room, friendly staff, loved the lake view.

6

MENG CHIEH

Jun 1, 2025

·

Stayed 2 nights

廁所有些污垢，

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Rooms

Many rooms are spacious and comfortable with balconies and standout lake views; some offer Nespresso and quality toiletries. Common drawbacks include no air conditioning, occasional noise or dated fittings, and shower or water temperature issues.

Related guest reviews

8

Rishab

Jan 8, 2024

·

Stayed 1 night

1. Hotel staff was nice to give room 1 hr earlier & provide someone to help with luggage to room which was in a different building. 2. View from room was great including that from balcony 3. Decent breakfast. 1. Wifi kept disconnecting 2. Hotel room was comfy but had a few loose fittings

8

Ovidiu

Jan 17, 2023

·

Stayed 1 night

Hotel is located in the port of Hallstatt. The room was very big with a wonderful view. Location is very nice the only downside is that the room was at the last floor where all the services are located and was noisy from the staff that are located on the common space. This was not looking like a hotel but more like the entrance of the service room.

10

Alexander

Jun 8, 2025

·

Stayed 2 nights

The view of the lake was magnificent. The views and heritage homes were wonderful. The amount of day tourists were alarming, and the fact the way they behaved. As for the room itself, it was great. My only two issues were that the shower could not be properly adjusted and would always spray out onto the floor. And it was very hot without air conditioning. A fan was provided which helped a little.

10

Myat

Dec 7, 2025

·

Stayed 1 night

The hotel’s location is perfect, right next to the boat station and I’m so glad I chose to stay here. The room was spacious and comfortable and the balcony view of the lake was absolutely incredible. I enjoyed having coffee on the balcony while watching both the sunrise and the sunset. The complimentary breakfast was delicious, and I also had dinner at the hotel restaurant, which exceeded my expectations. The food was excellent, and the service at the restaurant was splendid.

10

Joan

Oct 16, 2025

·

Stayed 2 nights

Hotel is in a great location. It was clean and updated. We had a fantastic view of the lake. Staff was great!

8

Emma

Sep 26, 2025

·

Stayed 2 nights

Great location right next to ferry station/dock. Lovely building. Great view of lake from window. Clean, spacious and good breakfast including some cooked items (sausages, bacon, eggs, pancakes). Pros - location, breakfast, seperate toilet room in bathroom, comfortable bed Cons - pillows too soft (we asked for different pillow but they just gave us another to add to 2 we already had), no air-conditioning in room (small pedestal fan) room was quite warm even in cooler weather, shower bath combo small and slippery with shower head in weird spot, quiet except to people above moving around (we were on “4th” floor and sounded like a herd of elephants above us at times!) Overall a good place to stay, expensive due to location, but Hallstatt is just so beautiful it makes it worth it!

10

marion

Jan 31, 2026

·

Stayed 3 nights

Spacious and modern style which i love it! There is also elevator and very bewr to the ship docking area. Friendly staff and clean hotel

8

Shynu

Jul 20, 2024

·

Stayed 1 night

The rooms did not have A/C. This was horrible for a place you’re paying a significant premium fir.

10

Jiamin

Nov 3, 2025

·

Stayed 2 nights

Seriously the best location in Hallstatt. One of our windows faced the lake. The other window faced the famous church. What a view! We can see sunrise and market crowd and ferry traffic below us everyday. We can walk to any location conveniently because we are right in the center of town. The room is spacious and quiet. The bed was soft and comfortable. They provided L’Occitane products which were amazing. Quality tea bags with loose tea leaves. Breakfast was quality. Oh we even tried out the sauna which was private and cool! Friendly staff. All in all the best hotel for our honeymoon!

10

Wafa

Oct 22, 2023

·

Stayed 4 nights

Perfect location right on the lake. Very clean room and wonderful staff. Very safe for solo traveler. You can relax with a cup of coffee on the balcony and forget about everything else.

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Service

Service frequently feels friendly and helpful, with staff assisting with luggage and special requests. However, multiple reviews cite brusque front-desk interactions, inconsistent communication, and perceived preferential treatment for tour groups.

Related guest reviews

10

Ahmet Efe

Dec 11, 2025

·

Stayed 1 night

We had a great stay at Heritage Hotel. First, we were welcomed by very friendly staff. The hotel was incredibly clean and located just in front of the lake. Our room was spacious and comfortable. The breakfast was also great with a lot of options. The waiters were also very kind and helpful. Highly recommended.

10

Annetta

Jun 27, 2025

·

Stayed 2 nights

This property is excellent. The staff are exceptional and went above and beyond to meet my needs.

10

Sabra

May 19, 2025

·

Stayed 1 night

Excellent staff. Breakfast was excellent also.

