Name: Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG
Address: 7784 Wolf Trail Cove, Germantown, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $124–$280 per night
Rating: 8.55

What guests think

At Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG, travelers frequently note a safe, quiet Germantown location with convenient access to restaurants and hospitals, plus consistently friendly, helpful service from front desk staff and managers.

Breakfast is often enjoyed, though equipment issues and occasional quality or temperature problems are reported. Room experiences vary, with recurring air-conditioning or thermostat troubles, some noise, and a few maintenance or linen quirks alongside many comments about comfy beds and spacious layouts. Facilities feedback is mixed: guests like 24-hour lobby coffee, but note a disappointing pool at times, sporadic towel shortages, door lock failures, and renovation-related outages for ice or vending. Overall, expect a comfortable stay with some variability in amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Feedback is mixed: guests appreciate new 24-hour lobby coffee, but some found the pool dirty and unheated, experienced door lock failures, and encountered renovation-related outages for ice and vending; in-room coffee is absent in some rooms and snacks felt limited.

Related guest reviews

10

Steve

Jun 4, 2024

·

Stayed 3 nights

Nice property. Friendly staff. Great beds. Unfortunately, no coffee in the room and a very dark bathroom.

10

Paula

Nov 26, 2024

·

Stayed 2 nights

New 24 hour coffee makers were great!

8

Irene

May 12, 2023

·

Stayed 1 night

Property undergoing significant renovations should be disclosed - ice machine is out of order. Vending machines are MIA

10

Paula

Nov 26, 2024

·

Stayed 1 night

The new 24 hour coffee makers were great!

4

Douglas

Aug 9, 2024

·

Stayed 1 night

Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.

8

Melody

Mar 23, 2023

·

Stayed 1 night

Picked this hotel for its location close to the activities we wanted to do. Service was very friendly. Swimming pool was disappointing, dirty and not heated. Breakfast was also disappointed as it seemed they were out of all the hot food and so chooses were cereal or a bagel. Overall a dissent choice but lacking for the money we spent.

4

Dana

Oct 27, 2023

·

Stayed 1 night

We were locked out of our room, after just going downstairs for breakfast, due to the card reader going bad. We had to wait for Pop A Lock to come out and break into the room where ALL of our belongings were, including car keys and phones. Luckily they were close, as we were told that sometimes they are hours away. We were told this was a regular occurrence, that the locks had "factory defects". Other members of our group (in a different room) had to leave to meet time constraints, while we missed our 10:00 meeting all together. We were not offered any discount or refund - but we did receive a free bottled water and a small bag of chips for our troubles.

8

Dana

Nov 25, 2024

·

Stayed 1 night

No coffee in the room. A deal breaker if I knew in advance. Despite all the good,won’t be back

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Cleanliness

Many reviews say rooms and common areas are clean, but some report issues such as stale air, hair in linens, insects, moldy odors, and worn or patched areas.

Related guest reviews

8

Deidre

Oct 7, 2025

·

Stayed 1 night

Convenient and nice location. Nice staff and clean room.

8

Jane

Apr 27, 2025

·

Stayed 2 nights

Very clean and good location.

10

Beverly

Jun 23, 2025

·

Stayed 1 night

Comfy Bed, Clean all the way through the hotel/room. Breakfast served was excellent.

2

Ann

Apr 24, 2023

·

Stayed 3 nights

Filthy hotel, one staff member staff weirdly inappropriate with personal questions towards my daughter.

8

Michael

Jul 22, 2024

·

Stayed 4 nights

Room was spacious, very clean, and comfortable. Breakfast was good.

8

Michael

Jun 15, 2025

·

Stayed 1 night

Staff was friendly. Hotel was clean

6

Clara

Oct 16, 2025

·

Stayed 1 night

The third floor had stale air. The first room I was assigned, the AC didn’t actually get cold to clear it up, there wasn’t a room phone, there was hair embedded in a washcloth that made me feel everything was “dirty” and there were stinkbugs in the window, inside the room. I was changed to another room that I felt was clean. There were no bugs in this room and the AC worked great. Also, the first time I arrived, the woman at the counter assumed I was there to fill out a job application instead of potentially staying there. The room served its purpose for a night. I wouldn’t choose this location again.

