Grand Hotel Gozo

Excellent location, front sea view from the room to the sea and harbour. It has indoor and outdoor swimming pools which is amazing if you wish to enjoy time at the hotel. Friendly and helpful staff.

We were upgraded to a superior room and enjoyed our stay. Excellent view from the hotel and our private balcony. The pool area has been upgraded since last year- much larger pool and area to sit and relax. A good breakfast - hot and cold items. Good options at the bar area with an outside area to sit. Parking underneath the hotel. Two levels. Quite difficult garage. Good WiFi and TV with some English channels. Bathroom with a lovely bath. A lovely place to spend a few days.

Lovely stay at the Grand Hotel. The rooms could do with a refresh however. We had no specific issues. Food was lovely, staff attentive and helpful. Breakfast had good variety. Pool was lovely. Getting into and out of the underground parking was a mission as it was so steep!

Perfect place to stay. Only complaint is that the Jacuzzi was cold and the pool was cold and the Jacuzzi in the spa was also cold

Situata sopra il porto di Mgarr (da dove si prendono i traghetti per Malta e Comino), è una struttura imponente che forse necessiterebbe di una rinfrescata. Gentile e disponibile il personale al check-in (in particolare il portiere di notte Radomir), un po' meno quello di sala forse per via del lavoro davvero sfiancante, dalla colazione alla cena. Magnifica la piscina all'aperto con panorama mozzafiato, non utilizzabile quella indoor under manteinance per tutto il soggiorno. Buona la colazione a buffet, varia ogni giorno, forse un po' ristretta la scelta dei dolci. Fermata del bus a 50 metri, nel porto diversi ristorantini tra cui scegliere. Non è la zona più turistica di Gozo, ma per gli spostamenti in traghetto è l'ideale.

Indtjekningen var en katastrofe. Wifi var en katastrofe. Fitness på 4 kvm burde droppes helt. Men værelset var super lækkert, med en dejlig udsigt. Personalet er super rare, og meget serviceminded Buffeten er ren verdensklasse og kagerne gode. Beliggenhed er også god Kan anbefales

Josef the manager was outstanding,upgraded us to a family room.Housekeeping provides enough amenities I booked for 3 and was assigned with a queen bed,no sofa bed.view of the outdoor infinity pool and harbor. Indoor swimming pool is warm with coed shower. The entrance to the pool not handicap accessible,however guests and staff assisted with the rollator. Had burrata & figs,pizza,fish soup @ Ferdies. Restaurant have diasable access in the alley of the hotel. The hotel is a stone’s throw away,uphill,the taxi not even 2 mins drive cost us €10.The driver was friendly and helpful that we hired him for 5 hr Gozo tour.

Lovely friendly hotel. Bathroom was a little 'tired' but we had a private terrace, with our own sun loungers and the room was very big with a comfy king size bed. Hotel indoor pool was good, the outdoor infinity pool was impressive. Food was very good. Service was good too

We had no problems at all...the indoor pool was superb..the sea view is magical... Looking forward for our next trip.

Excellent hotel at Mgarr Harbour in Gozo. Lovely view of Mgarr Harbour. Stunning view from rooms. Lovely large warm swimming pool with plenty of sun loungers and shade. Good buffet breakfast. Nice bar area with seats outside. Spa and indoor pool although we did not use these. Easy walk to restaurants bars and cafes. Garage is a little difficult. WiFi sometimes a bit flaky. All in all a great hotel with good service. Cleaning of room and replacement of shampoos etc was very good. TV with some English channels.

This hotel has seen its better days. But that being said, it just isn’t kept that clean. There was a fresh stain on one of the hand towels and the glasses in the room were dirty. The shower was clean but the hardware was falling off the wall.

Cockroach infested hotel and in a sorry state, had to leave the hotel after a few hours

The room could have been cleaned better

Check in was great with friendly staff throughout the hotel. Aging hotel with incredible views. Our room 660 was an upgrade and had a double balcony. Close to ferry and bus station. A few places to eat nearby and a restaurant in the building. Beautiful infinity pool! Shower was filthy, needed a deep clean and re-grouting. Furnishings are very dated. Bed was super comfortable with thick and thin pillows! Fridge worked great and AC was very good.

The location of this hotel is spectacular, we had room 705 with balcony on the harbor. The bed was comfortable and the linen clean. The room in general was ok, but the lack of cleanliness and upkeep of the bathroom was surprising. I don't doubt this hotel must have been 'Grand' many decades ago, but now needs to be 'refreshed', or at least thoroughly cleaned. From the moldy shower curtain, faucets and tiles to the toilet flush that worked only when jiggled a certain way, to the filthy hallway carpeting...all things that could easily and quickly be fixed. I didn't expect that.

Das Hotel ist sehr sauber und das Personal ist freundlich und zuvorkommend.

Clean room, spacious, great view, convenient to ferry and restaurants/bars

Vladimir, the front desk attendant provided excellent customer service. He was very friendly and was able to answer all of our questions without hesitation. A very welcoming man to us strangers when we arrived. The room I stayed in was absolutely amazing; much more than expected. It was kept clean daily by the staff, it offered an amazing view of the ferry landing/harbor and everyday upon arriving back from my daily adventures it was very welcoming. I would recommend this hotel to any and everyone who is planning on heading to Gozo.

I have never given a hotel a bad review before but the Grand is the worst hotel I’ve ever stayed in and I would tell anyone to avoid- it ruined our trip to Gozo. The hotel may have been nice 20 years ago but is now in desperate need of renovation. Our room stunk of mould and damp and when we complained with reception were told it was because it was a basic room! Nothing was clean from the carpets to the curtains. The bins in the outside areas weren’t changed leading to an infestation of wasps around the pool. All communal areas were dingy and dirty. Breakfast was poor, nothing was very fresh and mostly we avoided it. The reception staff weren’t helpful and the manager was exceptionally rude. The other hotel staff were friendly and tried their best despite the state of the hotel. The “fitness room” had a couple of very old pieces of equipment, no air con or windows that could open and no water machine. The indoor pool was closed permanently. The only plus is the view which is beautiful. The other guests seemed to share a similar view and we bonded over how grim the hotel was! Avoid it and spend your holiday elsewhere

Beautiful sea view, huge room and housekeeping excellent. Patio doors open (on both our rooms) if you jiggle them when locked, pool lovely but strange artificial grass round it gets boiling hot and coming up in places. No cleaning round the pool area during the day so bins overflowing each day by afternoon and lots of the hotel looks unfinished including the car pro which had a digger excavating downstairs and if you looked over the edge of the pool lots of half built cement and structures. Night staff excellent and really helpful, daytime receptionists leave the desk a lot and you feel quite bothersome if you ask for things. Overall the hotel was lovely and did what we needed but definitely areas for improvement! It’s 4 star but communal areas let it down.

Lovely room overlooking the harbour BUT heavy building work noise outside the hotel in the harbour and in the actual hotel on top floor!! They are building new rooms. Woke us up at 7.30 am which is totally unacceptable… the pool was excellent and the breakfast was very poor… worst breakfast we’ve ever had!!! Would not recommend until building work is finished. Really disappointed!!

Lovely hotel. Stayed in superior sea view room. Amazing views huge comfu bed. Very quiet.lovely breakfast plenty of choice. Only issue is the walk to hotel with case difficult as no path and traffic very busy.

I wanted a quiet few days in Gozo - I didn't have a car so picked this hotel for convenience to ferries and buses. I opted for a room with a terrace/sun loungers. I had a really large room on 8th floor, with spectacular views over the harbour, great air conditioning, huge comfortable bed. We also had a large round bath in the room which I wasn't expecting. The infinity pool was beautiful, stunning views and jacuzzi area. Staff were all lovely - we didn't eat at the hotel so cannot comment on that. Would highly recommend this hotel especially if you book a room with terrace!

Indtjekningen var en katastrofe. Wifi var en katastrofe. Fitness på 4 kvm burde droppes helt. Men værelset var super lækkert, med en dejlig udsigt. Personalet er super rare, og meget serviceminded Buffeten er ren verdensklasse og kagerne gode. Beliggenhed er også god Kan anbefales

Love this hotel. View spectacular. The oldest part of the hotel needs a little tlc especially the plumbing (shower pressure not good). Not for people with mobility problems as it’s a steep walk up to the hotel and buses to/from. However taxis/uber/bolt cars readily available But it remains our favourite hotel in Gozo.

Superb location and amazing staff. Beds were so comfortable and my room was perfect.

Check in was great with friendly staff throughout the hotel. Aging hotel with incredible views. Our room 660 was an upgrade and had a double balcony. Close to ferry and bus station. A few places to eat nearby and a restaurant in the building. Beautiful infinity pool! Shower was filthy, needed a deep clean and re-grouting. Furnishings are very dated. Bed was super comfortable with thick and thin pillows! Fridge worked great and AC was very good.

Lovely short break at the Grand. Elegant building with character. Check in quick and receptionist friendly, appreciated the fresh orange after the walk from the harbour. Booked superior seaview with balcony- stayed on the 8th floor, room very comfortable and nicely decorated, air conditioning efficient & room serviced daily with fresh water. Fridge in room small but handy for keeping drinks cool. Sunrise views of the harbour & pool area. Pool cold but refreshing ,stunning infinity view, plenty of sunbeds with towels provided at reception. Breakfast variety of options, cooked breakfast very nice. Lots of good restaurants/bars within 10 minute walk. Bus stop close by for trips in victoria or elsewhere on the island. Had a few nice walks along the coast from the harbour. Highly recommend for a short break, to be honest wish we'd been able to stay for longer.

Great spot on Gozo but less than grand. I'm sure it was in its day but the hotel is now rather dated. Service was good though.

My 7th floor room was very spacious, All the comforts you could ask for. The bedding was so soft and comfortable. Different pillow types for all sleepers. The view of the marina from the balcony was perfect to watch the activity. Great for a relaxed stay and a walk down to catch all ferries and boats for excursions. Pool was perfect and quiet spot to relax overlooking the marina. Many great restaurants at the marina to choose from. If you decide to stay you won’t regret it.

First impressions not so good... Hotel appears to be in the middle of expansion/reconstruction whereby they are extending by adding what might have been a previous hotel/knocking through. While this is happening it's a bit disco-ordinated, with having to take two different lifts, with a fair walk between them, to get to my room. Second impression was that they don't have enough resources. We couldn't get any pool towels as they didn't have enough, it hasn't got them back from the laundry... Very odd. Never had that before. Third, they put on a free bus to go to Victoria... Only when we booked it they changed the time the bus would depart without telling us. Obviously 2 other couples had the same problem. Their response was "well it's free so why are you complaining", not understanding the reason behind the upset. Solution was to hide the sign and not talk to us any more... Bit petulant really. Once all those issues were covered, the room was great, large and a very comfy bed! Breakfast pretty good and the staff (other than the petulant guy on reception) were great. We enjoyed our stay.

Das Hotel incl. Facilities ist prima, Top Lage, aber etwas in die Jahre gekommen. Das Bad in meinem Zimmer bräuchte dringend etwas Verbesserung. Die Empfangsdame war unmöglich. Sie hat eine am Ankunftstag bereits gezahlte Kurtaxe beim Checkout vehement eingefordert, mit der Begründung, Initials auf der vorgelegten Rechnung würden fehlen. Die Diskussion mit einem Gast um 5 Euro ( die bereits bezahlt worden waren ) empfand ich als höchst unangemessen. Ansonsten recht freundliches Personal.

An otherwise pleasant stay was ruined by a distressing incident at the end. We had paid Expedia in full in advance, paid the local tax on arrival and not charged anything to the room. On check out the receptionist claimed that the Expedia room rate was too low and we had to pay more. We referred her to our Expedia receipt and both she & the Reservation Manager suddenly said it was fine. However, on the journey to the airport we received 2 phone calls from the hotel aggressively hassling us to pay the extra immediately by phone. Again we referred them to Expedia. This was at a vulnerable time when we were gathering our luggage to disembark the fast ferry. I managed to have a chat with a virtual agent on the Expedia App while on the airport bus and, while they couldn't resolve the issue during the chat, they were helpful and committed to emailing the hotel, resolving the issue and getting back to me. At the time of writing I have heard no more. It is worth adding that this was our 5th stay at the Grand so we had been happy to return. On this occasion the staff were polite & pleasant but did not seem to have a clue what they were doing and very few of the systems (technical or manual) seemed to work. The approach of the managers we encountered can only be described as inappropriate and not endearing to the customer. The handling of the issue above is typical of their attitude and lack of professionalism. I doubt we will be staying at the Grand a 6th time!

