Hard Rock Hotel Riviera Maya - All Inclusive
359 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
359 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Hard Rock Hotel Riviera Maya - All Inclusive är priset per natt i genomsnitt 354 US$ under den billigaste månaden (juni) och 595 US$ under den dyraste månaden (januari), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 595 US$ |
| februari | 506 US$ |
| mars | 475 US$ |
| april | 412 US$ |
| maj | 374 US$ |
| juni | 354 US$ |
| juli | 363 US$ |
| augusti | 365 US$ |
| september | 359 US$ |
| oktober | 373 US$ |
| november | 392 US$ |
| december | 472 US$ |
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sep. · 359 US$
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Dyrast: januari (ca 595 US$)
Billigast: juni (ca 354 US$)
Om detta boende
Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Efter ett dopp i en av 2 utomhuspooler kan du varva ned på den privata stranden. Detta boende har även gratis wi-fi, con...
Bekvämligheter
Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Efter ett dopp i en av 2 utomhuspooler kan du varva ned på den privata stranden. Detta boende har även gratis wi-fi, conciergetjänster och barnpassning mot en avgift.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service, expressincheckning och expressutcheckning. Planerar du ett event i Puerto Aventuras? På detta boende finns det event- och konferensutrymmen på upp till 8159 kvadratmeter, däribland konferenscenter och mötesrum. Gäster erbjuds flygtransfer tur/retur mot en avgift (tillgänglig dygnet runt), och gratis parkeringsservice finns på plats.
Måltider
Njut av internationell gastronomi på The Market, en av de 9 restauranger detta boende ståtar med, eller stanna på rummet och utnyttja dess rumsservice dygnet runt. Du kan även hitta lättare måltider på deras 2 kaféer. Koppla av med en drink på boendets bar vid poolen eller en av 7 barer/lounger.
Rum
Känn dig som hemma i ett av de 1264 luftkonditionerade rummen med platt-tv. Rummen har privata balkonger. Gratis wi-fi gör att du kan hålla dig uppkopplad, och satellit-tv erbjuder underhållning. Privat badrum med badkar och dusch, bubbelbadkar och regndusch.
Läge
I Puerto Aventuras ligger Hard Rock Hotel Riviera Maya - All Inclusive vid havet, en tio minuters bilfärd från Puerto Aventuras Marina och Ecopark Kantun Chi. Detta boende med all-inclusive ligger 7,4 km från Chac Mool Cenote och 12,4 km från La Playa Xpu Ha.
Vad finns i närheten
Puerto Aventuras Golfklubb(1.4 miles)
Puerto Aventuras Marina(1.8 miles)
Museo Cedam(1.9 miles)
Playa Oasis(2 miles)
Fatima Bay(2 miles)
Kantenah-lagunen(2.6 miles)
Chac Mool Cenote(3 miles)
Ecopark Kantun Chi(4.8 miles)
Cenote Cristalino(4.8 miles)
Cenote Azul(5 miles)
Caleta Chac-hal-al(5.1 miles)
Cenote Jardín del Eden(5.5 miles)
Cenote Chikin-Ha(5.7 miles)
Tajma Ha Cenote(7.6 miles)
La Playa Xpu Ha(7.7 miles)
Cozumel, Quintana Roo (CZM-Cozumel Intl.)(23.5 miles)
Tulum internationella flygplats (TQO)(55.7 miles)
Cancun, Quintana Roo (CUN-Cancun Intl.)(47.2 miles)
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Läge
Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Quintana Roo, Mexiko
Puerto Aventuras Golfklubb (1.4 miles)
Puerto Aventuras Marina (1.8 miles)
Museo Cedam (1.9 miles)
Playa Oasis (2 miles)
Fatima Bay (2 miles)
Kantenah-lagunen (2.6 miles)
Rumsalternativ
7
Deluxe-rum - 1 kingsize-säng (Heaven, Gold, Pure Wellness)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
7
Svit - 2 sovrum - vid havet (Rock, Personal Assistant)
Information om rummet
1 Extra Stor Dubbelsäng
och 2 Dubbelsängar
Sovplats 6
2583 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 2 dubbelsängar - viss havsutsikt
Information om rummet
2 Dubbelsängar
Sovplats 3
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 1 sovrum - terrass (Sky)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
964 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 2 dubbelsängar (Heaven, Gold)
Information om rummet
2 Dubbelsängar
Sovplats 3
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
2
Deluxe-rum - 1 kingsize-säng
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
8
Svit (Heaven, Rock, Platinum Rooftop)
Information om rummet
3× Dubbelsängar
