Aventura Spa Palace
474 US$
/ noche
Promedio para noviembre
Precios para Aventura Spa Palace
Selecciona fechas para ver precios y disponibilidad
474 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Aventura Spa Palace, los precios por noche son de 347 US$ de media en el mes más barato (septiembre) y de 579 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 542 US$ |
| febrero | 534 US$ |
| marzo | 465 US$ |
| abril | 381 US$ |
| mayo | 372 US$ |
| junio | 380 US$ |
| julio | 413 US$ |
| agosto | 381 US$ |
| septiembre | 347 US$ |
| octubre | 426 US$ |
| noviembre | 474 US$ |
| diciembre | 579 US$ |
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nov · 474 US$
N
D
Más caro: diciembre (aprox. 579 US$)
Más barato: septiembre (aprox. 347 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar.
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar.
Servicios empresariales
Tendrás un centro de negocios, periódicos gratuitos en el vestíbulo y tintorería a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
Cuando quieras almorzar o cenar, solo tienes que pasarte por Toro, un restaurante especializado en cocina internacional. El alojamiento también cuenta con 2 cafeterías y con un servicio de habitaciones las 24 horas. Relájate con un refresco del bar en la piscina o de uno de los 7 bares con salón. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
En las 577 habitaciones, equipadas con bañera de hidromasaje privada cubierta y televisión LCD, te espera una estancia inolvidable. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El cuarto de baño con bañera y ducha independientes está provisto de bañera de hidromasaje y artículos de higiene personal de diseño.
Ubicación
Si decides alojarte en Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Marina de Puerto Aventuras y Parque temático Xplor.
Qué hay cerca
Club de golf de Puerto Aventuras(1.4 millas)
Marina de Puerto Aventuras(1.8 millas)
Museo CEDAM(1.8 millas)
Playa Oasis(2 millas)
Bahía de Fátima(2 millas)
Laguna Kantenah(2.6 millas)
Cenote Chac Mool(3 millas)
Ecopark Kantun Chi(4.5 millas)
Cenote Cristalino(4.6 millas)
Cenote Azul(4.8 millas)
Caleta Chac-hal-al(4.9 millas)
Cenote Jardín del Edén(5.2 millas)
Cenote Chikin Ha(5.5 millas)
Playa Xpu-ha(7.3 millas)
Cenote Tajma Ha(7.4 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(23.2 millas)
Aeropuerto Internacional de Tulum (TQO)(55.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(46.9 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Estado de Quintana Roo, México
Club de golf de Puerto Aventuras (1.4 millas)
Marina de Puerto Aventuras (1.8 millas)
Museo CEDAM (1.8 millas)
Playa Oasis (2 millas)
Bahía de Fátima (2 millas)
Laguna Kantenah (2.6 millas)
Opciones de habitación
5
Deluxe Sky Terrace (One Bedroom)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
936 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Deluxe Swim-Up King Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
498 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independientePiscina privadaBañera de hidromasaje privada interior
5
Rock Royalty Partial Ocean View King Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
4
Deluxe Gold King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
498 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
3
Deluxe Diamond King Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Deluxe Gold, Two Double Beds
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
463 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Suite, 2 habitaciones, vistas al mar (Rock Suite Platinum)
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
482 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
Reseñas de los huéspedes sobre Aventura Spa Palace
8.1
Muy bueno
Basado en 585 comentarios verificados
¿Quién se queda aquí?
Trabajo
8%
Pareja
55%
Familia
16%
Grupo
19%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, los huéspedes describen áreas comunes animadas y un personal amable, pero también habitaciones anticuadas, ventas insistentes y una calidad desigual en la oferta gastronómica y el entretenimiento, lo que resulta en estancias muy variadas.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, los huéspedes describen áreas comunes animadas y un personal amable, pero también habitaciones anticuadas, ventas insistentes y una calidad desigual en la oferta gastronómica y el entretenimiento, lo que resulta en estancias muy variadas.
