Maximilian Hotel & Apartments Weil am Rhein / Basel

the room booked had first one bed less then indicated. was asked to pay a surcharge to get the room I wanted. the a while I got a free upgrade but the room I entered was already occupied. the staff was helpful but it took me one hour to get in the room

We had a fantastic stay at Maxamillion hotel, staff were so friendly and helpful, nothing was too much bother for them. We had a slight issue with our hot water supplies no big issues, but staff sorted it out for us. Our beds were so comfortable and clean, we had a kitchen in our room with a fridge which was amazing. The hotel is in a great location, outside our hotel is the bridge you can walk over into France. I would Definitely recommend this hotel for friendliness, location, and great staff. I would definitely would stay here again. Thank you for a wonderful hospitality

Modern, clean, convenient location, friendly staff, value for money.

Temperature on shower was temperamental

I booked one more night and confirmed with the colleague at the reception during the check in and the day before on a Saturday. However, the reception team had not communicated with the housekeeping team and all my things in my fridge were disposed. I also needed to retrieve all my personal items from the corridor. Some of my clothing was missing, which the hotel was not able to provide a new one. They just kept on apologising without resolving the issue, i.e. providing a new piece of clothing that was threw away by the housekeeping mistake. Bear in mind I realised all my clothes were threw away in a Sunday afternoon when all the shops nearby were closed. The hotel staff was thinking you should go out and buy a new piece of clothing at your own cost and time (which is precious when you are travelling), maybe some shop at Basel remained open, but does it make sense? It is a Best Western Hotel, not a small unknown hotel, this is simply far below standard and disappointing.