Name: Sheraton Chicago Northbrook
Address: 1110 Willow Road, Techny, Northbrook, Illinois, United States of America, Chicago (and vicinity), Cook County, US
Price range: $142–$1,429 per night
Rating: 7.95

What guests think

Across recent stays at Sheraton Chicago Northbrook, guests frequently praise the friendly front desk and bar staff, simple check‑in, and convenient location near shops, restaurants, and the interstate, noting the hotel generally meets basic expectations for a comfortable visit.

Cleanliness feedback is mixed, with many citing very clean rooms and public areas but several reporting stained linens, odors, and stained hallway carpets alongside occasional mold. Room comfort varies: some like the modern, spacious layouts and big showers, yet others note dim bathroom lighting, weak or inconsistent water pressure and temperature, limited soundproofing, and the frequent absence of in‑room refrigerators or microwaves. The bar and lounge are well liked, while feedback on the pool and some gym equipment is mixed; breakfast is often good, though food quality and service can be inconsistent. Overall, expect a straightforward stay with variable room quality and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on‑site bar and lounge receive positive mentions, and several appreciate the fitness room. Feedback on the pool is mixed to negative (dirty/cold and dated), and one review notes a broken gym machine.

Related guest reviews

6

Justin

Aug 7, 2025

·

Stayed 2 nights

At first check in seemed easy and the room nice... BUT the hallways had small pieces of trash and debris on the floor which in the few days i was there wasn't cleaned, the elevator door had all these hand prints, my bed sheets must not have been changed there was serval hairs and a blood stain on it - also the main fitness machine is broken in the gym - the food was subpar and inconsistent from one day to the next VERY disappointing

6

Chen

Jul 30, 2024

·

Stayed 4 nights

The laundry room is horrible.

8

Johanna or Doug

Sep 5, 2024

·

Stayed 1 night

Nice hotel with bar

6

KRISTA

Apr 26, 2025

·

Stayed 1 night

Very disappointed in the swimming pool. Chose this hotel because it had a pool. Only to find it was a salt, dirty, cold pool.

8

Beth

Feb 15, 2025

·

Stayed 2 nights

Stayed here for a wedding that was right next door at Pinstripes. Very convenient location. Their bar and restaurant at the hotel was nice, so you didn't have to travel outside the facility. My made to order breakfast was quite good. Although I didn't attend - it looked like the cocktail activities at the bar were fun, the hotel seemed to control the noise level adequately.

8

Dean

Mar 27, 2024

·

Stayed 1 night

Dwayne is the ideal host at the lounge

8

Kristina

May 13, 2025

·

Stayed 2 nights

This is a nice hotel with a great fitness room. It was in the perfect location for us and near many restaurant options. It is an older hotel but the finishing are nice. Being older though, the water pressure on higher floors is low and it takes 5-10 minutes for the hot water to get to the sink/shower. In our room, the toilet ran constantly and the blackout blind would not go all the way down. The hotel did take my feedback to correct for the next guest. I would stay here again, I’d just bring my sleep mask.

10

Christopher

Jun 15, 2025

·

Stayed 2 nights

Simple check in. Easy to work with. Bar staff was friendly. Whole Foods and Starbucks within walking distance.

10

tanya

Aug 4, 2024

·

Stayed 1 night

We had breakfast which was pretty good. Also, said the gym and the pool - everything was nice and clean . Staff were very accommodating.

10

Stacey

Apr 5, 2025

·

Stayed 1 night

I enjoyed it it was very nice but, they need to update the pool and put a jacuzzi there.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and common areas as clean or immaculate. However, several report stained linens, unpleasant odors, dirty or moldy areas (including bathrooms and ceilings), and stained hallway carpets, alongside inconsistent housekeeping.

Related guest reviews

10

Aewan

Oct 8, 2024

·

Stayed 1 night

Clean

6

Yvonne

Feb 28, 2024

·

Stayed 2 nights

The smell of the entire hotel was an unpleasant odor. I requested a blow dryer since there wasn’t one in my room and I never received it. There was no hot water on my 1st morning there

4

Holly

Jun 19, 2023

·

Stayed 7 nights

There were no clean towels for two days. When my room was cleaned the sheets were not changed. The bed was not made properly. There was orange mold around the outside edge of the shower.

