Name: Holiday Inn Express Hotel & Suites Paris by IHG
Address: 3025 North East Loop 286, Paris, Texas, United States of America, Paris, Texas, US
Price range: $96–$149 per night
Rating: 8.23

What guests think

Reviews of Holiday Inn Express Hotel & Suites Paris by IHG highlight consistently friendly staff and a convenient, quiet-for-some location, alongside mixed impressions of aging rooms and facilities, where comfort and size can be good but maintenance and noise vary.

Elevators and the pool or hot tub draw repeated comments, with closures, inconsistent hours, and occasional breakdowns balanced by some reports of relaxing, heated water. Cleanliness ranges from very clean to complaints of dust, mildew, and musty smells. Rooms are spacious for many, but dated decor, worn mattresses, unreliable outlets, and road noise affect some stays. Expect friendly service and a practical stay, with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators and the pool or hot tub receive mixed feedback, with recurring elevator problems and several closures or unclear hours, but some guests enjoyed a heated pool and comfortable hot tub.

Related guest reviews

6

Brent A.

Jan 17, 2025

·

Stayed 2 nights

One elevator was down and although not their fault, the place was full of construction workers...not ideal for business travel. Clean, nice staff, etc.

6

Noemi

Jul 2, 2024

·

Stayed 2 nights

elevator was super slow and it stop working at some point it was also very hot in the elevator and the highways

6

Michael

Dec 31, 2025

·

Stayed 4 nights

Room was okay. Outlet plugs in lamps wore out. Had to use available wall outlets and take turns. There were 4 of us.One of the elevators is a bumpy ride. Tried to avoid using. Called week before and asked if pool was up and running. Grandbabies wanted to swim during stay. Told her dates to confirm reservation for 4 nights She said yes and was heated. Day of check in, pool closed for maintenance. Was told that we could use sister hotel’s pool. Really!!!! Left Hotel last night of reservation instead of next morning. Breakfasts were good though.

2

Margaret

Mar 16, 2023

·

Stayed 2 nights

It was horrible. Pool closed even though I called ahead before booking to ask. We had to walk the grandsons to a nearby Comfort Inn so they could swim. The 13th at 9am I reported that I flushed the toilet and the plastic handle broke off and cut my hand and asked for maintenance to fix it so my grandsons didn't get hurt trying to flush as the remaining piece was jagged at 2pm I went back to the desk and asked when it was gonna be fixed. The lady at the desk you could tell had forgotten. She did call maintenance and got it fixed finally. We had to ask for towels because they gave us three for four of us. The maid left hazelnut coffee. Ummm? Instead of regular coffee. We are night people and to get coffee we went to Comfort Inn to get coffee because they kept a pot on over night. When we arrived there was a smell when we walked in maybe mold? Smell. In the time we were there the carpets needed vacuumed in the halls and no signs of the elevators being cleaned. It was our first and our last stay there.

8

Brittany

Jan 21, 2023

·

Stayed 1 night

Booked here bc they had a hot tube but didn’t know until I checked in that it was closed for remodeling and we could go to the Comfort Inn to swim in their pool, as the receptionist said in a way. Did not go to the Comfort Inn. Did check out the pool to see if is was actually getting remodeled, the pool and hot tube was calling my name there was no remodeling going on. The only thing that stopped me from going in is that it was locked.

6

Kenneth

Sep 20, 2024

·

Stayed 2 nights

Staff was really nice, room was clean. No parking at night, bed sunk in the middle, bed linens felt wet.

4

Bill

Nov 3, 2025

·

Stayed 3 nights

1. Mold/mildew on wall by shower. 2. All TV channels had sound except for conservative channels Fox News and Newsmax. 3. On Friday of our stay my wife told the lady housekeeper that the floor mat for the bathroom was filthy and when we returned Friday evening their was a bathmat in a plastic bag hanging on the outside front door lever. 4. Room was not cleaned on Friday. 5. Side exit door does not close and latch even though the placard says it is locked 24/7 for guest security .

10

Celina

May 17, 2025

·

Stayed 2 nights

Conveniently located near Starbucks, chilis, dollar tree. Pool was heated and relaxing, hot tub was perfect temperature. Loved how quiet it was. Hope to return soon!

6

Kristen

Jul 11, 2024

·

Stayed 3 nights

Staff was great & friendly. Pool hours were not great- we were told that it closed at 8 one night and then 9 the next. No schedule was posted. Hallways were overly scented. Beds were comfy and room was a great size.

