Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
474 US$
/natt
Snitt för november
Priser för Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Välj datum för att se priser och tillgänglighet.
474 US$
/natt
Snitt för november
Genomsnittliga priser per månad
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive är priset per natt i genomsnitt 347 US$ under den billigaste månaden (september) och 579 US$ under den dyraste månaden (december), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 542 US$ |
| februari | 534 US$ |
| mars | 465 US$ |
| april | 381 US$ |
| maj | 372 US$ |
| juni | 380 US$ |
| juli | 413 US$ |
| augusti | 381 US$ |
| september | 347 US$ |
| oktober | 426 US$ |
| november | 474 US$ |
| december | 579 US$ |
J
F
M
A
M
J
J
A
S
O
nov. · 474 US$
N
D
Dyrast: december (ca 579 US$)
Billigast: september (ca 347 US$)
Om detta boende
Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Efter ett dopp i en av 3 utomhuspooler kan du varva ned på den privata stranden.
Bekvämligheter
Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Efter ett dopp i en av 3 utomhuspooler kan du varva ned på den privata stranden.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service, gratis dagstidningar i lobbyn och kemtvätt/tvättjänster. Gäster erbjuds flygtransfer tur/retur mot en avgift (tillgänglig dygnet runt), och gratis parkeringsservice finns på plats.
Måltider
Koppla av med en drink på boendets poolbar eller en av 7 barer/lounger. Här erbjuds en gratis frukostbuffé dagligen mellan 07.00 och 11.00.
Rum
Skäm bort dig och bo i ett av 577 rum med privata bubbelpooler inomhus och LCD-tv. Rummen har privata balkonger. Gratis wi-fi gör att du kan hålla dig uppkopplad, och satellit-tv erbjuder underhållning. Badrummen har badkar och dusch, bubbelbadkar och lyxtoalettartiklar.
Läge
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive ligger i Puerto Aventuras bredvid en golfbana, en kvart med bil från både Puerto Aventuras Marina och Xplor-nöjesparken.
Vad finns i närheten
Puerto Aventuras Golfklubb(1.4 miles)
Puerto Aventuras Marina(1.8 miles)
Museo Cedam(1.8 miles)
Playa Oasis(2 miles)
Fatima Bay(2 miles)
Kantenah-lagunen(2.6 miles)
Chac Mool Cenote(3 miles)
Ecopark Kantun Chi(4.5 miles)
Cenote Cristalino(4.6 miles)
Cenote Azul(4.8 miles)
Caleta Chac-hal-al(4.9 miles)
Cenote Jardín del Eden(5.2 miles)
Cenote Chikin-Ha(5.5 miles)
La Playa Xpu Ha(7.3 miles)
Tajma Ha Cenote(7.4 miles)
Cozumel, Quintana Roo (CZM-Cozumel Intl.)(23.2 miles)
Tulum internationella flygplats (TQO)(55.4 miles)
Cancun, Quintana Roo (CUN-Cancun Intl.)(46.9 miles)
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Läge
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Quintana Roo, Mexiko
Puerto Aventuras Golfklubb (1.4 miles)
Puerto Aventuras Marina (1.8 miles)
Museo Cedam (1.8 miles)
Playa Oasis (2 miles)
Fatima Bay (2 miles)
Kantenah-lagunen (2.6 miles)
Rumsalternativ
5
Deluxe Sky Terrace (One Bedroom)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
936 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
5
Deluxe Swim-up King Bed
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
498 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat poolPrivat inomhusbadkar
5
Rock Royalty Partial Ocean View King Bed
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
4
Deluxe Gold King
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
498 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
3
Deluxe Diamond King Bed
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
5
Deluxe Gold, two double beds
Information om rummet
2 Dubbelsängar
Sovplats 3
463 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
6
Svit - 2 sovrum - havsutsikt (Rock Suite Platinum)
Information om rummet
1 Extra Stor Dubbelsäng
och 2 Dubbelsängar
Sovplats 6
482 ft²
BalkongSeparat matplatsLuftkonditioneringWi-Fi (gratis)Separat vardagsrumPrivat inomhusbadkarPrivat bubbelbadkar
Gästrecensioner för Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
8.1
Mycket bra
Baserat på 585 verifierade recensioner
Vem bor här?
Företag
8%
Par
55%
Familj
16%
Grupper
19%
Ensamresande
0%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive beskriver gästerna livliga gemensamma utrymmen och vänlig personal, men också slitna rum, påstridiga försäljare och ojämn mat och underhållning, vilket resulterar i väldigt blandade upplevelser.
Läs merVar detta till hjälp?
Vad gäster tycker
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive beskriver gästerna livliga gemensamma utrymmen och vänlig personal, men också slitna rum, påstridiga försäljare och ojämn mat och underhållning, vilket resulterar i väldigt blandade upplevelser.
Många uppskattar de attraktiva poolerna, den vuxna atmosfären och livemusiken på kvällarna. Återkommande nackdelar inkluderar möglig lukt, läckor, byggnation, skadedjur och förseningar med städning eller underhåll som påverkar komforten. Återkopplingen om maten varierar från utmärkt till medioker, med klagomål om buffén, svåra bordsreservationer, tillfälliga hygienproblem och viss kritik mot dryckerna; stranden är en liten, konstgjord vik och nattlivet kan kännas begränsat. Förvänta dig ett stort, livligt resorter med höjdpunkter som kan glänsa om du kan acceptera ojämnt underhåll och matkvalitet.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Gästerna uppskattar de attraktiva poolerna och de vuxna områdena, samt livemusiken. Däremot var delar av resorten under byggnation. Stranden är en liten/artificiell vik med tidvis tång, transport med golfbilar kan vara bristfällig och bubbelpoolerna levde inte upp till förväntningarna.
Relaterade gästrecensioner
10
Jennifer
1 okt. 2023
·
Stannade 8 nätter
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
8
Jamie
13 nov. 2025
·
Stannade 4 nätter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 aug. 2025
·
Stannade 3 nätter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Cesar
2 aug. 2025
·
Stannade 2 nätter
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 okt. 2025
·
Stannade 1 natt
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 nov. 2023
·
Stannade 6 nätter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 dec. 2023
·
Stannade 1 natt
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
8
Tamara
21 juli 2023
·
Stannade 5 nätter
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
10
Lura
13 aug. 2025
·
Stannade 7 nätter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
8
Mark
31 aug. 2025
·
Stannade 6 nätter
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Städning och underhåll är ojämnt: flera recensioner nämner möglig lukt, läckor, damm, skadedjur och smutsiga eller slitna områden, även om vissa tyckte att de gemensamma utrymmena var rena. Dessa problem påverkade ibland rummen och bekvämligheterna.
Relaterade gästrecensioner
6
Carlos
3 dec. 2024
·
Stannade 6 nätter
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
4
Gavin
10 aug. 2024
·
Stannade 3 nätter
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
6
Jordan Breanne
9 juli 2023
·
Stannade 4 nätter
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
8
Jamie
13 nov. 2025
·
Stannade 4 nätter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 aug. 2025
·
Stannade 3 nätter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
2
Cory
24 nov. 2025
·
Stannade 5 nätter
Room was awful, smelt like mold and the head board was all peeling.
Room was awful, smelt like mold and the head board was all peeling.
4
Bricely
28 juli 2024
·
Stannade 4 nätter
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4
GUSTAVO
30 juli 2023
·
Stannade 2 nätter
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
6
Claudia M
28 juli 2024
·
Stannade 3 nätter
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
4
Pharen
13 aug. 2024
·
Stannade 3 nätter
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rummen varierar; vissa var bekväma, men många kändes slitna eller små och hade underhållsproblem som läckor, trasiga badkar, trasiga lås eller långsam AC. Utsikten och planlösningen kan vara en besvikelse (t.ex. takbadkar eller rum med direkt tillgång till poolen som vetter mot väggar) och störande ljud kan förekomma.