8

Carol

Aug 17, 2025

·

Stayed 1 night

Everything was clean & nice. I will say the bathroom lighting was awful very dark & dim. . I suggest a travel lighted mirror to put contacts in & make up on. Usually there is a magnifying mirror but still dark bathroom.

4

Mauricio

Aug 10, 2023

·

Stayed 1 night

Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with Expedia. Completely unacceptable.

8

Ariane

Dec 17, 2024

·

Stayed 2 nights

The hotel was immaculate. This service was outstanding.

4

Susan

Jun 15, 2024

·

Stayed 1 night

I was disappointed with my first room. I walked in, took off my shoes and the carpet was wet. I was then s

10

Nicole

Sep 12, 2023

·

Stayed 4 nights

Very nice hotel, no frills but clean and safe.

4

Neil

Jul 31, 2024

·

Stayed 3 nights

Stains, smells, and sounds. Changed rooms twice Dirty bathroom and mildew smells in the 1st. 2nd had a terrible sewage smell. The 3rd was better, but the ceiling had water damage and mold. Walls have zero soundproofing so heard normal conversations in ajoining rooms and the hallway. Housekeeping was incomplete both days with random items replenished without touching the bed. Not a big deal, but odd not to make the bed. Carpet in common areas and hallways were badly stained. Staff was very nice.

6

Juan

Aug 17, 2024

·

Stayed 1 night

Sadly, this place is in need of some maintenance and attention. The sheets were stained, the mattresses were lumpy and the springs squeaked. The toilet kept running and the bathroom faucet was so loose it was difficult to turn off.

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AI-generated summary based on recent guest reviews

Rooms

Room opinions vary. Guests like the spacious, contemporary layouts and big showers, but cite dim bathroom lighting, weak or inconsistent water pressure and temperature, limited soundproofing, dated or uncomfortable mattresses, and the frequent absence of in‑room refrigerators or microwaves.

Related guest reviews

10

Deborah

Oct 24, 2023

·

Stayed 1 night

My stay was very comfortable, my room was large, contemporary and clean. The staff was professional and welcoming. I will stay there again.

4

Melissa

Aug 3, 2024

·

Stayed 1 night

Room had a strange smell. No fridge or microwave. Very poor lighting in bathroom. No complimentary fresh coffee.

10

Cathleen

May 26, 2024

·

Stayed 1 night

It was very nice in the deluxe king room. There was a desk for doing work on my laptop, and a soft bench. I enjoyed the minimalist decor and big shower.

8

Jasmine

Jun 2, 2024

·

Stayed 3 nights

It was relatively quiet, receptionist (Kladia) gave a warm welcome. The bathroom had strains of hair on the edge of shower area, there was no refrigerator (even a tabletop model?), no microwave. I would have preferred individual body wash, lotion & shampoo, etc. The furniture good quality. The only thing missing refrigerator & microwave would make the stay more appealing had to go downstairs to the lobby to warm food up. Otherwise the stay was ok.

8

David

Sep 29, 2023

·

Stayed 1 night

Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.

8

Kristina

May 13, 2025

·

Stayed 2 nights

This is a nice hotel with a great fitness room. It was in the perfect location for us and near many restaurant options. It is an older hotel but the finishing are nice. Being older though, the water pressure on higher floors is low and it takes 5-10 minutes for the hot water to get to the sink/shower. In our room, the toilet ran constantly and the blackout blind would not go all the way down. The hotel did take my feedback to correct for the next guest. I would stay here again, I’d just bring my sleep mask.

8

Ohala

Jun 14, 2024

·

Stayed 2 nights

The bed mattress was springy and made noise. It was slightly uncomfortable. And carpet had a slight unpleasant smell near the bed. The room was nice otherwise.

6

Tammy

Jul 4, 2024

·

Stayed 2 nights

The hotel is in an absolutely perfect area and the staff are super nice and everything is clean, but the water did not work properly at the sink or in the shower resulting in the water being way too hot and not easily controlled. I’m sure this has been reported to the hotel, but it does not seem that action was taken. The beds were a bit too soft. The location is perfect and it’s nice that there is a bar downstairs. Everything you could possibly want is within three blocks.

2

silverio

Oct 8, 2023

·

Stayed 1 night

Bed was extremely dated and very uncomfortable.

