Name: Holiday Inn Express Hotel and Suites - Odessa by IHG
Address: 5321 John Ben Shepperd Parkway, Odessa, Texas, United States of America, Odessa, Texas, US
Price range: $88–$220 per night
Rating: 8.03

What guests think

At Holiday Inn Express Hotel and Suites - Odessa by IHG, guests frequently praise the friendly front desk team, generally clean rooms, and comfortable beds, with several also appreciating easy access and well lit parking in a convenient, easy-to-find location. Multiple reviews mention ongoing renovations, with breakfast sometimes relocated to a meeting room. Some guests reported housekeeping or maintenance lapses and dated or worn room elements, plus occasional breakfast shortages or slow replenishment. Overall, expect a mostly comfortable stay, but conditions can vary by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note ongoing renovations, with breakfast temporarily served in a meeting room. Some guests observed property wear; isolated comments mention an elevator outage and well lit parking.

Related guest reviews

8

Jennifer Alyce

May 21, 2025

·

Stayed 5 nights

Property under renovation and remaining rooms are not kept up while work is continuing.

10

Susie

Sep 7, 2025

·

Stayed 1 night

Very nice hotel! Loved the bed, pillows, keurig, Everything about this hotel is awesome. They are doing some first floor renovations in the breakfast area, but they have breakfast set up in a meeting room. The only thing that would have made this better is Expedia NOT charging $6 for FREE parking. Kind of a crappy thing to do.

6

Matthew

Nov 30, 2024

·

Stayed 5 nights

Upon entering the Hotel the lobby and public area were very nice. The room was an average mildly run down hotel in West Texas. There was an odd smell when entering the room, but not bad enough to leave. There was a thick layer of dust stuck to the walls in the room. The small refrigerator in the room didn’t work. The bathroom exhaust fan didn’t work. The beds were not very comfortable and the furniture was starting to fall apart. The breakfast lady was absolutely AMAZING! She went above and beyond to make sure our family’s breakfast went well. For the price it was ok and did the job.

10

Carolina

Oct 16, 2025

·

Stayed 1 night

Staff was great, unfortunately remodel was in progress so we didn’t get to dine in the new area. They accommodated us nicely in an area for breakfast. Breakfast was delicious. Room was very nice, clean and comfortable.

10

Shareatha

Sep 5, 2025

·

Stayed 2 nights

Under construction without notice but front desk ladies really nice

8

Tina

Sep 8, 2025

·

Stayed 1 night

Under renovation. It will be great when it’s done.

2

Jeanne

Jul 3, 2023

·

Stayed 2 nights

The shower was leaking and would flood the bathroom floor each time we used it. The room overall was in poor condition; very worn carpet, bedding, etc. Very thin towels, not good at soaking up all the water that had flooded the bathroom floor. Worst coffee I've ever had in my life; it was sludge. I tried to let the front desk know about the shower issue when we were leaving, but I waited 10 minutes at the front desk and called out for assistance and no one ever showed up. Property needs major renovation.

8

Neal

Nov 24, 2024

·

Stayed 1 night

Nice room, spacious and clean. A couple of extra towels, only two for two people, would have been nice. Usual breakfast choices. The elevators were not working, things like this happen once in a while, but better preventive maintenance might have prevented this.

10

Susan

Jan 15, 2023

·

Stayed 2 nights

We had a very comfortable, nice room, and the hotel is neat and clean and was spotless. Very good hot breakfast. Front desk staff was terrific. Also nice workout room. The location was great, near many amenities/restaurants,grocery stores.

10

Mary

Mar 25, 2024

·

Stayed 2 nights

Hotel was easy to find with good well lit parking. Nice area. Room was clean and comfortable. Breakfast was good and there were plenty of items to go around.

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Cleanliness

Many guests found the hotel and rooms very clean. Others reported issues such as dusty walls, mildew in showers, worn carpets, or, in one case, a room not cleaned before arrival.

Related guest reviews

10

Boban

Sep 6, 2025

·

Stayed 2 nights

Clean place

10

Guadalupe

Sep 19, 2024

·

Stayed 2 nights

Super clean

10

Jeffery

Oct 24, 2025

·

Stayed 5 nights

Great staff, clean room

6

Stephen

Nov 10, 2024

·

Stayed 1 night

Place was fine, but shower needed cleaning.

10

Ramiro

Feb 7, 2026

·

Stayed 1 night

Staff was so friendly and the hotel was one of the cleanest we’ve ever stayed at.

2

Jesus

Sep 21, 2024

·

Stayed 1 night

This was a horrible hotel, the room was dirty. The bed was rock hard and pillows very flat. The shower had lots of mildew on the grout. We used the iron, there was something burnt on. The ironing board had tons of burn stains and dirty. Staff was not friendly or very knowledgeable about tax exemption. I would have given them a zero out of five if that was an option.

6

Adriana

Aug 2, 2023

·

Stayed 1 night

Carpets need cleaning.

10

THERESA

Jan 16, 2026

·

Stayed 1 night

Front desk very nice, room clean and motel has very nice atmosphere.

10

erica

Nov 25, 2025

·

Stayed 1 night

Clean rooms, friendly staff, good breakfast

4

Janice

Aug 15, 2024

·

Stayed 2 nights

Staff was great and cordial! but the hotel needs updating. Mirror in bathroom was peeling. Bathroom had sewer smell. Headboard on bed was filthy and one side was falling. Curtains over the a/c unit were filthy and old. So old and worn sun shown through them in many places.

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Rooms

Beds and pillows are frequently praised for comfort, and some rooms feel spacious. However, several guests cited dated furnishings, worn carpets, maintenance problems, and occasional odor or noise.

Related guest reviews

2

Sandy

Jul 7, 2024

·

Stayed 1 night

It was the worst. Came back from a family dinner. Got off elevator at the 3rd floor to smell someone smoking pot. The closer we got to our room the worst it got. Told the person on duty at the front desk because she can't leave the desk to see itfor her self. So went back to room tried to go to bed. Seemed like the smell was coming through the walls. Then next room over had Tv on full blast all night long. Tried to call front desk to see if she could take care of the but the phone didn't work. So we checked out about 4am.

8

Jennifer Alyce

May 21, 2025

·

Stayed 5 nights

Property under renovation and remaining rooms are not kept up while work is continuing.

10

Amy

Oct 12, 2024

·

Stayed 1 night

I was traveling alone and felt very comfortable and had a great night's sleep.

10

Susie

Sep 7, 2025

·

Stayed 1 night

Very nice hotel! Loved the bed, pillows, keurig, Everything about this hotel is awesome. They are doing some first floor renovations in the breakfast area, but they have breakfast set up in a meeting room. The only thing that would have made this better is Expedia NOT charging $6 for FREE parking. Kind of a crappy thing to do.

10

michael

Apr 6, 2023

·

Stayed 1 night

Clean. Was only there for 8 hours but it served its purpose. Clean bed. Clean shower.

6

Matthew

Nov 30, 2024

·

Stayed 5 nights

Upon entering the Hotel the lobby and public area were very nice. The room was an average mildly run down hotel in West Texas. There was an odd smell when entering the room, but not bad enough to leave. There was a thick layer of dust stuck to the walls in the room. The small refrigerator in the room didn’t work. The bathroom exhaust fan didn’t work. The beds were not very comfortable and the furniture was starting to fall apart. The breakfast lady was absolutely AMAZING! She went above and beyond to make sure our family’s breakfast went well. For the price it was ok and did the job.

10

Ashley

Jul 23, 2024

·

Stayed 3 nights

A nice hotel that i would stay in again. Friendly and helpful staff. We liked their pillows and bed. Slept well. Variety of both hot and cold breakfast.

2

Jeanne

Jul 3, 2023

·

Stayed 2 nights

The shower was leaking and would flood the bathroom floor each time we used it. The room overall was in poor condition; very worn carpet, bedding, etc. Very thin towels, not good at soaking up all the water that had flooded the bathroom floor. Worst coffee I've ever had in my life; it was sludge. I tried to let the front desk know about the shower issue when we were leaving, but I waited 10 minutes at the front desk and called out for assistance and no one ever showed up. Property needs major renovation.

8

Neal

Nov 24, 2024

·

Stayed 1 night

Nice room, spacious and clean. A couple of extra towels, only two for two people, would have been nice. Usual breakfast choices. The elevators were not working, things like this happen once in a while, but better preventive maintenance might have prevented this.

10

Ashley

Nov 22, 2025

·

Stayed 2 nights

Room was clean, bed was beyond comfortable

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Service

Staff are widely described as friendly and helpful, including standout breakfast attendants. A number of reviews noted missteps such as unhelpful or absent front desk responses and a poorly handled key issue.

Related guest reviews

8

Rhonda

Nov 2, 2023

·

Stayed 3 nights

Convenience and price, employees very nice abd friendly, helpful.

10

Tiffani

Nov 24, 2023

·

Stayed 2 nights

This property is truly our favorite to stay when we visit West Texas. The staff are ALWAYS friendly & helpful!!

10

Michelle

Apr 18, 2024

·

Stayed 1 night

Always stay here when I come to Odessa. Rooms are nice and clean. Front Desk employees are always nice and accommodating.

10

Israel

Oct 24, 2023

·

Stayed 2 nights

Service was excellent for sure i would return and stay at same place.

4

John

Jul 21, 2023

·

Stayed 1 night

Room was not cleaned. Beer cans on counter-tops & previous occupants items still in showe. Front desk manager said could stay in my car as alternative. No discount offered, still paid $129 fees. You asked..

8

Neal

Nov 3, 2024

·

Stayed 2 nights

Everything was great except when I asked for a spare key, it was programmed incorrectly. I didn’t find out Neil hours later when I tried the use it. The clear k that reprogrammed never apologized for inconvenience and attitude during the entire process left something to be desired.

2

Jesus

Sep 21, 2024

·

Stayed 1 night

This was a horrible hotel, the room was dirty. The bed was rock hard and pillows very flat. The shower had lots of mildew on the grout. We used the iron, there was something burnt on. The ironing board had tons of burn stains and dirty. Staff was not friendly or very knowledgeable about tax exemption. I would have given them a zero out of five if that was an option.

2

Jeanne

Jul 3, 2023

·

Stayed 2 nights

The shower was leaking and would flood the bathroom floor each time we used it. The room overall was in poor condition; very worn carpet, bedding, etc. Very thin towels, not good at soaking up all the water that had flooded the bathroom floor. Worst coffee I've ever had in my life; it was sludge. I tried to let the front desk know about the shower issue when we were leaving, but I waited 10 minutes at the front desk and called out for assistance and no one ever showed up. Property needs major renovation.

2

Gibran

Jul 16, 2024

·

Stayed 2 nights

Pésimo servicio al frente

Translate

10

Jeffery

Oct 27, 2025

·

Stayed 1 night

Great staff!

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Location

Reviewers describe the location as convenient and easy to reach, close to restaurants and stores. One noted well lit parking.

Related guest reviews

10

Jeffery

Feb 22, 2025

·

Stayed 1 night

Good location

10

Dustin

Jun 7, 2024

·

Stayed 1 night

Great location. Very clean and quiet. Perfect for a quick business visit.

10

Susan

Jan 15, 2023

·

Stayed 2 nights

We had a very comfortable, nice room, and the hotel is neat and clean and was spotless. Very good hot breakfast. Front desk staff was terrific. Also nice workout room. The location was great, near many amenities/restaurants,grocery stores.

10

Cassandra

Jul 15, 2023

·

Stayed 1 night

Location

10

Mary

Mar 25, 2024

·

Stayed 2 nights

Hotel was easy to find with good well lit parking. Nice area. Room was clean and comfortable. Breakfast was good and there were plenty of items to go around.

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Dining

Breakfast often earns praise for taste, variety, and attentive service. Recurring complaints mention items running out and slow or refused replenishment, and setup being relocated during renovations.

Related guest reviews

10

Gregory

Jan 3, 2026

·

Stayed 1 night

I highly recommend this hotel. It's newer, clean, Gabby at the front desk is great, and the lady that takes care of the breakfast butfet was the best I've seen at her job in years.

4

Angela

Apr 9, 2025

·

Stayed 1 night

Water pressure was terrible and there was almost nothing left at breakfast with still 30 minutes left until it closed. The staff refused to put more out when asked.

10

Susie

Sep 7, 2025

·

Stayed 1 night

Very nice hotel! Loved the bed, pillows, keurig, Everything about this hotel is awesome. They are doing some first floor renovations in the breakfast area, but they have breakfast set up in a meeting room. The only thing that would have made this better is Expedia NOT charging $6 for FREE parking. Kind of a crappy thing to do.

8

Julio Cesar

Sep 18, 2023

·

Stayed 2 nights

everything with the hotel was wonderful, room very clean. with the exception of the breakfast some of the items ran out and never were filled again, I think night shift Friday night staff probably wasn't in a bad mood, she was answering my question with short sentences, not very cooperative at all. Beside that the hotel comply with my expectative I truly recommend it to stay in.

10

Carolina

Oct 16, 2025

·

Stayed 1 night

Staff was great, unfortunately remodel was in progress so we didn’t get to dine in the new area. They accommodated us nicely in an area for breakfast. Breakfast was delicious. Room was very nice, clean and comfortable.

6

Rodney

Jul 8, 2024

·

Stayed 2 nights

Mondays breakfast No food or ran out of breakfast food at 745 had to wait for more food to be cooked

10

Ashley

Jul 23, 2024

·

Stayed 3 nights

A nice hotel that i would stay in again. Friendly and helpful staff. We liked their pillows and bed. Slept well. Variety of both hot and cold breakfast.

10

erica

Nov 25, 2025

·

Stayed 1 night

Clean rooms, friendly staff, good breakfast

10

Susan

Jan 15, 2023

·

Stayed 2 nights

We had a very comfortable, nice room, and the hotel is neat and clean and was spotless. Very good hot breakfast. Front desk staff was terrific. Also nice workout room. The location was great, near many amenities/restaurants,grocery stores.

10

Mary

Mar 25, 2024

·

Stayed 2 nights

Hotel was easy to find with good well lit parking. Nice area. Room was clean and comfortable. Breakfast was good and there were plenty of items to go around.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$141
March	$131
April	$126
May	$107
June	$131
July	$102
August	$143
September	$141
October	$136
November	$124
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $189	17 $121	18 $96	19 $98
20 $91	21 $166	22 $220	23 $185	24 $115	25 $95	26 $92
27 $93	28 $156	29 $197	30 $188

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $93	3 $95
4 $96	5 $154	6 $189	7 $176	8 $184	9 $129	10 $129
11 $97	12 $143	13 $192	14 $163	15 $104	16 $89	17 $91
18 $92	19 $134	20 $174	21 $141	22 $103	23 $94	24 $88
25 $90	26 $137	27 $189	28 $153	29 $101	30 $148	31 $91

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed (Wet Bar)

Standard Room, 1 King Bed (Extra Floor Space)

Deluxe Room

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel and Suites - Odessa by IHG

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Prices for upcoming dates