8

Janet

Feb 18, 2025

·

Stayed 1 night

Definitely, the pillows were not very comfortable and unfortunately, this hot tub was not working

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Cleanliness

Feedback is mixed: many guests found areas clean, while others reported mildew in bathrooms, dusty surfaces, musty odors, and occasional housekeeping lapses.

Related guest reviews

6

Amy

Dec 26, 2023

·

Stayed 3 nights

The room was very dusty and sheets were not fresh, carpet was stained. Overall the room was not very clean.

2

Margaret

Mar 16, 2023

·

Stayed 2 nights

It was horrible. Pool closed even though I called ahead before booking to ask. We had to walk the grandsons to a nearby Comfort Inn so they could swim. The 13th at 9am I reported that I flushed the toilet and the plastic handle broke off and cut my hand and asked for maintenance to fix it so my grandsons didn't get hurt trying to flush as the remaining piece was jagged at 2pm I went back to the desk and asked when it was gonna be fixed. The lady at the desk you could tell had forgotten. She did call maintenance and got it fixed finally. We had to ask for towels because they gave us three for four of us. The maid left hazelnut coffee. Ummm? Instead of regular coffee. We are night people and to get coffee we went to Comfort Inn to get coffee because they kept a pot on over night. When we arrived there was a smell when we walked in maybe mold? Smell. In the time we were there the carpets needed vacuumed in the halls and no signs of the elevators being cleaned. It was our first and our last stay there.

6

Lonnie

Sep 28, 2025

·

Stayed 1 night

Room not clean, trash in desk drawn and lots of dust in bathroom vanity plus.

10

Trenette

Nov 30, 2024

·

Stayed 1 night

Always clean and a friendly staff.

8

John

Oct 19, 2025

·

Stayed 2 nights

Shower was not very clean, Jacuzzi was nice, room was roomy. Bed was not good at all mattress was worn out. woke up with body aching both mornings. Lastly they were out of bottle water so I had to leave and go to convenience store for water.

8

Robert

Nov 28, 2025

·

Stayed 2 nights

Last minute change of plans had me staying there. The staff was very nice and helpful. Rooms were clean but the hotel as a whole seemed as if Hilton had remodeled their hotels but somehow missed the Paris location and left it in the 80s look

10

gabriel

Feb 1, 2023

·

Stayed 1 night

Nice place, very clean and very comfortable.

8

Linda

Feb 6, 2023

·

Stayed 1 night

I always try to wipe down the bathroom counter, handles and doorknobs with Clorax wipe. I'm glad I did. This counter had not been wiped and there was a gritty substance on it.

4

Bill

Nov 3, 2025

·

Stayed 3 nights

1. Mold/mildew on wall by shower. 2. All TV channels had sound except for conservative channels Fox News and Newsmax. 3. On Friday of our stay my wife told the lady housekeeper that the floor mat for the bathroom was filthy and when we returned Friday evening their was a bathmat in a plastic bag hanging on the outside front door lever. 4. Room was not cleaned on Friday. 5. Side exit door does not close and latch even though the placard says it is locked 24/7 for guest security .

2

Angel

Mar 9, 2025

·

Stayed 1 night

The room was so nasty, the bathroom had stuff all over the walls the drain had mold in it, ill never stay at a holiday inn ever again.

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Rooms

Room experience varies widely—some found them spacious and comfortable, but recurring reports cite dated decor, worn or sagging mattresses, unreliable outlets, and noise from nearby roads.

Related guest reviews

2

Melissa

Feb 21, 2023

·

Stayed 1 night

Despite pictures it's an older hotel. The bed was awful, badly worn, sunk in the middle, legs on bed frame folded in twice! Totally unsatisfactory! No USB plugs for electronics.

8

Robert

Nov 28, 2025

·

Stayed 2 nights

Last minute change of plans had me staying there. The staff was very nice and helpful. Rooms were clean but the hotel as a whole seemed as if Hilton had remodeled their hotels but somehow missed the Paris location and left it in the 80s look

8

Justin

Dec 2, 2024

·

Stayed 3 nights

Good hotel only problem is a lot of the outlets in the room did not work.

6

William

Sep 16, 2024

·

Stayed 1 night

Close to a very busy road - outlook onto a brightly lit car park at the business next door (lights on all night); and interior decor felt tired and in need of refurbishment.

