Guyers House Hotel and Restaurant

Delightful situation in picturesque house and gardens. Staff pleasant and friendly though I arrived at the same time as people arriving for a large function so reception staff stretched. The bed was comfy and the room small but pleasant. Could have benefited from a shelf in the bathroom. Dinner was excellent. £21.89 for two medium glasses of ordinary wine was a bit steep. Breakfast was ok, though the chafing dishes needed two heaters to keep the food hot. Overall I'd recommend this hotel.

Lots of parking space, friendly staff, rooms nice, breakfast very good. Unique hotel in beautiful gardens.

Bathroom would welcome refurbishment. Hotel should have made it clear on website that that dining menu would be limited to a Xmas menu.

Room was not ready on arrival, the room had not been used, the heating was off and it was very cold. Staff were courteous and turned heating on which took a while to heat up, especially the hot water. We pre-booked for our dog to be in the room with us, but the promised bed, bowl and welcome pack was not provided, but we did not have to pay the extra charge for this. Breakfast was hugely disappointing with no tomato or hash brown in the "full" english and the remainder, with the sole exception of the egg was dried out, I guess having been kept warm for far too long. We didn't have time to say anything until checkout when the receptionist said she would mention this to the chef. We appreciate we have to eat in the bar with our dog, but this was also cold.

This hotel has so much potential but falls a bit short. Here's why: 1. We arrived by car at a very wet time. The main car park has many deep puddles. The area in front of the hotel is laid to sand. Inside my car is lots of sandy foot marks. This area should be properly laid to gravel or something less grubby. 2. The sign pointing to Reception is suffering from outside exposure. It's hard to see which way the arrow is pointing. Gives a poor welcome. 3. Reception was fine and we had a charming room (No 1) with four poster bed and plenty of room. 4. The electrical sockets are tucked away in difficult places to reach so charging phones etc was awkward. 5. WiFi was good. 6. This bathroom had a sloping ceiling and big beams. There was a sign saying 'Mind Your Head' but who remembers that all the time. If it was my hotel, I would put some neat padding over the hazardous beam. Many old pubs do this with some nice leather and brass studs. 7. There were four small bottles of shampoo, gel, hand cream etc. which were ok for one use. They were not replaced the second day but fortunately we had taken our own supplies. It smacks of a hotel struggling and penny pinching. 8. Actually, there was no hot water in the hotel on Sunday morning so we didn't need the toiletries! 9. Breakfast was very good. Saturday - waitress service and a huge choice of really nice food. Sunday - buffet but also good. 10. The general atmosphere of the hotel is good. Just needs a bit of attention.