Muchos disfrutan de las atractivas piscinas, el ambiente exclusivo para adultos y la música en vivo por las noches. Los inconvenientes recurrentes incluyen olores a humedad, goteras, obras en curso, plagas y retrasos en el servicio de limpieza o mantenimiento que afectan la comodidad. Las opiniones sobre la comida varían desde excelentes hasta mediocres, con quejas sobre el buffet, dificultades para conseguir reserva, algunas preocupaciones sobre la higiene y críticas sobre algunas bebidas; la costa es una pequeña cala artificial y las opciones nocturnas pueden ser limitadas. Espere un resort grande y animado con puntos fuertes que brillan si puede aceptar un mantenimiento y una oferta gastronómica desiguales.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
A los huéspedes les gustan las atractivas piscinas y las zonas exclusivas para adultos, además de la música en vivo; sin embargo, algunas partes del resort estaban en obras. La playa es una pequeña cala artificial con algas a veces, el servicio de transporte en carrito puede ser escaso y los jacuzzis no eran como se esperaba.
Reseñas de huéspedes relacionadas
10
Jennifer
1 oct 2023
·
Se alojó 8 noches
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
8
Jamie
13 nov 2025
·
Se alojó 4 noches
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 ago 2025
·
Se alojó 3 noches
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Cesar
2 ago 2025
·
Se alojó 2 noches
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 oct 2025
·
Se alojó 1 noche
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 nov 2023
·
Se alojó 6 noches
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 dic 2023
·
Se alojó 1 noche
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
8
Tamara
21 jul 2023
·
Se alojó 5 noches
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
10
Lura
13 ago 2025
·
Se alojó 7 noches
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
8
Mark
31 ago 2025
·
Se alojó 6 noches
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza y el mantenimiento son inconsistentes: varias reseñas mencionan olores a humedad, goteras, polvo, plagas y zonas sucias o desgastadas, aunque algunos encontraron limpios los espacios comunes. Estos problemas afectaron a veces a las habitaciones y las instalaciones.
Reseñas de huéspedes relacionadas
6
Carlos
3 dic 2024
·
Se alojó 6 noches
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
4
Gavin
10 ago 2024
·
Se alojó 3 noches
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
6
Jordan Breanne
9 jul 2023
·
Se alojó 4 noches
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
8
Jamie
13 nov 2025
·
Se alojó 4 noches
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 ago 2025
·
Se alojó 3 noches
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
2
Cory
24 nov 2025
·
Se alojó 5 noches
Room was awful, smelt like mold and the head board was all peeling.
Room was awful, smelt like mold and the head board was all peeling.
4
Bricely
28 jul 2024
·
Se alojó 4 noches
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4
GUSTAVO
30 jul 2023
·
Se alojó 2 noches
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
6
Claudia M
28 jul 2024
·
Se alojó 3 noches
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
4
Pharen
13 ago 2024
·
Se alojó 3 noches
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones varían: algunas eran cómodas, pero muchas parecían anticuadas o pequeñas y tenían problemas de mantenimiento como goteras, bañeras que no funcionaban, pestillos rotos o aire acondicionado lento. Las vistas y la distribución pueden decepcionar (por ejemplo, bañeras en la azotea o habitaciones con acceso directo a la piscina que dan a paredes), y hay ruido.
Reseñas de huéspedes relacionadas
6
Carlos
3 dic 2024
·
Se alojó 6 noches
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
8
OSCAR
5 jun 2024
·
Se alojó 4 noches
Habitaciones muy pequeñas
Habitaciones muy pequeñas
4
Jenny
20 ago 2025
·
Se alojó 4 noches
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
8
Salvador
16 ene 2025
·
Se alojó 3 noches
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
6
Jessica Amanda
26 feb 2024
·
Se alojó 3 noches
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
8
Jamie
13 nov 2025
·
Se alojó 4 noches
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Shawna
25 ago 2024
·
Se alojó 3 noches
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
8
Jon
18 feb 2024
·
Se alojó 11 noches
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
4
Christopher
7 may 2024
·
Se alojó 4 noches
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
8
Mark
31 ago 2025
·
Se alojó 6 noches
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
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Servicio
El personal es elogiado con frecuencia por su amabilidad y disposición a colaborar en todo el resort. Las quejas recurrentes incluyen ofertas agresivas de membresía, un servicio ocasionalmente lento o que no responde y algunos problemas con el registro de entrada o el servicio de limpieza.
