Quality Inn & Suites

Dirty room no amenities

I know that the hotel has just gone under new ownership but our room had a basket of coffee, but no coffeemaker. The microwave was sitting on the floor of the room, with the ice bucket on top. The room was clean, but it was obviously not ready for guests.

We had issues with our stay for every room (7). The new owner is making progress on some upgrades but has a long way to go. The staff was friendly but offered very few solutions to our issues. The management was responsive to our concerns but also offered very little help. I can not see my team staying here again!

We had multiple rooms, and there were issues with all of them. Ants, dirty bedding, a clogged toilet upon check-in, no remotes for TV, cable out in one room, and no hot water for one of the nights of our stay (the property did refund 20 dollars of each room rate for that day). The staff was very friendly, but for the most part, unable to help us with our issues. There were some upgrades going on since our stay last year, so I feel like they are trying. Given these issues, we may not stay at this property in the future.

Room smell like smoke from people smoking outside and the room furniture smelled like body odors.