Hard Rock Hotel Riviera Maya - All Inclusive
392 US$
/ noche
Promedio para noviembre
Precios para Hard Rock Hotel Riviera Maya - All Inclusive
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392 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Hard Rock Hotel Riviera Maya - All Inclusive, los precios por noche son de 340 US$ de media en el mes más barato (septiembre) y de 595 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 595 US$ |
| febrero | 506 US$ |
| marzo | 475 US$ |
| abril | 412 US$ |
| mayo | 374 US$ |
| junio | 354 US$ |
| julio | 363 US$ |
| agosto | 360 US$ |
| septiembre | 340 US$ |
| octubre | 373 US$ |
| noviembre | 392 US$ |
| diciembre | 472 US$ |
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nov · 392 US$
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Más caro: enero (aprox. 595 US$)
Más barato: septiembre (aprox. 340 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 6 piscinas al aire libre nada como la playa privada para descansar.
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 6 piscinas al aire libre nada como la playa privada para descansar.
Servicios empresariales
Tendrás un centro de negocios, check-in exprés y check-out exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
The Market es un restaurante especializado en cocina internacional donde podrás tomar una deliciosa cena. También tienes a tu disposición 2 cafeterías y un servicio de habitaciones las 24 horas. Si necesitas un buen refresco puedes elegir entre el bar en la piscina, 9 bares con salón y 3 bares junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 1264 habitaciones con aire acondicionado y televisión de pantalla plana. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con bañera y ducha independientes está provisto de bañera de hidromasaje y cabezal de ducha tipo lluvia.
Ubicación
Hard Rock Hotel Riviera Maya - All Inclusive de Puerto Aventuras está cerca del mar, a solo 10 minutos en coche de Marina de Puerto Aventuras y Ecopark Kantun Chi.
Qué hay cerca
Club de golf de Puerto Aventuras(1.4 millas)
Marina de Puerto Aventuras(1.8 millas)
Museo CEDAM(1.9 millas)
Playa Oasis(2 millas)
Bahía de Fátima(2 millas)
Laguna Kantenah(2.6 millas)
Cenote Chac Mool(3 millas)
Ecopark Kantun Chi(4.8 millas)
Cenote Cristalino(4.8 millas)
Cenote Azul(5 millas)
Caleta Chac-hal-al(5.1 millas)
Cenote Jardín del Edén(5.5 millas)
Cenote Chikin Ha(5.7 millas)
Cenote Tajma Ha(7.6 millas)
Playa Xpu-ha(7.7 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(23.5 millas)
Aeropuerto Internacional de Tulum (TQO)(55.7 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(47.2 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Estado de Quintana Roo, México
Club de golf de Puerto Aventuras (1.4 millas)
Marina de Puerto Aventuras (1.8 millas)
Museo CEDAM (1.9 millas)
Playa Oasis (2 millas)
Bahía de Fátima (2 millas)
Laguna Kantenah (2.6 millas)
Reseñas de los huéspedes sobre Hard Rock Hotel Riviera Maya - All Inclusive
7.9
Bueno
Basado en 1000 comentarios verificados
¿Quién se queda aquí?
Pareja
39%
Familia
55%
Grupo
5%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hard Rock Hotel Riviera Maya - Todo Incluido, los viajeros elogian las piscinas aptas para familias, las lagunas y el animado entretenimiento, así como al amable y trabajador personal, aunque las quejas recurrentes se centran en habitaciones anticuadas, problemas de mantenimiento (aire acondicionado, fugas, moho), largas esperas para cenar y ventas insistentes de membresías.
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Opiniones de los huéspedes
En el Hard Rock Hotel Riviera Maya - Todo Incluido, los viajeros elogian las piscinas aptas para familias, las lagunas y el animado entretenimiento, así como al amable y trabajador personal, aunque las quejas recurrentes se centran en habitaciones anticuadas, problemas de mantenimiento (aire acondicionado, fugas, moho), largas esperas para cenar y ventas insistentes de membresías.
Muchos huéspedes tienen dificultades para encontrar tumbonas o sillas en la piscina o en la playa, con informes frecuentes de áreas reservadas para miembros. Las opiniones sobre la restauración son variadas: varios restaurantes especializados son elogiados, pero los buffets suelen ser mediocres y los sistemas de reserva y la disponibilidad frustran a los grupos grandes. Las calas protegidas son tranquilas y aptas para niños, aunque algunos echan de menos una playa abierta; la ubicación es conveniente para visitar Xcaret y Tulum. Espere una estancia animada y centrada en la familia con mucho que hacer, pero con un mantenimiento inconsistente y molestias relacionadas con las multitudes.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Gran complejo con múltiples piscinas, lagunas tranquilas y un popular parque acuático, además de entretenimiento diario. Sin embargo, las tumbonas escasean y a menudo están reservadas para miembros, y se señalan trabajos de mantenimiento en curso (ascensores averiados, cierres, renovaciones) y ocasionales cortes de servicios.