Sovplats 4
5166 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
7
Dubbelrum - viss havsutsikt (Rock Royalty)
Information om rummet
2 Dubbelsängar
Sovplats 3
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe Family Room
Information om rummet
3× Dubbelsängar
Sovplats 5
964 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Deluxe-rum - 2 sovrum - terrass (Grand Sky)
Information om rummet
3× Dubbelsängar
Sovplats 5
1928 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 1 sovrum - terrass (Heaven, Sky)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
964 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 2 dubbelsängar (Gold)
Information om rummet
2 Dubbelsängar
Sovplats 3
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 1 kingsize-säng (Heaven, Diamond)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Deluxe-rum - 1 kingsize-säng (Heaven - Swim Up)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
484 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)Privat pool
5
Rum - 1 kingsize-säng - viss havsutsikt (Rock Royalty)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Rum - 1 kingsize-säng (Diamond)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Deluxe-rum - 1 kingsize-säng (Gold, Pure Wellness)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Deluxe-rum - 1 kingsize-säng (Gold)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
2
Deluxe-rum - 2 dubbelsängar
Information om rummet
2 Dubbelsängar
Sovplats 3
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
2
Deluxe-rum - 1 kingsize-säng (Heaven)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 1 kingsize-säng (Heaven, Gold)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Rum - 1 kingsize-säng (Heaven, Rock Royalty)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Deluxe-rum - 2 dubbelsängar (Gold, Pure Wellness)
Information om rummet
2 Dubbelsängar
Sovplats 3
482 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
7
Svit - 2 sovrum - vid havet (Heaven, Rock)
Information om rummet
3× Dubbelsängar
Sovplats 4
2583 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
7
Svit - 2 sovrum - vid havet (Rock, Lounge, Personal Assistant)
Information om rummet
3× Dubbelsängar
Sovplats 6
5166 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
1
Deluxe-rum - 2 dubbelsängar (Heaven)
Information om rummet
2 Dubbelsängar
Sovplats 3
BalkongLuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
Gästrecensioner
7.9
Bra
Baserat på 1 004 verifierade recensioner
Vem bor här?
Par
39%
Familj
55%
Grupper
5%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Hard Rock Hotel Riviera Maya – All Inclusive berömmer resenärer de familjevänliga poolerna, lagunerna och den livliga underhållningen, samt många vänliga och hårt arbetande medarbetare. Återkommande klagomål handlar dock om slitna rum, underhållsproblem (AC, läckor, mögel), långa väntetider vid middagen och påstridiga medlemskapserbjudanden.
Läs merVar detta till hjälp?
Vad gäster tycker
På Hard Rock Hotel Riviera Maya – All Inclusive berömmer resenärer de familjevänliga poolerna, lagunerna och den livliga underhållningen, samt många vänliga och hårt arbetande medarbetare. Återkommande klagomål handlar dock om slitna rum, underhållsproblem (AC, läckor, mögel), långa väntetider vid middagen och påstridiga medlemskapserbjudanden.
Många gäster har svårt att hitta solstolar vid poolen eller stranden, och det rapporteras ofta om områden som är reserverade för medlemmar. Åsikterna om maten är blandade: flera specialrestauranger får beröm, men bufféerna är ofta mediokra och bokningssystemet och tillgängligheten frustrerar större sällskap. De skyddade vikarna är lugna och barnvänliga, även om vissa saknar en riktig öppen strand. Läget är praktiskt för att besöka Xcaret och Tulum. Räkna med en livlig, familjeorienterad vistelse med mycket att göra, men med ojämn standard och trängselrelaterade problem.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Stort resorter med flera pooler, lugna laguner och en populär vattenpark, plus daglig underhållning. Dock är solstolar bristfälliga och ofta reserverade för medlemmar, och löpande underhåll (trasiga hissar, stängningar, renoveringar) och tillfälliga driftsstopp noteras.