10

Donna

Mar 16, 2025

·

Stayed 1 night

Staff was very up beat and friendly. Rooms were clean and accommodating. Beds are comfortable.

2

Bradley

Jun 2, 2023

·

Stayed 1 night

Smelled of mold. Cream sour, lousy, cold coffee and eggs. Big rust stain in bathtub. Could not adjust thermostat.

10

omar

Oct 9, 2025

·

Stayed 2 nights

Very clean room

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Rooms

Rooms are often spacious with comfortable beds, but experiences vary: multiple guests reported AC or thermostat problems, some noise, high beds or loose sheets, dark bathrooms, and occasional worn furnishings.

Related guest reviews

8

Genevieve

Sep 23, 2024

·

Stayed 1 night

The room was ni w but the air conditioning didn't work. So he immediately mo ed us to another room.

6

Nancy

Jan 6, 2025

·

Stayed 1 night

It was fine. I prefer beds not to be as high as this one and the heating system was loud whenever the fan came on.

10

Steve

Jun 4, 2024

·

Stayed 3 nights

Nice property. Friendly staff. Great beds. Unfortunately, no coffee in the room and a very dark bathroom.

6

James

Dec 6, 2023

·

Stayed 1 night

Popping sounds in the hallway through out the night..

8

Bonnie

Jul 6, 2025

·

Stayed 3 nights

The room was awesome and roomy. The staff was incredible as far as friendliness and helping out. My family loved the breakfast. By far the best Holiday Inn Express we've ever stayed at. We stay at them everywhere we go. Carpet is dated and dirty.

10

Susan

Aug 2, 2024

·

Stayed 2 nights

Overall very good but could improve a couple of things. Our sheets would not stay on the bed!! Turn over once or twice and it’s all bunched under you. Breakfast was just ok - several things not filled, pancake maker didn’t work and no coffee choices.

6

Clara

Oct 16, 2025

·

Stayed 1 night

The third floor had stale air. The first room I was assigned, the AC didn’t actually get cold to clear it up, there wasn’t a room phone, there was hair embedded in a washcloth that made me feel everything was “dirty” and there were stinkbugs in the window, inside the room. I was changed to another room that I felt was clean. There were no bugs in this room and the AC worked great. Also, the first time I arrived, the woman at the counter assumed I was there to fill out a job application instead of potentially staying there. The room served its purpose for a night. I wouldn’t choose this location again.

10

Virginia

Nov 18, 2024

·

Stayed 2 nights

Easy in out location clean large room. Quiet area.

10

clara

Dec 2, 2024

·

Stayed 2 nights

The room on the 1st floor was a little noisy

2

Lisa

Jul 15, 2025

·

Stayed 1 night

We were in town for a family picnic. It was a horrible stay. The air conditioner did not want in the first room. We were moved to another room and only the fan setting worked. The pancake machine didn't work. The mandarins were black and brown. The food was luke warm. I will resume booking with Marriott for future stays.

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Service

Service is frequently praised as friendly and helpful, with standout staff mentioned; however, inconsistencies include a less friendly clerk, an unprofessional morning agent, an early knock despite a Do Not Disturb sign, and a missed housekeeping service.

Related guest reviews

10

Ana Marie

Aug 4, 2024

·

Stayed 2 nights

The housekeeping staff were amazing along with those who worked in the dining room. The evening staff was amazing the morning staff was the exact opposite. The woman on staff didn’t have a badge; she was very dismissive Unaccomodating, lack of manners, no hospitality whatsoever. She seemed very bothered of hosting guests. She talks at people. Our door had water damage and it appeared to be chewed out by something. Bread was molded, milk was spoiled. Room smelled like a moldy basement. They are low on towels and couldn’t accommodate the towels required for number of guests. Overall unacceptable for the price I’ve experienced better accommodations at a lesser price point.