4

Judson

Oct 14, 2025

·

Stayed 1 night

Sink wouldn’t drain. AC broken down. Light next to bed had broken switch. Tub had hard time getting hot water. We were too tired from traveling to mess with the issues and the front desk so we went to sleep. I hope the next guest doesn’t pay $150. for the same thing. Also no USB in the room, outdated.

6

Kevin

Mar 28, 2024

·

Stayed 1 night

Tried to work at the desk, but lighting was dark. Turned on every light in the room, still had trouble seeing. Room was noisy, every time a truck went by at night it sounded like a 737 landing on the roof. Very poor insulation.

10

Gordon

May 12, 2025

·

Stayed 1 night

Good hotel with excellent staff - room was large and comfort. The surrounding area is generic and not walkable, but not the hotel’s fault. Cost was a little high but not outrageous.

4

ROBERT

Feb 3, 2025

·

Stayed 1 night

old hotel, smells old, no fresh smell at all. had to change rooms because the first room, bed, was if it were 20 years old. when I sat on the side, it immediately fell to the center. Management did change rooms for me which was acceptable. offered no discount of any kind since I booked room online. breakfast was old and stale.

10

Charles

Nov 24, 2025

·

Stayed 1 night

The electric plugs on the lamp on the nightstand do not work. Otherwise the room was very nice.

10

Anita

May 25, 2025

·

Stayed 1 night

The staff was friendly and the bed was extremely comfortable!

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Service

Service is a strong point, with numerous mentions of friendly, helpful, and accommodating staff; occasional lapses involved delayed maintenance follow-up.

Related guest reviews

8

Brandy

Nov 21, 2025

·

Stayed 1 night

Staff was nice. Air didnt work in the first room so we got a free upgrade to a double suite.

10

Arthur

Aug 11, 2024

·

Stayed 3 nights

The staff was friendly and helpful. The property well kept, room was spacious. And breakfast was good.

10

Joshua

Nov 18, 2024

·

Stayed 1 night

Very nice property, friendly and helpful staff. We travel quite a bit, typically once a month or more. This hotel is definitely one that will go on our list of recommendations. The staff was attentive and helpful with wonderful personalities. Friendly customer service isn't something to take for granted these days, it's becoming as rare as common sense.

10

Jonathan

Jan 7, 2025

·

Stayed 2 nights

Every staff member I came in contact with during my stay was so helpful and courteous. I definitely can’t wait to go back to this property.

8

Robert

Nov 28, 2025

·

Stayed 2 nights

Last minute change of plans had me staying there. The staff was very nice and helpful. Rooms were clean but the hotel as a whole seemed as if Hilton had remodeled their hotels but somehow missed the Paris location and left it in the 80s look

10

Elaine

Mar 15, 2023

·

Stayed 1 night

Excellent stay. Room was huge and comfortable. Person at the desk was nice and accommodating. We had a lot of questions about Paris, she was very knowledgeable about the area.

10

Cheri

Aug 5, 2025

·

Stayed 1 night

I liked that they put our spacious room above the breakfast area so our 3 year old son could run in the room to get his zoomies out. The front desk was very helpful in directing us around the town.

8

Joseph

Feb 23, 2024

·

Stayed 1 night

I checked in very late due to flight delays and the woman at the desk greeted me with a smile and offered a late checkout for my trouble. Very friendly and welcoming.

10

Gordon

May 12, 2025

·

Stayed 1 night

Good hotel with excellent staff - room was large and comfort. The surrounding area is generic and not walkable, but not the hotel’s fault. Cost was a little high but not outrageous.

10

Ruby

Mar 21, 2025

·

Stayed 2 nights

Great customer service friendly smiles and greetings.

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Location

Generally convenient for drivers with nearby dining, and quiet for many; however, some guests noted traffic noise, bright lights, and a not-very-walkable setting.

Related guest reviews

10

Albert

Jan 31, 2025

·

Stayed 1 night

I stayed once before I liked the location & convenience of a family restaurant nearby. They provide a great breakfast too.

8

Aggie

Dec 15, 2023

·

Stayed 1 night

It was nice and quiet

10

Logan

Feb 19, 2024

·

Stayed 1 night

Checking in was seamless, room was in amazing condition, and the area was surprisingly very peaceful and quiet for being off the highway. I drive to Paris quite often for work and would definitely recommend this as a top pick to others!