4

Lynne

May 31, 2024

·

Stayed 2 nights

Views are amazing but that’s about it. Service is terrible. Hotel caters to large tour groups and other guests are treated like an afterthought. Showed up for dinner and was offered a table in the back section even though one with a lakeside view was available. We had reserved in advance. Waiter said that he had a large group and lakeside tables were reserved for hotel guests. I pointed out that we were staying at the hotel and then one miraculously became available. Staff seemed like they couldn’t wait to get off work and looked annoyed when we ordered dessert after dinner. Breakfast buffet was terrible, we went to the hotel Gruner Baum next door the second morning and it was much better. The hotel has 3 sections and we stayed in the furthest building from the main section with the restaurant. We had to walk about 5 minutes to reach it. Our bags were transferred to our rooms on arrival but the front desk couldn’t understand why we didn’t want to shuttle out bags on foot to the parking lot (which was about a 20 minute walk from our building). We had to complain in order to get the shuttle to bring us back to where they picked us up in the first place. Nespresso machine in our room was not working the first morning so we asked the front desk for another one. When we came back to our room, the staff left a cup of brewed espresso in the machine to signal that the machine had been replaced but shorted us one espresso for the next morning. Would not go back.

6

Francisco M F

Jun 22, 2025

·

Stayed 2 nights

A couple of staff members at reception were not particularly service-friendly, if not outright rude.

2

danielle

May 16, 2025

·

Stayed 1 night

Staff are rude!

10

Serena

Oct 10, 2024

·

Stayed 2 nights

We stayed 2 nights in room 1305. It is on the 5th floor and has beautiful balcony view of the lake every morning and evening. Yes the church bell chimed at 6am and 6pm everyday but it was quite pleasant to listen to when you are not sleeping. Breakfast spread is good. Reception’s Elena was the most sweet, pretty and pleasant girl to help us store our luggage when we arrived early and check in for us swiftly when we returned after our lunch. 2 nice restaurants by the lake are very near the hotel, just a few metres away. When we arrived at Carpark 1, we used the free phone and the shuttle mini bus came quickly to pick us. The hotel also arranged for another car to fetch us back swiftly after we checked out. Everything is perfect. So we will be back if we visit Hallstatt again and will definitely recommend to all our friends to stay here.

6

Vivian

May 23, 2025

·

Stayed 1 night

The reception clerk was EXTREMELY rude at check in Made the encounter very very unpleasant

10

Bradford

Dec 3, 2025

·

Stayed 2 nights

Staff was amazing. Room was great and view was great

10

Constance

Sep 23, 2024

·

Stayed 2 nights

The staff at The Heritage hotel were so helpful, kind and friendly!! This was an amazing location, beautiful hotel and it was a perfect location!! Right by the ferry drop off and pick up! Thank you so much for everything!

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Location

Excellent, central position right by the ferry and churches, walkable to sights, shops, and viewpoints; many rooms directly face the lake.

Related guest reviews

10

Peter

Mar 7, 2025

·

Stayed 1 night

Beautiful location

10

Jim

Jul 23, 2024

·

Stayed 2 nights

EXCELLENT location, accommodation, service and breakfast buffet! Hotel right in front of ferry boat and smack in the middle of the town activities. There is no a/c though but room is very confortable!

10

Nancy

Feb 9, 2025

·

Stayed 2 nights

Incredible location and beautiful hotel

10

Nicole

Jun 23, 2024

·

Stayed 2 nights

Stayed at this hotel for 2 evenings. Conveniently located right at the foot of the ferry dock. Lovely hotel.

10

Anna

Oct 20, 2025

·

Stayed 1 night

The hotel is right next to the main church and in the center of the town. You can walk everywhere. The breakfast was great. Enjoyed our stay!

8

Thomas

Apr 20, 2025

·

Stayed 1 night

Located right in the heart of town, you can’t beat the location of this hotel, especially if you were using the ferry to get over to the train on the other side of the lake.

10

Yan

Jul 1, 2025

·

Stayed 2 nights

great location. Just a few steps away to the boat station. Quite and clean. Nice breakfast.

10

Bella

Jan 12, 2025

·

Stayed 1 night

Heritage Hotel is likely one of the best places to stay on Hallstatt. It is located right next to the boat ramp (which you will need to take across the lake if you are arriving by train, 8 euro per person for round trip) and is convenient to all cafes, restaurants, shops. Hotel staff was very welcoming and friendly, offer luggage storage for before and after your check in! Heads up on visiting Hallstatt during January - several shops and activities such as the bone house and sky walk were closed until February. Still plenty to see and do, but a lot of the things we wanted to do most we were unable to. Not all closures were accurately listed online.

10

Jiamin

Nov 3, 2025

·

Stayed 2 nights

Seriously the best location in Hallstatt. One of our windows faced the lake. The other window faced the famous church. What a view! We can see sunrise and market crowd and ferry traffic below us everyday. We can walk to any location conveniently because we are right in the center of town. The room is spacious and quiet. The bed was soft and comfortable. They provided L’Occitane products which were amazing. Quality tea bags with loose tea leaves. Breakfast was quality. Oh we even tried out the sauna which was private and cool! Friendly staff. All in all the best hotel for our honeymoon!

10

Susan

Jun 7, 2025

·

Stayed 2 nights

Great location in the centre and near the boat ferry that travels to and from the train station. My room was large and comfortable. Very quiet. The staff was amazing and were very helpful to me on several occasions.

