Best Western Plus Pontoon Beach
Property description
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
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Guest reviews
8.1
Very good
Based on 620 verified reviews
Who stays here?
Business
20%
Couple
27%
Family
41%
Group
6%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Plus Pontoon Beach, travelers most often describe clean, quiet rooms, friendly staff, and a generally satisfying hot breakfast, with many appreciating the warm indoor pool and easy highway access for visits to St. Louis.
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6
Dale
last week
·
Stayed 4 nights
Only elevator was broken the entire trip. All three people were over 60 years old, this was an issue wi with luggage. Nobody on staff could help us carry the luggage up the stairs. Staff was able to move the 3rd floor room to the second floor with the rest of us. We were scheduled for two rooms and the staff gave us a third room. Pool looked like it had water issues, carpets were worn. Couch in one room was torn. Rooms were clean.
Only elevator was broken the entire trip. All three people were over 60 years old, this was an issue wi with luggage. Nobody on staff could help us carry the luggage up the stairs. Staff was able to move the 3rd floor room to the second floor with the rest of us. We were scheduled for two rooms and the staff gave us a third room. Pool looked like it had water issues, carpets were worn. Couch in one room was torn. Rooms were clean.
10
BARBARA
2 weeks ago
·
Stayed 1 night
Everything was very clean. Beds were very comfortable and breakfast bar was well maintained and food was good. We had an event to go to and were able to get in our room a bit early.
Everything was very clean. Beds were very comfortable and breakfast bar was well maintained and food was good. We had an event to go to and were able to get in our room a bit early.
2
Tammy
Apr 20, 2026
·
Stayed 3 nights
BEWARE: the front desk only checks ID when you check in. Another hotel guest who was drunk according the hotel staff was given a key to my room without the front desk checking his id. If they had taken the time to check they would have realized he had given them the incorrect room number. Hotel management has not bothered to contact me to apologize or offer an explanation as to why this happened. The next morning I went to speak to the manager but they were unavailable but Connie, at the front desk was kind and did her best to comfort me. My husband and I have stayed here several times without issues but we will not be back. It is bad enough that it happened but to have no response from management is ridiculous.
BEWARE: the front desk only checks ID when you check in. Another hotel guest who was drunk according the hotel staff was given a key to my room without the front desk checking his id. If they had taken the time to check they would have realized he had given them the incorrect room number. Hotel management has not bothered to contact me to apologize or offer an explanation as to why this happened. The next morning I went to speak to the manager but they were unavailable but Connie, at the front desk was kind and did her best to comfort me. My husband and I have stayed here several times without issues but we will not be back. It is bad enough that it happened but to have no response from management is ridiculous.
8
Elizabeth
Apr 5, 2026
·
Stayed 1 night
Clean room and bathroom. Nice staff and comfortable bed.
Clean room and bathroom. Nice staff and comfortable bed.
6
Christine
Mar 11, 2026
·
Stayed 1 night
Hotel served its purpose for the night. Front desk was nice but he double as repairman cause the elevator was faulty. Got stuck and it sounded like the breaks were angry. We got out (it returned us to the first floor) and the front desk guy was trying to fix it. Quite a bit of hair in the hotel room, the shower and bed sheets. The fridge had mold in it. Other than that, everything worked. Nice tv. Pool and hot tub looked clean but I didn’t
Hotel served its purpose for the night. Front desk was nice but he double as repairman cause the elevator was faulty. Got stuck and it sounded like the breaks were angry. We got out (it returned us to the first floor) and the front desk guy was trying to fix it. Quite a bit of hair in the hotel room, the shower and bed sheets. The fridge had mold in it. Other than that, everything worked. Nice tv. Pool and hot tub looked clean but I didn’t
4 Regency Parkway, Pontoon Beach, Illinois, United States of America
Location
With a stay at Best Western Plus Pontoon Beach in Granite City, you'll be near the airport, within a 15-minute drive of Mississippi River and Horseshoe Lake State Park. This hotel is 13 mi (20.8 km) from Gateway Arch and 13.7 mi (22.1 km) from Busch Stadium.
More location infoProperty Policies
Check-in
Check-out
From 16:00 to 23:59
Before 11:00
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