8

Ben

Dec 22, 2025

·

Stayed 3 nights

Convenient location, quiet area, clean facilities. Breakfast is not the greatest but better than nothing. Staff is courteous and friendly.

8

Bonnie

Jul 6, 2025

·

Stayed 3 nights

The room was awesome and roomy. The staff was incredible as far as friendliness and helping out. My family loved the breakfast. By far the best Holiday Inn Express we've ever stayed at. We stay at them everywhere we go. Carpet is dated and dirty.

10

Suzanne

Apr 23, 2024

·

Stayed 3 nights

What I liked best was the general manager--Rick or Marty I believe. He lent me his phone charger and he checked me in for my flight the next day and printed my boarding passes. I thought this was really fabulous.

10

Donna

Mar 16, 2025

·

Stayed 1 night

Staff was very up beat and friendly. Rooms were clean and accommodating. Beds are comfortable.

4

Douglas

Aug 9, 2024

·

Stayed 1 night

Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.

10

Paula

Nov 26, 2024

·

Stayed 3 nights

Rick, the manager, was so helpful! We were in town for my dad’s memorial service. We had 3 rooms with folks coming in and leaving on different days. He made it a breeze and handled everything with a smile!

10

jane

Apr 24, 2023

·

Stayed 2 nights

Staff very professional yet friendly Room clean and comfortable. Will absolutely stay again on next trip.

10

Jaymie

Mar 28, 2024

·

Stayed 1 night

This hotel exceeded expectations. We love holiday inns and are loyal customers. We could not have gotten a FRIENDLIER front desk host to greet us.

10

Jose

Feb 6, 2025

·

Stayed 2 nights

Love this Hotel. Staff is amazing

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Location

Most guests like the safe, quiet Germantown setting with easy access to restaurants, shopping, medical offices, and venues; traffic can be busy at times, and one reviewer felt uneasy about safety near their room.

Related guest reviews

8

Ben

Dec 22, 2025

·

Stayed 3 nights

Convenient location, quiet area, clean facilities. Breakfast is not the greatest but better than nothing. Staff is courteous and friendly.

10

Micah

Jul 30, 2025

·

Stayed 2 nights

Location is great, next to a park, very quiet. Shopping and restaurants close enough. I would stay here again.

8

Deidre

Oct 7, 2025

·

Stayed 1 night

Convenient and nice location. Nice staff and clean room.

10

Sharmaine

Jun 2, 2025

·

Stayed 2 nights

Great place to stay. Convenient to restaurants and shopping. Close enough to visit downtown Memphis but in a safer place

10

Tiffanie

Apr 29, 2025

·

Stayed 1 night

Safe, quiet, clean, bed was very comfortable and the best thing is it was conveniently close to my dr office!!

2

Amanda

Nov 14, 2025

·

Stayed 2 nights

This property as a whole did not feel safe to me. I had an alley of sorts created by the structure of the building and I was at the deep end of that alley. I had a creeper outside my window. There was a 2" gap under my door so I had to use a rolled up towel to dampen noise. Safety still a major concern. There were patched walls that they didn't even try to make look cohesive with the rest of the wall. The headboard was falling apart. It's in an area that backs up to a green space pocket on the edge of Germantown. I do not recommend and will not be staying here again.

10

June

Mar 16, 2024

·

Stayed 1 night

Nice hotel! Clean and safe neighborhood.Love the beds and pillows at Holiday Inn Express! So comfy! Would highly recommend!

10

Haley

Dec 4, 2023

·

Stayed 1 night

Easy Access to Agricenter

8

Jay

Feb 14, 2024

·

Stayed 1 night

Good property, clean rooms, good breakfast. Area is super busy with traffic, esp during work hours. But very safe area.