8

Andrei

Dec 22, 2024

·

Stayed 1 night

The hotel does not reach the level of Marriott. The price per night is high for these conditions. The hotel has no soundproofing, the water pressure is weak, and may be absent altogether. In the evening, the man in the restaurant served very well, in the morning for breakfast the girl did not even hurry to come to our table

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AI-generated summary based on recent guest reviews

Service

Staff friendliness and professionalism are praised repeatedly at the front desk and bar, with some early check‑ins accommodated. Conversely, guests report inconsistent housekeeping (missed cleanings, towel/amenity shortages) and a few unhelpful or dismissive responses from management.

Related guest reviews

10

Julie

Feb 2, 2023

·

The front desk employee (Karen? I think that was her name.) was fantastic. She was the only one there and making everyone feel special and important. She also addressed questions we had and worked to resolve our issue. She is definitely a top notch employee! She made us loyal customers to this hotel no matter where we travel because the level of service we got here was top notch. I also witnessed her dealing with some customers that were not so pleasant and she kept her cool and remained friendly. She’s a great asset to the company!!

10

Shatisha

Feb 15, 2024

·

Stayed 1 night

Only thing I would say is that when the cleaning lady enter the rooms make sure they all say House keeping because I was alone and sleep when she enter and didn’t say anything it scared me plus I’m pregnant but other than that I loved my stay it was beautiful and staff was so nice I’m definitely coming back…

6

Yvonne

Feb 28, 2024

·

Stayed 2 nights

The smell of the entire hotel was an unpleasant odor. I requested a blow dryer since there wasn’t one in my room and I never received it. There was no hot water on my 1st morning there

10

Lisa

May 17, 2025

·

Stayed 1 night

The desk staff was excellent. We were able to get into our room early Friday morning.

10

Richard

Jul 21, 2025

·

Stayed 2 nights

Joshua at the front desk with extremely helpful

6

Lewis

Jun 5, 2023

·

Stayed 2 nights

When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.

10

Anthony

May 19, 2025

·

Stayed 2 nights

The staff was friendly and accommodating. It was the most enjoyable time i have had at a hotel every. If i come.to Chicago again this will be my first choice for a home away from home.

2

carlos

May 11, 2023

·

Stayed 9 nights

I have stayed at this property before and was quite satisfied. My recent stay was for 10 days. My room after night 1 was not made up the next day. The rude manager told me that I was not entitled to daily maid service as I was a “long term” stay. I checked with Expedia and was informed that the manager was wrong. The manager continued to be rude to me and an additional 3 nights my room was not cleaned after Expedia contacted the property to inform them of their obligation.

4

Steven

Apr 25, 2023

·

Stayed 1 night

No maid service without asking for it on checkin. When I asked for towels the following day, they weren't brought up to the room. I felt that our stay there was unsatisfactory.

10

Randy

May 18, 2025

·

Stayed 2 nights

Last minute change in hotels at 10pm on a Friday and the staff was nice and alert.

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Location

Location is a strong point, with easy access to the interstate and proximity to Winnetka, Evanston, Pinstripes, shops, restaurants, and grocery/coffee options within walking distance.

Related guest reviews

10

Elizabeth

May 13, 2023

·

Stayed 2 nights

It was convenient to stores and shopping. My room was very clean. The front desk receptionist was friendly and took care of me right away.

10

Daniel

Aug 5, 2025

·

Stayed 3 nights

Easy access to and from the hotel. The hotel is convenient to all support facilities.

10

Faye

Feb 27, 2024

·

Stayed 1 night

Great stay.. easy to get around, great amenities, food, bar, very comfy rooms … would stay again.

6

Eileen

Dec 12, 2022

·

Stayed 2 nights

It was close to the venue

10

Joe

Apr 7, 2024

·

Stayed 1 night

The hotel was very clean and met our needs for the trip. It was very close to where we needed to go.

8

Beth

Feb 15, 2025

·

Stayed 2 nights

Stayed here for a wedding that was right next door at Pinstripes. Very convenient location. Their bar and restaurant at the hotel was nice, so you didn't have to travel outside the facility. My made to order breakfast was quite good. Although I didn't attend - it looked like the cocktail activities at the bar were fun, the hotel seemed to control the noise level adequately.

