Sirene Belek Hotel

Room and parts of the hotel were very nice, others requiring update. Main restaurant experience not for the feint of heart in the middle of summer holiday season and though food choice was reasonable, quality not as hoped. €20 per person à la carte worth it and eating at Bohemia for €50 per person was nice, but for one of us getting a bit sick, likely from a shellfish dish. There are two distinct hotels, Bohemia looks far better and would have been worth paying the extra (à la carte restaurants included, upgraded rooms, beach facilities etc). Pools good, food and drinks availability was reasonable, no pool service though (even for towels). All sun beds towelled up by mid morning but many-to-most unoccupied. No attempts by the hotel to prevent towel placement nor clear away used but now unoccupied beds. Always seemed to be bin bags left in the area outside our room. Lots of staff, most generally helpful, except strangely Guest Services who seemed completely disinterested / unapproachable / unknowledgeable when asked to assist with bookings etc. From a service perspective, not what I’ve come to expect from a 5 star hotel.

It was nice

Old hotel, many Russians

We would like to start by thanking you for a wonderful stay at your hotel. The location, the beautiful surroundings, and the friendly and welcoming staff made our holiday a truly enjoyable experience. The food was also absolutely delicious, and we generally felt very comfortable throughout our stay. However, we are writing to make you aware of an issue we unfortunately encountered during our visit. We had to change rooms due to mold, which was handled well by the staff. Towards the end of our stay, however, we noticed that there was also some mold beginning to appear in the new room. As it was close to our departure, we chose not to bring it up at the time, but we did mention it upon checkout, as we didn’t want to switch rooms again. We hope you take this feedback in the constructive spirit in which it is intended, as we would very much like to recommend your hotel to others – and perhaps even return ourselves one day. We simply feel it is important that the issue with mold is taken seriously, as it can affect both the guests’ experience and their health. Thank you in advance for your understanding, and once again thank you for an otherwise very pleasant stay.

Clean, spacious, friendly staff, amazing accommodation. Great food and services specially Elham (waiter) who was professional and caring.