Reseñas de huéspedes relacionadas
6
Katie
2 ago 2025
·
Se alojó 4 noches
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
4
Juliana
2 ene 2026
·
Se alojó 1 noche
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
8
Cindy
16 jun 2025
·
Se alojó 1 noche
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
8
Mary
15 nov 2024
·
Se alojó 5 noches
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
8
jose
15 ago 2025
·
Se alojó 5 noches
They had good night show and pool entertainment for the entire family.
They had good night show and pool entertainment for the entire family.
2
Julio
2 ene 2026
·
Se alojó 1 noche
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
10
Nino
27 mar 2023
·
Se alojó 7 noches
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Sandra
1 ene 2025
·
Se alojó 6 noches
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
6
Peter
11 feb 2024
·
Se alojó 7 noches
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
8
Alexa
29 mar 2024
·
Se alojó 4 noches
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
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Limpieza
Las opiniones son variadas: muchos describen espacios limpios o impolutos, pero otros informan de olores a humedad o moho, fugas, ropa de cama manchada y plagas ocasionales, junto con un servicio de limpieza inconsistente.
Reseñas de huéspedes relacionadas
6
Alexander
7 ene 2025
·
Se alojó 7 noches
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
10
Gabriela
23 abr 2025
·
Se alojó 4 noches
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
6
Shannon
18 nov 2025
·
Se alojó 7 noches
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
4
William
14 abr 2025
·
Se alojó 10 noches
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
2
Stephanie
4 jul 2024
·
Se alojó 5 noches
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
10
Ashley
26 nov 2024
·
Se alojó 9 noches
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
2
Ivis
22 jul 2024
·
Se alojó 3 noches
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
6
Soledad
6 ene 2025
·
Se alojó 7 noches
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
8
Luis
18 nov 2024
·
Se alojó 3 noches
Términos generales falta mantenimiento y la limpieza es superficial
Términos generales falta mantenimiento y la limpieza es superficial
4
Gurpreet Singh
14 sept 2025
·
Se alojó 3 noches
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente anticuadas y algunas resultan pequeñas o ruidosas; varios huéspedes señalan un aire acondicionado débil o poco fiable y un desgaste notable. Otros disfrutaron de camas cómodas o de buenas vistas en ciertas unidades.
Reseñas de huéspedes relacionadas
2
Maria
15 jul 2025
·
Se alojó 4 noches
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
6
Katie
2 ago 2025
·
Se alojó 4 noches
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
10
Elaf
10 ago 2024
·
Se alojó 4 noches
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
4
Breanna Lanae
6 ago 2024
·
Se alojó 3 noches
No AC the whole trip! Asked for additional fans in our room and none were provided.
No AC the whole trip! Asked for additional fans in our room and none were provided.
6
Heidi
31 ene 2023
·
Se alojó 5 noches
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
10
Lauren
9 may 2025
·
Se alojó 8 noches
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
8
Dietra
21 jun 2025
·
Se alojó 7 noches
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
10
ARCELIA
31 may 2023
·
Se alojó 5 noches
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
8
Harpreet
10 jul 2022
·
Se alojó 8 noches
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
6
Daniel Lauren
17 mar 2023
·
Se alojó 8 noches
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio recibe opiniones encontradas: numerosas reseñas elogian al personal amable y trabajador, pero otros señalan una recepción lenta o poco servicial, una mala resolución de problemas y una insistente captación de miembros que interrumpe la estancia.
Reseñas de huéspedes relacionadas
10
Masumi
18 sept 2025
·
Se alojó 2 noches
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
8
Darwing
17 mar 2024
·
Se alojó 4 noches
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
8
Mario
11 sept 2025
·
Se alojó 1 noche
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
4
Natalia
19 abr 2025
·
Se alojó 3 noches
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
8
Ashley
31 dic 2024
·
Se alojó 5 noches
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
10
Adrian
21 sept 2025
·
Se alojó 2 noches
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
4
Un Tal
23 abr 2024
·
Se alojó 1 noche
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
10
Israel
24 nov 2025
·
Se alojó 7 noches
Excelente servicio, todo el personal muy amable y atento
Excelente servicio, todo el personal muy amable y atento
2
Jose
8 mar 2024
·
Se alojó 4 noches
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
2
Natalia
2 jul 2025
·
Se alojó 7 noches
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Las calas protegidas ofrecen aguas tranquilas y aptas para nadar, aunque a varios les falta una playa transitable. El complejo es grande y algunos críticos lo encontraron conveniente para visitar Xcaret y Tulum.