Relaterade gästrecensioner
6
Katie
2 aug. 2025
·
Stannade 4 nätter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
4
Juliana
2 jan. 2026
·
Stannade 1 natt
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
8
Cindy
16 juni 2025
·
Stannade 1 natt
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
8
Mary
15 nov. 2024
·
Stannade 5 nätter
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
8
jose
15 aug. 2025
·
Stannade 5 nätter
They had good night show and pool entertainment for the entire family.
They had good night show and pool entertainment for the entire family.
2
Julio
2 jan. 2026
·
Stannade 1 natt
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
10
Nino
27 mars 2023
·
Stannade 7 nätter
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Sandra
1 jan. 2025
·
Stannade 6 nätter
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
6
Peter
11 feb. 2024
·
Stannade 7 nätter
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
8
Alexa
29 mars 2024
·
Stannade 4 nätter
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Åsikterna går isär: många beskriver rena eller fläckfria utrymmen, men andra rapporterar unken eller möglig lukt, läckor, fläckiga sängkläder och ibland skadedjur, samt ojämn städning.
Relaterade gästrecensioner
6
Alexander
7 jan. 2025
·
Stannade 7 nätter
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
10
Gabriela
23 apr. 2025
·
Stannade 4 nätter
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
6
Shannon
18 nov. 2025
·
Stannade 7 nätter
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
4
William
14 apr. 2025
·
Stannade 10 nätter
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
2
Stephanie
4 juli 2024
·
Stannade 5 nätter
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
10
Ashley
26 nov. 2024
·
Stannade 9 nätter
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
2
Ivis
22 juli 2024
·
Stannade 3 nätter
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
6
Soledad
6 jan. 2025
·
Stannade 7 nätter
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
8
Luis
18 nov. 2024
·
Stannade 3 nätter
Términos generales falta mantenimiento y la limpieza es superficial
Términos generales falta mantenimiento y la limpieza es superficial
4
Gurpreet Singh
14 sep. 2025
·
Stannade 3 nätter
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
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Rum
Rummen är generellt sett slitna och några upplever dem som små eller bullriga. Flera gäster nämner svag eller opålitlig AC och slitage. Andra uppskattade bekväma sängar eller fin utsikt från vissa rum.
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2
Maria
15 juli 2025
·
Stannade 4 nätter
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
6
Katie
2 aug. 2025
·
Stannade 4 nätter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
10
Elaf
10 aug. 2024
·
Stannade 4 nätter
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
4
Breanna Lanae
6 aug. 2024
·
Stannade 3 nätter
No AC the whole trip! Asked for additional fans in our room and none were provided.
No AC the whole trip! Asked for additional fans in our room and none were provided.
6
Heidi
31 jan. 2023
·
Stannade 5 nätter
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
10
Lauren
9 maj 2025
·
Stannade 8 nätter
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
8
Dietra
21 juni 2025
·
Stannade 7 nätter
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
10
ARCELIA
31 maj 2023
·
Stannade 5 nätter
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
8
Harpreet
10 juli 2022
·
Stannade 8 nätter
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
6
Daniel Lauren
17 mars 2023
·
Stannade 8 nätter
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
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Service
Synen på servicen är blandad – många recensioner berömmer vänlig och hårt arbetande personal, men andra nämner långsam eller ohjälpsam reception, dålig problemlösning och aggressiv försäljning av medlemskap som stör vistelsen.
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10
Masumi
18 sep. 2025
·
Stannade 2 nätter
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
8
Darwing
17 mars 2024
·
Stannade 4 nätter
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
8
Mario
11 sep. 2025
·
Stannade 1 natt
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
4
Natalia
19 apr. 2025
·
Stannade 3 nätter
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
8
Ashley
31 dec. 2024
·
Stannade 5 nätter
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
10
Adrian
21 sep. 2025
·
Stannade 2 nätter
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
4
Un Tal
23 apr. 2024
·
Stannade 1 natt
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
10
Israel
24 nov. 2025
·
Stannade 7 nätter
Excelente servicio, todo el personal muy amable y atento
Excelente servicio, todo el personal muy amable y atento
2
Jose
8 mars 2024
·
Stannade 4 nätter
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
2
Natalia
2 juli 2025
·
Stannade 7 nätter
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
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Läge
Skyddade vikar erbjuder lugnt, badvänligt vatten, även om flera saknar en riktig strand som man kan promenera längs. Resorten är stor och några recensenter tyckte att det var praktiskt för att besöka Xcaret och Tulum.
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10
Mayra
11 maj 2025
·
Stannade 4 nätter
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
8
Maria Amelia
19 maj 2024
·
Stannade 5 nätter
Si nos gustó…. Solo está lejos del aeropuerto
Si nos gustó…. Solo está lejos del aeropuerto
8
Hector
20 juli 2025
·
Stannade 3 nätter
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
10
Katrina
22 mars 2023
·
Stannade 6 nätter
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
10
Saurabh
18 maj 2023
·
Stannade 2 nätter
It has beach next to the pool.
It has beach next to the pool.
8
John
18 feb. 2025
·
Stannade 5 nätter
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
10
Nino
27 mars 2023
·
Stannade 7 nätter
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Gerardo
25 feb. 2023
·
Stannade 1 natt
need a bigger beach, to many people. to small beaches o caletas
need a bigger beach, to many people. to small beaches o caletas
6
Daniel Lauren
17 mars 2023
·
Stannade 8 nätter
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
10
IRENE
12 maj 2023
·
Stannade 3 nätter
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Maten är varierande: flera specialrestauranger får starkt beröm, medan bufféerna och maten vid poolen ofta är genomsnittlig eller kall, och att få bord eller reservationer kan innebära långa köer eller begränsad tillgänglighet. Vissa gäster nämner urvattnade drinkar eller brist på utbud.
Relaterade gästrecensioner
8
Neil Thomas
1 apr. 2024
·
Stannade 6 nätter
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
8
Gustavo
28 apr. 2025
·
Stannade 4 nätter
I like the quality of the food. I did not like the speed of the roomservice
I like the quality of the food. I did not like the speed of the roomservice
6
Thomas
12 juli 2025
·
Stannade 4 nätter
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
6
Katie
2 aug. 2025
·
Stannade 4 nätter
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
8
Stefanie R
28 feb. 2023
·
Stannade 7 nätter
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
10
Vijaykumar
9 apr. 2023
·
Stannade 4 nätter
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
4
Verenice
17 juni 2024
·
Stannade 2 nätter
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
10
Johndrett Diaz
11 aug. 2025
·
Stannade 7 nätter
Unique customer service. Didn't like the food at "The Market" buffet that much.
Unique customer service. Didn't like the food at "The Market" buffet that much.
8
Charla
14 mars 2025
·
Stannade 7 nätter
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
4
Albert
27 aug. 2025
·
Stannade 6 nätter
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
6
Alexander
7 jan. 2025
·
Stannade 7 nätter
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
8
pedro
för 3 veckor sedan
·
Stannade 7 nätter
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
10
Emma
4 aug. 2026
·
Stannade 1 natt
Todo Super! Me encanta hard rock, lo recomiendo
Todo Super! Me encanta hard rock, lo recomiendo
4
Ali
2 aug. 2026
·
Stannade 3 nätter
Very old rooms, breaking apart. Terrible terrible food. Bad location, nothing around if you want to get out of the resort to eat or party. Definitely don’t recommend this resort to anyone.
Very old rooms, breaking apart. Terrible terrible food. Bad location, nothing around if you want to get out of the resort to eat or party. Definitely don’t recommend this resort to anyone.
10
Rossana
24 juli 2026
·
Stannade 4 nätter
Todo excelente buena atención
Todo excelente buena atención
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
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oktober 2026
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Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-15: 828.0926787562867USD
- 2026-09-16: 332.2171955456543USD
- 2026-09-17: 348.3160554462891USD
- 2026-09-18: 393.9000291614685USD
- 2026-09-19: 397.93995932629394USD
- 2026-09-20: 332.59502193365483USD
- 2026-09-21: 332.59502193365483USD
- 2026-09-22: 332.59502193365483USD
- 2026-09-23: 332.59736542263795USD
- 2026-09-24: 348.4800996751099USD
- 2026-09-25: 363.3777640733643USD
- 2026-09-26: 363.3777640733643USD
- 2026-09-27: 332.1432881990662USD
- 2026-09-28: 332.59502193365483USD
- 2026-09-29: 332.59736542263795USD
- 2026-09-30: 332.59736542263795USD
- 2026-10-01: 363.3777640733643USD
- 2026-10-02: 396.50151179745484USD
- 2026-10-03: 404.276053987793USD
- 2026-10-04: 369.33526284301763USD
- 2026-10-05: 362.3947928659973USD
- 2026-10-06: 362.3947928659973USD
- 2026-10-07: 362.3947928659973USD
- 2026-10-08: 378.27154597494507USD
- 2026-10-09: 412.2746966843262USD
- 2026-10-10: 416.9952879776917USD
- 2026-10-11: 383.2318027386475USD
- 2026-10-12: 362.3947928659973USD
- 2026-10-13: 362.3947928659973USD
- 2026-10-14: 362.3947928659973USD
- 2026-10-15: 378.2672787263489USD
- 2026-10-16: 453.6148916705933USD
- 2026-10-17: 420.18970830386354USD
- 2026-10-18: 362.3947928659973USD
- 2026-10-19: 355.4344556987915USD
- 2026-10-20: 355.4344556987915USD
- 2026-10-21: 355.4344556987915USD
- 2026-10-22: 398.1298518888245USD
- 2026-10-23: 511.32876436257936USD
- 2026-10-24: 537.1680039359436USD
- 2026-10-25: 412.03069401049805USD
- 2026-10-26: 372.13013578628545USD
- 2026-10-27: 383.2361049646912USD
- 2026-10-28: 362.3947928659973USD
- 2026-10-29: 385.22194954705816USD
- 2026-10-30: 456.7417355681763USD
- 2026-10-31: 456.53166101843266USD
- 2026-11-01: 388.2006989318848USD
- 2026-11-02: 401.1086362510987USD
- 2026-11-03: 369.33526284301763USD
- 2026-11-04: 376.28433727212524USD
- 2026-11-05: 398.1254097529908USD
- 2026-11-06: 411.464619USD
- 2026-11-07: 414.9652668791199USD
- 2026-11-08: 376.28433727212524USD
- 2026-11-09: 369.33526284301763USD
- 2026-11-10: 369.33526284301763USD
- 2026-11-11: 398.1298518888245USD
- 2026-11-12: 521.2515514240723USD
- 2026-11-13: 411.7824940429688USD
- 2026-11-14: 396.564786USD
- 2026-11-15: 369.33526284301763USD
Gäster erbjuds transport från flygplats (avgifter kan tillkomma). Gäster måste kontakta receptionen med reseinformation i förväg med hjälp av kontaktuppgifterna i bokningsbekräftelsen. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort, bankkort och kontanter.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetalj: rökdetektor.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Förhandsbokning krävs för golftider, massage och spabehandlingar. Bokningar kan göras genom att kontakta detta boende innan ankomst. Kontaktuppgifter finns på bokningsbekräftelsen.
- Endast registrerade gäster är tillåtna på boendets rum.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Husdjur tillåts endast i vissa rum och det tillämpas även andra begränsningar vad gäller husdjur (tilläggsavgifter tillkommer, mer information hittar du i avsnittet om avgifter). Gäster kan tillåtas att ta med sig husdjur om de kontaktar boendet direkt. Kontaktuppgifter finns i bokningsbekräftelsen.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Kontaktfri incheckning och kontaktfri utcheckning är tillgängliga.
- Avgift för flygtransfer: USD 68 per person (tur och retur)
- Avgift för husdjur: USD 150 per husdjur per vistelse
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
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