Crowne Plaza Edison by IHG

Very clean room, very quiet hotel. Great staff.

Lobby was nice, the check in process was great, staff was helpful and then we entered our room. I had to do a bit of cleaning as it appeared some things were missed, but nothing compared to the overwhelming smell of mold in the bathroom. Staff sent maintenance which was a bit odd because there’s nothing he could’ve done in the moment to solve the issue but I guess the thought counted. There were silverfish bugs crawling around through out the night and finally when trying to leave there was only one working elevator. We had to wait at least 20 + mins to catch one because each time it stopped on our floor it was packed! Probably would not have this as first choice if I need to stay in the area again.

Crown plaza hotel is a very hotel very nice

Bar was ok, breakfast was good, club sandwich and fries was fine. Clean rooms, nice staff.

Upon arrival the hotel failed to clean my room thoroughly. They spread the bed and that’s it. I found stains & holes on my sheets, hair in the shower, on the bathroom floor and on the toilet seat. Then stained towels and spots on the large and makeup mirror. I went downstairs and informed the front desk (after calling repeatedly and no answer) of the sheet stains, and they said new sheets would brought up. When I asked if they’ll spread the bed the guest services person looked at me odd, gave me attitude and confirmed sheets will be brought up. We were tasked with re-spreading our own bed. Then as the night went on we noticed the stains on the bathroom towels and that there was only 1 set of all towel supplies… so we needed to make another front desk request. Which again they failed to answer the phone, so I went down late at night to request this. They prioritized my room cleaning the next day and it was like night and day after. I informed the manager of this inconvenience and she informed me that she’ll raise it to the GM. I’m still waiting to hear back. I also reached out to Hotels.com and because the hotel was unresponsive they were unable to do much on their side. I’m so disappointed that this was a 4 star + experience because never have I been forced to stay in a dirty room, much less get my front desk calls ignored and tasked with spreading my own bed when at a hotel and to top it off be given attitude when’s I raise the issue to staff members.