Reseñas de huéspedes relacionadas
10
Mayra
11 may 2025
·
Se alojó 4 noches
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
8
Maria Amelia
19 may 2024
·
Se alojó 5 noches
Si nos gustó…. Solo está lejos del aeropuerto
Si nos gustó…. Solo está lejos del aeropuerto
8
Hector
20 jul 2025
·
Se alojó 3 noches
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
10
Katrina
22 mar 2023
·
Se alojó 6 noches
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
10
Saurabh
18 may 2023
·
Se alojó 2 noches
It has beach next to the pool.
It has beach next to the pool.
8
John
18 feb 2025
·
Se alojó 5 noches
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
10
Nino
27 mar 2023
·
Se alojó 7 noches
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Gerardo
25 feb 2023
·
Se alojó 1 noche
need a bigger beach, to many people. to small beaches o caletas
need a bigger beach, to many people. to small beaches o caletas
6
Daniel Lauren
17 mar 2023
·
Se alojó 8 noches
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
10
IRENE
12 may 2023
·
Se alojó 3 noches
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La restauración es inconsistente: varios restaurantes especializados reciben elogios, mientras que los buffets y la comida en la piscina suelen ser mediocres o fríos, y conseguir reservas o asientos puede implicar largas colas o disponibilidad limitada. Algunos huéspedes mencionan bebidas aguadas o escasez.
Reseñas de huéspedes relacionadas
8
Neil Thomas
1 abr 2024
·
Se alojó 6 noches
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
8
Gustavo
28 abr 2025
·
Se alojó 4 noches
I like the quality of the food. I did not like the speed of the roomservice
I like the quality of the food. I did not like the speed of the roomservice
6
Thomas
12 jul 2025
·
Se alojó 4 noches
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
6
Katie
2 ago 2025
·
Se alojó 4 noches
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
8
Stefanie R
28 feb 2023
·
Se alojó 7 noches
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
10
Vijaykumar
9 abr 2023
·
Se alojó 4 noches
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
4
Verenice
17 jun 2024
·
Se alojó 2 noches
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
10
Johndrett Diaz
11 ago 2025
·
Se alojó 7 noches
Unique customer service. Didn't like the food at "The Market" buffet that much.
Unique customer service. Didn't like the food at "The Market" buffet that much.
8
Charla
14 mar 2025
·
Se alojó 7 noches
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
4
Albert
27 ago 2025
·
Se alojó 6 noches
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Yessica
hace 4 semanas
·
Se alojó 5 noches
Fuimos de vacaciones a festejar el cumpleaños de mi esposo y la pasamos increíble. Comimos delicioso, buceamos y nos consintieron muchísimo hasta el último día. El personal del hotel 10 de 10.
Fuimos de vacaciones a festejar el cumpleaños de mi esposo y la pasamos increíble. Comimos delicioso, buceamos y nos consintieron muchísimo hasta el último día. El personal del hotel 10 de 10.
8
Arturo
15 sept 2026
·
Se alojó 4 noches
Está bien el hotel y habitaciones están limpias y remodeladas pero los elevadores estaban fuera de servicio :( , y los restaurantes de especialidad aunque no hay que hacer reservas tardaron mucho en dar acceso y mucho en llevar la comida en general bien y un detalle que la chapa no funcionó el día de llegada
Está bien el hotel y habitaciones están limpias y remodeladas pero los elevadores estaban fuera de servicio :( , y los restaurantes de especialidad aunque no hay que hacer reservas tardaron mucho en dar acceso y mucho en llevar la comida en general bien y un detalle que la chapa no funcionó el día de llegada
10
Emma
4 ago 2026
·
Se alojó 1 noche
Todo Super! Me encanta hard rock, lo recomiendo
Todo Super! Me encanta hard rock, lo recomiendo
10
Rossana
24 jul 2026
·
Se alojó 4 noches
Todo excelente buena atención
Todo excelente buena atención
10
ROSSANA
24 jul 2026
·
Se alojó 3 noches
Me encantó la estadía, repetimos a las próximas vacaciones
Me encantó la estadía, repetimos a las próximas vacaciones
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 05:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Puerto Aventuras?
¿Cuánto suelen costar las habitaciones en el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras?
En los próximos 60–90 días, las tarifas de las habitaciones en el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras suelen rondar los 441 US$ por noche para dos personas, con un rango de 373 US$ a 952 US$.
¿Cuándo es la época más tranquila para visitar el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras?
Marzo es el mes más tranquilo para visitar el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras, mientras que agosto registra la mayor demanda. Espere un aumento de visitantes a finales del verano y una relajación significativa a principios de la primavera.
¿Qué mes tiene las tarifas de habitaciones más bajas en el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras?
Septiembre es el mes más barato para alojarse en el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras, con un promedio de 393 US$ por noche; enero es el mes más caro a 683 US$. Tenga en cuenta que el mes más tranquilo (marzo) es diferente al mes más barato, por lo que las tarifas más bajas no siempre coinciden con la menor afluencia de gente.
¿Qué atracciones y tipos de huéspedes son adecuados para el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras?
Situado en Quintana Roo, el Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras está cerca del Puerto Aventuras Marina y el Puerto Aventuras Golf Club y se encuentra a poca distancia en coche de Cenote Cristalino y Xpu-ha Beach, lo que lo hace conveniente para pasar tiempo en la playa y visitar cenotes. El hotel atiende especialmente a familias y parejas que buscan una experiencia de lujo en la playa/costa con opciones de golf y relajación.
¿Cómo se comparan los precios de este hotel con los de otros hoteles cercanos en Puerto Aventuras?
El Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras es más barato que 9 de 18 hoteles comparables cercanos, con una mediana típica de 420 US$ por noche frente a aproximadamente 419 US$ para sus competidores.
¿Cómo ha variado el precio por noche en Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras en comparación con el de las últimas semanas?
El precio actual en Hard Rock Hotel Riviera Maya - All Inclusive en Puerto Aventuras es de 379 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 5 % de su media de 387 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 343 US$ y 1043 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-31: 418.4309285888672USD
- 2026-11-01: 369.99999507751465USD
- 2026-11-02: 369.99999507751465USD
- 2026-11-03: 369.99999507751465USD
- 2026-11-04: 378.0000090118408USD
- 2026-11-05: 403.182USD
- 2026-11-06: 380.36677834777834USD
- 2026-11-07: 402.4461100021362USD
- 2026-11-08: 385.0000041152954USD
- 2026-11-09: 411.9999998764038USD
- 2026-11-10: 411.9999998764038USD
- 2026-11-11: 476.0000088165283USD
- 2026-11-12: 575.9999779266358USD
- 2026-11-13: 429.0000123977661USD
- 2026-11-14: 436.9999921539307USD
- 2026-11-15: 387.9999922515869USD
- 2026-11-16: 369.99999507751465USD
- 2026-11-17: 369.99999507751465USD
- 2026-11-18: 391.99999921875USD
- 2026-11-19: 420.99999846343997USD
- 2026-11-20: NO DATA
- 2026-11-21: 369.99999507751465USD
- 2026-11-22: 369.99999507751465USD
- 2026-11-23: 443.99998725738527USD
- 2026-11-24: 533.0962USD
- 2026-11-25: 554.9999926162719USD
- 2026-11-26: 499.9999822631836USD
- 2026-11-27: 465.00000674591064USD
- 2026-11-28: 361.74385USD
- 2026-11-29: 367.7546607498169USD
- 2026-11-30: 369.99999507751465USD
- 2026-12-01: 356.51271147308347USD
- 2026-12-02: 356.51271147308347USD
- 2026-12-03: 385.9999887680054USD
- 2026-12-04: 398.9999943222046USD
- 2026-12-05: 398.9999943222046USD
- 2026-12-06: 356.51271147308347USD
- 2026-12-07: 356.51271147308347USD
- 2026-12-08: 356.51271147308347USD
- 2026-12-09: 361.5068244491577USD
- 2026-12-10: 383.5816787643433USD
- 2026-12-11: 385.9999887680054USD
- 2026-12-12: 383.5691695571899USD
- 2026-12-13: 369.99999507751465USD
- 2026-12-14: 369.99999507751465USD
- 2026-12-15: 368.46355USD
- 2026-12-16: 378.0000090118408USD
- 2026-12-17: 385.9999887680054USD
- 2026-12-18: 456.9999928115845USD
- 2026-12-19: 488.2982USD
- 2026-12-20: 418.00001032714846USD
- 2026-12-21: 436.0000075012207USD
- 2026-12-22: 436.0000075012207USD
- 2026-12-23: 454.9999893280029USD
- 2026-12-24: 673.9999777313233USD
- 2026-12-25: 682.9999763183594USD
- 2026-12-26: 668.0000014587403USD
- 2026-12-27: 632.0000071105957USD
- 2026-12-28: 649.000019631958USD
- 2026-12-29: 922.9999842102051USD
- 2026-12-30: 922.9999842102051USD
- 2026-12-31: 926.0000065246583USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- El alojamiento cuenta con detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Transporte al aeropuerto: 68 USD por persona ida y vuelta
- Mascotas: 150 USD por mascota, por estancia
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicios
Centro de negocios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Registros de entrada y salida exprés
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Playa (cercana)
Karaoke
Canoas
Piscina infantil
Piscina al aire libre
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Water Park
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Habitaciones antialérgicas disponibles
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito