Courtyard by Marriott Norman

The staff was friendly and helpful. LOVED the fruit-infused water and the warm raspberry cookies at night. I only wish that the hot tub wasn't out of order

I was very disappointed to discover that both the pool AND hot tub were closed indefinitely. Even though they were the only reason I chose that location over others that were closer to my event, I was not given any kind of discount or accommodation. Adding to my frustration with this location, there was not free breakfast available. To even get a plain bagel, you have to pay extra for it. All in all, why pay more and get less. Save your money and stay somewhere else.

Staff was great but AC out in all common areas for entire week we were there. Room AC worked great but air extremely humid. Refrig in room did not work. Great gym.

Nice place , carpet could be cleaned. Pool and spa was closed and paying for breakfast wasn’t great but it was a nice place to stay for a few nights.

Everything was great except that I never got housekeeping service even though we were there for 3 nights, we had a king bed but not a king comforter, the deadbolt on our door did not work correctly, no A/C in the lobby - temp read 81, and there was a dead mouse in the lobby next to my table (at least it was dead …). Other than that the lobby is large with lots of places to sit and hang out. Outdoor patio area with fire pit is also large and a good place to hang out. The bar was an added bonus and staff was extremely helpful and friendly.

My family and I stayed here to attend the Tracy Lawrence concert at RiverWind casino and it was a nice stay! The staff was very friendly and kind, and the outdoor patio area with the firepit was the perfect place to hang out after the concert!

Wifi still doesn't work

Floors were dirty and pool was being renovated so the kids were bummed.

The room wasn’t ready at check in. We had to wait for a call from the hotel to return to check in. We had to find something to do instead of checking in. We asked for adjoining rooms and we didn’t get them even though I was told I would. The ice machines didn’t work. The pool had paint chips in the bottom of it and it cut one Of the patrons foot and she bled in the pool and we had to leave the pool. The hot tub didn’t get hot. The elevator was slow and jerky and made noises. I paid 400 bucks for a bad experience

The hotel lobby was hot, like they were trying to save money on air-conditioning. My room was nearly 90°. I had to turn the air conditioning on low and keep it blasting on low in order to get it cooled off which seem to take three hours even when I got it cooled down it was having trouble keeping up.

I had multiple flies, a beetle, and a large roach in my room. There was food on the ground outside a lot and I notified staff a couple times without them doing anything over a 24 hour period

Went into our first room and the beds weren't made and it had not been cleaned. Went back down got a new room and beds were made, but bathroom floors were discusting with hair and not clean.

Crickets in rooms some family did not have rooms cleaned for 3 days

We walked into the room and it smelled like mildew. It had clearly been wet and not cleaned. Which is why I woke up with a swollen face. The mildew/mold triggered an allergic reaction. The bathroom was disgusting and the towels were definitely not Marriott quality…unless this company is now in the category as a roach coach hotel. Also…FLIES EVERYWHERE

Everything was great except that I never got housekeeping service even though we were there for 3 nights, we had a king bed but not a king comforter, the deadbolt on our door did not work correctly, no A/C in the lobby - temp read 81, and there was a dead mouse in the lobby next to my table (at least it was dead …). Other than that the lobby is large with lots of places to sit and hang out. Outdoor patio area with fire pit is also large and a good place to hang out. The bar was an added bonus and staff was extremely helpful and friendly.

I caught three cockroaches around one centimeter in the bathroom.

The front desk ladies were nice. Super busy! The room was dirty. The floor had not been swept. There was things on the floor which made it obvious it hadn't been. The night stands had not been cleaned. Which made me believe nothing had been cleaned. The sheets were at least clean.

Everything is falling apart. Rooms and outer common areas are dirty. I saw the biggest cobweb in the lobby. My first room smelt like pet dander so bad I had to change rooms. Wallpaper coming off of the walls, leaks too. Not the Marriott experience I’m used to

Floors were dirty and pool was being renovated so the kids were bummed.

I phoned the hotel and checked with the staff before we stayed there concerning whether or not fragrance is used in the rooms. I was told that no fragrance was used to clean or deodorize the rooms. Upon entering the hotel, the lobby was filled with fragrance, and so was our room. After one night there, and feeling very ill, we had to find another hotel. People with certain conditions, like asthma and eczema, often cannot be around fragrance, especially high levels of fragrance like the amount of fragrance in your hotel. Hotels are going to have to change the way they do things to accommodate those with sensitivities. It's a huge problem and it affects a lot of people. Under the Americans with disabilities act, I am asking you to stop using cleaning products with fragrance, to stop using cleaning products with strong smelling chemicals, and to stop using air fresheners so that people can breathe clean air and not have to suffer the health effects due to being exposed to these irritants. I should also mention that upon entering our hotel room, the toilet seat had urine all over it. Luckily for us the staff was very helpful and did not charge us for the remainder our stay. Expedia was absolutely no help in this situation and we will not use them again. We also will no longer be staying in Marriott Courtyard hotels because of the fragrance issue.

The TV in the room we were assigned to was not working so we transferred to another room. They gave us complimentary breakfast for the inconvenience.

It is getting a bit tired. Could stand an upgrade.

Staff was great but AC out in all common areas for entire week we were there. Room AC worked great but air extremely humid. Refrig in room did not work. Great gym.

I think I just had a bad experience here due to circumstance. I was in room 337 which is right by the elevator. The door frame was not sealed so light and noise easily made its way into my room. The worst party was the people partying on the third floor with no consequence. They were slamming doors and yelling in the hall until 3:45am. The hotel accomodated my request for a new room at 3:45am. I appreciated that. Overall: don’t get room 337 and you’ll probably be fine.

Rooms were very outdated, probably will look for some place different for our next OKC visit.

There was no hot water. Which meant no showers which being in 80-90 degree weather was no fun. The “coffee “ shop in the lobby definitely not worth the cost Staff very friendly and helpful!

The room was really small for a couple, we had no place to put our luggage without stepping over. Breakfast was overpriced, 2 bagels, 2 coffees was $33. Staff at bar really friendly, front desk not so much.

Room was clean. Need new mattress's. All staff was friendly.

We stayed at this property for 3 nights to visit family. The shower door in the bathroom was unable to close properly and the hot water was not working. I called the front desk to address these issues and was told someone from maintenance would come by. The fixed the hot water and told us a part was needed for the door which should be fixed the next day. No one came the following day. I spoke with a manager the next morning and was given a credit. I just wished the room wasn’t provided to us and it not being working order. The property was fine but the beds was uncomfortable.

Bed was awful

Had to wait at the front desk multiple times to be served.

The staff at this hotel were the best I’ve ever experienced at a hotel. They went above and beyond for me and boys the entire stay. It’s one of the best hotel experiences I’ve ever had…

We have stayed here before and this property has gone downhill. The hand towels were dirty, the cloth shower curtain did not have a liner and there was NO HOT WATER for our showers! When we arrived to check in, the front desk was empty, moments later we realized the front desk agent was asleep in the lobby!(It was 10:30pm)

The hotel staff is very friendly. We will continue to use this hotel as our base when visiting OU

At one point there was nobody at the front desk, absolutely unacceptable

We had the unfortunate experience with another room on our floor having a small electrical fire. We all had to evacuate at 10:15pm, but it was very orderly and well managed. After a reasonably short time, we were allowed back to our rooms. The room was nice, clean and prepared/personalized for our arrival! I would consider staying here again, as the proximity to OU and other points of interest was great. Bummer on the issue, but they handled it and us well.

The sheets and towels were used from previous hotel guest and smelled horrible. The manager was rude as hell and very unpleasant and unprofessionally dressed, the whole experience was horrifying and she got upset and spoke to me as if I wasn't a paying customer because I complained about the linens and towels to be replaced and for a discount

The Staff made the stay awesome! Friendly and welcoming!

Anthony the manager was awesome! Friendly, helpful and very accommodating when a small issue came up.

Wonderful staff! Beautiful room! We will stay here again!

I liked the location, the variety of restaurants and shopping nearby.

Overall a great stay experience. They would not credit my Mariott rewards account because it was booked through Hotels.com (3rd party) instead of directly through them. When I checked out, I requested to be emailed a copy of my final bill, but never received it. Rooms & building were very clean, comfortable, nice amenities. Close to the University of Oklahoma, which made it easy to get to campus for events.

Easy to get to.

This is a nice hotel with friendly staff. For road travelers, it's located just across a quiet street from a row of restaurants, so you don't have to get back in your car to get dinner, for example. One thing: at checkin we were informed that there would be a $5 fee for parking. We didn't argue at all, but I was left feeling "are you kidding?". Based on the price of the room $5 is nothing. The other odd thing was that no info about our vehicle was requested. This is a small thing, but also a poor choice on the part of the hotel, in our opinion.

Nice landscaping and grounds. Easy walk to restaurants Do not provide a complimentary breakfast option

Convenient location

We had the unfortunate experience with another room on our floor having a small electrical fire. We all had to evacuate at 10:15pm, but it was very orderly and well managed. After a reasonably short time, we were allowed back to our rooms. The room was nice, clean and prepared/personalized for our arrival! I would consider staying here again, as the proximity to OU and other points of interest was great. Bummer on the issue, but they handled it and us well.

Even though this hotel is close to I-35, it is quiet, on a tree-lined street, and has nice parking areas. The bistro is a nice option but check its hours of operation. Several other options for eating within walking distance.

Our hotel was clean and the staff was helpful. Nice area to stay. There are plenty of places to eat within walking distance. Mall and shopping center are close.

I enjoyed the restaurants within walkng distance.

No breakfast sadly and Starbucks coffee machines broken

There was no hot water. Which meant no showers which being in 80-90 degree weather was no fun. The “coffee “ shop in the lobby definitely not worth the cost Staff very friendly and helpful!

Nice landscaping and grounds. Easy walk to restaurants Do not provide a complimentary breakfast option

Short trip but this was a great place to stay. The staff was friendly and got my Starbucks and the Starbucks workers were great as well.

The room was really small for a couple, we had no place to put our luggage without stepping over. Breakfast was overpriced, 2 bagels, 2 coffees was $33. Staff at bar really friendly, front desk not so much.

Even though this hotel is close to I-35, it is quiet, on a tree-lined street, and has nice parking areas. The bistro is a nice option but check its hours of operation. Several other options for eating within walking distance.

When I made the reservation on Expedia it showed breakfast was available at no charge. However, when I checked in I was told breakfast was available for a surcharge. We didn't eat breakfast.

Smell entering the room. Had trouble with the restroom, some issue. Moved rooms the next day. Breakfast is terrible.

The staff was very helpful and welcoming. The breakfast is limited with staff not available most times.

It was great for the money. Breakfast was a little pricey and the drinks were ridiculously expensive.