The good: every member of the staff we encountered was friendly, especially the woman overseeing the breakfast buffet. Towels are nice. There’s a Starbucks basically in the parking lot. The bad: There was hair all over our bathroom, a dirt ring in the toilet bowl where it hadn’t been scrubbed properly, and missing outlet covers on some of the plugs. There was no soap or body wash anywhere in the room. The shampoo container on the wall was completely empty. The hair dryer didn’t work. On a personal note, there are zero gluten-free options for breakfast. Not even the eggs are safe. I was told (nicely and apologetically) that “there is not a single GF food available.” The ugly: On our first night as we returned from dinner, we parked in the rear parking lot and came in through the completely unlocked back door. We walked up the stairs to the second floor, and there was an unhoused person asleep on his backpack on the floor right outside the door to the second level- which was also unlocked. That means that literally anyone can walk in off the street through the back, and have access to the entire hotel without being spotted by any member of the staff. I let the woman at the desk know, and she came to handle it immediately, but she made a comment like this was a somewhat normal occurrence. We did not stay all of the nights we booked- we went home early. My husband has a months-long project in Warner Robins, but this hotel is not one where he will be staying as he completes it.
The good: every member of the staff we encountered was friendly, especially the woman overseeing the breakfast buffet. Towels are nice. There’s a Starbucks basically in the parking lot. The bad: There was hair all over our bathroom, a dirt ring in the toilet bowl where it hadn’t been scrubbed properly, and missing outlet covers on some of the plugs. There was no soap or body wash anywhere in the room. The shampoo container on the wall was completely empty. The hair dryer didn’t work. On a personal note, there are zero gluten-free options for breakfast. Not even the eggs are safe. I was told (nicely and apologetically) that “there is not a single GF food available.” The ugly: On our first night as we returned from dinner, we parked in the rear parking lot and came in through the completely unlocked back door. We walked up the stairs to the second floor, and there was an unhoused person asleep on his backpack on the floor right outside the door to the second level- which was also unlocked. That means that literally anyone can walk in off the street through the back, and have access to the entire hotel without being spotted by any member of the staff. I let the woman at the desk know, and she came to handle it immediately, but she made a comment like this was a somewhat normal occurrence. We did not stay all of the nights we booked- we went home early. My husband has a months-long project in Warner Robins, but this hotel is not one where he will be staying as he completes it.