Relaterade gästrecensioner
6
Carlos
3 dec. 2024
·
Stannade 6 nätter
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
8
OSCAR
5 juni 2024
·
Stannade 4 nätter
Habitaciones muy pequeñas
Habitaciones muy pequeñas
4
Jenny
20 aug. 2025
·
Stannade 4 nätter
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
8
Salvador
16 jan. 2025
·
Stannade 3 nätter
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
6
Jessica Amanda
26 feb. 2024
·
Stannade 3 nätter
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
8
Jamie
13 nov. 2025
·
Stannade 4 nätter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Shawna
25 aug. 2024
·
Stannade 3 nätter
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
8
Jon
18 feb. 2024
·
Stannade 11 nätter
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
4
Christopher
7 maj 2024
·
Stannade 4 nätter
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
8
Mark
31 aug. 2025
·
Stannade 6 nätter
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Personalen får ofta beröm för att vara vänlig och tillmötesgående i hela resorten. Återkommande klagomål inkluderar aggressiva medlemskapserbjudanden, ibland långsam eller ogenomskinlig service och vissa problem vid in- eller utcheckning eller med städningen.
Relaterade gästrecensioner
10
Anita
20 feb. 2025
·
Stannade 6 nätter
Resort was even better than the pictures. Amazing staff, very accommodating.
Resort was even better than the pictures. Amazing staff, very accommodating.
2
María Teresa Soto
11 jan. 2025
·
Stannade 4 nätter
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
10
Nayilah Francesca
9 juni 2025
·
Stannade 2 nätter
I loved it! I definitely want to go back! The staff was warm & friendly.
I loved it! I definitely want to go back! The staff was warm & friendly.
6
Lori
1 feb. 2024
·
Stannade 6 nätter
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
6
Billy
26 juni 2024
·
Stannade 5 nätter
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
4
Chad
2 feb. 2024
·
Stannade 8 nätter
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
10
Tara
12 nov. 2024
·
Stannade 4 nätter
The employees were amazing. We had a wonderful vacation.
The employees were amazing. We had a wonderful vacation.
10
Pedro
8 nov. 2024
·
Stannade 1 natt
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
8
Rocío
5 nov. 2024
·
Stannade 3 nätter
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
10
Lura
13 aug. 2025
·
Stannade 7 nätter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Resorten är stor och utspridd, så det kan innebära långa promenader och begränsad tillgång till golfbilar för att ta sig runt. Stranden är en liten, vikliknande eller artificiell strand snarare än en bred, badvänlig kustlinje.
Relaterade gästrecensioner
4
Saul
7 okt. 2023
·
Stannade 6 nätter
No beach
No beach
8
Aileen Amiscosa De Las
12 juni 2025
·
Stannade 5 nätter
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
10
Jennifer
1 okt. 2023
·
Stannade 8 nätter
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
10
Carmen
6 aug. 2025
·
Stannade 4 nätter
Animals around
Animals around
10
Cesar
2 aug. 2025
·
Stannade 2 nätter
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 okt. 2025
·
Stannade 1 natt
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 nov. 2023
·
Stannade 6 nätter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 dec. 2023
·
Stannade 1 natt
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
10
Lura
13 aug. 2025
·
Stannade 7 nätter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
10
OMAR
9 feb. 2025
·
Stannade 4 nätter
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Matkvaliteten är blandad: många njöt av restaurangerna och dryckerna, medan andra tyckte att buffén var medioker och det var svårt att få bord. Ett fåtal rapporterade hygienproblem eller sjukdom och några sa att dryckerna var utspädda eller att utbudet sent på kvällen var begränsat.
Relaterade gästrecensioner
6
Jordan Breanne
9 juli 2023
·
Stannade 4 nätter
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
6
Steven
29 aug. 2023
·
Stannade 3 nätter
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
6
Colleen
9 jan. 2024
·
Stannade 5 nätter
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
10
Jeffery
5 mars 2023
·
Stannade 6 nätter
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6
Marlee
7 aug. 2025
·
Stannade 3 nätter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Pedro
8 nov. 2024
·
Stannade 1 natt
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
4
Juan Carlos
28 juni 2025
·
Stannade 6 nätter
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
10
Lindsay
2 nov. 2023
·
Stannade 6 nätter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Alejandro
8 dec. 2024
·
Stannade 3 nätter
Todo excelente, la comida muy rica, todos muy amables
Todo excelente, la comida muy rica, todos muy amables
10
Juan
13 maj 2025
·
Stannade 3 nätter
Everything was worth it! 5 start resort for sure. Food was amazing
Everything was worth it! 5 start resort for sure. Food was amazing
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
Abraham
28 juli 2026
·
Stannade 3 nätter
Súper recomendado, gracias por su atención
Súper recomendado, gracias por su atención
4
Christina
14 juli 2026
·
Stannade 6 nätter
This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.
This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.
8
Geordan
7 juli 2026
·
Stannade 3 nätter
Beautiful large property. Overall the stay was good enough. Checking was a little hectic. The woman who took care of our room was exceptional and the highlight of our stay also the man who took care of the minibar and snacks. Many restaurants but since the resort has 2 sides you have to travel far if you want to explore all of them. Needless to say It was not easy to get from one side of the resort to the other the carts do not come when you call that’s if anyone answers. Since we stayed on the adult side in order to get to the family side we would have yo take 2 carts or walk to the lobby and get a cart to the family side. It was an inconvenience and would have been much better if we could just get a cart when called like at other hard rock hotels we have stayed in the past. There were hardly any restaurants open during the day only buffets also only buffet for breakfast. Not sure why the pool bar closed 2 hrs before the pool? around 3:30. Bartenders in the resort not very friendly.
Beautiful large property. Overall the stay was good enough. Checking was a little hectic. The woman who took care of our room was exceptional and the highlight of our stay also the man who took care of the minibar and snacks. Many restaurants but since the resort has 2 sides you have to travel far if you want to explore all of them. Needless to say It was not easy to get from one side of the resort to the other the carts do not come when you call that’s if anyone answers. Since we stayed on the adult side in order to get to the family side we would have yo take 2 carts or walk to the lobby and get a cart to the family side. It was an inconvenience and would have been much better if we could just get a cart when called like at other hard rock hotels we have stayed in the past. There were hardly any restaurants open during the day only buffets also only buffet for breakfast. Not sure why the pool bar closed 2 hrs before the pool? around 3:30. Bartenders in the resort not very friendly.
10
MOHD
6 juli 2026
·
Stannade 1 natt
It’s amazing
It’s amazing
6
Daryl
28 juni 2026
·
Stannade 2 nätter
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
Undrar du något?
Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
november 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
december 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-10-31: NO DATA
- 2026-11-01: 384.0898077723389USD
- 2026-11-02: 384.0898077723389USD
- 2026-11-03: 384.0898077723389USD
- 2026-11-04: 390.7185467539673USD
- 2026-11-05: 404.97781056167605USD
- 2026-11-06: 406.6103567627564USD
- 2026-11-07: 448.52183176690676USD
- 2026-11-08: 424.8321182929688USD
- 2026-11-09: 420.90401577401735USD
- 2026-11-10: 420.90401577401735USD
- 2026-11-11: 498.52472732473757USD
- 2026-11-12: 608.967351329773USD
- 2026-11-13: 459.71437154937746USD
- 2026-11-14: 507.2802817988892USD
- 2026-11-15: 452.60852682342534USD
- 2026-11-16: 395.0328290830994USD
- 2026-11-17: 396.0237855466309USD
- 2026-11-18: 405.4993916880188USD
- 2026-11-19: 442.79009245019535USD
- 2026-11-20: NO DATA
- 2026-11-21: 393.77815335589605USD
- 2026-11-22: 384.0898077723389USD
- 2026-11-23: 454.32232743606573USD
- 2026-11-24: 539.0151696023255USD
- 2026-11-25: 583.1104675947877USD
- 2026-11-26: 504.14163433810427USD
- 2026-11-27: 498.57461739721685USD
- 2026-11-28: 387.36201759780886USD
- 2026-11-29: 384.0898077723389USD
- 2026-11-30: 384.0898077723389USD
- 2026-12-01: 419.8672898515015USD
- 2026-12-02: 405.51931366235357USD
- 2026-12-03: 431.84707113943483USD
- 2026-12-04: 456.5134381209717USD
- 2026-12-05: 456.5134381209717USD
- 2026-12-06: 419.31427627676396USD
- 2026-12-07: 419.31427627676396USD
- 2026-12-08: 424.88200836544803USD
- 2026-12-09: 425.42712125976567USD
- 2026-12-10: 425.42712125976567USD
- 2026-12-11: 444.39413490338137USD
- 2026-12-12: 444.39413490338137USD
- 2026-12-13: 424.88200836544803USD
- 2026-12-14: 425.42712125976567USD
- 2026-12-15: 425.42712125976567USD
- 2026-12-16: 424.88200836544803USD
- 2026-12-17: 424.88200836544803USD
- 2026-12-18: 497.1488170186768USD
- 2026-12-19: 532.7938945914917USD
- 2026-12-20: 436.82310356304936USD
- 2026-12-21: 451.7441515198975USD
- 2026-12-22: 452.3295510734253USD
- 2026-12-23: 465.67424301321415USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 706.4379775610353USD
- 2026-12-28: 686.5952143584595USD
- 2026-12-29: 977.6442937891236USD
- 2026-12-30: 970.3170256834718USD
- 2026-12-31: 970.3170256834718USD
Gäster erbjuds transport från flygplats (avgifter kan tillkomma). Gäster måste kontakta receptionen med reseinformation i förväg med hjälp av kontaktuppgifterna i bokningsbekräftelsen. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort, bankkort och kontanter.
- På detta boende finns bland annat följande säkerhetsdetalj: rökdetektor.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Husdjur tillåts endast i vissa rum och det tillämpas även andra begränsningar vad gäller husdjur (tilläggsavgifter tillkommer, mer information hittar du i avsnittet om avgifter). Gäster kan tillåtas att ta med sig husdjur om de kontaktar boendet direkt. Kontaktuppgifter finns i bokningsbekräftelsen.
Företagsuppgifter
Boendets registreringsnummer 008-007-000402/2025
- Avgift för flygtransfer: USD 68 per person (tur och retur)
- Avgift för husdjur: USD 150 per husdjur per vistelse
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Tjänster
Business center
Tur- och utflyktsdisk
Barnvaktsservice
Städning
Bankettinrättningar
Värdeförvaring
Bankomat
Cykeluthyrning
Bagageförvaring
Plats för rökning
Självtvätt
24-Hour Front Desk
Bingo
Allmänt
Rumservice
Restaurang
Rökfria rum
Bastu
Badtunna/Jacuzzi
Massage
Spa och hälsocenter
Frisörsalong
Bar vid poolen
Frukost på rummet
Endast för vuxna
Beach Sun Loungers
Snack Bar/Deli
Aktiviteter
Pool
Tennisbanor
Privat strand
Trädgård
Golfbana (i närheten)
Strand - i närheten
Biljard
Pool utomhus
Levande musikunderhållning
Evening Entertainment
Pool (Infinity)
Utemöbler
Pool (Seasonal Outdoor)
Terrass
Fitness Center (nearby)
Water Park
Parkering
Parkering
Flygplatstransfer
Parkeringsservice
Gratis parkering
Parking Onsite
Internet
Gratis wi-fi