Reseñas de huéspedes relacionadas
10
Anita
20 feb 2025
·
Se alojó 6 noches
Resort was even better than the pictures. Amazing staff, very accommodating.
Resort was even better than the pictures. Amazing staff, very accommodating.
2
María Teresa Soto
11 ene 2025
·
Se alojó 4 noches
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
10
Nayilah Francesca
9 jun 2025
·
Se alojó 2 noches
I loved it! I definitely want to go back! The staff was warm & friendly.
I loved it! I definitely want to go back! The staff was warm & friendly.
6
Lori
1 feb 2024
·
Se alojó 6 noches
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
6
Billy
26 jun 2024
·
Se alojó 5 noches
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
4
Chad
2 feb 2024
·
Se alojó 8 noches
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
10
Tara
12 nov 2024
·
Se alojó 4 noches
The employees were amazing. We had a wonderful vacation.
The employees were amazing. We had a wonderful vacation.
10
Pedro
8 nov 2024
·
Se alojó 1 noche
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
8
Rocío
5 nov 2024
·
Se alojó 3 noches
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
10
Lura
13 ago 2025
·
Se alojó 7 noches
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
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Ubicación
El resort es grande y extenso, por lo que moverse puede implicar largas caminatas y una disponibilidad limitada de carritos de golf. La costa es una pequeña playa con forma de cala o artificial, en lugar de una amplia costa navegable.
Reseñas de huéspedes relacionadas
4
Saul
7 oct 2023
·
Se alojó 6 noches
No beach
No beach
8
Aileen Amiscosa De Las
12 jun 2025
·
Se alojó 5 noches
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
10
Jennifer
1 oct 2023
·
Se alojó 8 noches
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
10
Carmen
6 ago 2025
·
Se alojó 4 noches
Animals around
Animals around
10
Cesar
2 ago 2025
·
Se alojó 2 noches
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 oct 2025
·
Se alojó 1 noche
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 nov 2023
·
Se alojó 6 noches
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 dic 2023
·
Se alojó 1 noche
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
10
Lura
13 ago 2025
·
Se alojó 7 noches
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
10
OMAR
9 feb 2025
·
Se alojó 4 noches
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
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Comida
La calidad de la comida es variada: a muchos les gustaron los restaurantes y las bebidas, mientras que otros encontraron el buffet mediocre y las reservas difíciles de conseguir. Pocos informaron de problemas de higiene o enfermedades, y algunos dijeron que las bebidas estaban diluidas o que las opciones de última hora eran limitadas.
Reseñas de huéspedes relacionadas
6
Jordan Breanne
9 jul 2023
·
Se alojó 4 noches
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
6
Steven
29 ago 2023
·
Se alojó 3 noches
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
6
Colleen
9 ene 2024
·
Se alojó 5 noches
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
10
Jeffery
5 mar 2023
·
Se alojó 6 noches
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6
Marlee
7 ago 2025
·
Se alojó 3 noches
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Pedro
8 nov 2024
·
Se alojó 1 noche
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
4
Juan Carlos
28 jun 2025
·
Se alojó 6 noches
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
10
Lindsay
2 nov 2023
·
Se alojó 6 noches
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Alejandro
8 dic 2024
·
Se alojó 3 noches
Todo excelente, la comida muy rica, todos muy amables
Todo excelente, la comida muy rica, todos muy amables
10
Juan
13 may 2025
·
Se alojó 3 noches
Everything was worth it! 5 start resort for sure. Food was amazing
Everything was worth it! 5 start resort for sure. Food was amazing
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Abraham
28 jul 2026
·
Se alojó 3 noches
Súper recomendado, gracias por su atención
Súper recomendado, gracias por su atención
6
Daryl
28 jun 2026
·
Se alojó 2 noches
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
10
Mario
25 jun 2026
·
Se alojó 3 noches
Pasamos una estancia increíble, elegimos el hotel heaven hard rock para festejar mi cumpleaños y fue una experiencia muy gratificante La atención del personal, los detalles por el festejo, la comida, todo fue placentero
Pasamos una estancia increíble, elegimos el hotel heaven hard rock para festejar mi cumpleaños y fue una experiencia muy gratificante La atención del personal, los detalles por el festejo, la comida, todo fue placentero
10
Maximiliano
10 may 2026
·
Se alojó 1 noche
Excelente todo, muy limpio, muy atentos
Excelente todo, muy limpio, muy atentos
2
Javier Edgar
5 may 2026
·
Se alojó 3 noches
La habitación se veía vieja y con muchos detalles visibles , no servía la TV por cable , el personal CERO amable y atento Adicionalmente tuvimos que salirnos una noche antes y no nos dieron ningún tipo de compensación , íbamos muy ilusionados y definidamente no valió lo pagado En nuestro pasillo había una gotera
La habitación se veía vieja y con muchos detalles visibles , no servía la TV por cable , el personal CERO amable y atento Adicionalmente tuvimos que salirnos una noche antes y no nos dieron ningún tipo de compensación , íbamos muy ilusionados y definidamente no valió lo pagado En nuestro pasillo había una gotera
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 05:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-31: 457.6716278656006USD
- 2026-11-01: 385.48277064819337USD
- 2026-11-02: 385.48277064819337USD
- 2026-11-03: 385.48277064819337USD
- 2026-11-04: 392.85397476501464USD
- 2026-11-05: 406.44652710723875USD
- 2026-11-06: 408.0849939971924USD
- 2026-11-07: 450.1484676422119USD
- 2026-11-08: 426.3728396484375USD
- 2026-11-09: 422.4304912399292USD
- 2026-11-10: 422.4304912399292USD
- 2026-11-11: 500.33270666656495USD
- 2026-11-12: 611.1758684417724USD
- 2026-11-13: 461.3815989532471USD
- 2026-11-14: 509.120014553833USD
- 2026-11-15: 454.2499837493896USD
- 2026-11-16: 396.4654785690308USD
- 2026-11-17: 397.460028894043USD
- 2026-11-18: 406.96999983062744USD
- 2026-11-19: 444.3959412597656USD
- 2026-11-20: NO DATA
- 2026-11-21: 395.2062525604248USD
- 2026-11-22: 385.48277064819337USD
- 2026-11-23: 455.9699997329712USD
- 2026-11-24: 540.9699939834595USD
- 2026-11-25: 585.2252105987549USD
- 2026-11-26: 505.9699842880249USD
- 2026-11-27: 500.38277767333983USD
- 2026-11-28: 388.7668476638794USD
- 2026-11-29: 385.48277064819337USD
- 2026-11-30: 385.48277064819337USD
- 2026-12-01: 421.39000546569827USD
- 2026-12-02: 406.98999405517577USD
- 2026-12-03: 433.41323333892825USD
- 2026-12-04: 458.169056829834USD
- 2026-12-05: 458.169056829834USD
- 2026-12-06: 420.8349862991333USD
- 2026-12-07: 420.8349862991333USD
- 2026-12-08: 426.4229106552124USD
- 2026-12-09: 426.97000048828124USD
- 2026-12-10: 426.97000048828124USD
- 2026-12-11: 446.00580102844236USD
- 2026-12-12: 446.00580102844236USD
- 2026-12-13: 426.4229106552124USD
- 2026-12-14: 426.97000048828124USD
- 2026-12-15: 426.97000048828124USD
- 2026-12-16: 426.4229106552124USD
- 2026-12-17: 426.4229106552124USD
- 2026-12-18: 498.95180640258786USD
- 2026-12-19: 534.7261565277099USD
- 2026-12-20: 438.4073121368408USD
- 2026-12-21: 453.38247365112306USD
- 2026-12-22: 453.9699962493896USD
- 2026-12-23: 467.36308484039307USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 708.9999874267578USD
- 2026-12-28: 689.0852612823486USD
- 2026-12-29: 981.1898765655518USD
- 2026-12-30: 973.836034954834USD
- 2026-12-31: 973.836034954834USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- El alojamiento cuenta con detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
Datos del negocio
Número de registro de la propiedad 008-007-000402/2025
- Transporte al aeropuerto: 68 USD por persona ida y vuelta
- Mascotas: 150 USD por mascota, por estancia
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Bar en la piscina
Desayuno en la habitación
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Servicios
Centro de negocios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Billares
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito