La Treille Muscate

We loved our stay in this hillside medieval town. Staff was friendly and attentive to needs. Meals at hotel were delicious. The walk through the village on the narrow roads had us discover unique and quaint gems, such as the potteries. So much to see and do in surrounding area as well.

Excellent service

Very friendly staff we had a dlightly disppointng room but clean but great bathroom .place quite quirky but enjoyed it

Very disappointing experience for such a pretty hotel. The hotel is beautiful, set in a picturesque village and with attractively decorated rooms. The poor service spoiled our stay. Some suggestions for M Bruno, the manager: (1) when a guest asks for help because the TV is not working (the remote needed new batteries) it is probably best not to grumble and be surly making your guests feel uncomfortable (2) when a couple of hours later one of your guests comes down - with half wet/half dried hair - advising that the hair dryer is not working and smells like it may cause a fire, it is probably best not to say in front of all your staff with whom you are dining “do you really have to disturb me now” in an effort to make the guest feel uncomfortable despite the poor equipment being a fault of the hotel and not the guest; an apology and expression of sympathy would have gone a long way (3) when you offer to securely store guests’ valuable e-bikes, it is probably best to check that the store is actually locked overnight, and (4) when you have an afternoon menu for drinks/snacks, it is probably best to ensure your staff are at least aware of is existence and have some knowledge of what is available Over two weeks, we have stayed in a range of accommodation types in France and experienced superb hospitality, and helpful and friendly service. The service in this hotel sadly detracts from our overall experience and presents as an illustration of misplaced arrogance.

We were asked to pay for parking despite your website said this hotel had free parking. One of the reasons for choosing this hotel was due to free parking. We need to be able to trust your descriptions are accurate or we will choose a different site.