Josef the manager was outstanding,upgraded us to a family room.Housekeeping provides enough amenities I booked for 3 and was assigned with a queen bed,no sofa bed.view of the outdoor infinity pool and harbor. Indoor swimming pool is warm with coed shower. The entrance to the pool not handicap accessible,however guests and staff assisted with the rollator. Had burrata & figs,pizza,fish soup @ Ferdies. Restaurant have diasable access in the alley of the hotel. The hotel is a stone’s throw away,uphill,the taxi not even 2 mins drive cost us €10.The driver was friendly and helpful that we hired him for 5 hr Gozo tour.

Convenient location and stunning views. Hotel decor is a little tired and dated but very comfortable and clean. Most staff were friendly and helpful although the bar/waiting team were a bit sullen. As usual for off season there was noise from building work on the hotel but it didn’t bother us too much. However if rumoured plans to demolish part of the hotel and build apartments go ahead it will become a “no go “ area for at least a couple of years. I hope they don’t do that as it is a pleasant place to stay as it is.

Very welcoming , the staff are very professional and friendly. The breakfast waitress Daniela and Jerico are awesome. They make everyone feel comfortable. The view from the room is very relaxing. We made the use of the masseurs Jella and Sankara . Thank you for everthing.

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.

The hotel has a lovely view, the staff polit and very helpful. The rooms are very comfortable but the place needs so.e slight redecorating. Hole in the chair on the balcony, horrible hall carpet. Dirty shower curtain but that was replaced immediately. Lack of pool towels. Bfast was ok

Vladimir, the front desk attendant provided excellent customer service. He was very friendly and was able to answer all of our questions without hesitation. A very welcoming man to us strangers when we arrived. The room I stayed in was absolutely amazing; much more than expected. It was kept clean daily by the staff, it offered an amazing view of the ferry landing/harbor and everyday upon arriving back from my daily adventures it was very welcoming. I would recommend this hotel to any and everyone who is planning on heading to Gozo.

Room upgrade not given just a spa credit. Bit of a fuss re ordering breakfast which was resolved to my satisfaction by Youssef Sabry (thank you Youssef) Nice breakfast and very clean.

Lovely hotel. Stayed in superior sea view room. Amazing views huge comfu bed. Very quiet.lovely breakfast plenty of choice. Only issue is the walk to hotel with case difficult as no path and traffic very busy.

Hôtel très bien placé, belle vue sur le port, proche des bus. Très confortable. Magnifique piscine, excellent petit déjeuner. Avons passé un excellent séjour !

Good location

Lovely short break at the Grand. Elegant building with character. Check in quick and receptionist friendly, appreciated the fresh orange after the walk from the harbour. Booked superior seaview with balcony- stayed on the 8th floor, room very comfortable and nicely decorated, air conditioning efficient & room serviced daily with fresh water. Fridge in room small but handy for keeping drinks cool. Sunrise views of the harbour & pool area. Pool cold but refreshing ,stunning infinity view, plenty of sunbeds with towels provided at reception. Breakfast variety of options, cooked breakfast very nice. Lots of good restaurants/bars within 10 minute walk. Bus stop close by for trips in victoria or elsewhere on the island. Had a few nice walks along the coast from the harbour. Highly recommend for a short break, to be honest wish we'd been able to stay for longer.

Vi boede 9 dage på hotellet og det var hele vejen igennem en god oplevelse. Personalet var hjælpsomme og venlige. Beliggenheden var rigtig god med udsigt over havnen. Tæt på færgen fra Malta og tæt på offentlig transport.

Mycket trevligt hotell. Utmärkt service och mycket trevlig personal. Bra frukost. Läget perfekt som utgångspunkt för vandringar.

An excellent four star hotel on the Harbour in Gozo easy for the ferry five minutes walk away and only 3 miles from Victoria in the centre of Gozo, the staff give the hotel more of a local feel rather than that of an international brand.

Very friendly and helpful staff. The location is perfect being right by the harbor. Our room was spacious and the bed was comfortable. We had a balcony over looking the harbor.

This property has an amazing outdoor pool...the rooms are very clean and comfortable. The dining options are varied and delicious.. buffet breakfast was decent and had multiple choices available. my room had a sensational ocean view and I enjoyed my stay. They offer luggage storage but it wasn't really locked up, so keep that in mind. It is walkable from the Gozo fast ferry but there is no sidewalk part of the way and the traffic with the ferry line can be kind of crazy especially Sunday nights. I got a great price. I would definitely stay again.

Clean room, spacious, great view, convenient to ferry and restaurants/bars

Exceptionnel. La chambre avait vue sur mer. Le personnel était accueillant et très professionnel. L’hôtel était calme. Bravo à l’équipe de cuisine pour le petit déjeuner varié et copieux. Nous recommandons cet hôtel.

There was a very good variety of food on offer at breakfast. The staff are very efficient and the environment relaxing

I had a lovely relaxing stay for a 5 day birthday treat. The level nine restaurant was superb! I got totally spoilt for my birthday . The staff at this hotel are so amazing , i will definitely go back with my partner next time . 😊

Second stay - the hotel is tired in many areas - some staff have poor English skills. The coffee at breakfast is terrible you need to buy from the bar then it's a good coffee. Car parking is on site and free.

Lovely short break at the Grand. Elegant building with character. Check in quick and receptionist friendly, appreciated the fresh orange after the walk from the harbour. Booked superior seaview with balcony- stayed on the 8th floor, room very comfortable and nicely decorated, air conditioning efficient & room serviced daily with fresh water. Fridge in room small but handy for keeping drinks cool. Sunrise views of the harbour & pool area. Pool cold but refreshing ,stunning infinity view, plenty of sunbeds with towels provided at reception. Breakfast variety of options, cooked breakfast very nice. Lots of good restaurants/bars within 10 minute walk. Bus stop close by for trips in victoria or elsewhere on the island. Had a few nice walks along the coast from the harbour. Highly recommend for a short break, to be honest wish we'd been able to stay for longer.

Hôtel très agréable avec de belles prestations La formule 1/2 pension est tres bien Personnel de chambre et de restaurant au top ! La marge de progression reste résolument pour le bar tant au niveau accueil, service que confort pour ce type d’hotel …

Very lovely hotel with beautiful views and good reasonable price paid for hotel including breakfast, however breakfast choice wasn’t huge and served the same breakfast everyday which got a bit boring. The cake wasn’t fresh as they had the same cake on display for several days which was not appealing at all. The room we had however was quite clean, spacious, good value for money and the views were so beautiful overlooking the sea and harbour. The staff were also very helpful in providing information on transport and excursions, welcoming and easy to talk to. In terms of cleanliness, overall quite clean however the toilet brush appeared dirty which wasn’t great to see and would have been nice to get clean towels at least every 2 days or so but would definitely stay at this hotel again.

This property has an amazing outdoor pool...the rooms are very clean and comfortable. The dining options are varied and delicious.. buffet breakfast was decent and had multiple choices available. my room had a sensational ocean view and I enjoyed my stay. They offer luggage storage but it wasn't really locked up, so keep that in mind. It is walkable from the Gozo fast ferry but there is no sidewalk part of the way and the traffic with the ferry line can be kind of crazy especially Sunday nights. I got a great price. I would definitely stay again.

We really like staying here, it’s a great hotel that’s clearly investing a lot it it’s facilities. The rooftop BBQ is a must!! The place is like a tardis, there is so much of it and you keep finding new corners. We’re looking forward to coming again!

I have never given a hotel a bad review before but the Grand is the worst hotel I’ve ever stayed in and I would tell anyone to avoid- it ruined our trip to Gozo. The hotel may have been nice 20 years ago but is now in desperate need of renovation. Our room stunk of mould and damp and when we complained with reception were told it was because it was a basic room! Nothing was clean from the carpets to the curtains. The bins in the outside areas weren’t changed leading to an infestation of wasps around the pool. All communal areas were dingy and dirty. Breakfast was poor, nothing was very fresh and mostly we avoided it. The reception staff weren’t helpful and the manager was exceptionally rude. The other hotel staff were friendly and tried their best despite the state of the hotel. The “fitness room” had a couple of very old pieces of equipment, no air con or windows that could open and no water machine. The indoor pool was closed permanently. The only plus is the view which is beautiful. The other guests seemed to share a similar view and we bonded over how grim the hotel was! Avoid it and spend your holiday elsewhere