10

Denise

Dec 19, 2024

·

Stayed 1 night

Like the location clean, quiet room. Mckee family restaurant was outstanding. Purchased some steaks the restaurant used down the street.We will stay here again

6

William

Sep 16, 2024

·

Stayed 1 night

Close to a very busy road - outlook onto a brightly lit car park at the business next door (lights on all night); and interior decor felt tired and in need of refurbishment.

8

Charles

Nov 23, 2023

·

Stayed 1 night

All areas were nice. Loud vehicles on the Loop were the only nuisance.

10

Trenette

Nov 30, 2024

·

Stayed 1 night

Quiet and safe place to stay. Paris has something for everyone.

8

Hemendra

Jun 15, 2024

·

Stayed 6 nights

Great location and facilities. Only one concern regarding not Abe to provide complimentary water bottles. I wish they don’t sell water but give it for free to customers by placing 4 bottles in the room. Otherwise everything else is great.

10

Celina

May 17, 2025

·

Stayed 2 nights

Conveniently located near Starbucks, chilis, dollar tree. Pool was heated and relaxing, hot tub was perfect temperature. Loved how quiet it was. Hope to return soon!

10

Gordon

May 12, 2025

·

Stayed 1 night

Good hotel with excellent staff - room was large and comfort. The surrounding area is generic and not walkable, but not the hotel’s fault. Cost was a little high but not outrageous.

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Dining

Breakfast is frequently praised for being good with a decent selection, though several guests found items cold, average, or missing (for example, no bacon).

Related guest reviews

8

Darrell

Dec 2, 2024

·

Stayed 2 nights

Only average. No bacon for breakfast, which really made me want to stay somewhere else on the second day!

10

Roger

Oct 19, 2024

·

Stayed 1 night

We had a very good experience. Super nice and clean. Except it smelt a little musty. The breakfast had the best selection and super nice. We will come back again for sure

10

Albert

Jan 31, 2025

·

Stayed 1 night

I stayed once before I liked the location & convenience of a family restaurant nearby. They provide a great breakfast too.

10

Arthur

Aug 11, 2024

·

Stayed 3 nights

The staff was friendly and helpful. The property well kept, room was spacious. And breakfast was good.

8

Melinda

Jun 18, 2025

·

Stayed 1 night

Enjoyed the amenities of the hotel. The breakfast was not that good. The food was cold by 8:15.

6

Michael

Dec 31, 2025

·

Stayed 4 nights

Room was okay. Outlet plugs in lamps wore out. Had to use available wall outlets and take turns. There were 4 of us.One of the elevators is a bumpy ride. Tried to avoid using. Called week before and asked if pool was up and running. Grandbabies wanted to swim during stay. Told her dates to confirm reservation for 4 nights She said yes and was heated. Day of check in, pool closed for maintenance. Was told that we could use sister hotel’s pool. Really!!!! Left Hotel last night of reservation instead of next morning. Breakfasts were good though.

10

Michael

Oct 28, 2025

·

Stayed 1 night

Potatoes at breakfast were a little hard, but over everything was great.

8

Yogen

Feb 10, 2025

·

Stayed 1 night

friendly staff, good breakfast

4

ROBERT

Feb 3, 2025

·

Stayed 1 night

old hotel, smells old, no fresh smell at all. had to change rooms because the first room, bed, was if it were 20 years old. when I sat on the side, it immediately fell to the center. Management did change rooms for me which was acceptable. offered no discount of any kind since I booked room online. breakfast was old and stale.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$117
March	$116
April	$109
May	$115
June	$118
July	$109
August	$107
September	$126
October	$120
November	$110
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $129	16 $129	17 $117	18 $125	19 $125
20 $105	21 $121	22 $125	23 $133	24 $130	25 $125	26 $129
27 $112	28 $128	29 $140	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $142	2 $144	3 $139
4 $111	5 $131	6 $129	7 $129	8 $126	9 $120	10 $134
11 $126	12 $140	13 $142	14 $145	15 $130	16 $96	17 $130
18 $119	19 $130	20 $149	21 $134	22 $135	23 $143	24 $129
25 $121	26 $126	27 $138	28 $131	29 $131	30 $122	31 $118

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communication Accessible)

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Standard Room

Standard Room, 2 Twin Beds, Accessible (Communication, Roll-In Shower)

Standard Room, 2 Twin Beds, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Suite, Multiple Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Accessible (Communication Accessible)

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Holiday Inn Express Hotel & Suites Paris by IHG

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