Name: Hampton Inn & Suites San Antonio Northwest/Medical Center
Address: 11426 IH 10 W, Northwest Side, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: $82–$139 per night
Rating: 8

What guests think

Travellers report friendly service and clean, spacious rooms at Hampton Inn & Suites San Antonio Northwest/Medical Center, with a convenient location near dining and Six Flags, but experiences vary due to maintenance lapses and inconsistent housekeeping.

Multiple guests report vehicle break-ins in the parking lot, affecting peace of mind. Facilities receive mixed feedback: the small indoor pool is sometimes cloudy or closed and there is no hot tub despite photos; an elevator or laundry outage is also noted. Breakfast ranges from excellent with variety to under-staffed and not replenished, while rooms are spacious yet can be noisy with firm beds and occasional hot water or AC issues. Overall, expect a convenient, value-focused stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is small and frequently reported as cloudy, over-chlorinated, closed, or unheated; several guests also noted there is no hot tub despite photos. One elevator and laundry outages occurred, and multiple reports cite vehicle break-ins in the parking lot.

Related guest reviews

6

Jose

Mar 18, 2025

·

Stayed 2 nights

AC in the room was noisy. And the pool was horrible. The whole first floor smelled like chlorine. The room was comfortable and clean.

2

Jade

Mar 18, 2025

·

Stayed 1 night

Save your money, or spend a little more for a different hotel. This one is NOT worth it. I could hear every noise neighboring rooms made, the hall light was shining brightly through the large seam in the door, the photos of the pool were not from this hotel, the pool water was DIRTY and foggy- we couldn't see our feet. There was no hot tub, and there were hairs on the shower walls in our room. The fridge was wet inside. Overall bad experience. The breakfast was cold and many trays were empty already by 8:45. If you want a vacations, this stay won't be a relaxing one.

8

Heather

Jun 11, 2023

·

Stayed 3 nights

The only problems was the pool had way too much chlorine in it and only one elevator was working so it was chaotic when trying to go up and down to rooms

8

elizabeth

Jun 22, 2025

·

Stayed 1 night

The indoor pool had a lot of mosquitos. Pool was not heated. (would of been nice).

2

Marciano

Jun 17, 2024

·

Stayed 3 nights

Not safe! During our stay almost 8 cars were broken into! There was shattered glass all over the parking lot and this seems to be a common occurrence at this location. The signs in the parking lot clearly state the guest assumes responsibility for any mishaps by parking in their lot. The breakfast was ok. Had problems getting fresh towels and toilet paper.

6

Brittany

Jul 4, 2024

·

Stayed 4 nights

The pool photo is INACCURATE. There is NO hot tub and the pool is smaller than it appears. The excessive chemicals ruined my daughters’ swimsuits. Breakfast lasts until 10 but they won’t replenish anything after 9. Nothing too terrible but I wouldn’t choose to stay here again.

6

Adel

Jul 31, 2025

·

Stayed 2 nights

The staff was great. The breakfast was delicious, but the pool looked a little dirty. The elevator made some kind of funny noise. It would shake when you’re in it . They were doing inside maintenance where there was curtain cornrows on the floor. And the dryer was broken so I couldn’t wash and dry my wet swimming clothes.

6

Hailey

Jun 13, 2024

·

Stayed 1 night

The property was overall well cared for. However, our room had some issues, mainly the door to the adjoining rooms lock was broken and could not be secured. After notifying the front desk, nothing was done and no remedy was offered. Also, at around 3am there was an attempted break-in to a customer's vehicle. Again, notified the front desk and was told "yeah, we get a lot of break ins."

10

Regina

Aug 8, 2024

·

Stayed 2 nights

Staff was great, room was clean and smells nice! Only bad thing was no jacuzzi but it advertised it ...one big pool now indoor. Other then that it was nice.

6

Blasa

Mar 19, 2025

·

Stayed 1 night

I stayed here because it has an indoor pool. Upon arrival I asked front seat if the pool was clean she said yes. But that was not the case. I went for sorting break w my kids and water was super dirty you could not even see our hands or feet in the water. So filthy. We didn’t end up swimming . It was nasty dirty water.

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Cleanliness

Feedback is mixed: many describe very clean rooms and common areas, while others found dirty bathrooms or linens, persistent odors, hair left behind, and occasional pest reports.

Related guest reviews

10

Nathan

Mar 16, 2024

·

Stayed 1 night

This hotel is the cleanest hotel I have ever stayed at. I’ve travelled abroad and even stayed at La Cantera in San Antonio, the cleanliness does not compare. The house keeping team deserves to be recognized for their amazing work.

10

Ivette

Sep 5, 2024

·

Stayed 4 nights

The rooms are clean. Staff super friendly.

2

Luis

Feb 10, 2025

·

Stayed 2 nights

There was a cockroach in the room. The following day, the room wasn't cleaned as requested. The receptionist did come up to pick up the cockroach that instant.

6

Brooke

Mar 14, 2025

·

Stayed 2 nights

There was hair in my shower. I tried to get a room near my family and they couldn't do it. Would stay somewhere else next time.

2

Omar

Nov 6, 2023

·

Stayed 1 night

Wife got bitten by bed bugs. No longer a choice for future stays.

2

Liza

Jan 26, 2025

·

Stayed 2 nights

We did not have a pleasant stay. The carpet and toilet were dirty, there are plugs on only one side of the room, condensation on celing of bathroom was yellow after showering, and housekeeping never went to our room. We had to go to front desk and ask for clean towels.

2

Martin

Mar 18, 2024

·

Stayed 2 nights

When we first walked into the room, the trash cans were still full of trash. There was a baby toy in the middle of the floor and the refrigerator had juice on the bottom shelf so we let that go the next morning. We left to do some things around town Came back to the hotel and it wasn’t even touched. The tiles were still dirty and lean on the floor. No cleaning service people had even been there, so it was not acceptable to stay and give a good review.

10

ERICA

Jul 7, 2025

·

Stayed 2 nights

Our room was extremely clean, defiantly will stay here again. Breakfast room was clean and even though the hotel had renovations happening, it was still extremely clean

6

Claudia

Dec 28, 2023

·

Stayed 1 night

The room was not very clean,

10

Angel

Jul 31, 2025

·

Stayed 6 nights

The staff was very nice. The room was very clean but the drains were clogged.

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Rooms

Rooms are generally spacious with a split toilet/shower layout that some like and others dislike. Noise from thin walls or ceilings, firm or springy mattresses, and intermittent hot water or AC issues are recurring complaints.

Related guest reviews

4

Angelique

Dec 10, 2023

·

Stayed 1 night

I liked the free breakfast. Hotel is very outdated. Showers look old and dirty. The beds are cheap spring beds, very uncomfortable.

6

Miguel

Apr 12, 2023

·

Stayed 2 nights

Is right at the side of the freeway and unfortunately it is very noisy, cars seem to like to press the medal to the max when passing this hotel for some reason

6

Gururaj

Feb 24, 2024

·

Stayed 3 nights

Bathroom layout of the room not good

6

Joseph

Dec 31, 2024

·

Stayed 2 nights

Issues: the bathrooms had no fans so you would smell everyone’s poop. You couldn’t take a hot shower because no vents. The shower layout door was incorrect and facing inwards when open. The property its self was not bad but you notice little things here and there. Cracks, dirty spots. Etc… the elevator had a liquid stain on the ground and instead of staff cleaning it, they put a watch your step sign for the evening leading to the next morning instead of cleaning it. It was such a simple clean. Besides that, front staff were nice and polite. The rooms are nice and looked and felt clean. The filters on the AC units need some cleaning but it did its job. Breakfast is nothing special but it was good enough. The Breakfast lady was nice.

8

Ahmed

Apr 20, 2025

·

Stayed 1 night

General good. Hearing sounds from other rooms is annoying.

8

Michael

Jun 6, 2024

·

Stayed 1 night

Overall thought this was a really nice property to stay at. The beds were not so great though.

10

juan

Aug 6, 2025

·

Stayed 1 night

The only issue was that we couldn’t regulate the water temperature in the shower

8

Douglas

Oct 20, 2024

·

Stayed 1 night

This hotel had an 8.2 customer rating and a very competitive rate. This was not a 8 rated hotel. The issues were the towels were cheap-ish, small and scratchy. The bed had four half pillows. It should have been 6-8. Breakfast was typical fare and adequate - eggs, sausage patties, waffles, potatoes, cereal. Coffee was good.

8

Steven

Sep 25, 2023

·

Stayed 1 night

Clean hotel at a competitive price. We had the king suite which does have split bathroom...one sliding door for the toilet with a small sink, and another sliding door for the shower with a another sink and larger vanity area. It was a good size room and comfortable. The hotel is about about 10 mins from Fiesta Texas, which was why we were in town. At about $145 with all fees included, it's a good value given the amenities, free parking, and breakfast. Would recommend.

8

Robert

Mar 26, 2024

·

Stayed 1 night

Do not like the layout of the room. Toilet separate from shower; frosted clear doors, so when you go the restroom at night, the light shines on everyone trying to sleep.

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Service

Staff are often praised as friendly, attentive, and solution-oriented, with several standout front-desk interactions. However, repeated reports mention rude or unhelpful check-in, wrong room types or overbooking, and slow responses during busy periods.

Related guest reviews

10

Ryan

Dec 8, 2023

·

Stayed 1 night

Daytime manager Brittany was amazing! Attentive, kind, warm and welcoming.

2

Tejal H

Apr 28, 2025

·

Stayed 1 night

I had booked a king studio and the staff behind the counter gave me 2 queen beds room. I went to my room which was on the 4th floor and was surprised that they gave me the wrong room. When I went back to the check in counter the guy tells me they are completely booked and that’s all they have left. He did not even advise me that in the first place when I checked in that he is giving me a different room. Had a bad experience with that hotel. Bad service.

2

Nicole

Oct 23, 2025

·

Stayed 3 nights

Front desk person was rude and unwelcoming. I will choose elsewhere to stay next time in San Antonio.

10

Dannette

May 26, 2024

·

Stayed 4 nights

Tracey, the desk clerk, was amazing and helpful. She made sure that we had a great experience. She was very attentive to our needs and went out of her way to be helpful.

8

Hazel

Jul 26, 2025

·

Stayed 1 night

Great breakfast! Great customer service.

10

John

Nov 19, 2023

·

Stayed 1 night

The check in was excellent. Brittany, the young lady who checked us in, epitomizes how customer service should work. She was professional, courteous and personable. After a hard day of driving, her attitude has made our stay very enjoyable. The hotel is nice too.

10

Olaoluwatomi

Jul 6, 2025

·

Stayed 3 nights

Clean, nice and professional staff. Orlando at the front desk was extremely nice and gracious throughout our stay.

2

Erica

Jul 30, 2024

·

Stayed 2 nights

The lady, Tracy, at the front desk treated my husband horribly. She stopped him coming into the hotel to ask if he was staying there. He produced the key card, gave her my room number and gave her my name which the reservation was under. The lady then asked for his name and requested he show id. She didn’t believe he was staying there. When I went to ask why she did all that she said she asks everyone that. Which is a lie because I wasn’t questioned, the two people that went in before my husband were not questioned. My husband has a tattooed face and pink hair so we get how he looks but the second he gave her my room number and my name that should’ve been fine. He also called me while she was speaking to him and her tone was so incredibly rude. She treated him like he wasn’t good enough to stay there. I ended up checking out an entire day early because why would I stay somewhere with my family when we are treated like that. I will never stay at another Hilton ever again. Tracy was very judgmental towards my husband because of the way he looked. She has terrible costumer service and should not work in the service industry if she is going to treat people like that.

10

Rolando

Jul 16, 2025

·

Stayed 3 nights

My family and I stayed here for 3 nights. Teresa at the front desk was amazing! She was very friendly and made sure we had everything we needed. Breakfast was great! We will definitely be back for our other trips we have planned ahead. Thank you for making our stay comfortable and easy.

4

Ruth

Sep 2, 2025

·

Stayed 1 night

I made my reservation. Got to the hotel at 11:30pm because we had been in the hospital all day. I get to the hotel, and they were out of rooms. I had no idea what to do. Very tired. Really needed to rest, and proper planning was not done at the hotel. Receptionist was very nice, she did apologize but I very disappointed.

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Location

Convenient for Six Flags, UTSA, shopping, and dining with quick access to I-10. Several guests found the approach tricky due to confusing turns or GPS directions.

Related guest reviews

8

Fred

Jul 29, 2025

·

Stayed 2 nights

Room good, location good as was near to Six Flags. They did not make up the room for the second nights stay which was disappointing.

10

Mercedes

Mar 17, 2025

·

Stayed 2 nights

The location was great. Easy to get to six flags and shopping centers. The staff was so kind and helpful.

8

Robert

Oct 15, 2024

·

Stayed 2 nights

No issue with property had great stay. Just area around and its near highway still nice

6

Paul

Jan 24, 2025

·

Stayed 2 nights

First, the address that navigation takes you to is nowhere near the actual hotel. When we called the hotel for exact directions and location, the gentleman on the other end, couldn’t speak English very well, and so it was difficult to understand where he was telling us to go. He told us to enter through a side street that ran behind the Tesla dealership and that there was a gate there there was open that we could come in. When we got there, the gate was locked so we had to turn around and go all the way back out. The only way to get there was to go all the way down the interstate to the next major intersection and take the U-turn and come back up the freeway, which all in all probably was about another 3 to 4 miles. The hotel is very difficult to get to. When we finally got there, I made that reference to that gentleman that checked us in. And he wasn’t aware that the back gate was closed that he told us to enter. The room was clean, but we had no hot water in our shower. Both there were two sinks in the room and both sinks seem to get hot water relatively quickly. But the shower I stood in for almost 10 minutes and never got hot water. Will probably never stay there again

10

Hector

Sep 3, 2023

·

Excellent location. Close to I10 and accessibility

10

Miriam

Dec 29, 2023

·

Stayed 3 nights

The location is closed to a lot of stores. I chose it specifically because not only was the rate affordable, but also because it's closed to the airport. The facility smells so clean and good. Beds are comfortable and I love that the room came with microwave and fridge which was an A+ especially traveling with kids. The receptionist was super friendly, accommodating and hospitable. She made our stay feel so homey and comfortable. Her name is Brittany. This Hampton Inn and Suites is definitely recommendable.

8

Daniel

Oct 15, 2023

·

Stayed 2 nights

it was very convient location and a nice breakfast and good too, close to shopping area's and restaurants I liked this hotel and I would recommend to everbody nice hotel , nice location and great service, friendly people too

6

Frank

Jul 22, 2024

·

Stayed 2 nights

It was very hard to get to. I had to drive through a Tesla repair parking lot to get to it

10

Lillete

Apr 5, 2024

·

Stayed 2 nights

Brought my kids to six flags and the hotel was 8 minutes away, very convenient

10

Maria

Jun 23, 2025

·

Stayed 1 night

Room was really nice. Location was great.

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Dining

Breakfast is frequently praised for variety and waffles, but multiple stays noted cold items, late starts, or poor replenishment when busy. Coffee availability varies.

Related guest reviews

4

Ramiro

Oct 28, 2023

·

Stayed 1 night

Dirty restroom not cleaned properly before arrival. Limited breakfast will not restock items etc.

8

Christine

Jun 18, 2025

·

Stayed 3 nights

One of the best hotel breakfasts I’ve had in a long time. Good variety of options.

4

Angel

Apr 28, 2025

·

Stayed 1 night

Staff was very unwelcoming and rude. Breakfast was not properly staffed and causes shortages on food with a full hotel. Breakfast area was dirty as well.

10

Matthew

Sep 2, 2025

·

Stayed 1 night

We really enjoyed this hotel! The staff was incredibly friendly. We cannot say enough good things about them. There are many restaurants and places to shop close by but it still felt quiet. Breakfast was fantastic - lemon waffles - YUM!

8

David

Jul 17, 2024

·

Stayed 1 night

We had to wait 15 minutes for breakfast.

10

Claude

Sep 1, 2025

·

Stayed 1 night

The breakfast was good..

8

Hazel

Jul 26, 2025

·

Stayed 1 night

Great breakfast! Great customer service.

8

Douglas

Oct 20, 2024

·

Stayed 1 night

This hotel had an 8.2 customer rating and a very competitive rate. This was not a 8 rated hotel. The issues were the towels were cheap-ish, small and scratchy. The bed had four half pillows. It should have been 6-8. Breakfast was typical fare and adequate - eggs, sausage patties, waffles, potatoes, cereal. Coffee was good.

10

Jessica

Jun 29, 2025

·

Stayed 2 nights

Hotel was very clean & very comfortable! Good for the price. Breakfast was not great but other than that everything else was great!

6

Jasmine

Jun 5, 2024

·

Stayed 1 night

The breakfast went empty with a lot of people there and staff told us they would not restock it.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$81
February	$89
March	$88
April	$90
May	$95
June	$89
July	$107
August	$94
September	$91
October	$89
November	$89
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $112	15 $110	16 $110	17 $103	18 $124	19 $135
20 $97	21 $101	22 $100	23 $100	24 $102	25 $116	26 $121
27 $97	28 $102	29 $100	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $112	3 $122
4 $97	5 $102	6 $100	7 $107	8 $111	9 $118	10 $122
11 $97	12 $102	13 $99	14 $101	15 $100	16 $116	17 $122
18 $99	19 $102	20 $100	21 $102	22 $104	23 $117	24 $139
25 $82	26 $102	27 $105	28 $102	29 $104	30 $112	31 $123

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Refrigerator & Microwave

Studio, 2 Queen Beds, Accessible

Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Refrigerator & Microwave

Studio, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Refrigerator & Microwave

Studio, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites San Antonio Northwest/Medical Center

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Prices for upcoming dates