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Dining

Breakfast is widely praised for quality and variety, and many enjoy dinner at the on-site restaurant. Some report early closing times, surcharges (cover/besteckgeld), or group prioritization affecting seating.

Related guest reviews

10

Gustavo

Feb 13, 2024

·

Stayed 1 night

Estadia muito agradável em Hallstatt, o quarto era muito espaçoso, confortável, com ótimo chuveiro e limpeza impecável. O nosso quarto tinha uma sacada com vista incrível do lago e da cidade e uma cafeteira disponível para aquecer as temperaturas negativas. O restaurante do hotel oferece boa comida e ótimo atendimento. Além do café da manhã ser excelente, com muitas opções. O único inconveniente é que os quartos não ficam no mesmo local da recepção e do restaurante, mas a estadia foi tão agradável que isso se tornou um mero detalhe, já que caminhar uma curta distância no centrinho sempre compensa com a vista.

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4

Lynne

May 31, 2024

·

Stayed 2 nights

Views are amazing but that’s about it. Service is terrible. Hotel caters to large tour groups and other guests are treated like an afterthought. Showed up for dinner and was offered a table in the back section even though one with a lakeside view was available. We had reserved in advance. Waiter said that he had a large group and lakeside tables were reserved for hotel guests. I pointed out that we were staying at the hotel and then one miraculously became available. Staff seemed like they couldn’t wait to get off work and looked annoyed when we ordered dessert after dinner. Breakfast buffet was terrible, we went to the hotel Gruner Baum next door the second morning and it was much better. The hotel has 3 sections and we stayed in the furthest building from the main section with the restaurant. We had to walk about 5 minutes to reach it. Our bags were transferred to our rooms on arrival but the front desk couldn’t understand why we didn’t want to shuttle out bags on foot to the parking lot (which was about a 20 minute walk from our building). We had to complain in order to get the shuttle to bring us back to where they picked us up in the first place. Nespresso machine in our room was not working the first morning so we asked the front desk for another one. When we came back to our room, the staff left a cup of brewed espresso in the machine to signal that the machine had been replaced but shorted us one espresso for the next morning. Would not go back.

10

Shauna

Sep 30, 2024

·

Stayed 1 night

We had a great stay in Hallstatt! Our room had an amazing view of the lake, and was well equipped. The l’occitane toiletries were also a plus. Dinner at the restaurant was fantastic, and the included breakfast was amazing!

10

Tiffany

Oct 27, 2025

·

Stayed 1 night

The breakfast was good and had a nice variety. The view is beautiful. The room was nice with a large bathroom. The only thing not perfect was my dinner. The risotto was under cooked, but the flavor was terrific.

10

Max

Sep 17, 2025

·

Stayed 2 nights

Very convenient location with an amazing view. Definitely recommend a balcony room if you can get one. Staff was very helpful throughout our stay. Breakfast is good and dinner is great there too.

10

Thien

Oct 16, 2025

·

Stayed 1 night

This is a really terrific hotel. The food there was excellent in the room were very comfortable. The hotel was set along a gorgeous part of town. You cannot go wrong.

10

ana maria Jimenez

Mar 23, 2025

·

Stayed 1 night

El hotel tiene muy buena ubicación, las habitaciones son amplias y tienen buena vista, el servicio es muy bueno, además el desayuno es súper completo

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10

Rory

Jan 10, 2026

·

Stayed 1 night

Breakfast was superb

8

Inna

Jan 13, 2026

·

Stayed 2 nights

We had a lovely time at this hotel! The place itself is beautiful and well-maintained. A huge shoutout to the room service staff who were prompt and professional. However, be aware that the on-site restaurant charges a €6 cover fee per person just to sit down, regardless of whether you are a guest or not. While the food was good, this extra charge felt a bit steep. Aside from that, everything was excellent.

6

Bengü

Apr 24, 2025

·

Stayed 2 nights

Die Unterkunft liegt sehr zentral in der Innenstadt. Das Personal am Empfang ist sehr unfreundlich, als würden sie gezwungen dort zu arbeiten. Das Housekeeping Personal ist dafür umso freundlicher und hilfsbereit. Es ist sauber aber stark renovierungsbedürftig. Im Restaurant müssen auch Hotelgäste ein Besteckgeld von 5 Euro pro Person bezahlen.

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Heritage Hotel Hallstatt

Prices for Heritage Hotel Hallstatt

Monthly average prices

About this property

Location

Room options

Deluxe Double Or Twin Room

Junior Suite

Family Suite Standard

Standard Double Or Twin Room

Superior Double Or Twin Room

Family Suite Deluxe

Family Suite Superior

Guest reviews of Heritage Hotel Hallstatt

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Heritage Hotel Hallstatt

Considering this hotel for your Hallstatt trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $579
8 $579	9	10	11	12	13	14
15	16	17 $824	18	19	20	21
22	23	24	25	26	27	28
29	30 $826

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11 $694	12 $694
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	31