6

Lindsay

Oct 7, 2025

·

Stayed 1 night

Safe and quiet area

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Dining

Breakfast often earns praise for variety and overall quality, but several reviews cite a broken pancake machine, lukewarm items, limited replenishment or coffee options, and, in isolated cases, spoiled items.

Related guest reviews

10

Ana Marie

Aug 4, 2024

·

Stayed 2 nights

The housekeeping staff were amazing along with those who worked in the dining room. The evening staff was amazing the morning staff was the exact opposite. The woman on staff didn’t have a badge; she was very dismissive Unaccomodating, lack of manners, no hospitality whatsoever. She seemed very bothered of hosting guests. She talks at people. Our door had water damage and it appeared to be chewed out by something. Bread was molded, milk was spoiled. Room smelled like a moldy basement. They are low on towels and couldn’t accommodate the towels required for number of guests. Overall unacceptable for the price I’ve experienced better accommodations at a lesser price point.

8

Ben

Dec 22, 2025

·

Stayed 3 nights

Convenient location, quiet area, clean facilities. Breakfast is not the greatest but better than nothing. Staff is courteous and friendly.

10

Mary Jane

Oct 13, 2025

·

Stayed 1 night

Breakfast was great! The coffee machine was exceptional! My husband loves the pancake machine ! Close to the hospital and great restaurants! I know there’s pillow options but the firm to me needs to be more supportive .

10

Beverly

Jun 23, 2025

·

Stayed 1 night

Comfy Bed, Clean all the way through the hotel/room. Breakfast served was excellent.

8

Bonnie

Jul 6, 2025

·

Stayed 3 nights

The room was awesome and roomy. The staff was incredible as far as friendliness and helping out. My family loved the breakfast. By far the best Holiday Inn Express we've ever stayed at. We stay at them everywhere we go. Carpet is dated and dirty.

10

Susan

Aug 2, 2024

·

Stayed 2 nights

Overall very good but could improve a couple of things. Our sheets would not stay on the bed!! Turn over once or twice and it’s all bunched under you. Breakfast was just ok - several things not filled, pancake maker didn’t work and no coffee choices.

4

Douglas

Aug 9, 2024

·

Stayed 1 night

Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.

10

Wendy

Jan 11, 2025

·

Stayed 2 nights

The breakfast was exquisite with much variety. The dining area was clean. Only complaint is the fee sheet for missing items without a checklist upon arrival so hotel staff and consumer both agree everything there upon entry and departure. That was uncomfortable.

2

Bradley

Jun 2, 2023

·

Stayed 1 night

Smelled of mold. Cream sour, lousy, cold coffee and eggs. Big rust stain in bathtub. Could not adjust thermostat.

2

Lisa

Jul 15, 2025

·

Stayed 1 night

We were in town for a family picnic. It was a horrible stay. The air conditioner did not want in the first room. We were moved to another room and only the fan setting worked. The pancake machine didn't work. The mandarins were black and brown. The food was luke warm. I will resume booking with Marriott for future stays.

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Month	Average price
January	$145
February	$147
March	$149
April	$148
May	$150
June	$143
July	$142
August	$153
September	$146
October	$153
November	$154
December	$150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2	3 $230
4 $170	5 $262	6 $267	7 $261	8 $258	9 $248	10 $248
11 $126	12 $224	13 $188	14 $234	15 $244	16 $249	17 $251
18 $136	19 $146	20 $241	21 $157	22 $255	23 $249	24 $240
25 $137	26 $150	27 $231	28 $183	29 $141	30 $153	31 $141

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Prices for Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed (Minifridge)

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds (Sofa)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Sofa)

Standard Suite, 1 King Bed with Sofa Bed

Guest reviews of Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $156
20 $146	21 $205	22 $280	23 $208	24 $153	25 $230	26 $188
27 $124	28 $145	29 $155	30 $149