Crisol Regio

All ok

We left disappointed — this hotel does not live up to its four-star rating or the price. On arrival notably, the receptionist was unfriendly and unhelpful, making us feel unwelcome. After a long drive in 40°C heat, the ‘welcome water jar’ was empty so we asked for water which was met with an unkind and abrupt “No, we don’t have”. Later, despite a sign in the room inviting guests to request amenities (toothbrushes, eye masks, toiletries, etc.) my request for an eye mask was met with another abrupt “No,” without explanation. The hotel feels dated overall: flickering bedroom lights, broken gym equipment, no water dispensers anywhere, and no in-room coffee/tea. Breakfast was basic, with too much emphasis on sugary options and lacking healthy options. Upsides included a pleasant morning receptionist, friendly cleaning staff, lovely pool and garden well kept, and two EV charging points. Sadly however, the negatives outweighed the positives.

This is a very big hotel with lots of facilities but it is tired and dated. The bed was comfortable but there was only the one choice of pillows which weren’t comfortable. The walls were very thin and it was noisy due to loud guests and a nearby concert at night. The bathroom was small but clean. It was great to have the swimming pool outside but the area needs upgrading. Staff members made you feel very welcome at check in and were very friendly. The restaurant’ was just part of the cafeteria. We had drinks in the evening but it felt like a cafe. The evening meal was poor value with little choice for non meat eaters. Overall it was poor value and I wouldn’t stay again!

Very efficient friendly staff

Aircondition did not work