Name: Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa, Umhlanga Ridge, uMhlanga, Ethekwini, South Africa, Umhlanga Ridge, KwaZulu-Natal, ZA
Price range: US$86–US$206 per night
Rating: 8.52

What guests think

At Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge, guests praise friendly staff, a mall-side location, and a modern vibe, while some note small rooms, awkward layouts, limited views, and feeling uneasy on nearby streets at night.

Breakfast is well liked, and the bar service gets frequent compliments. Cleanliness is widely appreciated, though one review cited a smoky, dirty room and another a leaky shower. Other room feedback mentions appliance or traffic noise, while others enjoyed comfortable beds and quiet air conditioning. Best for travelers seeking ease and energy in the Gateway area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a lively bar with excellent bartenders and a pleasant pool area.

Related guest reviews

10

Tiresh Sewlall

21 Jul 2024

·

Stayed 3 nights

Dining and bar tender was awesome

8

S J

28 May 2025

·

Stayed 1 night

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 Mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Omotola

13 May 2022

·

Stayed 7 nights

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 May 2025

·

Stayed 6 nights

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised in rooms and public areas, with many describing spaces as spotless. A few issues were noted, including a smoky, dirty room and a leaky shower door.

Related guest reviews

10

Elizabeth

18 Apr 2023

·

Stayed 3 nights

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Vironica

12 Jan 2026

·

Stayed 3 nights

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Jacques

5 Dec 2025

·

Stayed 2 nights

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

10

Kenneth

1 Sept 2025

·

Stayed 4 nights

Rooms were cleaned, very friendly and accommodating staff. Will definitely visit again.

10

Nuraan

14 Jun 2025

·

Stayed 2 nights

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

10

Omotola

13 May 2022

·

Stayed 7 nights

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

Mark

20 Dec 2023

·

Stayed 1 night

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.

10

Douglas

28 Feb 2023

·

Stayed 6 nights

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

4

Jamie

28 Jan 2022

·

Stayed 1 night

Room was dirty. Smelled strongly of cigarettes though non smoking.

10

Romolla

1 May 2025

·

Stayed 1 night

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

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AI-generated summary based on recent guest reviews

Rooms

Rooms offer modern decor and comfortable beds, but several guests found them small with limited views. Others reported leaky showers and noise from traffic or appliances, while some noted quiet rooms or spacious layouts.

Related guest reviews

10

Elizabeth

18 Apr 2023

·

Stayed 3 nights

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

8

Eugene

16 Aug 2025

·

Stayed 2 nights

It was a great stay although the rooms are small

8

Lekau

10 Jan 2026

·

Stayed 1 night

Carpet needed in the room

10

Jacques

5 Dec 2025

·

Stayed 2 nights

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

8

S J

28 May 2025

·

Stayed 1 night

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 Mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Nuraan

14 Jun 2025

·

Stayed 2 nights

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

8

Vivendhra

20 May 2024

·

Stayed 4 nights

Nice Hotel with friendly and helpful staff. Hotel is located close to the Mall. Apartments are cleaned daily. Unita are a little noisy due to traffic. Hotel lacks the sea view.

4

Elizabeth

8 Jan 2026

·

Stayed 1 night

Poor design of a room. The bathroom light switch is not by the bathroom but at the entrance and is in series with a light in the entrance so if you turn the light on during the night you wake up the sleepers. Two beds but one chair so to talk or watch tv you have to sit on the bed. No electricity in the bath and no tissues in the room.

10

Douglas

28 Feb 2023

·

Stayed 6 nights

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

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AI-generated summary based on recent guest reviews

Service

Service stands out for warmth and professionalism, with staff frequently going above and beyond and reception praised for help such as late check-outs. One review reported poor handling of breakfast hours on a holiday.

Related guest reviews

10

Indresen

27 Apr 2024

·

Stayed 3 nights

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.

10

Jesse

15 Nov 2023

·

Stayed 5 nights

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.

10

Janine

17 Jul 2023

·

Stayed 3 nights

Always a wonderful place to relax and the staff is always super friendly and helpful.

10

Amy

8 Apr 2024

·

Stayed 1 night

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

10

Pranesh

27 Jul 2024

·

Stayed 1 night

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

Ranjit

28 Nov 2025

·

Stayed 2 nights

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Nicola M

26 Aug 2025

·

Stayed 5 nights

The staff was phenomenal! The could have not been frienlier. I would very highly recommended recommended this place

10

M

17 Mar 2025

·

Stayed 1 night

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

8

Charis

7 Jan 2024

·

Stayed 3 nights

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

10

Shafiq

12 Nov 2024

·

Stayed 2 nights

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.

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AI-generated summary based on recent guest reviews

Location

Beside Gateway Mall, the hotel is central, walkable, and convenient for shopping and transport; several guests felt safe. One reviewer felt nearby streets were dirty and unsafe at night.

Related guest reviews

10

Riaz

16 Oct 2025

·

Stayed 2 nights

Great loaction

10

Faye

25 Oct 2024

·

Stayed 1 night

Lovely hotel and stay for families, centrally located and friendly staff

10

Edwin

29 Jun 2025

·

Stayed 1 night

I found the hotel very good, however the surrounding streets and public areas not impressive, especially at night, quite dirty and I felt unsafe.

10

Vironica

12 Jan 2026

·

Stayed 3 nights

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Bhugwanthi

11 Oct 2024

·

Stayed 2 nights

Convenient, friendly, great for a short stay!

10

Pranesh

27 Jul 2024

·

Stayed 1 night

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

M

17 Mar 2025

·

Stayed 1 night

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

10

CHRISTINA

20 May 2025

·

Stayed 6 nights

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

10

Dirk

20 Feb 2025

·

Stayed 4 nights

Great hotel smack in the middle of everything.

10

Romolla

1 May 2025

·

Stayed 1 night

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and dining are generally well regarded, with mentions of an excellent buffet and tasty restaurant food, plus strong bar service. One reviewer found breakfast bland and experienced poor communication about holiday breakfast hours.

Related guest reviews

10

Elizabeth

18 Apr 2023

·

Stayed 3 nights

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Tiresh Sewlall

21 Jul 2024

·

Stayed 3 nights

Dining and bar tender was awesome

10

Amy

8 Apr 2024

·

Stayed 1 night

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

8

S J

28 May 2025

·

Stayed 1 night

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 Mar 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Ranjit

28 Nov 2025

·

Stayed 2 nights

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Omotola

13 May 2022

·

Stayed 7 nights

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 May 2025

·

Stayed 6 nights

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

8

Charis

7 Jan 2024

·

Stayed 3 nights

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$125
February	US$117
March	US$106
April	US$110
May	US$111
June	US$117
July	US$122
August	US$121
September	US$111
October	US$110
November	US$109
December	US$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $97	5 $92
6 $89	7 $125	8 $93	9 $97	10 $93	11 $93	12 $88
13 $92	14 $91	15 $102	16 $114	17 $102	18 $102	19 $93
20 $91	21 $109	22	23	24 $140	25 $122	26
27 $102	28	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $117	3 $109
4 $109	5 $135	6 $112	7 $164	8 $164	9 $175	10 $191
11 $175	12 $141	13 $206	14 $124	15 $124	16 $113	17 $113
18 $86	19 $91	20 $119	21 $118	22 $119	23 $91	24 $86
25 $108	26 $91	27 $91	28 $91	29 $91	30 $86	31 $86

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Monthly average prices

About this property

Location

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

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