8

Laura

Jul 2, 2025

·

Stayed 1 night

Nice property and convenient hotel to Winnetka.

10

Christopher

Jun 15, 2025

·

Stayed 2 nights

Simple check in. Easy to work with. Bar staff was friendly. Whole Foods and Starbucks within walking distance.

6

Tammy

Jul 4, 2024

·

Stayed 2 nights

The hotel is in an absolutely perfect area and the staff are super nice and everything is clean, but the water did not work properly at the sink or in the shower resulting in the water being way too hot and not easily controlled. I’m sure this has been reported to the hotel, but it does not seem that action was taken. The beds were a bit too soft. The location is perfect and it’s nice that there is a bar downstairs. Everything you could possibly want is within three blocks.

10

Grace

Jun 22, 2025

·

Stayed 4 nights

The property is located with easy access to interstate for City and Evanston.

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AI-generated summary based on recent guest reviews

Dining

The on‑site bar and restaurant are appreciated, with several noting enjoyable cocktails and generally good made‑to‑order breakfasts. Others found food mediocre and service uneven, and one guest missed complimentary fresh coffee.

Related guest reviews

10

Erik

Aug 11, 2024

·

Stayed 2 nights

Very clean rooms and nice staff! Restaurant and bar very friendly!

10

Uuriintsolmon

Oct 7, 2025

·

Stayed 1 night

PLEASURE TO HAVE COMPLIMENTRARY BREAKFAST

6

Justin

Aug 7, 2025

·

Stayed 2 nights

At first check in seemed easy and the room nice... BUT the hallways had small pieces of trash and debris on the floor which in the few days i was there wasn't cleaned, the elevator door had all these hand prints, my bed sheets must not have been changed there was serval hairs and a blood stain on it - also the main fitness machine is broken in the gym - the food was subpar and inconsistent from one day to the next VERY disappointing

4

Melissa

Aug 3, 2024

·

Stayed 1 night

Room had a strange smell. No fridge or microwave. Very poor lighting in bathroom. No complimentary fresh coffee.

8

Beth

Feb 15, 2025

·

Stayed 2 nights

Stayed here for a wedding that was right next door at Pinstripes. Very convenient location. Their bar and restaurant at the hotel was nice, so you didn't have to travel outside the facility. My made to order breakfast was quite good. Although I didn't attend - it looked like the cocktail activities at the bar were fun, the hotel seemed to control the noise level adequately.

8

Dean

Mar 27, 2024

·

Stayed 1 night

Dwayne is the ideal host at the lounge

10

Dawn

May 24, 2023

·

Stayed 3 nights

Lovely rooms, attentive staff, nicely prepared breakfast meals.

10

tanya

Aug 4, 2024

·

Stayed 1 night

We had breakfast which was pretty good. Also, said the gym and the pool - everything was nice and clean . Staff were very accommodating.

8

Andrei

Dec 22, 2024

·

Stayed 1 night

The hotel does not reach the level of Marriott. The price per night is high for these conditions. The hotel has no soundproofing, the water pressure is weak, and may be absent altogether. In the evening, the man in the restaurant served very well, in the morning for breakfast the girl did not even hurry to come to our table

6

Marilyn

Oct 27, 2023

·

Stayed 3 nights

Expensive for what you get. Rooms are dark. Food in the restaurant is not very good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$139
February	$139
March	$146
April	$168
May	$180
June	$213
July	$291
August	$187
September	$229
October	$181
November	$154
December	$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $506	18 $474	19 $474
20 $180	21 $949	22	23 $1,429	24 $1,235	25 $294	26 $294
27 $180	28 $664	29	30 $256

Su	Mo	Tu	We	Th	Fr	Sa
				1 $569	2 $950	3 $950
4 $151	5 $170	6 $211	7 $208	8 $256	9 $854	10 $854
11 $142	12 $189	13	14 $180	15 $180	16 $189	17 $190
18 $189	19 $245	20 $263	21 $256	22 $199	23 $256	24 $953
25 $170	26 $218	27 $218	28 $227	29 $208	30 $218	31 $212

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed (Hearing Accessible)

Room, 2 Double Beds

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds (Mobility Accessible, Tub)

Club Room, 2 Double Beds

Room, 1 King Bed (Mobility Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Chicago Northbrook

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Prices for upcoming dates